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Grand Hyatt San Francisco Union Square

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Traveler (2213)
Room & Suite (1212)
Dining (121)

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About

#66 of 232 hotels in San Francisco
Location
4.8
Cleanliness
4.5
Service
4.3
Value
3.9
GreenLeaders Silver level
Located in the heart of Union Square, Grand Hyatt San Francisco offers magnificent city skyline and stunning bay views, welcoming accommodations with residential style amenities and modern technology. Enjoy easy access to premier shops, museums, theaters and iconic landmarks including Fisherman’s Wharf and Chinatown. Indulge some of the best San Francisco specialties and wines from Napa and Sonoma Regions at OneUp Restaurant & Lounge.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
City View
Languages Spoken
English, Spanish, Chinese

Location

345 Stockton Street, San Francisco, CA 94108-4694
Grand Hyatt San Francisco Union Square
4.0
6,751 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, the Grand Hyatt San Francisco Union Square is lauded for its prime location and picturesque views, with guests frequently mentioning the convenience of having downtown attractions within easy reach. While the hotel's atmosphere and cleanliness earn praise, some guests feel the rooms could benefit from an update and better soundproofing. The professionalism of the staff is often highlighted, though opinions on the hotel's value are mixed, with a number of travelers voicing concerns about the cost and additional charges.
Location
Central
Atmosphere
Sophisticated
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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6751Reviews135Q+A100Room tips
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Cheryl M wrote a review Yesterday
Mesa, Arizona, United States69 contributions
The hotel is very beautiful and conveniently located downtown to the office. The room was great, although the bed was a bit harder than I typically like, but it didn't affect my sleep. The only "issue" I had was with the "grab and go" breakfast that our group coordinated -- no protein options, just carbs.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
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Location
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Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded yesterday
Good evening, Cheryl. Thank you for such a glowing review! Our staff works very hard to make your stay enjoyable. I will let them know of your kind words. We look forward to seeing you again. If you need any assistance please let us know Warm Regards, Gale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arizona53042 wrote a review Feb 25
16 contributions
Very comfortable room clean and modern. Some problems with the shower with alternating hot and cold water. Excellent service at check in with free water bottles provided. The view from the 36th floor is amazing. There is a gym on the 35th but a bit small and lacking some equipment. Food was expensive and honestly not that good. Overall a nice stay
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 2 days ago
Dear Arizona53042, Thank you for taking the time to review your recent visit to our hotel. We are overjoyed to hear your positive feedback of the hotel and even more thrilled about your satisfaction with your room and excellent service during your visit. We are sorry to hear about the issues with your shower and food. Our team will appreciate your feedback. We hope to welcome you again at Grand Hyatt San Francisco. Warm regards, Candace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Richard Z wrote a review Feb 19
Hamburg, Germany10 contributions
I expected a lot more from a "Grand" Hyatt. But it was not more luxurious than any budget hotel, it had zero perks. On top of that, stingy low pressure showers which had difficulties keeping the temperature stable. The only positive was the really comfortable bed and the online check-in/out and digital key.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Hello Richard Z! Thank you for taking the time to write your review of our hotel. I am glad to hear you enjoyed the bed in your room and ease of checking in and out. I am sorry to hear about your issues with the shower and temperature. We would like to opportunity to speak more with you about your experience. Please reach out to us at propertyreviews@hyatt.com. We look forward to hearing from you. Warm Regards, Travis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark T wrote a review Feb 18
Calgary45 contributions
I stayed overnight in February 2024 and left before breakfast for an early flight. The hotel is in a great location, walking distance to shopping and attractions. There are several great restaurants nearby. The man who handled my checkin and the concierge were both very helpful. I had a great experience
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear Mark, I am pleased you enjoyed your stay with us at Grand Hyatt San Francisco Union Square. We appreciate you and am happy our front desk agent and concierge made a positive impact on your stay with us. I am happy our location served you well and hope to have you back in the near future. Thank you for your time and review, you are very much appreciated! Michaela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adventurer282553 wrote a review Feb 17
1 contribution
Over priced hotel with LOTS of taxes and fees very close to Union Square. Expect to see homeless, and maybe open drug use, within a block of the hotel. SF used to be a delightful place to visit. Not any longer.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear Adventurer282553, Thank you for sharing your experience with us. Your feedback on our pricing and fees is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back in the future. Best regards, Laura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HawaiianStyle808 wrote a review Feb 15
Maalaea, Hawaii245 contributions
Excellent option right behind apple store in Union Square. Club room is top notch at this location. Upper floors have amazing city views. Parking is pricy, check out 450 Sutter right across street - cheaper & can accomidate larger vehicles. Staff is extreemly helpful & friendly. Union Square has cleaned up significantly as of late, hopefully this continues :)
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Hello HawaiianStyle808, Thank you for taking the time out to leave us your rating as well as your review. We are so pleased to hear that you enjoyed your Club room, our upper floor amazing city views, and our friendly and helpful staff. We are so sorry that our parking price didnt meet your expectations. We hope we will have the pleasure of welcoming you back to Grand Hyatt San Francisco Union Square in the future. Best Wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tenzin2024 wrote a review Feb 8
Salt Lake City, Utah1 contribution
The staff are exemplary. Service to the guests from the front desk to the door and bellman are unequalled at any property at any price point On your stay there be sure to say hello to Tim, one of the doormen their and unequalled by anyone I have encountered anywhere in the world at premium properties.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 2 weeks ago
Hello tenzin2024, We appreciate the 5-star feedback and your recent stay at Grand Hyatt San Francisco. We are thrilled to hear you had a wonderful visit and received amazing service from our team. We would love to welcome you back again. Warm regards, Rebecca
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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johnrydstrom wrote a review Feb 6
Littleton, Colorado2 contributions
Another great stay in San Francisco. We have been coming to this property for several years now and did not disappoint. Photonics West 2024 held at the Moscone Center. The staff was very accommodating through the stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 3 weeks ago
Dear johnrydstrom, Thank you for your recent stay and review. We are so happy to know that you had another outstanding stay with us. We appreciate your awesome feedback as it motivates us to continue to provide tip tier service. We hope to have the pleasure of welcoming you the next time you are in the area! Kind Regards, Larissa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vik Murthy wrote a review Feb 5
3 contributions
My family's recent stay at the Grand Hyatt San Francisco was astonishingly great, due in large part to the Assistant Rooms Manager, Jennifer Bilangel. The service afforded to us by Ms. Bilangel might very well rank as one of the greatest customer service experiences of our adult lives. We also found the staff at the hotel -- including front desk personnel, housekeepers, doorpersons and club lounge attendants -- to be unfailingly kind, attentive and especially solicitous of our 2 sons (both of whom shamelessly went to town with multiple servings of treats and soft drinks at each and every opportunity). My wife, my 2 kiddos and myself decided to escape an impending blizzard in our home town of Portland Oregon during the most recent MLK long weekend by heading down to the relatively balmy confines of San Francisco. The night before our visit, I requested a complimentary upgrade as a surprise for my wife (she's had a very challenging year with her father just entering hospice care), and, not only did the hotel arrange for a lovely upgrade to a VIP suite with stunning city and bay views, but it also made it available to us at our untimely arrival at 9 am on a Friday morning. In the midst of our stay, our return to flight home was cancelled twice due to inclement weather, leaving us stranded in San Francisco. On both occasions, Ms. Bilangel accepted calls on our behalf with grumpy World of Hyatt customer service representatives to engineer extensions of our stay using points. And in both cases, Ms. Bilangel made special exceptions on our behalf, and blocked our room, allowing us to stay in the VIP suite for an extra 4 days. But, wait, it gets even better. In the midst of our stay, my 9 year old's miniature stuffed tiger toy got mixed up in the bed linens and got lost in transport somewhere between the hotel's offsite cleaning company's van and the hotel. On her own accord, Ms. Bilangel gave us a discount on the room as an apology, which was very kind and unexpected. After we returned to Portland, Ms. Bilangel e-mailed me to say the hotel wanted to purchase another stuffed tiger toy for my son. A couple of days letter, he received a care package with a brand new stuffed tiger along with a signed card from the entire hotel staff as well as a thick stack of photos showing the stuffed tiger frolicking in San Francisco with members of the hotel staff. When we saw the care package, our collective jaws hit the ground. The thoughfulness, attention to detail and personal regard for guests at the Grand Hyatt is remarkable. It may not be the most upscale hotel in San Francisco, but my family I will remember its staff -- and, in particular, Ms. Bilangel -- for years and years and years to come. And it will be always be our go to hotel in San Francisco.
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 3 weeks ago
Dear vikmurthy, I am grateful to hear of your successful trip to us here at Grand Hyatt San Francisco Union Square. I am so happy to hear our team and Jennifer Bilangel made such a positive impact on your family during your time with us. We are happy to help when your son lost his stuffed animal as those are very important in children's lives. We are grateful for your patronage and am happy to hear we will get the opportunity to have you back as our Guest at some point in the future. We value your time and truly appreciate your review. Until next time my friend. Have a great day! Michaela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rosaportillom7 wrote a review Feb 1
1 contribution
Rooms are modern, views are great, cleanliness is up to par , service is great! Would come again and recommend 10/10! Situated nicely, good amount of things to see near it and also place to go eat! Short Uber rides to any place and walking distance.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 3 weeks ago
Dear rosaportillom7, Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear your positive feedback and are thrilled to hear that you enjoyed your room and had great service! Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We look forward to welcoming you back again soon at Grand Hyatt San Francisco! Warm regards, Candace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$236 - $374 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt san francisco hotel san francisco, san francisco grand hyatt, hyatt san francisco, san francisco hyatt
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Union Square
NUMBER OF ROOMS
668
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HYATT SAN FRANCISCO UNION SQUARE $179 ($̶4̶3̶1̶) - Updated 2024 Prices & Hotel Reviews - CA

Frequently Asked Questions about Grand Hyatt San Francisco Union Square
Which popular attractions are close to Grand Hyatt San Francisco Union Square?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.2 miles), San Francisco Playhouse (0.1 miles), and Biscuits and Blues (0.2 miles).
What are some of the property amenities at Grand Hyatt San Francisco Union Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hyatt San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hyatt San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Grand Hyatt San Francisco Union Square?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Grand Hyatt San Francisco Union Square?
Conveniently located restaurants include Fino Bar & Ristorante, Tacorea, and Akiko's Sushi Bar and Restaurant.
Are there opportunities to exercise at Grand Hyatt San Francisco Union Square?
Yes, guests have access to a fitness center during their stay.
Is Grand Hyatt San Francisco Union Square located near the city center?
Yes, it is 0.9 miles away from the center of San Francisco.
Are any cleaning services offered at Grand Hyatt San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt San Francisco Union Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.