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Room & Suite (729)
Dining (62)
About
#67 of 248 hotels in San Francisco
Location
4.2
Cleanliness
4.6
Service
4.3
Value
3.9
GreenLeaders Silver level
InterContinental San Francisco is the Bay Area's upscale landmark hotel destination. The 32-story glass tower sparkles high above the city, standing sentry over the South of Market (SoMa) area. The smoke-free hotel is convenient to everything, including the Moscone Convention Center, Union Square, Chinatown and the Powell Street Cable Car Turnaround.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Paid wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
Spanish, Chinese, Dutch, Filipino
Location
100Great for walkers
Grade: 100 out of 100
162Restaurantswithin 0.3 miles
42Attractionswithin 0.3 miles
Contact
888 Howard Street, San Francisco, CA 94103-3011
Getting there
Powell StMuni5 min
Powell StBART5 min
Rental CarsSee rental cars from $37/day
3523Reviews62Q+A100Room tips
Reviews
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We arrived after a flight from Reno with a crummy Red cab driver USD 70 from the airport- The check in was slow Danny did not appear to know what he was doing however in the end we got the two rooms required and while comfortable and in a good position the City in my opinion is no longer safe for tourists -homeless people on every corner some drunk and some openly injecting in full public view - not a nice place to be - very disappointing- the Breakfast was good the rooms spacious but I would not be running back to San Francisco
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
Excellent, well located hotel, warm and welcoming staff, terrific views (snag a corner room if you can looking east toward the Salesforce Tower), delicious breakfast. For my tastes, great value for the price, too. I've stayed here multiple times in the past few years, and I'm always impressed.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
The hotel is so food as ihg good hotels all the world The location is good near all restaurants and coffee shops And I recommend that the hotel and the room are good and clean with a nice view The food and coffee are amazing Not far from the airport, thanks
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We stayed one night as we were in the city to see a performance at the Blue Shield Theater right down the street. The hotel is clean. The check in was very easy and we received our keys immediately. We stayed on the 25th floor and had great views of Oracle Park and the central freeway. The lights at night are spectacular. The room had two beds. The beds were comfortable. The bathroom was standard with a nice size shower. In all, a great stay. Watch out for the parking fees, though! I believe we paid $70 for one night!
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Date of stay: December 2022
Value
Location
Service
Room Tip: Ask for a room up high with a view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AndreaF_11 wrote a review Dec 2022
La Plata, Buenos Aires, Argentina161 contributions141 helpful votes
First things, first: location is quite convenient. We took BART from Airport . We arrived at PowellStation and from there we walked to SF INtercontinental. It could take you between 10 to 15 minutes. Location is great because you are near everything but not in the middle of it. The hotel is a realm of calm in a city that sometimes could be frantic. From the hotel we manage to walk almost everywhere. Concierge service is great: not only helpful but always with a smile or something to advice when asking. One of the most helpfull staff I have met recently. Check-in was smooth and we were offered a Wecome Drink to have whenever we wished. Room was spacious and spotless.Comfortable bed and many drawers and cupboard place to store clothes, which I love. View from our high floor room was beautiful. Fitness center has lot of machines so one can manage no matter how many people is there, no matter what time of the day. Swimming pool is rather narrow but you can swim, antway. Breakfast staff is very kind. Only complain: omelette is not included in the price; I think it could be because it is not cheap. Anyway there are plenty of choices and food is tasty. I enjoyed being there.…
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip: Higher floors have an awesome view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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My husband and I love the Intercontinental! We live just outside of SF, but occasionally stay a night to feel like we really went someplace. We reserve a high-story room, which are immaculate, arrange the chairs to enjoy the sunset and view over the SF Bay, and watch the sun go down, the lights come up, some champagne and room service. We also enjoy the restaurant on the 1st level where the food is very inventive, delicious and fun. A stay here is all the break we need! There are great restaurants nearby, too, and lots to do like movies at the Metreon, where there is a Dolby-branded theater. The location is good for getting around the City well and there is parking.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This is a great hotel. Everything is good - and the views are nice - but beware - not view of the Golden gate. The location is also excellent, although a few blocks away you have Tenderloin. Close to powell station from where you can get the cable car, the F to Fisherman's wharf and Castro (opposite direction) or the metro lines to airport or the Chase.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raymond Vermolen, General Manager at InterContinental San Francisco
Responded Nov 8, 2022
We are so glad to hear you had a great experience with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just got home from five days in SF. This hotel was amazing. We got a corner junior suite and the views were amazing. They only had two full beds but could have fit queen and that would have been nice, but it’s just three of us so we fit fine. Two sides of the room were all windows and the bathroom had an entire wall of windows as well. The room was clean and customer service was great. The water pressure was lower than we would like but it wasn’t a big deal. The location was right on the edge of Union Square and is convenient to everything. Just one block from the Cable Car and many bus lines as well. It’s a decent walk to the piers but not too bad. We did Uber a couple of times and found they were plentiful. There were reviews about the homeless being a concern and we didn’t have an issue. We only saw a few without homes by the hotel. More on Mission and Market Streets a couple blocks away. No one was a bother. It’s the city and post Covid so homelessness is a real concern and can’t be hidden for someone’s vacation. We did not feel unsafe at any time.…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raymond Vermolen, General Manager at InterContinental San Francisco
Responded Nov 4, 2022
Many thanks for taking the time to share your experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Have just stayed 6 nights here and from start to finish it was faultless. We had booked a club room and had a room on the (top) 33rd floor. Wonderful views and a very spacious room. Big 65 inch TV, coffee machine and comfortable bed. Bathroom was also spacious with walk in shower and separate bath tub. The highlight of the hotel for us was the club lounge - Cathy, Luis and Enrique are such an asset to the hotel. Always very welcoming and greeted us by name and remembered what we had done the previous day. The breakfast both hot and cold was plentiful. There is afternoon tea served from 3pm (we only managed to make this once) but sandwiches and cakes were good. Evening "happy hour" with beer, spirits and champagne was well done along with the food (always at least one hot offering). Desserts were served from 7pm -10pm. The lounge is also open all day to pop in for a drink. We didn't dine at any of the onsite restuarants but had room service once which was good and arrived quickly. Hotel is about 20 minute taxi ride to airport (flat rate $50 or half that with Uber or Lyft). Location is 2 blocks from Powell BART / Muni station / Market Street cable car turnaround. We used Muni to get to the Chase Center whih took about 20 minutes door to door. Great hotel.…
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Date of stay: October 2022
Rooms
Cleanliness
Service
Room Tip: High floor premium rooms are worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raymond Vermolen, General Manager at InterContinental San Francisco
Responded Nov 4, 2022
Thank you so much for sharing this review, we hope to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel many times over the years. I have always used credit card or promotion free nights and I have always been an IHG Platinum member. I have always been happy with my stays. This, unfortunately, was my first stay that I felt disappointed. In the past, I could e-mail the Concierge to request a good room, early check-in, etc. I have always been treated well - early check-ins, upgrades, etc. It almost seemed the more times you stay with them, the more they learn your preferences and the better they treat you. It makes you want to go back. This time, my e-mail was neither returned for non-delivery nor answered. When I got to the hotel, I was assigned a high level room with 2 beds. When I requested a King bed, she said I already got an upgrade to the higher level and, given my reservation, I would not have a choice on my bed type. When I got to my room, there was a rattling air vent outside my room. They could not fix it. So, they decided to move me to a room with a King bed (so the earlier denial was not because of availability). The same clerk came up and gave me the new keys. When I got to my 2nd room, which was on a different level, the key did not work (flashing yellow light). So, I went downstairs. After I described the problems, the clerk (a different one) first tried to upsell me to an upgraded room. To me, that is something you absolutely do not do when the guest already had 2 problems. He ended up putting me in a decent room. The interesting thing I observed in the room was that there are 2 access panels in the ceiling. Not sure why (maybe because it is on the top floor?) and it is not just the kind of thing you expect at an InterContinental. The usual robe and slippers, not that I use them, were not in the room. The fixtures in the bathroom showed age (shower was new but the toilet, floor and tub seemed old). I know the hotel had been renovated in the last few years (the new shades and headboard, etc.) but somehow the bathroom felt dated. Another suggestion for future renovations is that in the age of multiple large electronic devices, the safe probably should not be those that are mounted on the wall. They don't hold that much and there is always the risk of the devices falling on the floor during the open/close process. The next morning I heard bumping sound early in the morning. I thought it was an earthquake. It turned out to be, most likely, people in the next room having fun. Somehow that made me feel like a cheap motel. How can the soundproofing be that bad? The other interesting thing is the glass doors on the 33rd floor to the outside platform were dirty. I think they probably should have that cleaned periodically even though the outside platform is not accessible by the public. By the way, I have never stayed on the 33rd floor and it was not optimal as you can hear the sound the elevators make. I don't blame the clerks for sticking to the rules or trying to upsell me after 2 problems. They were probably just not authorized to treat guests beyond some guideline and had incentives to upsell. Then the visible cuts in the room and the panels on the ceiling. So, I felt the hotel has deteriorated on service and maintenance and is probably under some cost-saving / revenue-generating drive post-COVID. The views are still as beautiful. Will I stay here again? I guess if I can get a good deal with my points.…
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raymond Vermolen, General Manager at InterContinental San Francisco
Responded Nov 4, 2022
Thank you very much for the detail review and positive note about our views. We do take your comments very seriously and are always looking for ways to improve. We appreciate your comment about the safe. I hope to be able to welcome you back so that we can show you we are back in full service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$217 - $388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental san francisco hotel san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
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Frequently Asked Questions about InterContinental San Francisco
Which popular attractions are close to InterContinental San Francisco?
Nearby attractions include San Francisco Urban Adventures (0.3 miles), Barbary Coast Dispensary (0.2 miles), and Yerba Buena Gardens (0.2 miles).
What are some of the property amenities at InterContinental San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental San Francisco?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental San Francisco?
Conveniently located restaurants include Blue Bottle Cafe, Montesacro Pinseria, and Super Duper Burgers.
Are there opportunities to exercise at InterContinental San Francisco?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is InterContinental San Francisco located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at InterContinental San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does InterContinental San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.