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Comfort Inn by the Bay

2775 Van Ness Avenue, San Francisco, CA 94109-1497
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Traveler (318)
Panoramas (9)
Room & Suite (509)


#111 of 245 hotels in San Francisco
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The Comfort Inn® By the Bay is conveniently located off U.S. 101, near Fisherman's Wharf, the San Francisco Marina Yacht Harbor, Fort Mason Center, Union Street and Lombard Street, the World's Crookedest Street. This San Francisco, CA hotel is close to popular attractions, including AT&T Park, the Golden Gate Bridge, San Francisco Chinatown and the San Francisco Civic Center Plaza.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Yoga room
Free breakfast
Taxi service
Parking garage
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Vending machine
Horseback riding
Water sport equipment rentals
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Good to know
Bay View
Languages Spoken
English, Spanish, Chinese, Filipino and 3 more
1,382Reviews45Q+A100Room tips
Traveler rating
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Popular mentions
Found this hotel somewhat by accident. Cons - It's not a new hotel, and the elevators and hallways definitely make it feel dated. Pros - Centrally located in the city. Easily walkable to many tourist locations. Easy access to busing and cable cars, too. Loved having a hot breakfast avavilable, too. Staff were quite helpful with any questions. Traveled for business and pleasure.
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Rented 2 rooms for my family visit. Overlooking the Golden Gate Bridge, close to everything touristy. Spacious, parking, clean, friendly staff and great breakfast. Will definitely stay again. Close to Lombard street and affordable pricing.
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Response from COMF_SFO, Manager at Comfort Inn by the Bay
Responded Apr 5, 2020
Thank you - We look forward to your next visit -
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HORRIBLE EXPERIENCE. I am writing Comfort Inn in its entirety off my list of options for hotels from now on over the appallingly bad experience at this hotel. I emailed the hotel twice about arranging shuttle service, explaining I was in a different country and could not call. They never answered me and just left me stranded at the airport on my arrival. It turns out that doesn’t matter since their shuttle service is more expensive than Uber. I came in the door with my luggage sitting out on the street so I could help my disabled child into the hotel. I needed a luggage cart brought to the door so I could watch my son and my luggage on the street, and the employee absolutely refused to do anything to help. He would not simply roll a luggage cart over to me, saying the hotel doesn’t have a bell hop. He would not even unlock one of the doors so I could get the luggage cart to fit properly through the doors once I had left my luggage outside unattended and was trying to go out to retrieve it. Nor would he help when I was struggling to fit it through the one door that was unlocked. I have no idea what kind of a person just stands there watching a mother struggle so much and does absolutely nothing to help. Not to mention the entire time I was struggling to get back outside, my luggage was left unattended right on the street and could he been stolen. And while I was loading up the cart, my young, disabled son was alone in the lobby since it is impossible for me to help him back out the door while pushing a luggage cart. This was extremely stressful for me when I was already left to be totally overwhelmed by this hotel’s lazy staff. If I could have stayed at a different hotel at that point, I would have. I have never in my life experienced such appalling customer service. I got to the room, and it is nothing like what was pictured when I made the reservation. It is well less than half the size of the room pictured in the reservation I made. I will never stay at a Comfort Inn again if they allow this kind of behavior from their staff. You don’t have to be a bell hop to see someone struggling so much and just be a decent human being to help.
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Response from COMF_SFO, Manager at Comfort Inn by the Bay
Responded Mar 8, 2020
We are sorry to read your review - We did not receive any of your emails - We respond to all guest inquiries as they are received - Why didn't you phone us to confirm? Our team member asked you to wait while he assisted the guest before you, and claims you immediately became impatient and upset - We do our very best to serve all guests in the hotel, with the upmost care and comfort - Again, we are sorry to read of your experience in our hotel. Of course, we want all guests to enjoy their visit -
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We stayed 2 nights while in San Francisco. Our room was on the 10th floor and had a view of the city and bay. There were 3 of us and plenty of room. The breakfast and coffee in the lobby were welcomed. Breakfast was very good. The staff were very helpful with maps and recommendations. Parking is not the greatest, but provided for a cost.
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Response from COMF_SFO, Manager at Comfort Inn by the Bay
Responded Feb 25, 2020
Thank you - We appreciate your feedback
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The room was absolutely filthy. I even took a video as proof because I shouldn’t have to pay 225 for extremely dirty walls, hair on the bed and in the bathtub, thick dust all over the ceiling by the window and all over the lamps. Seriously this place was icky, I’m not sure why everyone says their room was clean. Also the front desk employee at night was incredibly rude and unprofessional. I was left in tears by his mean demeanor after spending a long and exhausting day traveling across the country for a major medical surgery Consultation. I’ve never been treated so poorly in a hotel in my entire life and I’ve seen it all. I plan on sending the video of the state of my room to corporate, this was unacceptable and the front desk employee’s demeanor was horrific.
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Response from COMF_SFO, Manager at Comfort Inn by the Bay
Responded Jan 30, 2020
Hello - Thank you for taking the time to express your concerns over your recent visit - We would like to investigate your issues further, however, we cannot confirm your stay without your name and stay details - We welcome your phone call anytime so we can address your concerns - Your description of our hotel is a surprise as we take pride in our product and service, as is mentioned in all other reviews of our hotel. Please call us anytime - We remain at your service -
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$115 - $350 (Based on Average Rates for a Standard Room)
comfort inn by the bay hotel san francisco, comfort inn san francisco, comfort inn bay san francisco, san francisco comfort inn
United StatesCaliforniaSan FranciscoMarina District / Union Street
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Frequently Asked Questions about Comfort Inn by the Bay
Which popular attractions are close to Comfort Inn by the Bay?
Nearby attractions include Russian Hill (0.1 miles), Union Street (0.3 miles), and Fort Mason, the Great Meadow (0.2 miles).
What are some of the property amenities at Comfort Inn by the Bay?
Some of the more popular amenities offered include free wifi, free breakfast, and breakfast buffet.
What food & drink options are available at Comfort Inn by the Bay?
Guests can enjoy free breakfast and free instant coffee during their stay.
Is parking available at Comfort Inn by the Bay?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Comfort Inn by the Bay?
Conveniently located restaurants include Roam Artisan Burgers, La Folie01, and Leopold's.
Are there opportunities to exercise at Comfort Inn by the Bay?
Yes, guests have access to a yoga room during their stay.
Are any cleaning services offered at Comfort Inn by the Bay?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Comfort Inn by the Bay?
The staff speaks multiple languages, including English, Spanish, Chinese, Japanese, Thai, Vietnamese, and Filipino.
Are there any historical sites close to Comfort Inn by the Bay?
Many travelers enjoy visiting Alcatraz Island (1.8 miles), Golden Gate Bridge (3.2 miles), and City Lights Booksellers (1.0 miles).
Does Comfort Inn by the Bay have any great views?
Yes, guests often enjoy the harbor view available here.
Is Comfort Inn by the Bay accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.