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Courtyard San Francisco Union Square

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Courtyard San Francisco Union Square
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85 Reviews from our TripAdvisor Community

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Showing 83: English reviews
1 review
2 of 5 stars Reviewed 1 week ago via mobile

1. Look at the photo of the bathroom. You have two choices: poop side-saddle, or, put one leg into the bath tub. 2. The rooms are not roomy. One mile away, there's another courtyard Marriott. It's much nicer. 3. You have to ask every day for body lotion. Now that's no biggie, but that's something courtyard provides regularly at other... More 

Helpful?
Thank Rahul S
San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

I had a great stay at the Courtyard Union Square. I had a wonderful night's sleep and even worked out in the morning at their gym. The room was spacious and the bar and outdoor space next to it was really cute. The manager Antonio DiMarco was so helpful, nice and took great care of the guests staying at the... More 

Helpful?
Thank kristiscoats
Central Valley, CA
Level Contributor
133 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Courtyard Union Square is an uphill 4 blocks from the outer edge of the square. Further from the primary shopping area. The hotel offers no comparative advantage to the other major hotels closer to the square. The rooms are small, the bathroom is miniature, parking is expensive, and the neighborhood gives the impression of being unsafe. The room was... More 

Helpful?
Thank calflyer80
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

calflyer80 - Thank you for taking the time to review our property. I realize that The Courtyard San Francisco Union Square is in somewhat of a unique location though I am glad that our customer care was nothing short of your expectations as a frequent business traveler and that our rooms were clean and quite. I appreciate your feedback. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

This place is really bad. It's not Union Square, it's Tenderloin, one of the worst areas of San Francisco. The rooms and halls are small. Bathroom has literally no counter space. Elevators slow. It's on a fire truck route so you are awoken many times per night by sirens. The neighborhood is plain scary.

Helpful?
1 Thank Dave H
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

Dave H - Thank you for taking time to share your feedback. I realize that The Courtyard San Francisco Union Square is in somewhat of a unique location but hope that our customer care was nothing short of what you except when staying at a Marriott Courtyard Hotel. I know it can be frustrating to come to San Francisco and... More 

Travelers are raving about these San Francisco hotels

Seattle, Washington, United States
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was very surprised by this hotel. I have stayed in many Marriott and Courtyard hotels in the past and this one was quite disappointing. First off, the location. I should have done more research, but I assumed the "Couryard Union Square" would be IN Union Square. It is not, and it is about 3 blocks away on a not-so-nice... More 

Helpful?
1 Thank Jen B
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

Jen B - Thank you for taking the time to share your feedback on TripAdvisor. I realize that The Courtyard San Francisco Union Square is in somewhat of a unique location though we hope that our customer care was nothing short of your expectations when staying with Marriott and Courtyard hotels. While we are still less than a year old,... More 

Bloomington, Indiana
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When I was choosing hotels to stay in for our San Francisco trip, I was impressed by the comments that people made about the staff at this hotel. We were not disappointed. We had an early flight and arrived at the hotel at 10:30am. The room was not guaranteed until 4pm. The staff did everything in their power to secure... More 

Helpful?
Thank CrossCountry11
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for your kind review! I am so glad you shared the positive experience you had with our staff. They will be so pleased to hear you appreciated their attention to the situation. We love our prime location near Union Square, it is nice you were able to walk to all of the great districts we are... More 

New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I've stayed in many Marriott Courtyard hotels. They are almost all identical in size and offerings. This one is not up to the branding standards. It was recently opened in an 86 year old historical building. As a result, the hallways are narrow and cut up. The rooms are beyond tiny as was the exercise room. This is the only... More 

Helpful?
Thank razar516
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

Razar516 - Thank you for taking the time to share your feedback on TripAdvisor and for appreciating our front desk staff. It’s also great to hear that the cleanliness of your guest room and lobby area meets your expectation as a loyal Marriott Courtyard traveler. I realize that The Courtyard San Francisco Union Square is in somewhat of a unique... More 

Toronto
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Courtyard by Marriott Union Square is on the edge of Tenderloin neighbourhood which is one of the toughest neighbourhoods in the city. Union Square is a good 10 minutes walk away. If you walk towards east from this hotel you are fine, but never walk down south on Leavenworth, especially at night. Lots of homeless people and garbage, and the... More 

Helpful?
1 Thank EmceeToronto
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for your review. I really appreciate your feedback as we are always trying to learn and improve. It is great that you enjoyed the hotel and your encounters with our staff. Our team works hard to create a welcoming and comfortable environment and I look forward to sharing your kind words. We look forward to having... More 

Los Angeles, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not a good place to stay, trash out side the hotel that stank very bad. The hotel didn't understand the customers needs at all, at the time i checked in and they gave a us a basement room after we went tot he room it had no windows and it felt very claustrophobic, i had asked to be put on... More 

Helpful?
3 Thank Pawanlitt
Antonio D, Assistant General Manager at Courtyard San Francisco Union Square, responded to this review

I would like to apologize for the quality of service you received during your stay. This is definitely not typical and I will be sure to consult with our Executive Management team to ensure this does not happen again. Thank you again for your feedback and for staying with us. More 

Chicago, Illinois
Level Contributor
117 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good option for downtown San Francisco, rooms are small, but updated, easy walk to Union Square, limited menu at the bar, pricey breakfast as well, you are better off walking few blocks to the nearest Sbux. Not much privacy when you use the bathroom having a glass sliding door....

Helpful?
Thank bella134
SherrieCourtyardGM, General Manager at Courtyard San Francisco Union Square, responded to this review

Thank you so much for providing me with your candid feedback. These are definitely things we take into consideration as we move forward and I sincerely value your input. We would love to welcome you back soon! More 

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Official Description (provided by the hotel)
Small boutique-style hotel in downtown location, 3 blocks west of Union Square & 15 miles from San Francisco Int'l Airport. ... more   less 

Additional Information about Courtyard San Francisco Union Square

Address: 761 Post St, San Francisco, CA 94109-6105 (Formerly Vantaggio Suites Cosmo)
Location: United States > California > San Francisco
Price Range: $187 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Francisco Union Square 3*
Number of rooms: 166
Reservation Options:
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Also Known As:
Vantaggio Suites Cosmo Hotel San Francisco
Cosmo Hotel San Francisco
Cosmo San Francisco
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