A gorgeously designed rock and roll themed hotel - a true oasis on the edge of the tenderloin district. Our car was safe in the private parking lot and we were able walk right out and enjoy the city. But the stand out feature of the hotel is the staff. Everyone is kind, generous, and charismatic. There’s no corporate policy clouding the staffs ability to help their guests out and provide them with the best experience. Theo and Robert were so fantastic we were tempted to invite them to hang out with us in SF.
Don't let the area outside the hotel dissuade you from staying at this great hotel. The staff (Jack and another lady) were very friendly at check in and helped us look for some live music, even playing songs from a couple of bands they found playing near by so we can hear what type of music they play. They ensured us our SUV was safe in the parking lot.
Excellent staff all the way around. Very helpful with breakfast recommendations as well as info regarding the hotel. The pool was heated to 85 degrees on a cold San Francisco night. We'll be back for a Scotty manhattan!
I've been staying at the Phoenix for 20 years.It has always been a place where 20-something hipsters (or whatever term was used in different eras) and travelling B-list rock bands would stay although I understand that 40 years ago even the big boys used to trash the place. I couldn't afford to stay there in my 20's but even as an older adult they treated me like a king. It's such a throwback motor lodge style two story motel surrounding a central courtyard and pool that is totally out of place in the big city. Over the years they've continually modernized it so the rooms are in better shape today than they've ever been. They used to have corny knick knacks like an old style radio microphone adorning the dresser but I suspect a lot of that stuff got stolen over the years. Its best feature has always been the people who work there. They are unbelievably kind and really good natured. They used to give you a bottle of wine on arrival and had free breakfasts and very late checkouts but all those amenities disappeared over the years. Nevertheless it is still more than just a room. I am an old man now and sat at the bar for dinner last weekend. I had the greatest conversation with the 22 year old bartender who was genuinely humble He was neither intimidating or intimidated. When you're old there is nothing better than that kind of authenticity in a young man.On weekends they have some pretty huge rave parties from time to time. I'm not sure how often and there was nothing like that last weekend but it has remained a place where young folks stay. If you're not though they won't make you feel old. Lest I mislead you it is plenty quiet for sleeping at night.…
Beautiful hotel in the tenderloin. I enjoyed the trees and plans and our room was quaint. The beds were very comfortable and the room was quiet from street noise. The staff were friendly and courteous.
My boyfriend and I stayed here and loved every minute of it. The staff were incredibly helpful and the property was gorgeous. We learned a lot about the history of the tenderloin district. We forgot to pack a bathing suit or we definitely would’ve swam!
This is my favorite place to stay at in SF. I lived in SF for 20 years and anytime my place needed maintenance or I just needed to get away from my apartment I would stay here. Now that I moved away I stay here every time I’m back in town. The staff is most genuinely friendly staff I’ve ever met (and I used to spend 1/3 of the year on the road, so I’ve been to quite a few hotels) The pool is always the right temp and the courtyard is a great place to meet other guests. The rooms are clean and beds are comfy. Water pressure in the shower is on point. Coffee in the lobby every morning and they will make a new pot if you ask them to. Food at chambers is delicious and reasonably priced specially for a hotel restaurant. Cheap parking while you stay here and your pets can stay with you. The neighborhood has great food and cool bars, I recommend Emperors Norton’s BoozeLand. *if you are at all sensitive to el fresco drug use or have no compassion for unhoused people, then this might not be the place for you. The TL is just too cool for you and you should look for a hotel in union square or fisherman’s wharf*…
This is such a great place to stay, has its own lot, the pool is perfect temp, the people are friendly, the rooms are gorgeous. I totally enjoyed my time and 10/10 would live here lol. Also I want to buy there robe
We enjoyed our stay at the Phoenix. The staff are amazing and personable, feels like home away from home. Parking is easy and affordable $25/day. Close to Orpheum Theatre and other Civic/Tenderloin attractions. Even though the area is bit rough, the hotel felt perfectly safe and we felt safe walking to our destinations at night. The hotel can be loud if there is an event going on so you might want to check first. The walls are also quite thin. Overall, it was a great experience.
This is a great hotel with friendly staff and comfortable accommodations. The pool is heated and boy is it warm. Even on a night that was 63 degrees I was perfectly content in their heated pool. The Phoenix Hotel is a hidden gem in the Tenderloin.