Hotel is clean and pet friendly, designed very well but it’s a money trap. They charged additional unauthorised charges in the hundreds to my bank which resulted in me having to freeze my cards. It was bad enough when you we to check in and got a surprise security deposit fee which the staff were not helpful with resolving. My booking was $890 for 3 nights and they tried to charge $1400 to my card. Only my limit is €1000, I would never have known they were doing it because it’s not one of the charges they highlight. The staff advised me that unless I had another card then they couldn’t give me the room key. This puts people in a very vulnerable and unsafe situation where they have no alternatives. If this was clear when you made the booking then people could make an informed choice but by the time someone gets to the hotel it’s too late and the staff just don’t care - pay up or get out. Very disappointed with the whole experience. The hundred put on my card is ridiculous and I’ve reported it to my bank as fraudulent activity.…
Close to Muni transportation. Easy to get around the city. Room was very quiet and peaceful.. Imperial Club was perfect. Sorry there was no time to swim or workout. Staff were very helpful. We enjoyed our stay at the Hotel Niko!
Friendly staff overall and the hotel is in a super convenient location and is clean and elegant, but the rooms just seemed tiny, especially for the price. There’s an unaffiliated multistory car park across the street from the hotel and self parking there is a way to save some money
Nice hotel. It is good to know they allow pets. Love that they are very supportive of SPCA. It would have been nice for the pool to have been open later. They were very on kicking us out exactly at 10 pm, but there was no one enforcing adult only swim time. My other issue was being locked out of my room -- it took 5 times going to the front desk for them to recognize the severity of the issue. I didn't feel the front staff acknowledged the depth of the issue and the inconvenience. The engineering staff and security were very helpful in resolving the issue.
I had the pleasure of staying in a beautiful hotel this past weekend. No sticker shock either. Made the experience feel like I got a great deal. The location is choice and I'll be returning. Next time, I'll check out the other amenities as was suggested by other guests.
The Hotel Nikko is a beautiful hotel with helpful staff. The mattress was extremely comfortable and everything was great. I attended a conference there and the breakfasts served each day were healthy and delicious. I would definitely go there again!
A respectful and cheerful environment while I attended a conference. Food at the conference and at The ANZU was great. Beautiful presentation, delicious flavor, timely service. The staff servicing the conference had low visibility and gave considerate service. I asked a gentleman who appeared in charge if a black jacket (I left there the night before) had been turned in. 10 minutes later he found me and had 2 in hand. One was mine. I expressed appreciation for his effort. He did likewise to me. Every service person at the hotel had this approach. It contributed significantly to our enjoyment of our stay at Hotel Nikko and San Francisco. It was the best S.F. visit we have had. Thank-you.
My husband and I had a very good experience at Hotel Nikko. The hotel itself is beautiful, has a great location (especially in a city where a lot of streets are becoming sketchy due to homelessness issues), the amenities are top. We felt safe, slept well, and would definitely come back.
Had a wonderful stay at the Nikko hotel. Swimming pool was great as well as the fitness room! The room was a good size and super clean and modern. The Japanese restaurant was delicious and we had great service. Hotel staff was also very nice. Would definitely come back!
Super 3 week long stay had to keep extending and staff were very helpful . Great staff . Ideal location . Top notch gym and pool . Shout out to the cleaners on floor nine . Flawless . Definitely be back soon. Would benefit from having coffee available somewhere before 7 am in the hotel . But other than that it’s a great location and lovely city views from the room