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Room & Suite (968)
Dining (206)
About
#75 of 248 hotels in San Francisco
Location
4.7
Cleanliness
4.5
Service
4.4
Value
3.9
GreenLeaders Silver level
Rest easy at Marriott Marquis San Francisco. Our San Francisco, California, hotel is located near Moscone Convention Center, Chase Center, and Oracle Park. After a busy day, unwind in our 24-Hour COR Health and Fitness Center, or enjoy on-site dining at B55 Craft House & Kitchen.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Banquet room
Meeting rooms
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Russian, Spanish, Chinese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
230Restaurantswithin 0.3 miles
104Attractionswithin 0.3 miles
Contact
780 Mission Street, San Francisco, CA 94103
Getting there
Powell StMuni3 min
Powell StBART5 min
Rental CarsSee rental cars from $37/day
8147Reviews130Q+A100Room tips
Reviews
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The service and friendliness of the staff is why we rated this 5 star. We had a large room and hotel added a roll away for my teens. The staff greeted us coming and going, the $25 destination fee was applied to the market which was safe and convenient. Hertz has a rental car counter in the hotel which we used to visit Muir Woods. The staff provided safe walking directions and restaurant recommendations. The rooms were clean, quiet and modern. Would stay here again as the location was outstanding- next to the Powell station and 15 min walk to Chinatown and North Beach.
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Ask for an outside window room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I have been here and enjoyed this property many times before, but now have to admit it seems in decline. It is still the most convenient hotel for conferences at the Moscone Center, but otherwise not a great stay. Check in was ok, but no upgrade for platinum status, and the room was rather faded, basically in need of renovation. My colleague and I arrived just before 9pm, and there was no dining option open, either in the hotel or the neighborhood. I went to bed and was hoping for a nice breakfast. It's great to have a lounge for platinum members, but the breakfast was really very mediocre. Other than the coffee, which was fine, there was really nothing I wanted to eat. Friends without lounge access tried the ground floor restaurant, but they found it expensive and also not good at all. One of my colleagues stayed at the Beacon Grand, which was $100 cheaper but had a much nicer lobby and supposedly a great breakfast. Sadly, I think I was look for another hotel for my next meeting at Moscone. …
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 1 week ago
Thanks for letting us know about your experience. We were disappointed to hear that you and your colleague were not able to enjoy our restaurant and bar options upon your arrival. The B55 Craft House & Kitchen is open daily, 6:30am-10:30am for Breakfast Buffet, 5:00pm-10:00pm for Dinner and 4:00pm-11:00 for Bar Service. The Mission Street Pantry is open daily, 6:00am-12:00am, and The View is open daily from 4:00pm-10:00pm for Bar Bites, and 4:00pm-12:00am for Bar Service. We appreciate your loyalty to the Marriott Bonvoy Member program, and we hope you will give us another opportunity to be your host hotel should your travels bring you back to San Francisco.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in late with Miguel. Easy and nice. Great view and clean. Got up the next day and explored SF from 8.30am until 8pm. Got home and found room not made. Ok perhaps because of late arrival - rooms don't get done. I went down and enquired, dark lady on 7th of March said ALL rooms get serviced. So I just thought ok, can we have fresh towels and coffee. Next day we got up early and did the touristy things, came back and room still not done! My partner had to come down to make sure I didn't explode. Aurora said, did we ask for room service, I replied I was told all rooms get done, she then informed me no that's not the case. So I informed her I was down last night and was told ALL rooms get serviced. She went around the back and brought out a piece of paper about the housekeeping rules. Perfect, I said...no one mentioned this on check in, lady last night said ALL rooms get cleaned. Aurora then asked did we have DND sign on the door, when my partner said , no we most certainly did not. I only came back here (after 23 years) , I brought my Mum here in 1999 and thought it would be nice, service was far superior back then! Room is functional and clean. We had a disable room which we liked as its roomier. Hotel is in a great location as I remembered everything from my previous stay. Old Navy is my favourite store. Would I come back? Will think!…
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Ask alot of questions on check in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 1 week ago
We're disappointed to hear that we did not provide a flawless stay, and we are working on fixing this. We value you, our guest, and are here to make sure we are your home away from home when you travel. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made my reservation through Southwest Airlines and received very frustrating customer service when trying to resolve an issue with my booking. Despite this challenge, the front desk staff and hotel manager Xander was extremely helpful and generous with her time to help resolve the issue (even tho she nor her staff were the cause of it). I felt very well taken care of by the Marriott Marquis hotel staff.
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Date of stay: February 2023Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I have stayed in this hotel many times, but have decided I will not stay there again. The service is good and everyone who works here is super nice from the front desk to the gentlemen at the bell desk. Here’s why I’m giving it three stars. First, the rate was high compared to other hotels in the area for the same night. I paid $285 for one night in a “low floor” room (more on that later). Parc 55’s rate for the same night was $182, but I wanted to stay where my friends were staying. Second, the “low floor” room I got was on the 7th floor and the windows looked out into…the inside of the hotel! So weird! Photo of the view from my room is attached. I am a Gold Elite Member and I was told no upgrades were available. Needless to say, it was strange and depressing to have no natural light in my room even in the daytime. Definitely not worth the nearly $300 price-tag. Third, there were ants in the bathroom. There was a hair (yes, *that* kind of hair) stuck on the bottle of shampoo that was not mine. Also, the hot water was so cloudy it looked like milk. Photos attached. Disappointing stay. There are so many nice hotels in the city without ants and hair in the bathroom.…
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Avoid the “low floor” rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 1 week ago
Thanks for taking the time to let us know about your experience with us. We will share your comments with the appropriate hotel leaders. We appreciate you choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Marriott Marquis is well located and close to key bus stops, trolleys, cable cars and BART (rail). This is a big hotel with over 1,400+ rooms and caters to on-site conferences. For the duration of our stay, there was a constant buzz of people wearing lanyards with their name tags from their respective conferences. We also saw law enforcement officers either in the hotel lobby or around the hotel which was comforting given the number of homeless folks on the streets around the hotel. We did not notice any issues, just had to be weary. Rooms – We had a lovely corner suite on a high floor. Rooms were clean and modern with minimal amenities in the room. However, most of the amenities from additional towels to toiletries to slippers can be requested via the app and were promptly delivered to our room. The only downside to the room was a lack of water pressure. Check-in/Check-out – We checked into the hotel very late and we were greeted by Chimalyn who did an excellent job checking us into our rooms as efficiently as possible. I have to call out the wonderful service we received from Sabina who took the time to walk us through the benefits afforded to us from the destination fee. Finally, Miguel, thank you for being so patient and helping us sort through all the issues with our final bill. Destination Fee – The daily $25 can be used for food and beverage at the hotel which we maximized each day at The View in the 39th floor. We received 4 one-way cable car tickets (round trip for 2 people) and these were great for the scenic trip from Market Street (close to the hotel) to the Wharf. We also received 2 vouchers for 2hr bike rental at the wharf which might have great in the warmer months. We did appreciate the Marriot Marquis San Francisco handing out refillable stainless steel bottles which we used. Definitely much better than all those small plastic bottles which they also provided when requested. M Lounge – The lounge is located on the 2nd floor. It is reasonably large and was busy but never crowded. Access to the lounge is via your room key card. For breakfast at the lounge you would be greeted by an unfriendly member of staff (eg: Malte) who would ask for your last name and room number. I appreciate the checks to ensure no over-crowding of the lounge and unauthorized access, but seriously Marriott, most folks who use the lounge have elite status and have access to the lounge. You might want to consider installing a less grumpy member of staff with a more service orientated decorum especially in the mornings before my coffee. Breakfast options consists of the usual scrambled eggs, pork sausage, oatmeal, fruit, yogurt, pastries, tea and coffee. During the afternoons and evenings, there are some light snack options. Wine is also available and is charged to your room by scanning your room keycard. The View on the 39th Floor – Lovely sunset views and amazing cocktails. It does get crowded on the weekends right at 4pm when it opens and most of the better viewing seats are taken. Service can be hit and miss. We had great service one night and below average service the next night.…
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Date of stay: February 2023
Rooms
Cleanliness
Service
Room Tip: Higher floors have nicer views of the city and water.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Here is the short and sweet: Location: Close to downtown and probably within walking distance to a lot of places. Though may not be too safe to wander around at nights Room: Has been (recently?) renovated, but still has issues. The shower head lacks enough pressure. After every shower, there is a puddle of water outside (as the sliding doors don't shut tight). The bed had very poor quality. You could hear the metal box/springs as you lay on it or move. The linens had very poor quality. Also no water in the room (as advertised) Food: There is a restaurant at the lobby level. Breakfast is open buffet and pretty solid. Dinner was below-average food Bar: There is a nice bar with a city view on the top floor
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 3 weeks ago
We're disappointed to hear that we did not provide a brilliant stay, and we are working on fixing this. We have shared your comments with the appropriate hotel leaders. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, staff and service. The Pantry is a good place to use the $25/day "Destination Fee" they hit you with. You have to rationalize that If you're going to stay here. However the staff is great. They look for things you like and highlight that.
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Date of stay: January 2023Trip type: Traveled on business
Room Tip: 1. When you make your reservation, request a corner room. Then ask again at check in. Top notch...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Beautiful hotel in a great location! If you stay here you have to make sure you collect the free items! We got a water bottle, trolley passes, bike rentals, and free coffee from the shop! They don't tell you when you check in, but it says it on the paperwork! It's crazy! Everything was great here. The valet is crazy expensive at $91 but they are very efficient. I love how you text them, they reply when they get your car and it's right there when we come down.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Once a nice place, now showing its age. Rooms are dark, not enough lighting. There are plenty of plugs & USB ports, a plus. Hardware, like doorstop, hanging on by a thread. There was a dirty sock under the bed. The fixtures in the bathroom were also loose. There was very low pressure in the shower- the handheld nozzle barely had any flow. One of my partners on a different floor is pretty sure she got bedbugs (was examined by several MDs who agreed). Hotel said nothing found. Didn’t even comp the night she was bitten. Windows in the 39th floor bar were dirty, so hard to see the view. I know weather has been awful in Bay Area, and lots of smoke in last few years, so maybe that’s why. Don’t park in the garage. Valet overnight $91 + tax. I haven’t been to SF since well before the pandemic and had stayed here before when it was nice. Would avoid if I come back.…
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Park in the public garage across the street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded Feb 9, 2023
We're sorry to hear that we did not provide a brilliant experience, and we have shared your comments with the appropriate hotel leaders. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$245 - $451 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san francisco marriott marquis hotel san francisco, marriott san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
1500
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Frequently Asked Questions about Marriott Marquis San Francisco
Which popular attractions are close to Marriott Marquis San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.2 miles), Barbary Coast Dispensary (0.3 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Marriott Marquis San Francisco?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at Marriott Marquis San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Marriott Marquis San Francisco?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Marriott Marquis San Francisco?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Marriott Marquis San Francisco?
Conveniently located restaurants include Mourad, Blue Bottle Cafe, and The Grove - Yerba Buena.
Are there opportunities to exercise at Marriott Marquis San Francisco?
Yes, guests have access to a fitness center during their stay.
Is Marriott Marquis San Francisco located near the city center?
Yes, it is 0.8 miles away from the center of San Francisco.
Are any cleaning services offered at Marriott Marquis San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Marquis San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marriott Marquis San Francisco?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, and Filipino.