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Hotel Zelos

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452 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Canberra, Australia
Level Contributor
156 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our room was very nice, a superior King room, which is large and on the corner of the building. Despite the double glazing, it was quite noisy from outside traffic, and sometimes noisy from the internal plumbing. We turned off the fridge due to noise, and didn't use the heating/cooling for the same reason, although the temperature was quite ok... More 

Helpful?
Thank Les_Landau
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear Les_Landau, we are glad you had the chance to experience our Superior room type, which is indeed a great lay out, but are surprised to hear that your stay was interrupted by street noise as our double pane windows provide good isolation. Our staff is indeed eager to provide great service, and I do regret if we failed to... More 

Scotland
Level Contributor
200 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Well located Hotel and near to excellent shopping centre if you need food/tops ups etc. Hotel is trying very hard to be hip and the energy of staff seems to be in the post work drinks crowd at Dirty Habit. Keeping with the Dirty Habit theme some of those guest had the habit of F*** etc in the lift on... More 

Helpful?
Thank Ret40
Healdsburg, California
Level Contributor
106 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Besides our initial greeting from a very cheerful and accommodating front desk lady, the rest of our interactions with staff was odd and didn't feel pleasant. The doormen, front desk people, valet, bellman, housekeeping staff, all seemed unhappy and their presentation of pleasantries felt forced and unnatural. The location is very good and the hotel is clean and modestly decorated... More 

Helpful?
Thank SarahJWalker
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear SarahJWalker, we are very disappointed as well to see here that your stay did not go as planned. We are truly sorry for any touch points that we failed to recognize pre- and during your stay. I have reached out to you directly to discuss your experience in the hopes we can learn from this and see if we... More 

New York City, New York
Level Contributor
171 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is very nice, clean and all around well kept. It's in a good location near all the shopping and Union Square. I have stayed there often and remember it under Palomar (if I remember correctly). There's a bar/restaurant in the hotel, food is good. Not cheap, but very nice.

Helpful?
Thank John D
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear John D, We truly appreciate the positive comment on our cleanliness efforts as well as our location and the exciting menu and cocktails our restaurant has to offer. We are glad you had the chance to visit us again, and hope you come see us next time you are in the Bay area. Warmest Regards, Sietse Nabben General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on a stop off during my honeymoon. Absolutely spoilt by the restaurant next door. So so noisy that went on till late. When I complained the lady on reception simply said "well tomorrow is Sunday and it's closed then" meaning my next night stay would be fine! !? Staff not very friendly, rooms clean however none you don't... More 

Helpful?
Thank Potato-monkey
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear Potato-monkey, Thank you very much for taking some time and share your feedback with us, and highlighting the items that we need to improve on. We truly regret that our restaurant activities prevented you from enjoying your stay with us. We do hope that we get the chance to host you again in the future if you feel we... More 

Arlington, Virginia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at Hotel Zelos on a recommendation through my company's travel center. The hotel had decent enough ratings, so I wasn't worried going into my trip. The room was smaller than expected, and the cleaning staff didn't pay the closest attention to detail, but overall the amenities were fine. However, when I checked out of my hotel room, I... More 

Helpful?
5 Thank anastasiajadams
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear anastasiajadams, I truly regret that you had less than a satisfactory stay with us, and I understand that you have been speaking with our Hotel Manager to sort out the luggage issue. We have contacted them, to ensure that your claim is handled in quick manner. This issue has my personal attention and I can assure you that we... More 

Eden Prairie, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel staff and concierge were very helpful in answering questions...making dinner reservations, helping to reserve a car, even suggesting we try the Farmer's Market which we absolutely loved! Only downside was the bed was not very comfortable.

Review collected in partnership with this hotel

Helpful?
1 Thank O1019MKmaryl
Casper, Wyoming
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, knowledgeable staff and concierge. Loved the location. Best beds ever. Always helpful. Would definitely stay there again. Amenities were very good. Restaurant was very popular, Dirty Habit. Quiet room.

Review collected in partnership with this hotel

Helpful?
3 Thank Jkpnc
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear Jkpnc, It is great to read your positive comments, thanks very much for sharing. We are glad you had a chance to enjoy Dirty Habit as well, as it is an exceptional place in our city to enjoy creative cocktails. Please do look us up again, next time you are in the Bay area. Warmest Regards, Sietse Nabben General... More 

Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A weekend trip up to San Francisco isn't unusual for my fiance and me. We decided last minute that we wanted to go up for a weekend before the Thanksgiving holiday. It was a perfect trip. The weather was gorgeous and we were ready for a much needed getaway. I'll start with the highlights! Pros - Centrally located in Union... More 

Helpful?
4 Thank Jennifer C
Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This boutique hotel has wonderful, helpful staff and is in an excellent location for shopping, business, and the metro to all points. The hotel seems to be recently renovated and they did an excellent job with the decor and room furnishings. The Molton Brown bathroom amenities are a nice touch. The rooms are all located on upper floors away from... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Andrew G
HotelZelosGM, General Manager at Hotel Zelos, responded to this review

Dear Andrew G, Thank you very much for the great review, appreciate the time you spent writing it as well. Although we shoot for the full 5 stars, but we understand your reluctance regarding your restaurant visit. We look forward having you with us again soon. Warmest Regards, Sietse Nabben General Manager More 

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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Named one of the world's top 500 hotels by Travel + Leisure, the centrally located Hotel Zelos San Francisco offers a sophisticated urban sanctuary. This Personal Luxury Resorts and Hotels™ boutique hotel occupies a beautiful historic building five floors above the bustling city streets. The hotel is within easy walking distance of Union Square, Moscone Center, the Financial District, the thriving SOMA district and the best of San Francisco's theaters, shops and galleries. ... more   less 

Additional Information about Hotel Zelos

Address: 12 4th Street, San Francisco, CA 94103-3102 (Formerly Hotel Palomar San Francisco)
Location: United States > California > San Francisco > SoMa , South Beach
Price Range: $212 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zelos 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Hotel Palomar San Francisco
Kimpton San Francisco
Hotel Style:
#10 Spa Hotel in San Francisco
#18 Family Hotel in San Francisco
#25 Luxury Hotel in San Francisco
#30 Green Hotel in San Francisco
#48 Business Hotel in San Francisco
#49 Romantic Hotel in San Francisco
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