InterContinental San Francisco
3,445 reviews
#59 of 247 Hotels in San Francisco
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888 Howard Street, San Francisco, CA 94103-3011
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (753)
Dining (70)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Francisco
More questions?
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#60 of 247 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
InterContinental San Francisco is the Bay Area's upscale landmark hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Location
Full view
100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.3 miles
39Attractionswithin 0.3 miles
Contact
888 Howard Street, San Francisco, CA 94103-3011
Getting there
Powell StMuni5 min
Powell StBART6 min
Rental CarsSee rental cars from $26/day
3,445Reviews58Q+A100Room tips
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Popular mentions
The pandemic has created barriers to excellent customer service and the Intercontinental mostly succeeds in moving past them. During my four night stay for business, most of the staff was helpful, professional and friendly which I appreciate under these trying circumstances. Two very unfortunate developments stand out and raise questions for potential guests who may find other hotels more appealing: 1. The presence of likely homeless guests in the hotel. A presumably homeless person and dog was found in the elevator disoriented and somewhat menacing. 2. Inefficient and inappropriate support from a customer support team member, Caitlan. My request for FedEx packaging and paperwork, routinely provided by better quality hotels, was met with delays and incorrect information. In the end, i had to manage the process, devoting an hour to it, time better spend on business at hand. At no point did Caitlan apologize. Indeed,, some of her responses were marked by hostility. During the pandemic, more measured and thoughtful responses by hotel team members, combined with a recognition that guests have honorable intentions, seem particularly important. This is an area of potential improvement for the hotel.…
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Date of stay: November 2020Trip type: Traveled on business
Service
Sleep Quality
Helpful
The hotel is situated in a dream location, next to Moscone Center, at one block of Bloomingdales, and very close to everything. The hotel is clean (very!) and crew is efficient, friendly, and fast. But... It's not a family hotel. The restaurant is close at this moment, the bar is open with taking out food. No place to sit at breakfast!! Starbuck is around the corner but in the same situation. That ruin our weekend. In fact, I would not use this hotel if I know in advance no restaurant is open. The second negative point is around the hotel are a lot of homeless people. If you are on the lower floors, be prepared to hear screams all night, and walk on the night is kind of no, especially, with your family. Another unexpected surprise was hotel charge you $100/night for "security reasons". So, if you want to go on a romantic night, I would suggest Hyatt Regency at embarcadero; if you want a weekend in the city, maybe another hotel closer to Union Square could be a better option. The only option I can use this hotel is if you are for business at or close to Moscone Center. For the price for the night, I was expecting at least a decent place to seat and have breakfast.…
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Date of stay: November 2020
Value
Service
Room Tip: Get a room as high as you can afford. Homeless people at night will make your night a nightmare
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Helpful
We stayed in a room on the 15th floor from the 10th until the 15th. During our stay we found the hotel to be clean, comfortable and most of all the staff was exceptionally friendly/helpful. This "bucket list" trip for my husband who has terminal cancer could not have gone better. I feel that without the high level of service and comfort afforded by the Intercontinental - the trip would not have been the success that it was. Thank you!
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
I think the title says enough. This was truly a horrific experience, especially during Covid. I upgraded to a king "suite" and it was truly the most awful hotel experience I've ever had. 1) dried blood on duvet 2) towels were not fully clean 3) spiders in bathroom 4) carpet filthy 5) light bulbs actually burned out in bathroom 6) construction that was literally all night long which was so loud I could not sleep. Really defeated the purpose of trying to have a quiet, nice place to land during a cross-country move. It was a one-night stay and the next morning I told the staff about my awful experience--I was dismissed. Literally had the woman look past me and say "can I help who is next?" Then--despite multiple attempts to speak with IHG and a manager, nobody can seem to bother to get back to me.…
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Date of stay: September 2020Trip type: Traveled on business
Rooms
Location
Service
Room Tip: I do not recommend this hotel
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Helpful
Response from IHG Service, Other at InterContinental San Francisco
Responded 4 weeks ago
Hi TravelsSFtoMA, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the duvet, towels, and bathroom just to name a few. I understand your dismay, and I am sorry. This is not the InterContinental life that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I would also like to follow up on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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+1
My best friend and I spent one night here pre-covid and had an excellent time. I chose it as it is more modern that the other IC over by Nob Hill and they have an excellent lounge here (I'm a Spire Ambassador). The room was superb with an amazing view, huge bathroom, comfortable beds and great staff. I felt very happy here and would definitely stay on my next visit to the Bay Area. Kudos to the team at the Executive Lounge as well. Keep up the excellent work.
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Date of stay: November 2019
Value
Rooms
Service
1 Helpful vote
Helpful
PRICE RANGE
$189 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san francisco hotel san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
550
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Claim Your Listing Frequently Asked Questions about InterContinental San Francisco
Which popular attractions are close to InterContinental San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Barbary Coast Dispensary (0.2 miles), and Yerba Buena Gardens (0.2 miles).
What are some of the property amenities at InterContinental San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental San Francisco?
Conveniently located restaurants include Montesacro Pinseria, Blue Bottle Cafe, and 54 Mint.
Are there opportunities to exercise at InterContinental San Francisco?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is InterContinental San Francisco located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at InterContinental San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.