Friendly and helpful staff had late check in this was not a problem ,eXcellent location close to shops, . Trams and buses located of union square down load Muni travel app you can travel all day for 5 dollars on all buses at trams.
The staff was absolutely terrible. I would not stay here again. There are other hotels nearby for similar cost with better customer service. The gym was also dirty and had old towels on the floor. Pick another hotel.
Our room was bright, clean and functional -- great use of space for a small room. Full length mirror, several towel hooks in the bath, mini fridge, plenty of storage. Really impressed with the combination of location, price, and design. Beds are comfy and curtains actually block the light. The lobby is clean and thoughtful with plenty of seating (and great books if you need to borrow one). And the staff was fabulous - everyone was friendly and helpful.
I reserved my room online with the hotel. The day of it took more than 45 minutes to locate my reservation. Upon arrival the parking lot next door was not open or available and the gentleman at check in said they were having issues with the garage. There is no one to assist you after hours. I had a late check in at 10:40 pm and the front desk closed as soon as I checked in. I was not given the WiFi code but was charged for the hotel fee. The room was very lovely and nicely decorated with a retro mid century modern vibe. Unfortunately the bathroom leaves a lot to be desired. The shower is very narrow, the toilet is too close to the wall that you are unable to sit properly, and the sink is too small to be useful. If only the bathroom or service matched the beauty of the lobby!
The hotel was fun and friendly! The front desk was super nice and accommodating, I had a really nice experience but one thing that did suck was the parking situation. They didn't have a parking lot or valet to park their cars. So this hotel is best if you're just ubering around.
Love the staff and rooms! Feels more comfortable than your average big hotel chain. If you need anything the staff is always available, I like the higher floors and they will always seem to accommodate my needs when I arrive.
Wonderful experience staying at Hotel Spero for a one weekend girl's trip with 3 others! The room was clean and comfortable, and we were able to check in our bags early before the actual check in time so that we could explore around without carrying them everywhere.
Enjoyed my stay at Hotel Spero. The lobby is lovely, the staff is friendly, and the room was exactly what I was looking for. I was here on business and so the coffee set up in the lobby every morning was greatly appreciated. It saved me a trip to a coffee shop and some money every day.
Was planning to stay for nearly a week at the property but upon landing in San Francisco, was alerted to a family situation that required me to basically fly back as soon as possible. The stay was non-refundable and I had paid in advance for the trip via Expedia but the hotel staff was extremely understanding and empathetic, working with myself and Expedia to waive the cost of the extra days that I was no longer going to use. Between that and the accommodations themselves, I'd highly recommend this property.
Staff were excellent, friendly and helpful all around. The small details could improve like having coffee in the room rather than downstairs in the morning. Location was great, managed to walk everywhere I needed to go to.
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