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A note from Comfort Inn by the Bay
Updated 06/02/20
About
#117 of 245 hotels in San Francisco
Location
4.2
Cleanliness
3.9
Service
3.7
Value
3.7
GreenLeaders GreenPartner
The Comfort Inn® By the Bay is conveniently located off U.S. 101, near Fisherman's Wharf, the San Francisco Marina Yacht Harbor, Fort Mason Center, Union Street and Lombard Street, the World's Crookedest Street. This San Francisco, CA hotel is close to popular attractions, including AT&T Park, the Golden Gate Bridge, San Francisco Chinatown and the San Francisco Civic Center Plaza.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Yoga room
Free breakfast
Boating
Hiking
Airport transportation
Business Center with Internet Access
Parking garage
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Vending machine
Water sport equipment rentals
Taxi service
Massage
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Chinese, Filipino and 3 more
Location
Full view
93Great for walkers
Grade: 93 out of 100
49Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Contact
2775 Van Ness Avenue, San Francisco, CA 94109-1497
Getting there
Rental CarsSee rental cars from $37/day
1406Reviews46Q+A100Room tips
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People are friendly and want to help, the whole hotel needs a serious refresh. Near the bay and bus stop is at 5 minutes walking. Breakfast is really not the worst I got during my 3 weeks road trip but stays basic.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Comfort Inn by the Bay
Responded 1 week ago
Dear Pascal, Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our friendly staff and convenient location, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our team. It would be an honor to welcome you back to our hotel the next time you're in Port Orchard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Very happy with this place! Check-in was a breeze. We arrived a Friday night at around 11PM and 5 mins later we were in our room! We even asked for an upgrade to get a room with a view and they gave us a nice room on the 6th floor with a view on the GGB. There was also more stuff than we'd tought at the breakfast (eggs, sausage, toasts, yogurt, waffles). We were there for 3 nights and we always arrived between 8 and 9 and nothing was missing! As for the room, it's true that the bathroom is a bit small but for me it was no big deal. Staff was nice to us. They said they didn't clean the room because of COVID and we had to request if we wanted to. We just request to change towells when the maid was around. Otherwise room was OK - beds were comfortable and there was not that much noise, we slept well! Location was perfect... about 5 mins (walking) to Lombard St., 15-20 to Pier 39, 15 to the Hyde&Powell cable-car, 20-25 to Pier 33 (Alcatraz Tour) etc...otherwise, it's easy to use public transportation. We used that for the whole time we were there minus 2x UBER for the airport ride (33$ USD from airport to hotel and 45USD back...) If you ever go there, grab a slice of pizza at the place right in front on Lombard and have a drink at the Black Magic Voodoo Lounge located on the corner of Van Ness/Lombard. Staff was really nice and it was a cool place to hang out after spending the day visiting the city !!!…
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Date of stay: May 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were very grateful the lady allowed us to check in early. Our room on 9th floor was lovely , clean, spacious and nice view of the bay. The air con was noisy so we switched it off. Bag storage was great, didn’t get up early enough for breakfast. Our only diss appointment was the night manager- we arrived late from evening Alcatraz tour and required wheelchair access entry, he completely ignored us and kept pointing to go to the front door which we couldn’t use due to wheelchair. Other than that, our stay was good and location was handy.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Comfort Inn by the Bay
Responded 4 weeks ago
Thank you for taking a moment to share your experience at Comfort Inn On the Bay. We are happy to have had the opportunity to provide you with a clean and comfortable place to stay during your time in Port Richard. Rest assured, we will discuss your report with our team to ensure that professional and courteous service is provided at all times. It is our hope that you will keep us in mind for the future as we would love for you to come back and spend some more time with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Decent hotel and rooms for an older building. 3 story parking garage under the building with very tight parking. Check in parking is a nightmare to get into and out of. Decent breakfast options available. Can walk anywhere and feel safe and secure. Building is locked after 10 pm and you must be buzzed in as the hotel does not have keycards to open doors to return if you get in late. Night manager is a power hungry know-it-all. Dude works for a 2 Star Hotel not a Hilton or the Ritz.
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Comfort Inn by the Bay
Responded Jul 11, 2022
We appreciated the opportunity to host your travels. It was our pleasure to offer you breakfast, and we trust this was a convenient option in the morning. Our team is always open and receptive to feedback, and rest assured, we'll address the importance of friendly service. Creating a safe and secure environment is very important to us, so we're glad you noticed our efforts. Next time you travel to Port Orchard, we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible service, no maid service, ridiculously tiny bathroom, no water pressure, low shower head, very low toilet, no sink counter to lay out toiletries, have to log in to weak Wi-Fi every time you wake your device, sandpaper like towels (maybe they are large loofahs?) No safe to secure valuables. Positives- largish rooms, nice desk work area One of the worst hotels I’ve ever stayed at. Start your day in a terrible mood after trying to shower in this phone booth of a bathroom. At $20./night, you’re over paying.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Avoid staying here at all costs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Location is convenient, however staff are very unprofessional, check in took over an hour, staff were rude, advised manager regarding this the following day and was told he would follow up with it. Breakfast is included, it consists of- tea, coffee, waffles, toast, cereal, porridge. On two mornings there was scrambled eggs, the other two mornings there were some frozen type burger that u put in the microwave before eating Parking is $30 per night Air conditioning is extremely noisy, If it’s raining outside the rain will drop on the air conditioner and is extremely noisy in the bedroom I was able to hear my neighbour conversation in the air vent from the bathroom The bathroom- unable to close the door it’s so small! The day we were checking out the receptionist was coughing and blowing her noise all over my receipt, masks are not warn in this hotel…
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Avoid, the only positive is the location, u can say u stayed in Lombard street! But don’t expect...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Checked in here around 11:30 PM. The clerk couldn't get my credit card to work but after several tries managed to get me checked in to a room already occupied. Back to square one. Got checked into an unoccupied room only to get there and the room key-card wouldn't work. Back down to the front desk. Finally got into the room and it was not what I expected. Thought I was renting a sweet and the room was 200 sq. ft. with a queen size bed. Too tired to fight and went to bed. Checked my credit card ap in the morning and found that I had been charge twice for over $1,200. Back to the front desk... They assured the charges would be removed in 2-3 working days. I cut my stay short and moved to a different accommodation. Now over a week later I find that the errant charges have still to be removed!…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed 2 night here as a stopover before flying to French Polynesia. Nice clean hotel, friendly helpful staff, especially Brittany at the front desk. Breakfast included but really pared down with COVID, hopefully will change soon. Nice quiet location, nice walk to Lombard street and down to the wharf etc. so glad we did not chose to stay in that area! It has changed, and not for the better. Looking for good value, good location in a more residential area this hotel is a good choice
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Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a clean, safe hotel in a great location. Walk to Ghirardelli Square, Fisherman's Wharf, Nob Hill and public transportation. Check in with Sharon was a breeze and she was great: very welcoming and helpful. Great experience enjoy stay.
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Date of stay: January 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My 4 night stay at Comfort Inn by the Bay was very comfortable. Check in was a breeze. I was given a room with 2 queen beds (VERY comfy) and a gorgeous view of the Golden Gate Bridge. Bathroom was small but functional. Coffee maker in room was a nice touch. The room was very quiet despite its location on a busy main thoroughfare. Internet worked very well (become a Choice Rewards member to get upgraded room and free internet). Location for me was great, easy to walk everywhere, near lots of public transportation and just a few blocks from the bay/Marina area, and one block from Polk St. (lots of restaurants and shops). The Van Ness neighborhood is a bit 'sketchy' at night but still felt safe on my walks home from restaurants and theater. Front desk staff very helpful. Breakfast was just eh--bagged with a breakfast sandwich (microwaves in the breakfast area to heat up your sandwich), a pastry and an apple. Good coffee and juice were 'help yourself'. Breakfast area was comfortable. All in all, an excellent stay.…
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Room Tip: Ask for a view of the Golden Gate Bridge!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$188 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn by the bay hotel san francisco, comfort inn san francisco, comfort inn bay san francisco, san francisco comfort inn
LOCATION
United StatesCaliforniaSan FranciscoMarina District / Union Street
NUMBER OF ROOMS
138
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Claim Your Listing Frequently Asked Questions about Comfort Inn by the Bay
Which popular attractions are close to Comfort Inn by the Bay?
Nearby attractions include Russian Hill (0.1 miles), Union Street (0.3 miles), and Fort Mason, the Great Meadow (0.2 miles).
What are some of the property amenities at Comfort Inn by the Bay?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
What food & drink options are available at Comfort Inn by the Bay?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Comfort Inn by the Bay?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Comfort Inn by the Bay?
Conveniently located restaurants include Roam Artisan Burgers, La Folie01, and The New Spot On Polk.
Are there opportunities to exercise at Comfort Inn by the Bay?
Yes, guests have access to a yoga room during their stay.
Does Comfort Inn by the Bay have airport transportation?
Yes, Comfort Inn by the Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Comfort Inn by the Bay?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Comfort Inn by the Bay?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, Thai, Vietnamese, and Filipino.
Are there any historical sites close to Comfort Inn by the Bay?
Many travelers enjoy visiting Alcatraz Island (1.8 miles), Golden Gate Bridge (3.2 miles), and City Lights Booksellers (1.0 miles).
Does Comfort Inn by the Bay have any great views?
Yes, guests often enjoy the harbor view available here.