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Room & Suite (957)
Dining (77)
Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 08/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Francisco
More questions?
Updated 08/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 250 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Silver level
InterContinental San Francisco is the Bay Area's upscale landmark hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Location
Full view
100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.3 miles
40Attractionswithin 0.3 miles
Contact
888 Howard Street, San Francisco, CA 94103-3011
Getting there
Powell StMuni5 min
Powell StBART5 min
Rental CarsSee rental cars from $33/day
3455Reviews60Q+A100Room tips
Reviews
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Popular mentions
+1
Before our arrival, I sent a note to the hotel to ask some questions. Here is the response I received from Mr. Pineda about the club lounge: "My apologies for the delay in your initial inquiry. The Club InterContinental is currently closed and will not be available until end of this year/beginning of next year". That was my primary concern since I originally booked a Club InterContinental room but changed to another room once I received an IHG promotion. I would not have been happy if I had paid extra for a room with lounge access to find that there was no open lounge to access!! The system should not allow such a booking, if not available?? We arrived about 3 pm after a short (.4 mile) walk on mostly flat 5th Street from Market St. (Powell Station) after our arrival there via BART from the airport. We were warmly welcomed by Kelly and checked in very quickly and professionally. She said that I had received welcome points, and I saw them in my IHG account when I looked a few minutes later once in my room. Due to my status, we were upgraded to corner view room #2519. I was given a sheet welcoming me and telling me about the limitations, restrictions, etc. for the current safety and health of all guests. Most didn't apply to me since I didn't have a car, don't use the minibar unless I want to chill something, and wasn't planning to eat at the hotel. The bold warning about proof of vaccination was never enforced on us; it was mostly based on the honor system even in the bar area. As an IHG Ambassador, I receive a food and beverage credit per stay so we stopped by the bar when we returned from dinner at Mathilde's French restaurant about 2 blocks away on 5th street to have cocktails and wine. Kelly had given me coupons for 2 free drinks at check-in so we planned to have our free drinks and then another round to use the credit. I have to say that their liquor choices, even the house ones, are top notch. We took most of our 2nd round (me gin & tonic, other half white wine) back to the room. Our corner room on the 25th floor faced southeast. We could see part of the Bay Bridge, the highway leading up to it and the hills and valleys in the direction of the airport, which we could not see because of the land elevation. Our room was spotless and in great shape. Upon entry, one turned right to a bathroom with tub/sink combo, single sink vanity area, and toilet, of course! Going forward, there was a closet with safe, extra linens, iron and ironing board, hangers, and luggage stand. Left and then right, the main part of the room was a decent size with bed, desk, dresser area with TV on top, and a bed width stool at end of bed for luggage, shoes, etc. The bed was a little soft for me, but the pillows were great. There were ample towels and sufficient, quality bath supplies. The tub was old style but long enough for a good, relaxing soaking bath. It was a great upgraded corner room, especially since I used my Ambassador night promotion. In conclusion, I would stay here again, but the shortcomings are mostly about the area not the hotel. It is not in the best part of town, but we never felt unsafe even though there were several street people. The staff that we encountered were all professional and well trained. At check-out, I was dealing with a new employee who didn't know how to process my Ambassador stay credit, and he immediately called over a manager who processed it very quickly and trained him as well. Great customer service and top notch training. I am giving a 4 mainly because of the local area, but once inside, the hotel is a modern, welcoming, and clean in most every aspect. I highly recommend if you like this part of San Francisco.…
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Date of stay: August 2021
Value
Rooms
Service
1 Helpful vote
Helpful
Hotel's Favorite
We stayed at this lovely hotel from mid November 2020 to mid January 2021. We got a very large corner suite with a great view on a high floor. The hospitality we experienced was outstanding! It all began with the Assistant Front Office Manager, Mr. Eli Padayhag, who processed our reservation. Eli is the most professional and courteous hotel employee I have ever met in all my travels around the world. His team, led by the Front Office Manager, Mr. Jose Pineda, brought a smile to the face of my family, even when COVID was at its peak in California. Caitlin Crable at the Front Desk is an angel who gave my toddler cute little gifts each week! Kae Chaivisuth at the Reception suggested many child friendly places to visit and guided us where to get our COVID tests (that were required by the airline prior to boarding). Bill Sutton, a super efficient Gold Key Conceirge got us tickets for the ferry and any reservations we needed. Bobby Imperial, in charge of the Bell Desk, greeted us each day and got our packages delivered to our room. Snow Huynh gave us great directions and helped move our luggage very efficiently. Other employees that made our stay special were Dorian Estela and JD Norris. The Housekeeping at the hotel was very good and accommodating. I would highly recommend this hotel 😊 It has a great location and one can walk to many great spots from it. The employees have a very customer-centric service culture that makes a difference that matters.…
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Date of stay: October 2020Trip type: Traveled with family
Helpful
Great hotel, clean updated room, exceptional staff that was truly helpful at every turn. Crowded Giants Baseball evening but the hotel seemed to take it all in well. The hotel was overall clean and well done. Water bottle fill up in the workout room. Great stay, family was happy. But bogus expensive charge for Parking Valet that we never used since it was full upon arrival. We already found other parking in a nearby lot for super cheap using SpotHero app. Don't park in street overnight as broken window glass is everywhere. We never used Valet Parking, yet we were charged for it! We called and they claimed it was an honest "error" and removed the charge, but it was never credited! A month later still trying to get refunded. Next stop the credit card company will have to deal with this hotel scam.…
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Date of stay: August 2021
Helpful
Everything about the property was great and clean. Staff service was friendly and professional. Exactly what you would expect when you book. Location was okay, but can be a little sketchy at night. I had been through SF before but never stayed in the city, so I relied on the travel sites. Presumably you will be walking everywhere and it is close to all the main street cars and cable cars (about a two block walk). The one hitch is at night the area may not be family-friendly or for those with an overactive spidey sense. Nothing bad happened, it just may be a little scary for some.
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Review collected in partnership with this hotel
Date of stay: August 2021
1 Helpful vote
Helpful
I'm usually team Hilton/Conrad so this was my very first stay at an intercontinental property. I drove 7 hours from Los Angeles to this hotel to be greeted by parking staff that told me that their parking lot was full and that I would have to park at a different lot in the back. When asked if I could first unload my luggage before having to make the full trek back to the hotel with all luggage in tow they said okay. A separate staff member came outside of the hotel just to alert me to not mess up their tiles close to the parking driveway. The building itself looks nice and the service is okay. They accept your credit card and give you your room key and no other information. I'm use to the Hilton properties telling me how to reach my room and other information on hotel amenities. I asked if I could have water since I usually receive water at other Hilton properties but that's a separate $8 charge so I decided to forgo. No matter how rich I am I can't see myself spending $16 for two water bottles. The front desk staff told me I could get water from the dispenser in the lobby as an alternative. I walk around in the lobby for 5 minutes then proceed to ask a different staff member where the water dispenser is and they said it was removed due to being broken. I wish the staff members were all synced up on the state of their building. It was 1:30am and nobody told me where the elevators were so I could reach my room but I managed to find it myself. The room itself was dusty in many areas. The headboards had dust and some of the glasses themselves felt dusty. It doesn't feel premium. It feels faux premium. I also hated how small the double beds were. I'd wish they used Queen size beds instead of doubles. They had enough square footage anyway. The bay view is so-so. A family member recently started law school in the city so I will frequently come to SF but I will not stay at this property again.…
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Date of stay: August 2021
Rooms
Location
Service
1 Helpful vote
Helpful
PRICE RANGE
$189 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san francisco hotel san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
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Claim Your Listing Frequently Asked Questions about InterContinental San Francisco
Which popular attractions are close to InterContinental San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Barbary Coast Dispensary (0.2 miles), and Yerba Buena Gardens (0.2 miles).
What are some of the property amenities at InterContinental San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental San Francisco?
Conveniently located restaurants include Montesacro Pinseria, Blue Bottle Cafe, and 54 Mint.
Are there opportunities to exercise at InterContinental San Francisco?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is InterContinental San Francisco located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at InterContinental San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.