Marriott Marquis San Francisco
780 Mission Street, San Francisco, CA 94103
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About
#79 of 250 hotels in San Francisco
Location
4.7
Cleanliness
4.5
Service
4.4
Value
3.9
GreenLeaders Silver level
Rest easy at Marriott Marquis San Francisco. Our San Francisco, California, hotel is located near Moscone Convention Center, Chase Center, and Oracle Park. After a busy day, unwind in our 24-Hour COR Health and Fitness Center, or enjoy on-site dining at B55 Craft House & Kitchen.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid public parking nearby
Paid wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Banquet room
Meeting rooms
Concierge
Convenience store
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Russian, Spanish, Chinese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
235Restaurantswithin 0.3 miles
105Attractionswithin 0.3 miles
780 Mission Street, San Francisco, CA 94103
Getting there
Powell StMuni3 min
Powell StBART5 min
Rental CarsSee rental cars from $37/day
8161Reviews130Q+A100Room tips
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Pretty much the title. HVAC didn’t work. There was a water leak in the room. Beds and pillows were pretty uncomfortable. And when I called the front desk to ask for a 30 minute extension on my checkout, they refused and hung up the phone on me when I asked if they can do it as a courtesy given the terrible conditions. I will never again stay in this hotel and strongly recommend others avoid it.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded yesterday
We're sorry you were unhappy, and we have shared your comments with the appropriate hotel leaders to fix these issues. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stay was amazing! I love the space and the view. The blanket on the bed is really cold though. We had kept asking the lobby office for a warmer one but they kept giving us the same thing. I got really cold at night. Other than that, I completely love the hotel.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed here for 2 nights and everything was fantastic! The bell staff were extremely friendly and gave us quick tips and suggestions anytime we were headed out. The rooms were clean and the front desk staff always had a smile. We really enjoyed the rooftop bar experience!
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Date of stay: April 2023Trip type: Traveled with friends
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a large well located downtown hotel, just a short walk from Powell Station with its BART connection to San Francisco Airport. Unfortunately for us, we arrived just as the RSA conference was kicking off, so the hotel was absolutely jammed. That meant there was no chance of a room upgrade (despite our Elite status), and all the restaurants and bar areas were heaving. If the hotel had warned us beforehand, we would have relocated to a smaller hotel. There’s the obligatory destination fee to swallow ($25) which includes various elements such as a daily $25 credit towards food & beverage at the hotel. We found this difficult to utilise given how crowded the place was. We did visit the B55 restaurant on one evening but swiftly left due to the volume of people and ridiculous levels of noise. We also managed to visit the stylish bar on the 39th Floor, which again was extremely busy at opening time and excessively expensive (e.g. $13 for a bottle of Bud Light with no nuts, crisps or the like). And, for some strange reason, they insisted on playing loud drum & bass music which was totally out of character with the bar itself. The gym is absolutely huge covering two levels plus an outside terrace. It was probably the largest hotel gym we’ve ever visited with a vast number of Life Fitness machines, large cardio area and separate stretching space. With our Elite status we were given access to the M Club Lounge which served a complementary breakfast (until 09:00 only!) and some light snacks in the evenings. Breakfast was woeful, with the only hot dishes being some unpalatable scrambled eggs and chicken sausages every day. There was also no free alcohol albeit you could purchase wine, which really diminishes the value of the lounge. To add insult, they also shut the lounge for the day on Fridays and Saturdays after breakfast. Not surprisingly given the large volume of people staying at the hotel, service was not particular good and each evening we had to arrange for our room to be serviced. Overall, not a good experience. We would definitely look elsewhere when staying in San Francisco next time. …
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 1 week ago
Thank you for taking the time out of your busy schedule to share in detail your recent experience. We're sorry to hear that you were overwhelmed with the annual RSA conference. We were very glad that you enjoyed the COR Health + Fitness Center. We have shared your comments with the hotel leadership team. We appreciate you choosing to stay at our hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A couple friends and I stayed at the Marriott Marquis in San Francisco for Memorial Day weekend - what a great hotel! Location: Close to shopping, tour pickups and easy access to the sites Staff: Friendly and helpful Amenities: The pantry, restaurant and View lounge (wow!) are convenient albeit a little pricey
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Date of stay: May 2023Trip type: Traveled with friends
Room Tip: There’s a water bottle filling station on the first floor of the hotel just beyond the elevators.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My stay was generally fine, the hotel clean and the property centrally located. The property is large and the staffing, at least for my stay seemed limited or the property was super busy. Lines were tremendously long at all venues, front desk, restaurants, cafe all very busy, which I understand, but capacity of staff to respond to volume was limited. The room was very clean and generally fine. I had a larger corner room with a nice view. The room was incredibly monochrome. It was all grey and white, it was like I was living in a black and white TV. I also don't like when properties don't have carpeting. (little carpeting near the bed), otherwise walking on cold, hard floors. Finally, as Marriot has come under a bit of scrutiny, the destination fee of $25 is charged, which does provide a meal voucher, cable car tickets and other. There is a benefit they are charging, however like an insurance policy, they are charging an amount "premium" and hoping the charges are limited and the actual value of the service has to be "in network" aka in house. Obviously, like any hotel the venues/outlets have inflated prices, though the cost of providing a coffee and muffin costs fraction of what is charged, yet the destination charge induces client to patronize the property venues and likely result in overcharge. Of course, Marriot has come under scrutiny and defended this approach and they do provide the information at time of booking, though it is discordant with the list price. Yeah it is a fine hotel, if the price is right. …
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Date of stay: May 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Higher floors better.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 1 week ago
Thank you for taking the time to let us know about your recent stay. We have had the pleasure to host a good number of people for business and pleasure, and it does result in lines in various areas of the hotel. We have shared your comments with the hotel leadership team, and we look forward to the opportunity to be your host hotel in the future. Our Hosts welcome all and enjoy being able to attend to everyone single individual each day. Be Wonderful Always!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very nice, the people are nice, the bar on the 39th floor is nice (but very expensive); however, there is a daily "Destination Fee" of $25. There are things you get for the fee, but if you don't need those things you still pay $25, no choice. People were going to the internal market to pay exorbitant prices for cookies and chips to use the $25. Does Marriott really think this is an attraction? The M Club is also nice, fun coffee maker and all types of waters; however, the breakfast was boring runny scrambled eggs and some type of sausage every day, with a large variety of pastries. The chefs couldn't get it together to make something else each day? There are many luxury hotels in this town, Marriott might be one to reconsider.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 2 weeks ago
Thanks for taking the time to let us know about your experience. We have shared your sentiments with the appropriate leadership team. We appreciate you choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, great views, great location. There isn't anything bad about this hotel that is directly the hotel's fault. The traffic is terrible to get there, but other than that, once you get there and park your car, you can walk just about anywhere. I got a room on a pretty high floor, 2nd or 3rd from the top. Facing the bay and it was just gorgeous views from the floor to ceiling windows. My room was pretty big with a nice large walk in shower, a separate bedroom and the sitting room. There is a bar on the top floor (not an outside bar), but it also has great views (360) of the city. The drinks are stiff which is pretty awesome and everyone we spoke to was great, no complaints about the staff. We also tried the restaurant downstairs, try the pretzel, it was good!!!! The only thing that would have made this a better experience would have been room service instead of having to go up and down, but meh, not enough of a big deal to knock them on score. If you are in town I strongly recommend staying here.…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Try to get the highest floor possible, you wont regret the views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The property itself is very good as great location and clean rooms. But that’s it. The staff without an exception are either indifferent or at times they get to the point of almost rude ( the best one is unhelpful), dare to complain, the word “sorry” for all the mess they creat does not exist. Being a “Gold” member does not make a difference of course . So if you are lucky and no messed up in the booking , you can come and go without any issue and as I said a lovely property . If there is any issue, my advice is that you don’t bother .
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 2 weeks ago
We sincerely apologize that we did not provide a wonderful stay. We have shared your comments with the appropriate leaders, so that we may fix the rude staff service issues. We appreciate your loyalty to the Marriott Bonvoy Member program, and we wish you safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The basic necessities were OK, such as the general cleanliness and the cleaning service. The negatives include the bell stand. They guaranteed dry cleaning by 7:00 PM same day as long as you drop it off by 10:00 AM. As of this review they are almost 24 hours later than promised. Furthermore, apparently if you get a package delivered to you while at the hotel you can't get it delivered to your room without A FEE. I literally spent 30 minutes trying to find the package room, after the bell staff gave me idiotic directions just saying "it's on B2." I then asked him where the stairs were, and the idiot said "B2." Eventually the moron got that I was asking for the stairs and told me where they were. Of course he didn't tell me there were TWO B2 levels. I eventually found a random office in the lower B2 level where someone showed me where the package place was. The moron working there took down all of the info about the package and then said "do you have her ID" when I wanted to pick up the package for my girlfriend. HER ID??? REALLY? What is wrong with this hotel???? He refused to let me pick up her package for her because I didn't have her ID. WHO ON EARTH carries around another person's ID??? It's not as if this hotel is inexpensive either. To have idiotic policies, CHARGE to deliver a package to your room, and have rude and moronic bell staff, is inexcusable.…
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Don't expect any "services" without an extra fee.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mia Garlow, Marketing at Marriott Marquis San Francisco
Responded 2 weeks ago
We are sorry to hear that your experience was not flawless, and we thank you for taking the time to let us know in detail what the issues were. We have shared your comments with the appropriate hotel leaders, so we can fix them. Thank you for choosing to stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$217 - $392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san francisco marriott marquis hotel san francisco, marriott san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
1500
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Frequently Asked Questions about Marriott Marquis San Francisco
Which popular attractions are close to Marriott Marquis San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.2 miles), Barbary Coast Dispensary (0.3 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Marriott Marquis San Francisco?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at Marriott Marquis San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Marriott Marquis San Francisco?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Marriott Marquis San Francisco?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Marriott Marquis San Francisco?
Conveniently located restaurants include Blue Bottle Cafe, Mourad, and The Grove - Yerba Buena.
Are there opportunities to exercise at Marriott Marquis San Francisco?
Yes, guests have access to a fitness center during their stay.
Is Marriott Marquis San Francisco located near the city center?
Yes, it is 0.8 miles away from the center of San Francisco.
Are any cleaning services offered at Marriott Marquis San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Does Marriott Marquis San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Marriott Marquis San Francisco?
The staff speaks multiple languages, including English, Spanish, Russian, Chinese, and Filipino.