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Hotel Metropolis

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Hotel Metropolis
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714 Reviews from our TripAdvisor Community

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Showing 488: English reviews
Montreal, Canada
Reviewed 6 days ago NEW

Overall a great stay. Pros: The location for me was excellent. It was close to union square and close to the main buses and LRT lines to get anywhere in town. There's a safe in the room. The rooms were clean, the bed was comfortable. Cons (which to me were worth it for the price I paid, about 100$ plus...

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Helpful?
Thank samir46
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear samir46, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! On behalf of our Hotel Manager, Luis, I would welcome the opportunity to have you discuss with him offline to gain knowledge of your specific experience so we may...

Ghent, Belgium
Reviewed 3 weeks ago

The hotel is located on walking distance from Chinatown and next to a shopping mall. On walking distance form Loris...the best breakfast place in SF!! Personnel are very friendly and helpful. The room rate is reasonable for SF. Walking distance form the bike and car rental, easy to reach, outstanding service!

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Helpful?
Thank Belgian2013
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Belgian2013, Thank you very much for your review of our hotel. We are happy to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We look forward to welcoming you back as our guest on your next visit to San Francisco!...

Reviewed 4 weeks ago via mobile

Getting picked up from the airport to be told when you leave the hotel , don't turn right as its an undesirable area I was quite concerned as we had our kids with us and why would travel wholesalers recommend it We only stayed 3 night and there are a lot of homeless people by the hotel It was overwhelming...

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1Thank Tambolina70
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Tambolina70, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and the service of our team. We hope to welcome you back to San Francisco on your next visit....

Reviewed 5 weeks ago

The hotel has done a good job of renovating quite an old building without spending too much money. It feels reasonably modern and is more than comfortable enough. The area does feel rather run down and 'ghetto', but still felt safe at all times, and was about a block away from better areas.

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Helpful?
Thank Raphael W
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Raphael W, We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations and service! We hope to welcome you back on your next trip to San Francisco, thanks again! Best regards, Nick Haiyi Hotels | San Francisco for...

Reviewed December 14, 2016 via mobile

We stayed here for 4 nights, we were on the 9th floor.. Wifi didn't work, pillows were as flat as pancakes & uncomfortable & the room had a musty smell. Other than that it was in a good location within walking distance to Union Square & the cable car etc & had all the amenities you needed.

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Helpful?
Thank DouglasLauren
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear DouglasLauren, Your feedback is greatly appreciated but we unfortunately were not able to meet your expectations and for that I apologize. We will be using this example as a training opportunity with our team so that we may improve the experience for our future guests. On behalf of our Hotel Manager, Luis, I would welcome the opportunity to have...

Atlanta, Georgia
Reviewed December 1, 2016

What? I like girls in yoga pants! But enough about that..The hotel itself it actually quite decent. My brother and I checked in a little early and we had no problem getting our room. The front desk staff were very friendly and the lobby is pleasantly decorated and quiet. The room is hit and miss to be honest. The beds...

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Helpful?
Thank Martin G
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Martin G, Thank you very much for your review of our hotel. We are happy to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We also appreciate your candid feedback about the location and neighborhood as I'm sure it'll help...

Edmonton, Canada
Reviewed November 23, 2016

The hotel is located right at the edge of civilization and beginning of ghetto. So not a good place to take your kids. Unless you have a car and will be just driving to and from parking lot. But if you travel as a couple or group of adults it is very good place. Hotel is literally two blocks away...

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1Thank Evgeni A
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Evgeni A, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations during your stay with us. We hope to welcome you back to San Francisco on your next visit....

Sydney, Australia
Reviewed November 18, 2016 via mobile

Despite the roughness of the neighbourhood, despite the old musky rooms and mouldy chairs (added photos) despite the poor plumbing in the toilet (toilet blocked 3 times in 3 days) and shower leaking all over the tiles, we were still satisfied and appreciative that we were moved to a better room once we informed front desk but not before the...

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Helpful?
Thank Natalie S
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Natalie S, Your feedback is greatly appreciated, and we apologize to hear that your stay with us was less than perfect. We will be using this example as a training opportunity with our team so that we may improve the experience for our future guests. On behalf of our Hotel Manager, Luis, I would welcome the opportunity to have...

Denver, Colorado
Reviewed November 18, 2016

Stayed only one night for business trip - booked late and this was one of the few hotels within walking distance of multiple meetings that I had so bit the bullet. THE GOOD: Hotel lobby is decent. Hotel room is relatively clean. Nothing special. Decent HDTV. Bed was pretty comfortable. THE BAD: As others have stated - this hotel is...

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Helpful?
Thank johndoe807
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear johndoe807, Thank you for your feedback regarding your recent stay with. We appreciate your detailed review and will certainly bring these items to the attention of our Engineering team to care of immediately. On behalf of our Hotel Manager, Luis, I would welcome the opportunity to have you discuss with him offline to gain knowledge of your particular experience....

San Mateo, Rizal, Philippines
Reviewed November 10, 2016 via mobile

We stayed here for three days. The place is an old hotel near Union Square. The room is clean. There are restos and diners around. But if one is scared of homeless people around maybe look for a place far from the city. Shopping is walking distance. Liked the location. The staff not so friendly though. Its alright with me.

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Helpful?
Thank Ferry A
HaiyiHotelsSF, Manager at Hotel Metropolis, responded to this review

Dear Ferry A, Thank you for your feedback during your recent stay with us! We do apologize that our staff did not provide excellent service as we expect of them. On behalf of our Hotel Manager, Luis, I would welcome the opportunity to have you discuss with him offline to gain knowledge of your particular experience so we may address...

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
Official Description (provided by the hotel)
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 

Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102
Location: United States > California > San Francisco > Union Square
Price Range: $126 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Metropolis 3*
Number of rooms: 105
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Metropolis staff and other travelers.
8 questions
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2 months ago
Manteca, CA
Glastonbury
Santa Cruz, United States
over a year ago

See all questions (8)

Questions? Get answers from Hotel Metropolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher the better”
 of 5 bubbles 730evgenia, Nov 23, 2016 | Read review
“Not the top floor”
 of 5 bubbles johndoe807, Nov 18, 2016 | Read review
“Choose a room on the tenth floor facing the Market Street”
 of 5 bubbles humzahy, Nov 1, 2016 | Read review
“You're in a city. It doesn't make any difference front or back.”
 of 5 bubbles Det126, Oct 28, 2016 | Read review
“Get your room towards the back of the building to help with the street noise. Trash truck comes every morining at 3:30 on the dot!!”
 of 5 bubbles Ginaclark3, Oct 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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