Stayed 2 nights recently at this hotel across the street from the SF Zoo. I checked in late at night. Took a long time for the desk clerk to come out after ringing the bell. She was very unfriendly and seemed annoyed. She was also unhappy that I was able to enter the hotel so late because the door was unlocked. The hotel itself is nice and recently remodeled. Continental breakfast is not as good as when it was a Days Inn. If the night clerk is an employee, she should be fired because of poor interpersonal skills. If she is the owner, she should either sell and get into another line of business or hire a more personable clerk. Her attitude is bad for business.
The hotel has upgraded its rooms which are very comfortable, clean, nice bed, tv with all channels, coffee maker, microwave, fridge. The carpet in the hallways have stains. There is no elevator. There was often no one at the front desk. It’s quiet, across the street from the zoo, free parking, great coffee shop next door, easy to get downtown on the l streetcar.
This hotel is run by cheap, deceitful scammers! Last night, my husband and I booked the hotel online and arrived at hotel around 11pm. When my husband went to the office to check in and show our confirmation from my phone to the front desk agent. The front desk lady said our reservation wasn't on her system and got confrontational. My husband said we just booked it. It might take a minute, could you reload your booking system? The lady kept saying the confirmation wasn't on her system and got angrier. After yelling a bit she looked again. Guess what? It's there. Later, we went to get a soda. Put a dollar in and nothing came out. Noticed the very suspicious sign. All the lights were on and nothing appeared wrong. No money returned. Next day told front office. Man clearly knew it was doing that. Refused to put his own dollar in to prove return worked. Refused to return dollar. Refused to unplug the machine or put an out of order sign on it. It became clear that the hotel was intentionally stealing their customers money! Room was average at best, no view at all. Terrible service!!!…
Clean and renovated room, good location close to beach and Zoo, nice suburbs area. Can get little noisy if your room is located close to street or near breakfast area. The breakfast is very basic. Easy parking. Staff friendly and helpful.
If your main criterion for staying at this hotel is proximity to a location or an event, then you might consider bunking here. Here are some of the disadvantages: The breakfast is sparse and you have to carry it back to your room as there is nowhere else to eat it. You will probably have to go to a restaurant, so the included breakfast will not save you any money. The carpets in the public areas are stained and dirty looking. The bannister felt sticky. The windows are dirty. There was no closet in our room and there was nowhere to hang our clothing. There is no elevator. The staff have no notion of hospitality and were extremely impatient and rude. The bathrooms are very nice, but they are not going to entice me to return.