We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Serrano Hotel

2,984 reviews
Save
Traveler (436)
Room & Suite (298)
Dining (19)
Overview
  • Excellent27%
  • Very good43%
  • Average19%
  • Poor6%
  • Terrible5%
Travelers talk about
“union square”(488 reviews)
“tenderloin”(154 reviews)
“kimpton hotels”(61 reviews)
Free Internet
Parking
Breakfast Available
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Offers from Serrano Hotel
Hotel deals
Rooms
Feb 25Feb 26
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from $129.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all San Francisco hotels with availability
{"BOOKING_FEATURES": ["IB_IRG_RATE_VERIFICATION","IB_STREAMLINED_SELECTED_ROOM","IB_POST_BOOKING_LOGIN_US","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","MOB_BOOKING_EMAIL_AGREE_HIDE","CHILDREN_SEARCH","IB_EXPRESS_BOOK","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_REVIEW_BOOKING_BUTTON","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_KIPLINGER_AWARD","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "93acabacac354dc39c880185e4df49b6", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":80802,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[32429610],"additionalContentIds":[],"pollCount":0,"checkin":{"day":25,"month":2,"year":2018},"checkout":{"day":26,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":129,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"93acabacac354dc39c880185e4df49b6","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":165,"lowestMetaPrice":129,"additionalPartner":false,"highestMetaPriceDisplay":165,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":165,"lowestMetaPrice":129,"highestMetaPriceDisplay":165,"hotelName":"Serrano Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjkzYWNhYmFjYWMzNTRkYzM5Yzg4MDE4NWU0ZGY0OWI2IiwiQUlLIjoiYmJhOTZhYzYyYTQwNGI2MWE3OTBkOGM2YWE1YTM2MjAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "02/25/2018", "checkOut": "02/26/2018", "lowestPrice": "$129", "hasDates": true, "hacComplete": true, "contentIdMappings": {"32429610":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (2,984)Write a Review
There are newer reviews for Serrano Hotel
See the most recent reviews
Filter reviews
2,654 results
Traveler rating
758
1,071
493
187
145
Traveler type
Time of year
LanguageEnglish
More languages
758
1,071
493
187
145
Show reviews that mention
All reviewsunion squaretenderloinkimpton hotelsnice hotelwine receptionmini barrooms are smallfree wineboutique hotelcorner roomfew blocksconvenient locationmarket streetvalet parkingcable carpublic transportationnob hill
FilterEnglish
Updating list...
951 - 955 of 2,654 reviews
Reviewed November 23, 2016

I did not care for the high priced parking and the room did not have a coffee pot. Not enough pillows and no microwave. No space in fridge. But the bell man were very helpful. The hotel lobby was pretty nice.More

Review collected in partnership with this hotel
Thank puppie1
Response from Jenny K, Guest Relations Manager at Serrano HotelResponded December 2, 2016

Hello puppie1, We want guests to find welcoming service at every turn, and we're happy to hear that it started with our bellmen. (We're passing on your kind word!) Knowing what matters to our guests is very important to us, and we're listening to your...More

Reviewed November 23, 2016

The Serrano hotel was lovely. Beautifully decorated, great staff, great location. Room was small but very nice, clean, well decorated. We will definitely stay there again. Staff was very friendly and helpful.More

Review collected in partnership with this hotel
Thank Tiare C
Response from Jenny K, Guest Relations Manager at Serrano HotelResponded December 2, 2016

Hello Tiare, At Serrano, we strive to offer much more than a room in the heart of the city. We want guests to feel at home and welcomed with dedicated service and beautiful accommodations. We're thrilled to see your 5 stars and even happier to...More

Reviewed November 23, 2016

We recently stayed at this hotel and would not come back. We waited 20 minutes for someone to park our car at their extremely overpriced parking area. The room was small but it's San Fran so that was to be expected. Everything in the room...More

Review collected in partnership with this hotel
Thank U9198HHjamesb
Response from Jenny K, Guest Relations Manager at Serrano HotelResponded December 2, 2016

Hello U9198HHjamesb, We want our hotel to be a welcoming respite from the hustle and bustle of a busy day in the city, and we're truly sorry that our rooms fell short of the welcoming retreat we strive to offer. We're taking your comments seriously...More

Reviewed November 23, 2016

Our experience at hotel was very good. the rooms were clean and well kept. location was well within walking distance of anywhere in downtown SF that you wanted to go. The service was great, very quiet hotel, it was a full house and we didn't...More

Review collected in partnership with this hotel
Thank 484mayrar
Response from Jenny K, Guest Relations Manager at Serrano HotelResponded December 2, 2016

Hello 484mayrar, We believe that a great stay starts with great service-- and that a convenient, central location makes it better. We'll gladly admit that your 5-stars has brightened our day, because no matter how many guests we have, making sure every guest is treated...More

Reviewed November 22, 2016

I found the service and staff treatment unacceptable. What kind of hotel has horrible air conditioning and dogs barking at all times. This hotel ruined our trip. Sleeping was uncomfortable. Dealing with staff was uncomfortable. We were traveling with two other couples, 6 people total,...More

Review collected in partnership with this hotel
1  Thank pedromX250DR
Response from Jenny K, Guest Relations Manager at Serrano HotelResponded November 28, 2016

Hello pedromX250DR, We are very concerned about your experience and would like to speak to you personally. Would you consider reaching out to our general manager at Benjamin.Malmquist@serranohotel.com? Comfort should be the first word to describe a stay at Serrano, and we sincerely apologize for...More

View more reviews
PreviousNext
1189190191192193531
About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Business Center with Internet Access
Meeting Rooms
Breakfast Available
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Details
Price range
$179 - $469 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Details
Price range
$179 - $469 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (436)
Room & Suite (298)
Dining (19)
Pool & Beach (1)
Amenities (9)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Theresa G
January 29, 2018|
AnswerShow all 2 answers
Response from Pearl T | Property representative |
Hello Theresa, the urban fee is $26 plus tax. It is inclusive of the following: o Complimentary High Speed Wifi Internet access throughout hotel o Complimentary Fitness Center Access o Complimentary Coffee and Tea in The... More
1
Vote
Graeme P
January 24, 2018|
Answer
Response from Pearl T | Property representative |
Hi Graeme, Congratulations on your special occasion! Although we are diligent to minimize possible effects on our guests, and most guests weren't aware of some of the work being done until we started working on renewing the... More
0
Votes
Theresa G
October 9, 2017|
Answer
Response from Pearl T | Property representative |
Hello Theresa, we have discontinued our Wine Hours.
1
Vote
PreviousNext
12345611
Room Tips
"Get a renovated room."
Read review
"Rooms from 10th floor up are newer."
Read review
"Ask for a refurbished room"
Read review
"Ask for floor 10 or higher with a view."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing