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Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 06/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Francisco
Updated 06/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#63 of 244 hotels in San Francisco
Location
4.2
Cleanliness
4.6
Service
4.3
Value
3.9
GreenLeaders Silver level
InterContinental San Francisco is the Bay Area's upscale landmark hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Valet parking
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish, Chinese, Dutch and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.3 miles
42Attractionswithin 0.3 miles
Contact
888 Howard Street, San Francisco, CA 94103-3011
Getting there
Powell StMuni5 min
Powell StBART5 min
Rental CarsSee rental cars from $37/day
3491Reviews62Q+A100Room tips
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We stayed at the IC SF for two nights at the end of a California trip. Maybe it was us being tired, I don't know, but we didn't like the hotel that much. The room was fine-ish. Very business hotel-esque, which would make sense given the convention center next door. Some IT cybersecurity conference was finishing up as we got there so it was a madhouse. The shower was abysmal. The bathroom overall was an ok size. The bed was WAY too high up - like 3.5 ft off the ground. If I had a bad back or was smaller it would be inconvenient. The windows were FILTHY. The hotel location is pretty ok - the immediate area got a little sketchy at night, I wouldn't wander around too much after dark. Short walk to union square area and subway and cable cars. Plentiful ubers/cabs, short drive to SFO. We didn't eat food here. The staff was hit or miss - the folks at check-in were nice (took a while to be seen, given the crowds), but other interactions were brusque and curt. Felt like they just wanted to get through the day and didn't care too much about the service itself. All in all, I would stay here again only if I was on business travel. Wife didn't like it at all.…
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Date of stay: June 2022
Location
Cleanliness
Service
1 Helpful vote
Helpful
Hotel's Favorite
After living in San Francisco for 25 years, it is always a treat to return to visit family and friends. We made our reservations at the InterContinental San Francisco and it did not disappoint. The customer service was 5 star and the staff are exceptional, from the front desk with Bill and David to the bell staff we were treated as if we were the only guest in the hotel. We had drinks at the Bar 888 and the staff could not have been more engaging and nice, not to mention the drinks were delicious. We selected the internet and parking package which we found to be a great value. Our room was on the 19th floor with views of the Bay. Our room had an automatic shade that lowered the blinds and kept the room dark enough for us to sleep in the next morning. The room was spacious and very well appointed. The hotel and our room were very clean and they follow all the recommended Covid guidelines. While San Francisco has been in the news for crime, we felt very safe in the area and walking at night near the hotel. My only negative is they charge for local calls, the instructions for valet parking had a local number to call. They charged us about $2.00 for a local call, when we return we won't make that mistake again. We look forward to our next visit!!…
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Date of stay: January 2022
Value
Location
Service
Room Tip: 19th floor facing the Bay!!
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Helpful
Excellent luxury hotel in great location. Junior suite was fantastic. Spacious and clean hotel. Clean and lovely pool but nowhere to change into swimwear, therefore wear robes. Great views over the city. Breakfast was good and well organised. Recommended.
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
This is a big business hotel with all the expected amenities, located right next to Moscone Convention Center and a 10-minute walk to Union Square. It’s a quieter hotel than the Marriott, also by Moscone. The immediate area is not busy. During the day it’s perfectly safe but at night it’s best to take a cab. The rooms are larger than the average business hotel and well-appointed. For example, the blackout curtain goes up and down with the press of a button. The door keycard is touch, not insert. There is a large desk with a lot of room for organization. A safe is located in the closet. There is an office chair and a sitting chair. The mattress and pillows were soft and comfortable. The iron in the room was dirty so we requested a different one. The bathroom was modern and had lots of light with a large mirror and space for your things. The water temperature and pressure were excellent. Try to get a room on a high floor with a city view. The breakfast buffet is delicious with eggs, smoked salmon, pastries fruit and yogurt. It’s $38pp. Room service came quickly, hot and the food was good. The lobby bar and sit-down restaurant operate until 10pm. The gym has a variety of machines. The pool is a lap-pool for a maximum of 2 people at a time. The service level provided by the staff was excellent.…
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Date of stay: May 2022Trip type: Traveled on business
Rooms
Service
Sleep Quality
Helpful
Being a Diamond Elite Ambassador member I have stayed at this property many times a year. I was continually disappointed at their slow comeback from Covid conditions, especially when other hotels were back to full service. I recently stayed for 3 nights last weekend June 10-13th. I reserved 2 suites and emailed an asst. manager in advance and requested their terrace suite because I was bringing my small dog again and the terrace is very convenient for her (as well as beautiful). I had been upgraded to that room 3 times previously after reserving a regular suite. I also noted in my reservation that I was bringing my dog. The manager's response to my email was "we can make an exception for you this time and give you the terrace suite" (she obviously didn't even bother to look up my account to see that I had been upgraded many times to that room previously). Last time I checked in, 2 months ago, the room was ready with the extra foam pillows requested in advance, a bed and bowls for my dog, and bottled water. This time I checked in to a very hot room with no water bottles, nothing for my dog and no extra pillows. I had to make several calls to get the items and was a bit frustrated. The same manager that I had emailed called up to the room and said, bluntly, "is there anything else you want?" as if I were inconveniencing them... Furthermore, upon checking in I was never told that I would have access to the newly opened club lounge or offered any amenities. I had to ask for a bottle of water because I was parched from the drive into the city. The next day my friends that I reserved a suite for checked in. I had prepaid for their room the day before and left explicit details with their names and assured that all they would need when they checked in were there i.d.'s. What a mess that was. My friends checked in separately and each had to wait forever to get keys because the front desk person didn't have a clue about what they were talking about and didn't even ask a manager for assistance. He was quite rude to both of them and thank goodness one friend just got back in line and waited for another person to help him. Bill Sutton was at the desk by then and thankfully this time my friend spoke with him. Bill quickly and efficiently handled the uncomplicated situation. He got them the keys and told my friends that because of my status they also had club lounge access (something I was never told when I checked in). It's little details like this that are usually hit and miss, and I expect better from a property of this caliber. On a positive note, I must say how much I enjoy most of the staff. The bellmen are my absolute favorite (Everett, Snow and Dorian) and I always look forward to chatting with them. They're all so sweet to my dog and go out of their way to help. I also find the room service people quite nice as well as housekeeping. I hope that management can work on fixing the inconsistent details that I mentioned.…
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
+1
I came to the InterContinental San Francisco Hotel on Howard St for a short 3-night stay in the Bay Area. This is my second stay and second time writing a detailed review about the InterContinental San Francisco Hotel. If you scroll down this feed, you will see that review was published in November 2021. It was a not-so-great stay, to say the least, because of some hair found in my hotel and some miscommunication issues. I was willing to give the InterContinental San Francisco Hotel another try but also needed to be in San Francisco for some personal matters. Here is a detailed review of my stay: About 2.5 months before my stay, I made the reservation on the IHG APP for this hotel stay. I got the Advanced Saver Flexible Rate. A 3-night stay in the 1 King Standard Room between June 2nd to the 5th costed just a tad over $700. Now I have to say, that is one hell of a deal right there. This is the InterContinental Hotel, which is an Upscale American Hotel Brand. On top of that this is San Francisco, one of the most expensive US cities to live in as of lately. To live in such a luxurious hotel with 330sqft of good living space is a bargain. That does not stop there, I have the Diamond Elite Ambassador Membership which guaranteed me an upgrade to a better room. With COVID-19 restrictions scaling down, inflation, and the World opening up, this is still considered a reasonably-priced stay for a land-scarce city. Over Spring, I stayed in much more expensive InterContinentals that don’t match the value. I arrived at the InterContinental Hotel late in the evening of June 2nd after what felt like a painful East-Coast to West-Coast journey, from Savannah, GA to San Francisco. Upon arrival, I went straight to the front desk to grab my keys after doing an Online Check-In before my arrival. The Front Desk Agent David was there to greet me and help me process my final check-in details. I was upgraded to the Premium King Bed Corner View Room. Unfortunately, the new IHG Reward Benefits haven’t gone into effect yet, so I did not have complimentary breakfast as a Diamond Elite member. However, I got very lucky… David out of nowhere told me that I have complimentary access to the Club InterContinental Lounge. This was because the hotel was soft-opening its lounge for Ambassador members. This was a nice blessing to have at the hotel, with complimentary breakfast and snacks in the most exclusive public spaces of the hotel. Either way, David got my key and debit card scanned in no time, and was professional and friendly. Upon arrival in Room 1706, I was amazed by how great the room already is. Instead of 330sqft, I got 365sqft of space. YAY!!! Now although I was in their best suite available for self-booking (720sqft One-Bedroom Suite), it was still such a great space with everything you needed in a condensed version of that suite. Starting with the hallway, you have a photographic print frame of a building from San Francisco. On one side is the closet containing your luggage holder and storage-related items. To my right would be the King bedroom with a desk, bedside tables, TV, USBs mounted on lamps, sofa + ottoman, automated curtains, and AC climate controller. There are water bottles on standby, with chocolates on the bed for the sweet dreams. The bathroom contained a shower/tub combination, sink, toilet, and Lather Shower amenities. The area, in general, was clean, but there was a minibar holder that was dirty which of course was gross. My Club InterContinental Lounge Experience was the first time I have experienced Club InterContinental in the USA. Much of my Club Intercontinental Experiences were in China, so this to me was exciting. The lounge is on the 6th floor and it is exclusive by only keycard access. It is normally manned by a server and a desk agent. In the lounge is a bunch of leather furniture, marble tables, power outlets, and a fridge for drinks. During breakfast and happy hour, there would be a buffet containing 3 counter sections of options. I was there at the lounge for two breakfast visits and one post-happy hour visit. The breakfast choices for a buffet for me were amazing. I had creamy scrambled eggs (both pain and ham + mushroom-filled), bacon, sausages, charcuterie, smoked salmon, yogurt, fruits, and juice. For the first time, I had coffee intentionally, and boy their dark roast black coffee hits the spot for me. I brought a friend with me to take a look at the lounge, and there were desserts standing by waiting for us. It was something that was so exclusive to the point she hasn’t seen something as exclusive as this before, therefore I managed to bring her in to have a look at it. Quick shout out to Luis, Sonja, and the others in the lounge, they were great people. Now the only problem I have apart from the minibar holder was the key card system. I had problems entering the Club Lounge for the first time because the key card was not activated to access the Club InterContinental lounge, or there was a glitch in the system. Sonja who was manning the lobby front desk had to reactivate the card. Then there was an issue with the key card system again with my room. I lost my key card whilst out on June 4th, therefore I had to get a new key which was fine by me. I waited in line to get the reissued key card, and got it from some European gentleman. The newly issued key did not work, and I had to go back downstairs to line up again to reactivate the key. The line was LONGER than before, so I had to wait much LONGER to get another re-issued card. This time the Chief Concierge Manager Bill Sutton was there to facilitate my issue. Sutton is a veteran manager of this hotel. How on earth did I know that? Because there was a roughly 2010 Concierge Video about the hotel still at the time attached to the previous version of the IHG APP. Sutton was awesome in helping fix my issue and even offered me a drink for the trouble. I’m a non-alcoholic so I declined, but did request him to make sure the new key card still had access to the Club Lounge for its final out so I could bring my friend over, and he did so kindly. Such a refreshing and cool Manager. It was his Concierge introductions on YouTube that made me choose this hotel in the very first place. Helen checked me out of the hotel on the morning of June 5th. She addressed the issues that I had and apologized for them. I did make my compliments about the hotel. Then I left the hotel on the way to Shanghai. Overall, I think the InterContinental Hotel in San Francisco satisfied much of my experience at the hotel. To pay $700 for 3 nights at the hotel with 2 of them on the weekends certainly was worth the value, especially given the fact that there was access to the Club InterContinental lounge. You also have to account for that nice upgrade to the Corner View Premium Room from the entry-level room. I’m not going to judge this hotel harshly, because credit against value is what it’s due. I loved my stay but would like to see some improvements with just the key card system. Simply nobody should have to come back to the front desk three times just to get their key cards fixed. Everything should have been set forward and ready upon just a single visit to the desk for each particular reason. That is something for the owner Jose Pineda and the management team to keep in mind when I return to this hotel this September. You read this right. I’m returning! This hotel did well enough to get me back on my next planning-in-progress trip back to San Francisco. This hotel deserves my 5 stars which are rare to give to the 22 InterContinentals I have been to as a loyal member. I rank this InterContinental out of all I have been to at #11. It was nice staying here, I look forward to having a better stay this September.…
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Date of stay: June 2022Trip type: Traveled solo
Room Tip: Book a Premium Room.
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Helpful
We had an amazing experience at the Intercontinental Hotel. Every single member of staff was extremely friendly, information provided at check-in was good and you got a great welcome - even at 10pm! The information in the room was also excellent telling you all you needed to know. Apart from, the fire alarm going off on one of the nights we were staying and us all having to be evacuated due to a smoke detector going off, the stay was wonderful. The view from the 16th floor was great and we loved all the amenities available to us. The staff at check out were so friendly as well. We felt really valued as a guests at this hotel and would definitely stay here again when in San Francisco and would recommend to others.
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
Check in was super fast and bellmen were quick to help me with my (many pieces of) luggage up to my room. That’s where the good service stops. Room is 75 degrees upon entering. Room service is inedible - room temp, soggy, flavorless chicken wings, warm wine, rock hard pizza. Bellman told me a package I was confident had been delivered wasn’t there. I went down to see him in person and told him it was very urgent — he finally founds it (he got confused because my last name was listed…?) but then took three phone calls before going off to find it, in spite of how urgently I needed it. He was gone for 15 min before I had to ask the front desk to please find him - which they promptly did, and he emerged in seconds. This is not a place to stay if you are here on business and need good quick food and responsive service.…
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Date of stay: May 2022Trip type: Traveled on business
Room Tip: The front desk staff seem to care more than the bellman, so they’ll help you out in a bind.
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Helpful
Response from Jose Pineda, Owner at InterContinental San Francisco
Responded May 10, 2022
Hello stcylswny, We are sincerely sorry for the challenges you faced during your stay. We strive to get better each and every day and I assure you that your feedback has been shared with the team in efforts to improve operations and your satisfaction. We appreciate your honest feedback and hope to have another opportunity to blow you away with an amazing experience soon. I would love to speak further about your stay with us, please reach out to me at jose.pineda@ihg.com. We look forward to hearing from you soon, Jose
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This property is a lovely example of a what an Intercontinental should be. Great staff, great rooms and excellent Club Lounge! Lovely welcome at front desk. Room excellent and finished to a high quality with excellent views. Lounge experience was top quality and highly recommended. Special thank-you to Kathy who looked after us in the Lounge - she was excellent - so polite and caring making sure we had everything we needed. Highly recommend Hotel and Lounge.
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: Suite room
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Helpful
I really enjoy this hotel, I book every time I'm partying at the city. The high floors have amazing views of the City and the Bay. Generally clean, besides on my last visit the glassware was used and super dirty but the staff was able to change it without hesitation. Overall for price and quality is great
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Date of stay: February 2022
Helpful
PRICE RANGE
$226 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san francisco hotel san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
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Claim Your Listing Frequently Asked Questions about InterContinental San Francisco
Which popular attractions are close to InterContinental San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Barbary Coast Dispensary (0.2 miles), and Yerba Buena Gardens (0.2 miles).
What are some of the property amenities at InterContinental San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental San Francisco?
Conveniently located restaurants include Montesacro Pinseria, Blue Bottle Cafe, and 54 Mint.
Are there opportunities to exercise at InterContinental San Francisco?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is InterContinental San Francisco located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at InterContinental San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to InterContinental San Francisco?
Many travelers enjoy visiting Alcatraz Island (3.3 miles), Golden Gate Bridge (4.8 miles), and City Lights Booksellers (1.1 miles).