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Hotel Metropolis

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Hotel Metropolis
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678 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Winchester, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here on the last leg of our honeymoon in September 2016. I have to say as we had been on Maui for a week previously it was a bit of a bump back down to earth. We got the BART to Powell Street station from Oakland airport and the hotel is only a short (5 minutes ish) walk... More 

Helpful?
Thank EllieM1818
Santa Ana, California
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed in many hotels in sf this is not one of the worst ones it was clean roomy n that's saying a lot for sf standards..concierge was friendly enough good area,,,a bit of a homeless area but most areas are unless youre staying at a five star I would def stay here again

Helpful?
Thank GABBY L
HaiyiHotelsDOSM, Manager at Hotel Metropolis, responded to this review

Dear GABBY L, We certainly appreciate your feedback about your recent stay with us and are pleased that you enjoyed our accommodations and service of our team! We hope to welcome you back on your next trip to San Francisco, thanks again! Best regards, Nick Haiyi Hotels | San Francisco for Hotel Metropolis More 

Melbourne
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We arrived early after a 14hr flight and were immediately served and given our room (3hours before official check in) which was a very pleasant surprise. Rooms are small but clean. The area is definitely not the prettiest in SF but central to downtown- walk to the start of cable car, Westfield shopping centre & Union Square. The downside is... More 

Helpful?
Thank jalexoli
HaiyiHotelsDOSM, Manager at Hotel Metropolis, responded to this review

Dear jalexoli, Your feedback is greatly appreciated but we unfortunately were not able to meet your expectations and for that I apologize. Our hotel is currently undergoing a refresh of it's exterior and we are sorry to hear that the work caused disturbance during your stay, as well as the shortfall of our amenities. On behalf of our Hotel Manager,... More 

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Huntsville, Alabama
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 18, 2016

We booked the Hotel Metropolis because of it's location and price relative to surrounding hotels. I read the reviews on here and was so worried about our stay because of all the negative things people wrote. I was surprised when we arrived at Hotel Metropolis and it was nothing like what I had expected. The hotel is not bad at... More 

Helpful?
Thank Stacy P
HaiyiHotelsDOSM, Manager at Hotel Metropolis, responded to this review

Dear Stacy P, We certainly appreciate your feedback about your recent stay with us and are pleased that you enjoyed our accommodations and your overall visit to the city! We hope to welcome you back on your next trip to San Francisco, thanks again! Best regards, Nick Haiyi Hotels | San Francisco for Hotel Metropolis More 

Level Contributor
5 reviews
3 of 5 stars Reviewed August 18, 2016

after reading reviews about how bad this hotel was i wasn't sure how it bud be but i had a lovely time at the hotel the staff were lovely room was lovely theres a shopping centre not to far away the only down side was a few homeless people but they don't come near you i would stay ere again

Helpful?
Thank Kayleigh R
HaiyiHotelsDOSM, Manager at Hotel Metropolis, responded to this review

Dear Kayleigh R, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed the accommodations as well as the service of our team. We hope to welcome you back to San Francisco on your next visit. Best regards,... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 3, 2016

We stayed here in April after spending 5 nights in Vegas. The hotel was recommended to us by travel agent, so thought it must be OK!! However after reading reviews on here we went as far as going back to travel agents to change our booking!! The travel agent showed us other various hotels that were definitely more expensive and... More 

Helpful?
1 Thank Shirley F
HaiyiHotelsDOSM, Director of Sales at Hotel Metropolis, responded to this review

Dear Shirley F, We certainly appreciate your feedback about your recent stay with us and are pleased that you enjoyed our accommodations and service of our team! We also appreciate you sharing your candid experience regarding booking our hotel, having doubts, but ended staying, and ultimately enjoying your stay with us! We look forward to welcoming you back on your... More 

Delamere, United Kingdom
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 27, 2016 via mobile

We stayed here for 3 nights as part of a fly drive. The room was quite small for 3 of us and very tired. The windows are only single glazed so we struggled to sleep throughout the night especially as there are lots of homeless around who often shout throughout the night. The area however seems to be under some... More 

Helpful?
Thank Fiona G
HaiyiHotelsDOSM, Director of Sales at Hotel Metropolis, responded to this review

Dear Fiona G, Thank you very much for your review of our hotel. We are thrilled to hear that you enjoyed your stay and wanted to let you know how much we appreciate your taking the time to share your experience with us. Indeed, there are a lot of significant improvements being made in our neighborhood, especially with the brand... More 

Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 25, 2016

The staff are unfriendly and unhelpful. First greeting was "I need your credit card" Whilst close to main attractions..be careful of the tenderloin district ..would not walk alone at night. Quite expensive rate for a dodgy area. Rooms are clean but pretty average.

Helpful?
Thank Larysa H
HaiyiHotelsDOSM, Director of Sales at Hotel Metropolis, responded to this review

Dear Larysa H, Your feedback is greatly appreciated but we unfortunately we fell short in providing you stellar guest service experience. Your situation will be shared with our Hotel Manager to discuss with our front office team to insure we are providing nothing but the best service possible. Should you feel the need to speak to our Hotel Manager, Luis... More 

Vancouver, Canada
1 review
3 of 5 stars Reviewed July 18, 2016

The location of the hotel was good, other reviews were correct that it bordered on the "tourist" part of town and the not so romantic side of the city. The room we had was facing the street which made it very noisy, late night yelling kept us up most of the night, however there is nothing the hotel could really... More 

Helpful?
Thank cvsea
HaiyiHotelsDOSM, Director of Sales at Hotel Metropolis, responded to this review

Dear cvsea, Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us! We hope to welcome you back to San Francisco on your next visit. Best regards, Nick Haiyi Hotels | San Francisco for Hotel Metropolis More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 11, 2016 via mobile

Yes the area is sketchy, and I did not go out alone at night. Nice and close to my conference though. Staff was accommodating as my first room was right next to the street and noisy. They moved me to a quieter part of the hotel. My first room smelled very musty but the second room was better. No air... More 

Helpful?
Thank Lynnette L
HaiyiHotelsDOSM, Director of Sales at Hotel Metropolis, responded to this review

Dear Lynnette L, We are glad that you found our accommodations satisfactory however, I do apologize that you had to switch rooms. Our hotel is currently in a design phase to renovate our guestrooms in the next year or two, and are excited for what's in store! We appreciate that you took the time to share your experience with us... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Hotel Metropolis embodies the quintessential urban hotel experience and offers a unique perspective on the grit and beauty of city life. This non-smoking boutique hotel features 105-rooms among ten stories of a historical building located in the heart of downtown San Francisco.The convenient location provides quick access to many of San Francisco's top attractions and destinations. The hotel is located just one-block from Westfield San Francisco Shopping Centre and Cable Cars that will take you to Fisherman's Wharf and Pier 39. Three blocks away are Union Square and Moscone Convention Center. The Hotel Metropolis is well suited for vacationers, families, convention goers and business travelers alike. ... more   less 

Additional Information about Hotel Metropolis

Address: 25 Mason St, San Francisco, CA 94102-2805
Location: United States > California > San Francisco > Union Square
Price Range: $113 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Metropolis 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Metropolis Hotel San Francisco
Metropolis San Francisco
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