Hyatt Hotels has consistently been a bad experience, each time I stay in one I am reminded of all the bad experiences I have had with them. I'm sticking with Marriott, they do more and they do it better.
Elevators and construction were the biggest downfalls. This caused major issues getting to workshops on time. Service was excellent. Rooms were very clean and comfortable. It is in a good location with a large variety of restaurants and retail shops nearby.
The Hyatt Regency is one of my favorite hotels and this location is one of the many reasons why. The hotel is beatiful and the room I stayed in was amazing. I loved the room setup and the view was the highlight of my stay.
It was amazing as my experience was mind blowing. I love the way everything was cleaned up and properly arranged and organized! Overall my experience was very pleasant and my expectations were exceeded! Thank you!
Not a convenient stay, hotel layout was not well planned. There is thick carpet that makes it difficult to roll your luggage to your room. The hotel only has poorly working elevators on one end of the hotel and its huge so people who's rooms are at the other end have to hike. The ice machine and water machines are at opposite ends of each floor, there is no pool, jacuzzi or room service. The hotel food is expensive and poor quality. The drinks are expensive and small. There is a brick pattern and spikes in the elevators and parking area which makes it difficult to roll luggage. Poor design and poorer execution!
loud noise compliments of the renovation, very poor breakfast food and service in the Eclipse Restaurant, staff is unfriendly. As a Globalist, I felt like a loser. Because of a number of exceptional experiences at this property, I am deeply saddened to see the hotel in decline. The location continues to be ideal, but the luster has evaporated,
Directions to rooms are confusing and the air conditioner did not work at all - which on a hot day in SF leaves you feeling miserable. This hotel is very outdated and not worth the price point they are asking for at $850+ per night.
Very good check in process - we were given an early check in which was very helpful - and our room was spacious, clean and very comfortable. Also the hotel has a great location close to the Embarcadero and walking distance from Union Square. Close to a lot of good restaurants.
You can't beat the Embarcadero location or the views from select rooms (some have balconies). But this hotel did not meet expectations for clean rooms or attentive service. Nice restaurant and bar in lobby.
The warmth of the greetings from all of the staff I interacted with made this stay particularly awesome. Good facilities and the best view of the Bay I have ever had! And congrats on the A/C - it was in the high 90s and I don't think of SF with that sort of heat.
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