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Hotel Nikko San Francisco

Travelocity$218*
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Certificate of Excellence
GreenLeadersSilver level
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hotel Nikko San Francisco
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3,569 Reviews from our TripAdvisor Community

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Showing 2,583: English reviews
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Woodinville, Washington
Reviewed yesterday NEWvia mobile

We had a one night stay in a deluxe room. Came in to see Michael Feinstein at the club in the hotel. The lobby is open, lovely, simple ... very zen. The room was very nice, too. Two nitpicks: 1) the sheets on the bed are horrible. They were stiff and crackly; they felt like they had been starched; and...

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Helpful?
Thank Rick L
Walnut Creek, California
Reviewed 2 days ago NEW

Just stayed here again after several years and a major recent remodel. The locale is perfect, staff was awesome and the room was beautifully designed and spacious. The rooftop pool is still so cool! They even had some yummy sangria drinks ready for us upon arrival, a nice surprise on a warm day. And it's dog friendly too :-)

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Helpful?
Thank mamazita1
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi mamazita1, What a great review! I'm so glad you were delighted by our recent re-imagining and awesome staff, and that you were surprised at check-in with a cool drink on a warm day! Thank you for your compliments on our guestrooms, health club, and prime Union Square location; we're so proud of all of these details! We would be...

San Diego, California
Reviewed 1 week ago

We loved Hotel Nikko! Services was top notch, rooms were absolutely pristine and beautiful! Views of the city, central location, helpful staff! Pool & fitness center were clean and quiet! Couldn't have asked for a better stay!

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Helpful?
Thank Breefwilliams
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Breefwilliams, Wow, what a great review! Thank you for the incredible compliments! I am thrilled that you loved the New Nikko, from your pristine guestroom with beautiful city views to our helpful staff and clean, quiet pool and health club. We would be honored to host you again anytime! Cheers! Danielle Ortega Associate Director of Marketing

Reviewed 1 week ago

He staff is courteous , friendly and helpful. The room was a nice size, the bed comfortable and best of all it was quiet.The location is perfect for us , my husband has difficulty walking so we were close to many different eating places of taste and price. It's centrally located to SMOFA the Asia museum and the opera.

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Helpful?
Thank Berit B
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Berit B, What a great review! I'm thrilled that you loved our convenient downtown location and enjoyed our friendly, helpful staff and your comfortable guestroom. We would be honored to host you again anytime and hope for the chance to surprise and delight you upon your next visit. Cheers! Danielle Ortega Associate Director of Marketing

Reviewed 1 week ago

Stayed for several nights. Truly disappointed. Zero service. High price. I'll list a few of the low points to consider when you look at this hotel in comparison to others. This is my first negative review. There was a complete lack of oversight of the staff. No concierge on duty for the entire stay (both weekday and weekend), why bother...

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Helpful?
1Thank Jen S
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Jen S, Thank you for your detailed review. I am sorry that your stay did not meet your expectations. Hotel Nikko is very deliberate in making sure that all amenities' pricing is made clear both on our own website, and in the information provided via third party sites. If there were places where information was lacking (more specifically, regarding...

Los Angeles, California
Reviewed 1 week ago

My trip to San Francisco was a bit last minute, but I was so excited to be staying at Hotel Nikko when I saw how beautiful the hotel looked online. What I had understood from the website was that it was an Asian modern fusion hotel, with great views of the city and beautiful rooms, all of which was true!...

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Helpful?
1Thank theprincesscoll
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi theprincesscoll, Thank you for such a detailed, wonderful review! I'm thrilled that you loved your beautiful guestroom and its city views, and the amenities like the Keurig that we've recently added! Your comments about your delectable breakfast were so wonderful. Thank you for your compliments and terrific photos! I've taken note of your experiences with the confusing entrance and...

Sydney, Australia
Reviewed 1 week ago via mobile

Staff were amazing and go above and beyond, room was so nice - even had a Japanese style toilet WITH A heated seat! . We mentioned it was our honeymoon and got an Upgrade, club access and we even had a bottle of champagne and a lovely card waiting for us. I would stay here again for sure! It's in...

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Helpful?
Thank Jacquelinecrowther
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Jacquelinecrowther, What a wonderful review. Congratulations on your marriage! I hope your honeymoon was altogether lovely-- we're thrilled to have had the pleasure of hosting you! I'm so pleased that you loved your upgraded guestroom with club access and fun technological upgrades, as well as the treat for toasting upon your arrival. We would be honored to welcome you...

Reviewed 1 week ago via mobile

This place was fantastic. The staff was incredibly accommodating for both the stay and the conference. But the little things such as having a little stuffed animal there if your kids forgot theirs or if you wanted to purchase it to take home, postcards if famous sights in San Francisco that they would mail for you free of charge and...

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Helpful?
Thank Craig D
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Craig D, What a great review! I am thrilled to hear that we surprised and delighted you with helpful staff, lovely turn down service, and special touches like the Buster dog plush and postcards to send. We are proud of our prime Union Square location and are delighted that you loved it as well and found it to be...

Millbury, Massachusetts
Reviewed 2 weeks ago

My husband and I had recently stayed at the Nikko Hotel. Every year we plan a vacation on our anniversary in April. My husband works in Law Enforcement and we save up yearly for that "one vacation" together. We flew in from Boston on April 15th, arrived at the Nikko, only to discover our room was not ready for us....

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Helpful?
3Thank lolly19692017
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Dear Lolly19692017, Thank you very much for taking the time to post a review about your stay. I realize you've posted this review on several sites so I apologize if our answer seems redundant, but I want to make sure we are clear and consistent for you. As I've said before, we truly strive to give Five Star Service to...

Denver, Colorado
Reviewed 2 weeks ago

My experience at Hotel Nikko was perfectly curated!!!!! Starting with the valet/bellman, to the entire staff with whom we interacted, it is obvious that hiring good people is high on management's list of priorities. Shout out to Amelia who was ever so helpful accommodating the perks with the iPrefer customer loyalty program. The room was everything my travel partner and...

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Helpful?
Thank Khiember A
NikkoGal, Manager at Hotel Nikko San Francisco, responded to this review

Hi Khiember A, What a great review! I am thrilled that we could so delight you with such exceptional service, accommodations, and amenities over your stay! I will certainly pass your compliments on to Amelia, and love that you so enjoyed your room, the Keurig machine, cloud-like bed, and a beautiful view of the bay! We thank you sincerely: we...

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06/04/2017 06/05/2017
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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Starbucks
Starbucks
Cuisines: Cafe
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Experience the fine art of hospitality and the ultimate in personal service set in the midst of a city world-famous for its charming history and its cutting-edge style. Hotel Nikko, just steps from Union Square in the heart of San Francisco, is an ideal destination for business travel or a special getaway. Hotel Nikko offers 510 elegantly appointed rooms and 22 suites. Guests are pampered by such amenities as Subarashee Yume pillow-top beds, high-speed Internet access, large flat panel televisions, stereos and CD players. Room service is available 24 hours each day. The Imperial Club rooms on the top floors provide breathtaking views of the city and offer special features such as Vibe TV viewed through the bathroom mirrors and luxurious Subarashee Ame showers. The exclusive Imperial Club Lounge serves a light breakfast each morning, and a wine and beer reception each evening. Guests enjoy our indoor fifteen-meter heated pool and whirlpool bathed in natural light from atrium windows. Hotel Nikko also features a 10,000 square foot health club that's open 24 hours, offering the latest in cardiovascular and weight equipment as well as men's and women's steam rooms and dry saunas. Massages, including traditional Shiatsu massages, are available by appointment. Our exquisite ballroom is a stunning venue for weddings, other social events and business meetings. The hotel also offers thirteen other function room and boardrooms, all with windows for natural light and impressive views of the city and the bay. Whether you are planning a simple conference for ten or a lavish gala for eight hundred, Hotel Nikko San Francisco will do everything to ensure your event is a stirring success. The elegant and intimate Restaurant ANZU is one of San Francisco's most acclaimed dining experiences. Here, European and Japanese culinary traditions reinvent one another creating a whole new delicious gourmet culture; and guests at ANZU's exclusive Sushi Bar are treated to an incomparable menu of fresh fish. ANZU serves breakfast, lunch and dinner, and on Sunday it presents its lavish Sunday Brunch. Our full bar with its breadth of wines and cocktails, displays an exciting imagination with its extensive menu of specialty cocktails and signature sake martinis. The lobby level Kanpai Lounge offers light cuisine, a full bar, specialty martinis, an extensive wine list and unique coffee and tea drinks. ... more   less 

Additional Information about Hotel Nikko San Francisco

Address: 222 Mason Street, San Francisco, CA 94102-2115
Location: United States > California > San Francisco > Union Square
Price Range: $244 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Nikko San Francisco 4*
Number of rooms: 532
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Also Known As:
Nikko San Francisco
San Francisco Nikko
Nikko Hotel San Francisco
Hotel Style:
#9 Spa Hotel in San Francisco
#12 Business Hotel in San Francisco
#24 Luxury Hotel in San Francisco
#28 Green Hotel in San Francisco
#40 Romantic Hotel in San Francisco
#42 Family Hotel in San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Nikko San Francisco staff and other travelers.
42 questions
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Questions? Get answers from Hotel Nikko San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stayed there twice and both times had a very comfortable and nice room, , paid wifi unless you stay at club level”
992beritb, 1 week ago | Read review
“Pick a different hotel”
jensV2307LN, 1 week ago | Read review
“"Petite" rooms are fine for one person, but not two....it's that small.”
soozi2013, 3 weeks ago | Read review
“Club level rooms offer fantastic views plus complimentary bfast and happy hours”
stephshm, 3 weeks ago | Read review
“I stayed on the 19th floor - which was quiet.”
CJFoxHK, Apr 17, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$218* /night
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Prices are for 1 room, 2 adults
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