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Inn at the Opera

Traveler (150)
Room & Suite (72)
Dining (9)

About

#82 of 241 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Inn at the Opera is located in the Civic Center area of San Francisco and features a prime location with a European-style, bed and breakfast ambiance where performing arts lovers and artists converge. Located just steps away from many venues including the Louise M. Davies Symphony Hall, Bill Graham Civic Auditorium, San Francisco Opera, San Francisco War Memorial and Performing Arts Center and the SF Jazz Center, the Inn at the Opera is your gateway to all the finest cultural activities that San Francisco has to offer. Relax in elegantly appointed rooms that are tastefully decorated with antique European furnishings and includes high speed Internet access. Enjoy our daily continental breakfast, served 7:00am - 10:00am, and includes fresh fruit, bagels, muffins, croissants, cereals, juices and coffee. For your convenience, limited valet parking is available (based on availability), at a cost of $31.92 (includes tax), per 24 hour period, and is available from 7:00am - 11:00pm with in and out privileges during those hours. For an unforgettable dining experience or pre/post show drinks, located inside the hotel is Pläj Restaurant (pronounced Play). Recognized as one of San Francisco's best, Pläj is a celebration of local and seasonal ingredients, inspired by the rustic flavors and simple elegance of Scandinavian cuisine. Reservations are highly recommended.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Babysitting
Concierge
Laundry Service
Multilingual Staff
Non-smoking hotel
Room features
Microwave
Refrigerator in room
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green

Location

Full view
100Great for walkers
Grade: 100 out of 100
103Restaurantswithin 0.3 miles
43Attractionswithin 0.3 miles
811Reviews
22Q+A
100Room tips
Traveler rating
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Popular mentions
I travel a lot both private and in work. I had a working trip in San Fransisco in May and unfortunately staying at Inn at the Opera gave me a very bitter taste. I was in San Fransisco for the Annual metting of the American Psychiatry association along with 5 other colleagues from the same clinic in Stockholm. I was the only one that had a booking at Inn at the Opera. I had a booking for 6 nights between 17-23 May. I arrived at the hotel in the evening after a long flight from Sweden. The girl at the reception asked me for my credit card. I pointed out that i was traveling with work and that my Clinic is paying for my stay. The booking has been made by the travel agency that my Clinic cooperates with. She said that there was a credit card (the agency’s ) already registered with the booking but she still needed my credit card. I couldn’t understand why she couldn’t use the card that was specified with the booking and she insisted on using mine. The answer i got was that the policy of the hotel is that they need a signature of the person that has the card. I was too tired and the only thing i wanted was to crash on a bed so i gave my card to her, feeling at the same time sure that it was a mistake that would easily be solved when i ll get in contact with the agency that booked my trip ( by that time it was 04:00 am in Stockholm on a Saturday and it was closed). The girl at the reception took 2130 USD, the whole amount for the 6 nights stay from my personal credit card, which left me with almost no money. The travel agency tried to email Inn at the Opera to send them ‘’a signature on file’’. Inn at the Opera has no where registered an email adress. When i asked them for an email adress the answer i got from the hotel was that they don’t have an email and that they prefer the ‘’personal contact with the client’’. I find it very strange not to have an email in the year 2019 when you run a hotel. Even when the travel agency that booked my stay there had telephone calls with the hotel and the guest services supervisor, they refused to use the travel agency’s credit card and release the amount they blocked on mine. I demanded numerous of times to speak with the supervisor but they refused, telling me he was a very busy man. The receptionist just informed me that nothing is going to change even if i meet their supervisor. I find it very rude and totally disrespectful. No one of my other five colleagues had any problem with their bookings at other hotels in san Fransisco and we all had the same travel agency. On my booking was specified that i was travelling for business and i may be using a business credit card, even so Inn at the Opera totally neglected this. I got my money back from the travel agency after i presented the payment receipt so no problem with that but this left me with a minimum amount of money during my stay in San Fransisco which made my stay there uncomfortable. Inn at the Opera is supposed to be a three star boutique hotel, but they lack professionalism and respect for their clients. The room was quite small for the American standards, with old and heavy furnitures. The room was constantly humid and had to have on the heating fan which made the air too dry. Even though i stayed there for six nights the bedsheets were never changed. The toilet-articles were never replaced with new even though i demonstratively left the little that left from the soap to be seen and replaced. The hotel lacks amenities, they offer complimentary breakfast which is good but having in mind the outrageous high price a room cost per night ‘’complementary’’ sounds funny.
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This hotel is just lovely. Very utilitarian rooms- bed, desk, small armoire- a spot for everything and everything in its spot. Just perfect. Free breakfast each morning with eggs, toast, fruit, cottage cheese, salad, cereals, juice. Yum! Excellent front desk staff. Excellent bar/restaurant. Easy to catch a Lyft. Right by City Hall. Bed was comfy. No views, no frills. Easy walking distance to bar/restaurants. Quiet hours from 11-7. I love that! Stairs and elevator.
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Review collected in partnership with RCI
The front desk was very helpful in attending to my needs, especially when my car was broken into and I needed help to contact the rental company. I would want to say a big THANK YOU to all the staff at the Inn at the Opera.
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Review collected in partnership with RCI
Concern 1: upon check out, the attendant did not ask or confirm we wanted to use a different payment method before charging my card rather than the one for the room deposit. Though it was a different person than who checked us in, we were advised at check out we could change the payment method. The checkout attendant did not not ask or confirm before charging us for the taxes & fees on our bill, so it went to a card we did not want to use and would take time for the funds to be reversed. Concern 2: we paid the $35/night for their valet service. My car was taken for a wash and was spotless upon drop off. When we got the car after check out next day, I noticed after getting back home in the South Bay (1 hour freeway drive) damages to my rear bumper that need to be professionally fixed. Inn at the Opera claims they did not do this and they have no footage it happened on their watch. Proof or not, it happened while it was not in my possession after being returned to me. Reggie Del Rosario is their guest service supervisor who brought me the car back (side note, Reggie also oversees the person who charged our card without first asking); it was an older gentleman who drove the car to the valet garage the night before. Either way, it happened in their possession. Reggie was unable to confirm it was his team that caused the damages and points to me reporting it only after I got home an hour later. He says the cars are parked in a private garage. The Inn claims it was not them who caused it. This is what I get for trusting in Inn at the Opera and using their valet, part of Shell Vacations, and Wyndham. I am a member of Shell Vacations club and they were unable to help; it is in the Inn's hands to resolve. Not recommending them nor staying there again unless a resolution happens.
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The location was the selling point of this hotel due to its proximity to downtown SF - the actual location is surrounded by many homeless, some drunk, taking drugs (at night and day)with needles in the street, the smell of wee as soon as you leave the hotel. Unfortunately this is out of the hotel’s control. The hotel is very small and dated - one tiny lift so be wary when checking out. The rooms are old and have rubbish windows. The breakfast was good so well done there. All in all needs knocking down - another quality RCI hotel. The RCI website also gives you a 2 (4) option which you can only get if you pay €25 a night otherwise it’s a 2 (2) only.
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Review collected in partnership with RCI
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PRICE RANGE
$214 - $485 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
inn at the opera hotel san franciscohotel at the operaat the opera hotel
LOCATION
United StatesCaliforniaSan FranciscoHayes ValleyFillmore DistrictTheater DistrictIntermission
NUMBER OF ROOMS
48
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