We arrived after a flight from Reno with a crummy Red cab driver USD 70 from the airport- The check in was slow Danny did not appear to know what he was doing however in the end we got the two rooms required and while comfortable and in a good position the City in my opinion is no longer safe for tourists -homeless people on every corner some drunk and some openly injecting in full public view - not a nice place to be - very disappointing- the Breakfast was good the rooms spacious but I would not be running back to San Francisco
Excellent, well located hotel, warm and welcoming staff, terrific views (snag a corner room if you can looking east toward the Salesforce Tower), delicious breakfast. For my tastes, great value for the price, too. I've stayed here multiple times in the past few years, and I'm always impressed.
The hotel is so food as ihg good hotels all the world The location is good near all restaurants and coffee shops And I recommend that the hotel and the room are good and clean with a nice view The food and coffee are amazing Not far from the airport, thanks
We stayed one night as we were in the city to see a performance at the Blue Shield Theater right down the street. The hotel is clean. The check in was very easy and we received our keys immediately. We stayed on the 25th floor and had great views of Oracle Park and the central freeway. The lights at night are spectacular. The room had two beds. The beds were comfortable. The bathroom was standard with a nice size shower. In all, a great stay. Watch out for the parking fees, though! I believe we paid $70 for one night!
First things, first: location is quite convenient. We took BART from Airport . We arrived at PowellStation and from there we walked to SF INtercontinental. It could take you between 10 to 15 minutes. Location is great because you are near everything but not in the middle of it. The hotel is a realm of calm in a city that sometimes could be frantic. From the hotel we manage to walk almost everywhere. Concierge service is great: not only helpful but always with a smile or something to advice when asking. One of the most helpfull staff I have met recently. Check-in was smooth and we were offered a Wecome Drink to have whenever we wished. Room was spacious and spotless.Comfortable bed and many drawers and cupboard place to store clothes, which I love. View from our high floor room was beautiful. Fitness center has lot of machines so one can manage no matter how many people is there, no matter what time of the day. Swimming pool is rather narrow but you can swim, antway. Breakfast staff is very kind. Only complain: omelette is not included in the price; I think it could be because it is not cheap. Anyway there are plenty of choices and food is tasty. I enjoyed being there.…
My husband and I love the Intercontinental! We live just outside of SF, but occasionally stay a night to feel like we really went someplace. We reserve a high-story room, which are immaculate, arrange the chairs to enjoy the sunset and view over the SF Bay, and watch the sun go down, the lights come up, some champagne and room service. We also enjoy the restaurant on the 1st level where the food is very inventive, delicious and fun. A stay here is all the break we need! There are great restaurants nearby, too, and lots to do like movies at the Metreon, where there is a Dolby-branded theater. The location is good for getting around the City well and there is parking.
This is a great hotel. Everything is good - and the views are nice - but beware - not view of the Golden gate. The location is also excellent, although a few blocks away you have Tenderloin. Close to powell station from where you can get the cable car, the F to Fisherman's wharf and Castro (opposite direction) or the metro lines to airport or the Chase.
We just got home from five days in SF. This hotel was amazing. We got a corner junior suite and the views were amazing. They only had two full beds but could have fit queen and that would have been nice, but it’s just three of us so we fit fine. Two sides of the room were all windows and the bathroom had an entire wall of windows as well. The room was clean and customer service was great. The water pressure was lower than we would like but it wasn’t a big deal. The location was right on the edge of Union Square and is convenient to everything. Just one block from the Cable Car and many bus lines as well. It’s a decent walk to the piers but not too bad. We did Uber a couple of times and found they were plentiful. There were reviews about the homeless being a concern and we didn’t have an issue. We only saw a few without homes by the hotel. More on Mission and Market Streets a couple blocks away. No one was a bother. It’s the city and post Covid so homelessness is a real concern and can’t be hidden for someone’s vacation. We did not feel unsafe at any time.…
Have just stayed 6 nights here and from start to finish it was faultless. We had booked a club room and had a room on the (top) 33rd floor. Wonderful views and a very spacious room. Big 65 inch TV, coffee machine and comfortable bed. Bathroom was also spacious with walk in shower and separate bath tub. The highlight of the hotel for us was the club lounge - Cathy, Luis and Enrique are such an asset to the hotel. Always very welcoming and greeted us by name and remembered what we had done the previous day. The breakfast both hot and cold was plentiful. There is afternoon tea served from 3pm (we only managed to make this once) but sandwiches and cakes were good. Evening "happy hour" with beer, spirits and champagne was well done along with the food (always at least one hot offering). Desserts were served from 7pm -10pm. The lounge is also open all day to pop in for a drink. We didn't dine at any of the onsite restuarants but had room service once which was good and arrived quickly. Hotel is about 20 minute taxi ride to airport (flat rate $50 or half that with Uber or Lyft). Location is 2 blocks from Powell BART / Muni station / Market Street cable car turnaround. We used Muni to get to the Chase Center whih took about 20 minutes door to door. Great hotel.…
I have stayed at this hotel many times over the years. I have always used credit card or promotion free nights and I have always been an IHG Platinum member. I have always been happy with my stays. This, unfortunately, was my first stay that I felt disappointed. In the past, I could e-mail the Concierge to request a good room, early check-in, etc. I have always been treated well - early check-ins, upgrades, etc. It almost seemed the more times you stay with them, the more they learn your preferences and the better they treat you. It makes you want to go back. This time, my e-mail was neither returned for non-delivery nor answered. When I got to the hotel, I was assigned a high level room with 2 beds. When I requested a King bed, she said I already got an upgrade to the higher level and, given my reservation, I would not have a choice on my bed type. When I got to my room, there was a rattling air vent outside my room. They could not fix it. So, they decided to move me to a room with a King bed (so the earlier denial was not because of availability). The same clerk came up and gave me the new keys. When I got to my 2nd room, which was on a different level, the key did not work (flashing yellow light). So, I went downstairs. After I described the problems, the clerk (a different one) first tried to upsell me to an upgraded room. To me, that is something you absolutely do not do when the guest already had 2 problems. He ended up putting me in a decent room. The interesting thing I observed in the room was that there are 2 access panels in the ceiling. Not sure why (maybe because it is on the top floor?) and it is not just the kind of thing you expect at an InterContinental. The usual robe and slippers, not that I use them, were not in the room. The fixtures in the bathroom showed age (shower was new but the toilet, floor and tub seemed old). I know the hotel had been renovated in the last few years (the new shades and headboard, etc.) but somehow the bathroom felt dated. Another suggestion for future renovations is that in the age of multiple large electronic devices, the safe probably should not be those that are mounted on the wall. They don't hold that much and there is always the risk of the devices falling on the floor during the open/close process. The next morning I heard bumping sound early in the morning. I thought it was an earthquake. It turned out to be, most likely, people in the next room having fun. Somehow that made me feel like a cheap motel. How can the soundproofing be that bad? The other interesting thing is the glass doors on the 33rd floor to the outside platform were dirty. I think they probably should have that cleaned periodically even though the outside platform is not accessible by the public. By the way, I have never stayed on the 33rd floor and it was not optimal as you can hear the sound the elevators make. I don't blame the clerks for sticking to the rules or trying to upsell me after 2 problems. They were probably just not authorized to treat guests beyond some guideline and had incentives to upsell. Then the visible cuts in the room and the panels on the ceiling. So, I felt the hotel has deteriorated on service and maintenance and is probably under some cost-saving / revenue-generating drive post-COVID. The views are still as beautiful. Will I stay here again? I guess if I can get a good deal with my points.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing