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The Kimpton Buchanan

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The Kimpton Buchanan
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312 Reviews from our TripAdvisor Community

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Showing 266: English reviews
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San Francisco
Reviewed 2 days ago NEW

I splurged and stayed at the Kimpton for 3 nights after an Airbnb disaster. I stayed with my cat and dog, and the Kimpton was very accommodating. Easy parking, friendly staff, and great location. I'd definitely stay again.

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Helpful?
Thank whit650
London, United Kingdom
Reviewed 3 days ago NEW

We stayed at the Kimpton Buchanan as part of our honeymoon road trip. Although the staff at the front desk, in particular the first gentleman that we spoke to was very helpful & accommodating, we did end up cutting our stay short. We felt as though the actual hotel itself was lacking so much of what was promised. The rooms...

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Thank Kate F
Apex, North Carolina
Reviewed 4 days ago NEW

Good property. Great area - lots of good dining close by. The rooms are typical Kimpton - well appointed, high quality. The attached restaurant is ok, but the ones in the area are great . The happy hour had expected mid-quality wine, but its hard to knock free wine :-)

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1Thank mklamb1
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much for the five stars, mklamb1, I am glad you are such a Kimpton fan and our style and location met your expectations! As a nod to Japantown, we are also offering local sake if you ever want to go for something new and different at our nightly wine hour. Cheers!

Vancouver, British Columbia
Reviewed 4 days ago NEW

Fantastic hotel. Within walking distance to attractions with friendly, helpful staff who went out of their way to make sure guests were taken care of. Extra bonus? The hotel uses cruelty free products, bravo Kimpton Buchanan!

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Thank giselleg233
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks, giselleg233! I am glad that the hotel was a hit for both two- and four-legged folks. (For those who are allergic, fear not, there is a pet-free floor just for you ;) ). I am glad that there are different parks around here, including nearby SF "Mini Park" Cottage Row, one of the many gems of the local neighborhood.

Berkeley, California
Reviewed 4 days ago NEW

We always liked this area and this hotel is a great stay. The staff was genuinely friendly while still being very professional, and the rooms were generously scaled so we could unwind in mind and body.

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Helpful?
Thank sara y
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks for unwinding with us, sara y! We do feel lucky to have some of the larger rooms in the city. And what a delight to see how you describe the service; that is the exact style for which we strive. Success!

Monterey, California
Reviewed 5 days ago NEW

The hotel is a little off the beaten path but if you walk over to Fillmore you can catch a bus that will get you any where you'd like to get in SF. If you happen to be in town to catch a show at the Fillmore this hotel is only a 7 minute walk away.

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Thank Hal T
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks, Hal T. Yes, a lot of our guests like to enjoy shows at The Fillmore and the Boom Boom Room about four blocks away. In addition to the many buses right here, a lot of our guests take taxi/Lyft/Uber if they want to get into the thick of the tourist areas (before returning home to our more relaxed spot...

Cardiff, United Kingdom
Reviewed 1 week ago NEW

Generous sized rooms, excellently and tastefully decorated. Very friendly staff - no request was met with anything other than a very helpful response. A 20 minute walk to union square area, or a bus goes that way and is very convenient. A free wine hour was also gratefully received.

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Helpful?
Thank andycardiff2087
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Fabulous! Thank you very much, andycardiff2087. We will make sure to share this review with the team so they can revel in the praise a bit. It's great to hear that you enjoyed the size and decor of the room as well. I should note that for those who want a taste of Japantown, our wine hour features local sake...

Reviewed 1 week ago

I was really excited to stay here as I had stayed in Kimptons before but honestly the looks are totally deceiving. Our first room smelt like smoke and was a room with two queens not the one king we had booked. We were quickly moved which we were initially happy with until we found that we were staying right across...

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1Thank NikolinaVujosevic
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello, Nikolina Vujosevic, and thank you for staying with us, and dealing with that room change. Our beds are all new from the top-to-bottom renovation, so we will check the one in room 123 and make sure there is not strange damage or something that will require a warranty replacement today. As for location, we are definitely the hotel for...

Bentonville, AR, United States
Reviewed 1 week ago

This is more "Best Western" than a Kimpton Hotel. So it probably has had a significant remodel but could use upgrading. Having the power bar up under the desk is more than a simple inconvenience It is at best a three star. Location is excellent if you want to be near Japan Town. Staff invariably helpful and responsive.

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Thank Floyd Lee V
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, Floyd Lee, I'm in luck that your name is somewhat distinct, so we can head right up to that room and replace the Kimpton desktop power brick that is normally in all of our rooms. I'm sorry that put a negative twist on your stay. Since you noted that the remodel was extensive, I hope you do see how...

Las Vegas, Nevada, United States
Reviewed 1 week ago

Stayed the night of Sat/4 Feb. I am a member of their free Karma loyalty program: - Upon check-in they gave me a goodie bag with: large bottled water, healthy snack bar, bag of chips, and bag itself is good for carrying groceries. - Free in-room wi-fi. I like how the room's mini-fridge was empty as I prefer to stock...

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Helpful?
Thank Chan L
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Wonderful! Thanks a lot, Chan L. I am glad that the perks like the Raid the Bar member welcome gift, free wifi, and hosted wine hour all helped to enhance your stay and provide that good value. Great to see you'll be back!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
San Francisco is known for its style and sophistication. So it takes an exceptional hotel to stand out. With its sleek urban lines, distinctive design and prime location at the intersection of three of San Francisco's best neighborhoods, it's easy to see why The Kimpton Buchanan has an attraction all its own. Surrounded by the designer shops, local boutiques, foodie-fave restaurants and live music venues, The Buchanan also puts you minutes from other top attractions like Union Square and Golden Gate Park. Pair it all with our spacious, artfully imagined accommodations and yes-we-can staff, and you have the makings of the ultimate San Francisco stay. ... more   less 

Additional Information about The Kimpton Buchanan

Address: 1800 Sutter Street, San Francisco, CA 94115-3220 (Formerly The Buchanan)
Location: United States > California > San Francisco
Price Range: $194 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Kimpton Buchanan 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo
Hotel Style:
#12 Green Hotel in San Francisco
#80 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from The Kimpton Buchanan staff and other travelers.
17 questions
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4 months ago
London, England
Novato, California
3 months ago
Phoenix

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Questions? Get answers from The Kimpton Buchanan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get a city room view on one off the upper rooms.”
 of 5 bubbles 552HalT, 5 days ago | Read review
“Room acceptable but no more than that.”
 of 5 bubbles floydleev, 1 week ago | Read review
“My room 304 windows face east with a pleasant view on to Buchanan Street.”
 of 5 bubbles ChanL_12, 1 week ago | Read review
“Seems that this was a low budget remodel and not The level of decor and amenity that we are used to at the Kimpton properties. OK for a quick trip to the city but probably not a good choice for a romantic vacation. Our room had no robes and even though we are Karma members and specified we had a dog, ther was no dog bed, bowl or goodies. No mini bar. No morning coffee in the lobby. Bare bones.”
 of 5 bubbles 54bentem, 1 week ago | Read review
“All the rooms are nice.”
 of 5 bubbles Bryn60, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question