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Hotel Carlton

1075 Sutter Street, San Francisco, CA 94109-5817
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Traveler (667)
Panoramas (53)
Room & Suite (312)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.


#75 of 250 hotels in San Francisco
Travelers' Choice
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 163 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine.
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Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
1075 Sutter Street, San Francisco, CA 94109-5817
Getting there
San Francisco Intl Airport12 miSee all flights
Metropolitan Oakland Intl Airport12 miSee all flights
Powell StBART12 min
Civic CenterMuni13 min
See all nearby hotels
3549Reviews59Q+A100Room tips
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Popular mentions
Julie S wrote a review Mar 2020
Sacramento, California1405 contributions187 helpful votes
The lobby is light and welcoming and the staff very cheerful. Ride the funky elevator to the upper floors (there is also a well-lit staircase) to a clean comfortable room. We could see the neon Hotel Carlton light out our window but they had a black out screen that kept the light out. The noise wasn't an issue until the blasted trash pick up. The staff was helpful every time we asked for anything. There is parking on the corner of Larkin from a private garage for $25. It is walking distance from so much including City Hall.
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Date of stay: March 2020
2 Helpful votes
Response from Ben L, General Manager at Hotel Carlton
Responded Mar 18, 2020
Julie S, Thank you for taking the time to write this review. Safe travels!
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Lisa Z wrote a review Mar 2020
1 contribution2 helpful votes
I booked my stay over the phone but no one told me that there would be work being done during my stay. I arrived and was able to check in a bit early, which was a relief as I was exhausted from my travels. So I lie down and instead of peace and relaxation, I had to listen to the sound of some kind of machine (I guess they were finishing the floor on which they would be laying carpet). Then I saw the note in the room about it...really annoying. The room was very clean and stylish but it was on the chilly side. When I called the desk before I went to bed to ask for a bit warmer temp (no control in the room) I was told the heat wasn't working but maybe it would go back on later?? What kind of answer is that? It was suggested I could go downstairs to get a space heater (not have it brought up)??? Ugggh I just put the extra blanket in the closet on, but that was a bit disconcerting. They did have computers for guests and I needed to work on something on one so that was nice to have, and the filtered water was a nice touch. And lastly, I would have loved to try the restaurant but it was only open in the morning on the days I was there and I couldn't make it with my schedule. Oh, I almost forgot...my bathroom window (that could be opened to let outside air in) faced Larkin street and provided a good view of the homeless tent encampment across the street. I witnessed city workers chase them all out and clean up the street, only to have them return and set their tents right back up! The streets of SFO are filthy and I did not enjoy walking around (also lots of dog poop lying around - why)?
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Date of stay: March 2020
Sleep Quality
2 Helpful votes
Response from Ben L, General Manager at Hotel Carlton
Responded May 6, 2020
lisaz194, Thank you so much for the review, and we appreciate you choosing to stay with us.
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Italy C wrote a review Mar 2020
Anthem, Arizona10 contributions18 helpful votes
Clean, friendly, very nice front desk people, quite, location perfect to everything you want to go, like Lombard street, beach, little Italy street i will definitely come back and recommend to everyone, thanks Carlton for the nice staying.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
Response from Ben L, General Manager at Hotel Carlton
Responded Mar 11, 2020
475italyc, We are thrilled that we made your stay in San Francisco, and thank you for telling us how we are doing.
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Borgan68 wrote a review Mar 2020
Woking, United Kingdom7 contributions13 helpful votes
Nice rooms not spectacular but clean and comfortable. Walls a bit thin. Has great little restaurant Saha serving modern Arabic food. Only complaint it’s not open every evening but when it is it’s popular. I’d come here again!
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Date of stay: March 2020Trip type: Traveled on business
2 Helpful votes
Response from Ben L, General Manager at Hotel Carlton
Responded Mar 10, 2020
Borgan68, Thank you so much for the review, and we appreciate the feedback regarding your experience.
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OregonAnn wrote a review Feb 2020
1 contribution3 helpful votes
I just got home from spending five days at the Hotel Carlton while attending the RSA conference. I was concerned about the hotel based on reviews I read. I didn't have a choice of where to stay (business trip) so I wanted to provide my own review after my trip. I arrived Sunday afternoon, check-in was easy and quick. I asked for a mini-fridge and they said it would be right up. The elevators are small but that wasn't a problem at all. The room itself is small but I wasn't there to hang out in the room so no issue for me. King size bed, TV, large walk in closet, functional bathroom. The fridge arrived no more than 5 minutes after I got in the room. My room was clean and in great condition. Yes, this is an older hotel so you'll see things like pipes along the ceiling but no concerns for me. The only worn spot was in the bathtub by the drain. Again, not an issue for my showers. There isn't any A/C so no way to cool off the room other than opening the windows which is what I did. On the 6th floor so I had no safety concerns. A nice touch is a dark screen shade that you can pull down to block the sun but still get the fresh air. There is a ceiling fan also that helped. Noise. It is true you can hear your neighbors, I did the first night but not really the rest of the time. My co-worker said he could hear his neighbor's TV and conversation but it didn't cause him issues. Yes, I heard noise from the street. Just like in any city. When I closed the windows it wasn't a problem for me. I ate in the little bar/restaurant next door one night (Millers Rest). Nice place, decent food, clearly a neighbor hood hangout. I had breakfast at the hotel two mornings, food was okay. I wouldn't complain for the price. Service was good. So all in all I had a good stay. Bed was comfortable, hotel quiet enough and staff was all pleasant. Nothing wrong with the neighborhood, I felt fine walking around alone.
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Date of stay: February 2020
Trip type: Traveled on business
Room Tip: I was on the 6th floor and had no noise issues.
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3 Helpful votes
Response from Ben L, General Manager at Hotel Carlton
Responded Mar 6, 2020
OnnnnnnnnnnA, Hellllllllllo! Thank you for taking the time to share this detailed review of your experience here. We appreciate your business.
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United StatesCaliforniaSan FranciscoDowntown San Francisco / Theater District / Lower Nob Hill
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Frequently Asked Questions about Hotel Carlton
Which popular attractions are close to Hotel Carlton?
Nearby attractions include Resolute (0.2 miles), Great American Music Hall (0.2 miles), and Ace's (0.08 miles).
What are some of the property amenities at Hotel Carlton?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Carlton?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Hotel Carlton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Carlton?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Carlton?
Conveniently located restaurants include Lapisara Eatery, Liholiho Yacht Club, and Mymy.
Is Hotel Carlton located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at Hotel Carlton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Carlton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Carlton?
The staff speaks multiple languages, including English, Spanish, French, Italian, Chinese, and Japanese.
Are there any historical sites close to Hotel Carlton?
Many travelers enjoy visiting Alcatraz Island (2.7 miles), Golden Gate Bridge (4.0 miles), and City Lights Booksellers (0.9 miles).