I checked in for 1 night with a friend for her birthday. We noticed little things like the curtains have holes and the lamp shades were dirty but what really got me was this mysterious stain (mold?) on the pillow. We noticed it the next morning and we were disgusted. I called down to front desk and all they did was offer to replace the pillow case. There was no point as we were checking out ready. I felt like they could have handled that better. There was not even a follow up call or an apology at the very least. It made me question the cleanliness of the hotel.
I liked this hotel until I tried to check in last night and Mike or Michael the overnight front desk "manager" showed me that The Park Central Hotel in San Francisco is NOT A GOOD CHOICE if you want good customer service, value for your money or a place where the customers and guests are anything of importance to the staff. I made my reservation on booking.com for 3 nights. I Uber down to hotel, he says he cant find my reservation so i sit down call booking.com get an agent on phone who calls the front desk and they tell me that they find it so i get up walk to the front desk and he says he then magically finds, give my credit card which says declined. Sit down call my bank totally irritated as i used my card all night with no problems and there is plenty of cash in my account. Finally get bank on phone and they say no hold on card, no problems with card and NO DECLINES OR CHARGE ATTEMPTS SHOWING FROM PARK CENTRAL HOTEL! I keep bank on the line and run the card again with MIKE and again declined. My bank says the show NO DECLINES AND NO ATTEMPTS. At this point I'm over an hour wasting my night, exhausted, confused, extremely not liking Mike's handling of this, his unprofessional tone, rude statements and condescending remarks were an indication that I was not welcome in this yelp 3 star hotel and that he was going to do nothing to understand why this mysterious card processing error was ruining my night. I asked him what amount he was charging my card and he didnt even know of hand. He typed and typed and typed until he finally answered me $414 he said and there was over $1000 in my account which showed zero attempts from Park Central Hotel. He did NOTHING to fix this weird problem and would not even walk me in or do anything that normal hotels do. I know because I worked for Marriott for ten years at different properties. Mike is the reason I will share with as many people, colleagues, websites, blogs, and the world to NEVER STAY AT THE PARK CENTRAL HOTEL SF AS THEY HAVE THE WORST FRONT DESK STAFF, DO NOT CARE ABOUT GOOD SERVICE, DO NOT WELCOME PAYING GUESTS, DISCRIMINATE, AND DO SHADY RUDE AWFUL THINGS TO GUES…
unfortunately, downtown was dead... not used to see SF so quiet. first time staying at park central. location is perfect. behind is moscone center and this gorgeous park across from it. beautiful water fountain! afternoon sun made it more beautiful! short walk to chinatown for good eats, and tenderloin (lol) hotel was quiet (thursday). clean property, clean and comfy room. the suite was nice upgrade, awesome view, but only 2 small bottle water in room... luckily, convenient 7/11 nearby or mc'd for $1 big drink. hotel offers bfast to pack, but opt for xtra points instead. found great rate for the stay, good discount during covid.
The staff at this hotel are truly phenomenal. Due to a last minute change in schedule, I booked a room around 6pm, arrived at 8pm and was greeted by Giacob. He was incredibly charming and friendly. He checked me in quickly, and was able to fulfill all requests I had for the room. He also graciously upgraded my room to a fantastic view after I unloaded the problems of my day on him! I was also given a drink coupon, and Sherman at the bar made me a fanatic cocktail. Sherman made an amazing drink, chatted with me, and checked in on me before I headed up to my room. The room itself is wonderful, bed was very comfortable, and again my view was fantastic. Thank you Giacob and Sherman soooo much for turning an insane day into a delightful evening.
My visit was a last minute stay and they were able to squeeze me in and even upgraded me to a high floor with an ocean view. The bed, pillows and high end linen made me not want to wake up! From the moment I checked in (John even called me to confirm!) Rachel, Christopher and others were more than accommodating. Thank you all for making this a fantastic stay that I for sure will remember! I will be coming back! Thank you much!!!💕