We stayed one night, a Sunday, and were so pleased with the hotel. This hotel is adorable and clean. The staff were welcoming and extremely accommodating. I was a bit nervous about the area of the city, however, but I would recommend this hotel and would stay there again. A slight disappointment was that food and drink service was not open Sunday afternoon and evening.
For my Covid B-day I wanted to do something....but I wanted to stay close to home and I wanted to get into a fricking POOL. It's not my1st time at the Phoenix. I've been coming and staying for Pool parties since WET was hosted here. So I KNOW they have one of the only outdoor heated pools in the city. And I wanted THAT. And I wanted to be able to eat and drink without to much walking. The Phoenix checked ALL those boxes plus they have beds that don't send me home with backpain. That's always a plus!! We were there for Friday and Sat Night. We checked and had dinner at Chambers which was serving outdoors in courtyard with heat lamps, the wind walls and a DJ. It was very Supperclubish and the ALL the food and alll the drinks were on point! And our server was lovely. We went into the pool after dinner on Friday night, After soul food from Brenda's around the corner for Brunch the next day and Sunday morning before we checked out. We enjoyed the music that the DJ played on Sat night in the courtyard even though we were eating Chinese takeout from the Richmond. The atmosphere was lovely all weekend. Because let's face it-EVERY THING is better when there is a Good DJ!!! I tip my Tiara and my glass to the whole experience. And am seriously considering doing an expanded version for my B-day next year. …
Staff is awesome, pool is heated, paid parking onsite. The rooms are clean, the beds and linens are okay, lots of details to make you feel like they put a lot of effort into curating the experience. The neighborhood is terrible, but overall centrally located enough so that you can get where you need to go. The fact that this hotel is in the TL is not the hotel’s fault, they are doing everything they can to make it a welcoming environment once you are through the gates. We had a room right next to the housekeeping closet that made it difficult to sleep past 7am, but if we stay here again we’ll request a different area of the hotel.
Not good in fact the experience was awful. The staff agreed to hold my bags in the lobby while I attended a college graduation. When I returned to the hotel, I changed my clothing and noticed my jewelry was missing from my bag. I asked management to review the footage from the camera in the lobby and return my call. I have not received a call back and my jewelry is gone.
The Phoenix is a jewel of San Francisco, fusing vintage vibes with a modern, cosmopolitan cool. The staff are all super great to even just chat with, the pool is heated, the rooms are funky and comfortable, the radio stays on 89.5 KPOO, the wifi is fast and be sure to hit Saigon Sandwich across the street for the best Bahn Mi in all of SF!
Excellent time at the rock n' roll hotel!!! A wonderfully hip experience on the edge of the Tenderloin district. I great throwback room with cool amenities and superior bar/restaurant. If you are in SF, check it out!!!!
The place is cool and the Phoenix crew is nice...both are fun! Clean rooms with bright natural light due to the big windows all looking out on the lovely vegetation-rich courtyard and pool. The restaurant/bar is the best with 1000s of vinyl records and killer tunes going...
We love the Phoenix. It’s a quirky motel/hotel with tons of character and history. I last came 4 years ago. Could do with a little refurb. Outside the hotel the location is sketchy and quite intimidating.
Simple but trendily designed, good sized rooms, fantastic heated pool. Staff are super friendly with great recommendations. Bathrooms a little dated and area is colourful (open drug use etc) but never felt unsafe. Really impressive to see the efforts of community groups to support the local homeless. You will hear street noise at night but that's part and parcel of being city centre- fine with help of ear plugs.
Very friendly staff. Rooms super clean which we all appreciate. Great courtyard and the actual hotel is very immune to the outside (which is intense) noise of the Tenderloin neighborhood. The restaurant/bar was not open until Thursday and the neighborhood is sparse on places to eat- especially that are walkable. The walls are the thinnest I’ve ever experienced in a hotel/motel. You can hear actual conversations and bathroom use. No coffee maker in room, you have to go to the lobby.