I love staying at the SFHilton Union Square. The staff are very friendly. Jayshree is one of my favorite front desk agent. She always remembers me and goes above and beyond. She is one of the reasons I love this hotel.
Everyone, from check-in to check-out, has been super friendly and eager to please. Any request we had, they were on top of it. The central location made it very easy to get around the city and any questions we had, the concierge was ready with plenty of info. We had an amazing view of the Golden Gate Bridge from our room. Would definitely stay here again.
The staff at the Hilton Union Square was excellent and responded quickly to any requests or questions. I had read other reviews and did not know what to expect with the hotel and the city. I felt safe at all times and I really did not see a homeless problem that was any worse than any other large American city. The hotel was clean and convenient as a base in the city. Room was excellent and comfortable. It would be nice to have more dining options inside the hotel but overall it was a great visit.
It was a great experience. I was in town for a conference and enjoyed the comfortable accommodations at this Hilton. I was a bit surprised by the $25 fee each day but was able to apply that to breakfast in the open cafe in the lounge. I ate at Poach but that was a bit underwhelming and quite expensive.
I was happy with the hotel until I saw I was charged $50 for a 10min phone call. I used the room phone to make one urgent international call. I was expecting something high like a $20 bill but the final amount was simply beyond my imagination. Two notes to the Hilton team: 1. Make it clear on your website/on the phone how much your guests will be charged. The information simply could not be found. 2. Send your guests the receipts ASAP. I only found out when I saw the charge to my card, and then only after I called, I got my receipt.
We stayed at Hilton for ten nights as my husband had an international meeting there. He also had some days off from work so we needed some advise what to do in San Francisco. I discussed many times with the concierge Ken who was a great person and very helpful with everything we needed to know. Ken was really "there for you"! I appreciate a lot his help and attitude.
Nice room, great base to explore from. Comfortable bed, fab shower. Lobby coffee shop stupidly expensive! Nice but deffo head out to Starbucks for much much better value. Highlight.. Stunning bar on the top floor with gorgeous cocktails and even better views and also really easy to park at the main entrance to load your luggage. Quiet and great nights sleep. Overall spot on for a couple of nights stay!
Great room, clean and updated. The hotel had good food options, a fun bar and nice meeting rooms. I slept fairly well for it being a bustling city, the street wasn’t too loud in the room. Would return!
I came for a meeting/conference. The conference staff and meeting rooms were great. Food served for the catered lunch was well prepared. The room, however, left much to be desired. The room was dark, stark and dated. The bathroom faucet handles were loose and the room lightning was sparse and dark. The beds felt lumpy and were not very comfortable. Hotel staff were very accommodating and brought extra linens and were great at keeping the room tidy and clean. We were in a suite with two queen beds, a dresser, large walk-in closet, two flat-screen televisions and a small refrigerator and coffee station. The staff and workers were wonderful and their service and attention to detail was superb. However, for the price (even with a small conference discount), the hotel room itself was underwhelming. …
We stayed for a conference and loved staying in union square. The staff was so nice but the best was Pe of house keeping. She went above and beyond to make our 5 day stay so pleasant. She always had a big smile and cheerful good morning every time we saw her. We really felt well taken care off. We would stay here anytime. Thank you for a great trip.