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Cheaper
Average
Higher
About
3.0
#206 of 239 hotels in San Francisco
Location
4.4
Cleanliness
3.0
Service
3.1
Value
3.3
Welcome to Union Square Plaza Hotel, your San Francisco “home away from home.” Union Square Plaza Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to some of San Francisco's most popular landmarks, such as Ghirardelli Square (1.5 mi) and Pier 39 (1.5 mi), Union Square Plaza Hotel is a great destination for tourists.
Guest rooms offer amenities such as a flat screen TV and a desk, and guests can go online with free wifi offered by the hotel.
Union Square Plaza Hotel features a 24 hour front desk and baggage storage, to help make your stay more enjoyable. If you are driving to Union Square Plaza Hotel, parking is available.
While you’re here, be sure to check out some of the barbeque restaurants, including Espetus Churrascaria, 4505 Burgers & BBQ, and CatHead's BBQ, all of which are a short distance from Union Square Plaza Hotel.
Should time allow, Lombard Street, Chinatown, and Exploratorium are some popular attractions that are within walking distance.
Union Square Plaza Hotel puts the best of San Francisco at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English, Spanish, Hindi, Nepali
Location
432 Geary St, San Francisco, CA 94102-1223
Union Square Plaza Hotel
616 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Although the location is very good, very close to union square and nice diner across the street, the sheets were initially dirty with holes. Despite my asking, no change. There was dirty carpet and blankets, hairs in sink and bathtub, dusty and warm room on the 7th floor, no AC. Luckily windows could be opened and a fan brought some fresh air from outside. Will not ho here again.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip:Only go here if you only sleep and are on a small budget
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Other at Union Square Plaza Hotel
Responded May 30, 2022
Dear Guest, We take great pride in providing our guests with an exceptional, and seamless experience. I am disappointed to hear that this was not 100% the case. Please accept my sincerest apologies for the room cleanliness issue. A Housekeeping Manager will be following up accordingly as this is not what our property is known for. This is certainly not typical of our property and I feel it’s a one-off scenario. We hope you give us another opportunity to host you as we feel like you did not receive a true Union Square Plaza experience. We are always interested in how we can improve our guests’ experience, thank you for taking the time to review our property. Best Regards, Union Square Plaza Hotel Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very noisy room. Furniture has glass tops with sharp corners and edges. Handy location to Fremont Street. Great food. Reservation had a strict no refund rule. Rooms are Spartan bare bones without even wall decorations.
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Date of stay: May 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Other at Union Square Plaza Hotel
Responded May 9, 2021
Hi skullboy667, Thank you so much for taking the time and posting your review of the recent stay with us. On a positive note, we take our shortfalls seriously if any, and strive hard to make sure that we do not repeat these mistakes in the future. We assure you that corrective action would be taken in all these cases to ensure that we are not compromising on the quality of stay that we're known for. We are sorry once again and we request you to give us another chance to change your perspective! Best Regards, Union Square Plaza Hotel Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well I didn't expect much. However, the only important thing to me is cleanliness. The room is very old furnished, which is ok with me. But it smells soooo bad. There is no AC and it's impossible to sleep by the open window because it's too noisy outside. But the worst thing is that the bedding was not clean at all there were stains all over. Then i found used towels in the closet. There was no toilet paper. And the neighbourhood is terrible. It's really close to the center but in the night it's not safe at all. There were plenty of homeless and addicts in front of the hotel the whole night.
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Other at Union Square Plaza Hotel
Responded Aug 25, 2022
Hi Barbara, We take great pride in providing our guests with an exceptional, and seamless experience. I am disappointed to hear that this was not 100% the case. Please accept my sincerest apologies for the room cleanliness issue. A Housekeeping Manager will be following up accordingly as this is not what our property is known for. This is certainly not typical of our property and I feel it’s a one-off scenario. We hope you give us another opportunity to host you as we feel like you did not receive a true experience. We are always interested in how we can improve our guests’ experience, thank you for taking the time to review our property. Best Regards, Union Square Plaza Hotel Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am giving the location of the hotel 10/10. The hotel is just 4 minutes from Union Square in a safe area. Very near shops like Macy’s, CVS, Louis Vuitton, Chanel, Hermes etc. Restaurants are also all over the hotel. Starbucks is just beside the hotel as well as fastfood (Jack in the Box), Japanese, Thai restaurants. Theaters and galleries are just in front of the hotel. Hotel is also very near BART/train, bus stops and cable car. The price is very good for its premium location. Nearby hotels like Ritz, Hilton and Westin are expensive.
Hotel facilities are also adequate for its price. They provide soap, shampoo, tissue, towels, hair dryer, iron and refrigerator etc. Hot and cold water is also available in the lobby. Hotel has no aircon but hotel has provided an electric fan. SF is very cold though we did not even need to turn on the fan. Contrary to the reviews here, we did not experience any noise from the trucks or vehicles. We had a peaceful comfortable sleep. If you want affordable hotel in a great location, I recommend this hotel.
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Date of stay: November 2022Trip type: Traveled with friends
Room Tip:Ask for room with theater as view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've traveled to many places and been to many hotels, but this hotel is without a doubt the worst I've ever stayed at. I mean, I checked in and checked out on the same day because the place smelled putrid, all dirty and old. the bathroom was really small, the television didn't work and there was no air conditioning. I'm still waiting for a refund, but I've already sent several emails to the manager and still haven't received a response. I don't know how a place like this can be classified as a hotel, because it's simply horrible! Don't waste your money on this rubbish!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Other at Union Square Plaza Hotel
Responded Apr 4, 2024
Dear Guest, We're truly sorry to hear about your disappointing experience during your recent stay with us. It's disheartening to learn that we fell short of your expectations in multiple aspects, including cleanliness, amenities, and customer service. Please accept our sincere apologies for the issues you encountered, and rest assured, we take your feedback seriously and will address these concerns promptly to prevent similar occurrences in the future. Regarding your refund, we apologize for the delay in response from our manager, and we'll make it a priority to resolve this matter as swiftly as possible. Your satisfaction is of utmost importance to us, and we understand your frustration. We truly appreciate your patience and understanding during this time. If there's anything else we can do to rectify the situation or regain your trust, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to make amends and provide you with a much-improved experience in the future. Best Regards, Union Square Plaza Hotel Customer Care Team
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The building is very old and everything smells like wet carpet. The rooms are ugly and we found the bed sheets dirty. We tried to change our room but the new room they tried us to take had a bathroom so tiny we could not get in. It is definitively too expensive for what it is. Even though the location is good, try to avoid this hotel, there are so many other hotels around and I am pretty sure are better.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Do not book it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestXperience Team, Other at Union Square Plaza Hotel
Responded Jul 17, 2023
Dear Guest, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or dissatisfaction you experienced during your visit. We strive to provide a comfortable and pleasant stay for all of our guests, and it appears that we fell short of meeting your expectations. We take your comments seriously and will address the issues you mentioned with our team to ensure improvements are made. We appreciate your feedback and will use it to enhance the experience for future guests! Best Regards, Union Square Plaza Hotel Customer Care Team
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This place is nasty unsafe and disgusting. The tub was filthy and kept filling up on its own. Could have overfilled our room and the security was sleeping on the job in the most dangerous area of town. Offered no new room or refund after reporting to booking.com
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very nice with good maintenance. Great location. The owner Hansel is very detail oriented and went above and beyond to make my stay excellent. He allowed me to do an early check-in and helped my with my suitcases. My room was spacious with comfortable bed. The bathroom was clean. The price was reasonable at my stay. The location was the best with 10 minute-walk from Powell BART. I will come back in the future.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:It is the great option quality price in the area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Other at Union Square Plaza Hotel
Responded Apr 16, 2024
Dear guest, we're thrilled to hear that you had such a positive experience during your stay with us! Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you found our hotel to be nice, well-maintained, and conveniently located. We're glad that Hansel's attention to detail and exceptional service made your stay excellent, and we'll be sure to pass along your kind words to him. It's wonderful to hear that you appreciated the spacious room, comfortable bed, and cleanliness of the bathroom. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! Best Regards, Union Square Plaza Hotel Customer Care Team
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The hotel is nice with good maintenance. I was lucky to have early check-in because of my early flight. Mr.front desk was helpful. My room was spacious with comfortable bed. The bathroom was clean. The price was reasonable at my stay. The location was the best with 10 minute-walk from Powell BART. I may come back in the future.
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Other at Union Square Plaza Hotel
Responded Dec 11, 2023
Dear Guest, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel nice, well-maintained, and that the early check-in was accommodated to suit your early flight schedule. It's wonderful to know that Mr. Front Desk was helpful, and we will be sure to pass along your appreciation to him. We're pleased that you enjoyed the spacious room, comfortable bed, and clean bathroom. Your satisfaction is important to us, and we are glad that the pricing and location, with a short walk from Powell BART, met your expectations. We look forward to welcoming you back in the future! Best Regards, Union Square Plaza Hotel Customer Care Team
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The appearance of the reception is terrible, and the corridors are somewhat ugly, but the room is very good, the bed excellent and the bathroom impeccable. Silence for a good rest and an excellent week location. Very good option in its price range.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed there on my own for a few days and felt totally safe - and I'm not some big intimidating person. Then again I didn't venture far from the hotel at night - just to the cheesecake factory and back ;) But I was catching Ubers and the cable car early in the mornings and it was fine. I did notice a couple of homeless people around but they were harmless.
You can definitely store your luggage with them after check out - I did the same thing on my last day in DC. I had an afternoon Amtrak but wanted to explore the city a bit more and they were more than happy to hold my bags until I returned in the afternoon.
I am sorry but I don't know the answer to your question. We took public transportation so didn't need to park. The hotel website says there is a parking garage near by and it is $20 for 24 hours. They have a website.
There are more places to choose from in the San Francisco area.
PRICE RANGE
$80 - $117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel union square plaza, union square plaza san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Downtown / Theater District / Lower Nob Hill
NUMBER OF ROOMS
72
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about Union Square Plaza Hotel
Which popular attractions are close to Union Square Plaza Hotel?
Nearby attractions include San Francisco Magic Theater at the Marrakech (0.1 miles), San Francisco Urban Adventures (0.2 miles), and San Francisco Playhouse (0.10 miles).
