Comfort Inn by the Bay
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2775 Van Ness Avenue, San Francisco, CA 94109-1497
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Comfort Inn by the Bay
Updated 06/02/20
About
#112 of 248 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The Comfort Inn® By the Bay is conveniently located off U.S. 101, near Fisherman's Wharf, the San Francisco Marina Yacht Harbor, Fort Mason Center, Union Street and Lombard Street, the World's Crookedest Street. This San Francisco, CA hotel is close to popular attractions, including AT&T Park, the Golden Gate Bridge, San Francisco Chinatown and the San Francisco Civic Center Plaza.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Yoga room
Free breakfast
Boating
Hiking
Taxi service
Massage
Parking garage
Wifi
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Vending machine
Horseback riding
Water sport equipment rentals
Fishing
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Languages Spoken
English, Spanish, Chinese, Filipino and 3 more
Location
Full view
93Great for walkers
Grade: 93 out of 100
49Restaurantswithin 0.3 miles
15Attractionswithin 0.3 miles
Contact
2775 Van Ness Avenue, San Francisco, CA 94109-1497
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1,384Reviews45Q+A100Room tips
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This was my fav hotel when visiting SF on business a decade ago. It's reasonable, convenient to the bay and easy trolly ride around the city. Very secure with front entry locked and covered parking for $$. The room was clean and our view of the bridge just slightly obscured by fires. Front desk very helpful and courteous. The downside now is that on Van Ness, the main drag, most business are now closed and there are lots of homeless. But Lombard still had la variety restaurants open for take-out or sidewalk seating.. And even with Covid and was safe to walk. No fridge or microwave if that matters to you.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip: ask for a bay/bridge view
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2 Helpful votes
Helpful
Response from , General Manager at Comfort Inn by the Bay
Responded Sep 21, 2020
Thank you for your review - We are happy to read you enjoyed your recent visit to our hotel and city - We hope to see you again soon
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I had a horrible experience staying at Comfort Inn. There was a condom that my girlfriend found in the room on the floor next to my bedside table. They did not offer any kind of compensation besides a measly $25 parking ticket reimbursement. The front desk lady was very rude and tried to insinuate that we had planted the condom there ourselves by stating that the housekeepers "thoroughly clean the rooms" before the next guests arrive. Clearly this was not the case! It took me a week to speak to the manager about this situation, who gave me the same responses as the front desk lady, and also accused us of planting the condom. would never stay here again. This place is dirty and the customer service is horrendous.
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Date of stay: June 2020
Location
Service
Sleep Quality
Room Tip: do not stay here if you want a clean room and accountability by the staff
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Helpful
Response from , General Manager at Comfort Inn by the Bay
Responded Jul 9, 2020
Thank you for your review - You informed us of your issue, 26 hours after you checked into the hotel room. We immediately moved you to a brand new room as soon as your notified us you were displeased - In addition, our hotel guest rooms are cleaned each day thoroughly, and followed up with an inspection from a supervisor, prior to all guests arriving. Thank you again for your review.
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Found this hotel somewhat by accident. Cons - It's not a new hotel, and the elevators and hallways definitely make it feel dated. Pros - Centrally located in the city. Easily walkable to many tourist locations. Easy access to busing and cable cars, too. Loved having a hot breakfast avavilable, too. Staff were quite helpful with any questions. Traveled for business and pleasure.
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Date of stay: January 2020
Helpful
Rented 2 rooms for my family visit. Overlooking the Golden Gate Bridge, close to everything touristy. Spacious, parking, clean, friendly staff and great breakfast. Will definitely stay again. Close to Lombard street and affordable pricing.
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from COMF_SFO, Manager at Comfort Inn by the Bay
Responded Apr 6, 2020
Thank you - We look forward to your next visit -
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HORRIBLE EXPERIENCE. I am writing Comfort Inn in its entirety off my list of options for hotels from now on over the appallingly bad experience at this hotel. I emailed the hotel twice about arranging shuttle service, explaining I was in a different country and could not call. They never answered me and just left me stranded at the airport on my arrival. It turns out that doesn’t matter since their shuttle service is more expensive than Uber. I came in the door with my luggage sitting out on the street so I could help my disabled child into the hotel. I needed a luggage cart brought to the door so I could watch my son and my luggage on the street, and the employee absolutely refused to do anything to help. He would not simply roll a luggage cart over to me, saying the hotel doesn’t have a bell hop. He would not even unlock one of the doors so I could get the luggage cart to fit properly through the doors once I had left my luggage outside unattended and was trying to go out to retrieve it. Nor would he help when I was struggling to fit it through the one door that was unlocked. I have no idea what kind of a person just stands there watching a mother struggle so much and does absolutely nothing to help. Not to mention the entire time I was struggling to get back outside, my luggage was left unattended right on the street and could he been stolen. And while I was loading up the cart, my young, disabled son was alone in the lobby since it is impossible for me to help him back out the door while pushing a luggage cart. This was extremely stressful for me when I was already left to be totally overwhelmed by this hotel’s lazy staff. If I could have stayed at a different hotel at that point, I would have. I have never in my life experienced such appalling customer service. I got to the room, and it is nothing like what was pictured when I made the reservation. It is well less than half the size of the room pictured in the reservation I made. I will never stay at a Comfort Inn again if they allow this kind of behavior from their staff. You don’t have to be a bell hop to see someone struggling so much and just be a decent human being to help.…
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Date of stay: March 2020Trip type: Traveled with family
Helpful
Response from COMF_SFO, Manager at Comfort Inn by the Bay
Responded Mar 9, 2020
We are sorry to read your review - We did not receive any of your emails - We respond to all guest inquiries as they are received - Why didn't you phone us to confirm? Our team member asked you to wait while he assisted the guest before you, and claims you immediately became impatient and upset - We do our very best to serve all guests in the hotel, with the upmost care and comfort - Again, we are sorry to read of your experience in our hotel. Of course, we want all guests to enjoy their visit -
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PRICE RANGE
$115 - $350 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn by the bay hotel san francisco, comfort inn san francisco, comfort inn bay san francisco, san francisco comfort inn
LOCATION
United StatesCaliforniaSan FranciscoMarina District / Union Street
NUMBER OF ROOMS
138
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Claim Your Listing Frequently Asked Questions about Comfort Inn by the Bay
Which popular attractions are close to Comfort Inn by the Bay?
Nearby attractions include Russian Hill (0.1 miles), Union Street (0.3 miles), and Fort Mason, the Great Meadow (0.2 miles).
What are some of the property amenities at Comfort Inn by the Bay?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
What food & drink options are available at Comfort Inn by the Bay?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Comfort Inn by the Bay?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Comfort Inn by the Bay?
Conveniently located restaurants include Roam Artisan Burgers, La Folie01, and Leopold's.
Are there opportunities to exercise at Comfort Inn by the Bay?
Yes, guests have access to a yoga room during their stay.
Are any cleaning services offered at Comfort Inn by the Bay?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Comfort Inn by the Bay?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, Thai, Vietnamese, and Filipino.
Are there any historical sites close to Comfort Inn by the Bay?
Many travelers enjoy visiting Alcatraz Island (1.8 miles), Golden Gate Bridge (3.2 miles), and City Lights Booksellers (1.0 miles).
Does Comfort Inn by the Bay have any great views?
Yes, guests often enjoy the harbor view available here.
Is Comfort Inn by the Bay accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.