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InterContinental San Francisco

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888 Howard Street, San Francisco, CA 94103-3011
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1174)
Room & Suite (743)
Dining (66)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental San Francisco
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 246 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
InterContinental San Francisco is the Bay Area's upscale landmark hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Fax / photocopying
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
3,441Reviews57Q+A100Room tips
Traveler rating
  • 1,705
  • 1,159
  • 357
  • 123
  • 97
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Popular mentions
Andrew wrote a review Sep 23
1 contribution
I just checked in here, but I felt like I had to compliment JR for their fantastic FOH service. I checked in with three different bookings for 4 days, one with a certificate, one in cash, and one through AMEX. JR was fantastic in dealing with a challenging booking. They clearly outlined all of the COVID-19 closures, systematically checked me in to all three bookings while clearly explaining which each charge was. They asked about late-check out for Platinum Status at check-in which took me by surprise. JR was really fantastic. Housekeeping was prompt in bringing a toothbrush, room is comfortable and well appointed, but nothing you wouldn't expect to see at a comparable hotel. Social distancing felt like it was taken seriously. As someone visiting my SO from out of town to have a stay-in-room staycation in this pandemic, everything felt comfortable. The location was incredibly convenient (wish I stayed here at the AGU conference at Moscone last year!) Definitely will become my go-to stay in SF.
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Date of stay: September 2020
Location
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Ted C wrote a review Sep 16
San Carlos, California10 contributions1 helpful vote
+1
We stayed here for what was supposed to be a little cooler weather city escape during the recent wildfires. Intercontinentals are usually very nice hotels, but this one was far below the usual standard. The IHG pledge of cleanliness was no where to be found in our “upgraded” club room. As a platinum ambassador, I don’t really see how this was an upgrade since the club is closed. But leaving that aside, the towels were stained, the sheets while not visibly stained were palpably crunchy in places, and several of the hand sanitizer dispensers were empty. It was just gross to be honest. We left a night early (mostly because we could not face putting ourselves back in the crunchy sheets) and the manager on duty did discuss the situation and apologized and gave us a discount. Still, they should just close this hotel if this is the best standard they can do right now. It was not acceptable for a Holdiay Inn Express, let alone an Intercontinental The Grand Hyatt was closed this month, but I think that is a far better option in general if you need to stay near Union Square IMHO. Taj Campton was also closed. I think it’s just not a good time to be staying in SF right now. Let’s hope 2021 is better
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Date of stay: September 2020Trip type: Traveled as a couple
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Chris wrote a review Sep 12
Santa Cruz, California1 contribution1 helpful vote
The lack of customer service is appalling. And that is putting it nicely. The on duty manager, Calli, was far from helpful. It required 7 requests for escalation before Calli provided the incorrect phone number to IGH Guest Relations. Calli incorrectly provided the IGH reservation number, 888-211-9874, rather than the correct number for IGH Guest Relations, 800-621-0555. Is this the level the customer service at the San Francisco Intercontinental Hotel has fallen to? I have an upcoming reservation and am considering staying at a Motel 6 rather than the San francisco Intercontinental. At least at Motel 6, I know what the level of expected customer service is before I arrive. I would recommend avoiding the San Francisco Intercontinental Hotel at all costs. San Francisco has plenty of nicer hotels, with much higher levels of customer service that is far beyond anything the staff at the San Francisco Intercontinental Hotel can provide. If I could give a 0 rating, I would.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Go elsewhere
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1 Helpful vote
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AGermanOnTheRoad wrote a review Aug 2020
Oakland, California1 contribution1 helpful vote
I live in the East Bay. Considering my boyfriend and I had not done any travel this year, we spontaneously decided to spend the weekend in the city after seeing the great rates that had been offered for that period. We booked a standard room but the friendly girl at the desk convinced us to pay a little more for one of their spacious corner rooms on a higher floor. So glad we did because the view from the floor to ceiling windows was simply stunning! Many of the usual perks of a hotel stay were not available, nor was SF in it's usual visitor frenzy, but I'm sure that's why the rate was so low and we kind of expected that going in. So glad that businesses are taking as many precautions as possible to keep everyone safe and just how difficult is it really to wear a mask in public?!? We made good use of the fabulous room, walked about 20 min to the Ferry building and had drinks and food at one of the outdoor restaurants there. All in all a great day! When we returned to the hotel we found out that they just had opened an outdoor bar on their terrace, I think it was on the 5th or 6th floor. Naturally we went for an early night cap. When it got a little chilly the staff offered cozy little blankets, but that was nothing compared to the HEATED lounge furniture we sat on. Say what?!? It made for one warm butt and a romantic ending to our day out and about.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip: Go for the corner rooms high up - super spacious and THE VIEWS!
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Laurie wrote a review Aug 2020
San Francisco, California1 contribution
Made a last minute booking to stay with friends while they visited SF for the weekend. Made the decision to book after comparing the price and photos for SF hotels/motels. With extra $30 more I rather stay at a brand I trust that has clean rooms compared to other motels/ hotels that seems less clean base off the photos posted from past reviewers. Especially during this COVID period. There was a line at check in but the agent was friendly when assisting. Offer to provide list of open takeout places nearby and also provided info on what to do if I order delivery to hotel. They had a weekend bar setup in the outdoor Terrance but didn’t get a chance to visit. Unfortunately due to COVID, all shared facilities were closed (gym, LUCE restaurant, and pool). Markings for social distance was placed throughout lobby. Elevators wait time were fast considering every guest want there own elevator ride. Room was clean, request for additional amenities delivery was quick. The room was really quiet, apparently throughout the night there was thunder but I didn’t hear anything. Checkout was quick as well. Overall experience was really good and recommend to stay again in the future.
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Date of stay: August 2020Trip type: Traveled with friends
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PRICE RANGE
$189 - $615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san francisco hotel san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
550
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Frequently Asked Questions about InterContinental San Francisco
Which popular attractions are close to InterContinental San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Barbary Coast Dispensary (0.2 miles), and Yerba Buena Gardens (0.2 miles).
What are some of the property amenities at InterContinental San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental San Francisco?
Conveniently located restaurants include Montesacro Pinseria, Blue Bottle Cafe, and 54 Mint.
Are there opportunities to exercise at InterContinental San Francisco?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is InterContinental San Francisco located near the city center?
Yes, it is 0.7 miles away from the center of San Francisco.
Are any cleaning services offered at InterContinental San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.