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Hotel Zeppelin San Francisco, a Viceroy Urban Retreat

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545 Post St, San Francisco, CA 94102-1228
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Traveler (493)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Updated 07/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#88 of 251 in San Francisco
Location
4.6
Cleanliness
4.4
Service
4.1
Value
3.9
GreenLeaders Silver level
Hotel Zeppelin is a Union Square San Francisco hotel that rebelliously celebrates the collision of San Francisco’s counterculture tradition with a mischievous approach to hospitality. It harnesses the city’s progressive mindset and transforms it into a living story with a revolutionary attitude. A mind-altering experience with a stylish delivery, inspired by those who have broken the mold, Hotel Zeppelin invites guests to do the same.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Concierge
Paid private parking nearby
Restaurant
Breakfast available
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:BOOK EARLY, SAVE UP TO 25%

Location

Full view
100Great for walkers
Grade: 100 out of 100
307Restaurantswithin 0.3 miles
115Attractionswithin 0.3 miles
1088Reviews36Q+A98Room tips
Traveler rating
  • 487
  • 311
  • 149
  • 71
  • 70
Time of year
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Popular mentions
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Most Recent
Sally S wrote a review May 22
San Francisco, California5 contributions5 helpful votes
I really really enjoyed my super short stay here. My only negative comment is the $29 amentity fee that is not advertised (or I missed it). Also, Rambler was an excellent restaurant, not the hotels fault, but so sad that restaurant closed. If you are a member of the Olympic Club, this place is PERFECT when their rooms are sold out.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Trip type: Traveled
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 4 days ago
Hi Sally, Thank you for taking the time to review our property and for providing your feedback. I am happy to hear you enjoyed your brief stay with us. The inclusion of an amenity fee is standard practice amongst most hotels in San Francisco, and other destinations such as Las Vegas, San Diego, New York, and Hawaii also have similar fees. I believe all hotels are required to disclose such fees on their websites, and third-party sites should also have that information as well, although the information is easier to find on some sites than others. The loss of Rambler is indeed a shame, as the owners decided to close permanently during the height of the pandemic. We are currently looking into options to revive our food & beverage operations, and we hope you will visit us then!
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Marcy BT wrote a review Nov 2021
11 contributions1 helpful vote
Hotel's Favorite
This is my 4th stay at the Zeppelin and it is always consistent. The rooms were clean as well as the property. The staff was very nice and accomadated rooms close to our friends. The extra towels and ice were just a quick phone call. Thank you!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
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1 Helpful vote
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Response from Rahul Elvin Roy-Manuel, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded Dec 13, 2021
Dear Guest. We appreciate your continuous loyalty to us. It is guest like you that keep us motivated. Till we meet again.
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Ll0yd87 wrote a review May 15
Hampshire, United Kingdom1 contribution
After arriving at this hotel we had one of the worst times checking in. Our reservations couldn't be found which sparked some overwhelming panic, not a great start after a 10 hour flight. The reservation was eventually found after 15-20 minutes. As an apology for the mix up our room was upgraded. However, if the room we received was an upgrade I dread to think what our original room was like. The room had ample space for two but the view was of a brick wall!! Not sure this was an upgrade. There was some issues with cleanliness Some areas in the bathroom, above the bed and the coffee machine could have done with a better clean. The room was also lacking simple amenities such as a kettle and proper mugs. There was only an expresso machine with two expresso mugs. Unfortunately we did not have time to check out the restaurant/ bar, games room or other guest facilities, so I cannot provide an accurate or fair review. All round, this hotel is in an ideal location from the Square and other means of transport around the city.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Thank you for choosing the Hotel Zeppelin during your most recent visit to San Francisco. We are sorry to hear of your experience during check-in and issues regarding room cleanliness, and apologize for the distress this caused. Although I cannot speak for your particular reservation, the causes of front desk staff being unable to locate reservations commonly stem from misspellings of names on the reservarion, inputting the first name on the last name field and vice versa during the booking process, and mistakenly booking the wrong dates and arriving "early" or "late". In regards to your room, I again cannot specifically address your situation, as there is not enough information to identify your reservation. However, due to the location and layout of our property, many of our rooms do face neighboring structures, so the upgrade you were given was likely in terms of the size of the room or the size of the bed (queen size to king size) rather than the view. I thank you for taking the time to offer your feedback and have relayed them to the appropriate departments to review with their teams. If you have any additional comments or concerns, plese feel free to reach out to us!
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Daniel N wrote a review May 9
Santa Rosa12 contributions2 helpful votes
Hotel was hip and nicely decorated. Room was a little dingy feeling and could have been cleaned better. Windows open so that is great and noise was not an issue. Game room was fun but photo booth was out of order as was our in room record player. Looks like the 3rd floor is getting some work done so hopefully they are addressing this. No bar or restaurant on site and the room service options are limited to fried food and burgers. Plenty to eat around the corner though.
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Review collected in partnership with this hotel
Date of stay: May 2022
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 2 weeks ago
Hi Daniel, Thank you for taking the time to share your feedback. If something isn't up to par, we should know. Your comments have been shared with the pertinent departments. The folks that ran our restaurant and bar made the decision to permanently close during the pandemic, and we are currently searhing for another partner to revive our food & beverage operations. When that time comes, we hope you will stop by to visit!
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jamespaul28 wrote a review May 5
New York City, New York8 contributions
Great location, but a completely different vibe than most viceroy properties. The bar/ restaurant was not open, the hotel lobby had no music. It was just a very weird non energetic type experience. The front desk crew made check in/ out great but other then that, it seemed like you were staying at a ghost hotel. Marriot across the street- as much as I hate large chain hotels- seemed like a better option- especially for the rates you’re paying at Zeppelin. Charged a resort fee and did not have any amenities. Rooms have super thin walls, so be ready to hear everything and everyone coming in and out of their rooms.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 3 weeks ago
Hello James! I'm sorry to hear that your stay with us was a letdown. The group that operated our restaurant and bar made the decision to close permanently during the pandemic, and we are still in search of a suitable replacement. There is normally music being played in the lobby at all times, although we ocassionally do get requests to turn it down or off by guests, but we will look into why there was no music when you were here. Thank you for taking the time to offer your feedback.
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Bert O wrote a review May 4
San Jose6 contributions6 helpful votes
Picked Hotel Zeppelin due to proximity to Curran Theater. Totally delighted with our selection. Front desk staff friendly and helpful. Rooms clean, decorations modern and room was serviced every day. Closed bar and restaurant not a problem as there were multiple options within a short walk.
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Review collected in partnership with this hotel
Date of stay: April 2022
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 3 weeks ago
Hello Bert. It's great to hear that you enjoyed your stay with us, and hope to welcome you back once we get our restaurant and bar running! Thank you for taking the time to review us!
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kellz19 wrote a review May 1
Saint Louis, Missouri1 contribution
This hotel was mediocre at best. Though a daily amenities charge was issued, there’s no amenities to speak of. No room service, no morning coffee, no hotel bar, even had to pay $5 for a water bottle in the room. The fridge was locked, the lightning was dark, and after booking a king suite I would have imagined that it was be a sizeable room.. not at all. Would not recommend when other hotels in the area have even the most basic amenities available for similar pricing.
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Traveled
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 3 weeks ago
Thank you for your feedback. Room service is provided by a third-party that delivers orders to the hotel, and morning coffee and tea service is provided daily from 7:00am - 11:00am. I apologize if this was not communicated to you upon check-in. During our pandemic-related closure, the company that operated our restaurant and bar made the decision to permanently close, and we are currently in talks with other parties to take over the spaces. We hope you will come visit us when our restaurant and bar are up and running again!
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neck480 wrote a review Apr 2022
1 contribution
The staff really make the difference. Very friendly and very accommodating. The music in the hotel was a pleasure and the arcade was a nice touch for some fun. When's the last time you played Skee Ball? For free!!
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Helpful
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded 4 weeks ago
Thank you for the awesome ratings and for taking the time to rate and review us! We hope to see you folks again real soon!
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Lorenzo B wrote a review Apr 2022
2 contributions
I would like to thank Ray for the ultimate welcoming back part #2 the room was Great the customer service was at the top! Hospitality at the very top thank you so much ray and staff.. ill be back very soon!!! Juan😉
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Date of stay: February 2022
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded Apr 21, 2022
Thank you very much for your feedback! We're glad to hear you that you were made to feel welsomed. Can't wait to see you again!
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GreenAustinJ wrote a review Apr 2022
Austin, Texas11 contributions6 helpful votes
I stayed here in a double queen in March 2022 with my two daughters for a spring break college visit tour. The decor is enchanting. The staff are very sweet. The beds were so comfortable. The bathroom is a just right size, and wisely skips the tub combo and only offers a good side walk-in shower. The TV offers streaming services you can sign into like Netflix. The basement level games room was WONDERFUL for blowing off steam at the end of long days of touring colleges. My girls and I had a ton of fun playing pool, shuffleboard, and shooting the wooden balls into score zones. The location is excellent for picking up a rental car and returning it during your stay. We booked an Avis one day to check out Stanford and UCSC and that agency is only a block away, which made that excursion easily achievable. The location is also excellent for using the Powell Station stop to ride the BART to and from the SFO airport, and to and from Berkeley. Also--the location was perfect for grabbing a Red Bus from Union Sq one day for sightseeing, since the square is about 4 blocks away. And, there are loads of great restaurants nearby Hotel Zeppelin. We tried and enjoyed: Ryoko's Japanese Restaurant & Bar [good sushi, amazing kara age, cool brick basement set up with music that transitioned from great James Brown B sides soul on to hip hop etc], New Delhi Indian Restaurant [delicious Indian food], Cesario's [such a good Italian bistro with probably the most fair prices we ran into], and House of Prime Rib [old school meatery with a charming British private club style interior--walked there but the surroundings felt a touch sketchy so Ubered back]. I recommend all of those restaurants for sure. We never found a breakfast option that was magical. The cafe across the street ad down a block was meh okay, and a diner that got rave reviews was also okay but not amazing for the $. Zeppelin was not offering breakfast options while we were there. On our very...last...day I found out Zeppelin did offer coffee options, but that was too late for me by then. I thought this hotel was plenty of charm, service, location, fun, and comfort for the value. I'd stay here again if I intended to get around all over SF again. The other option I'd consider would be booking a hotel which is in the heart of a fabulous SF neighborhood, so my kids could get a feel for life as it is lived there. Being by Union Sq gives you way more of a business district feel. Oh - and the San Francisco Museum of Modern Art is a very reasonable walk from the Zeppelin, and it makes a great visit. Start at the top of the museum and work your way down, it's always fun to start off with a giant Warhol of Elvis.
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Date of stay: March 2022
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Response from Jason Yamada, Guest Services / Front Office at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Responded Apr 12, 2022
Hello! We truly appreciate your detailed review and glowing praise, and are happy to hear you and your family enjoyed yourselves. Readers will definitely appreciate your restaurant recommendations. Thank you for staying with us, and we hope to see you again!
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Previous
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PRICE RANGE
$257 - $352 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kimpton san francisco, prescott hotel kimpton
FORMERLY KNOWN AS
The Prescott Hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Union Square / Lower Nob Hill
NUMBER OF ROOMS
196
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Frequently Asked Questions about Hotel Zeppelin San Francisco, a Viceroy Urban Retreat
Which popular attractions are close to Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Nearby attractions include Marrakech Magic Theater (0.2 miles), San Francisco Urban Adventures (0.3 miles), and San Francisco Playhouse (0.09 miles).
What are some of the property amenities at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Conveniently located restaurants include Lapisara Eatery, Liholiho Yacht Club, and Fino Bar & Ristorante.
Are there opportunities to exercise at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Yes, guests have access to a fitness center during their stay.
Is Hotel Zeppelin San Francisco, a Viceroy Urban Retreat located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel Zeppelin San Francisco, a Viceroy Urban Retreat?
Many travelers enjoy visiting Alcatraz Island (2.8 miles), Golden Gate Bridge (4.3 miles), and City Lights Booksellers (0.7 miles).