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250 4th St, San Francisco, CA 94103-3109
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Traveler (101)
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Room & Suite (16)

About

#50 of 245 in San Francisco
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.1
Virgin Hotels San Francisco mixes a passion for food and beverage with music and culture, fusing with the local landscape and providing a vibrant and inclusive environment for travelers and locals alike. Located South of Market Street, just steps from Yerba Buena Gardens, Virgin Hotels San Francisco features 192 Chambers and two Penthouse Suites; multiple dining and drinking outlets, including the brand's flagship space, Commons Club; The Funny Library coffee shop; numerous meeting spaces; and a rooftop bar.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid private parking nearby
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Wine / champagne
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish, Chinese, Filipino
261Reviews1Q+A17Room tips
Traveler rating
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Most Recent
Dinesh S wrote a review Apr 2021
Bengaluru, India148 contributions46 helpful votes
+1
Professionals, that's what I could name the front desk. It has been close to a year since my visit, but still a memorable one. Why 4*'s? I would have highly appreciated Virgin hotels if they have provided some assistance with the baggage upon check-in and including breakfast as part of the package for the very high price charged. Apart from that, I loved the design of the hotel, rooms, and the view.
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Date of stay: May 2020Trip type: Traveled
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Matthew Y wrote a review Oct 2020
56 contributions62 helpful votes
Unfortunately I’m unable to give the hotel zero for the rating, terrible isn’t a strong enough summation of them. I’m absolutely disgusted by the hotel and it’s customer services. We booked a 2 night stay for July and we paid the full amount at the time of booking back in January. In June we received an email saying they are cancelling our booking due to changes in management and we will be refunded. 3 months and countless calls at our expense from the U.K., countless emails, no refund. No matter who we spoke to at the hotel, nobody would raise a finger to help us, at times they wouldn’t even acknowledge we even had a reservation with them. They would palm us off with a phone number to call...a J Singh, the number never rings and you can’t leave a message either. And an email address for J Singh. Again despite +20 email we never got a single reply or even acknowledgment our emails had been read. Every email sent we would copy in every senior person at the hotel whose email we had and yet not one person would step forward and reply or offer to help in anyway. That tells me everything I need to about them and there so called “brand”.....laughable! 5 months passed and not one email or anything from the hotel, and it’s 10 months in total that they’ve had our money, so we had no choice but to start a charge back process with our credit card company to get our money back. Had we not done this they would of kept our $600, of that I have zero doubt. I’ve stayed at virgin hotels many times before and have written reviews which I will be shortly removing from this site. I was planning to stay at both the Nashville and Dallas hotels next year but they have made it impossible for me to ever give them my business again. Disgusted, disappointed, angry....doesn’t even come close to what I feel of the hotel. The worst customer service I’ve had the misfortune of experiencing.
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Date of stay: July 2020Trip type: Traveled
5 Helpful votes
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Anna wrote a review Mar 2020
Grand Est, France71 contributions110 helpful votes
The hotel opened a few months ago, everything is beautiful and new, we enjoyed the rooftop bar, very nice view and trendy atmosphere, we congratulate the bartender for his unusual cocktails, beautiful bright room
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Date of stay: January 2020
Location
Cleanliness
Service
2 Helpful votes
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Ksjanda wrote a review Mar 2020
San Jose, California2 contributions3 helpful votes
This place just opened up a few months ago, and its quickly become my favorite establishment in the city. I'm local to the Bay, and often have weekend getaways to the city. This has allowed me to sample a large number of hotels across the different neighborhoods, and the Virgin SF takes the top spot for me. Service is top notch, extremely accommodating (tip: register for the "in the know" program) and the rooftop bar has amazing views of the city. Commons club also serves creative food that appeals to the most sophisticated of taste buds. Decor is amazing throughout, super hip and trendy hotel. Shoutout to Caty for making out last stay memorable. Def check it out.
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Date of stay: March 2020
Location
Cleanliness
Service
2 Helpful votes
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hanrahankr wrote a review Mar 2020
Dallas, Texas3 contributions9 helpful votes
During these volatile times you would think that hotels would show some flexibility but not the General Manager of the Virgin Downtown SF Hotel. When I travel to SF I stay at other hotels but thought I would try Virgin when I visit SF in May. Last month I made a two night, non-refundable reservation at Virgin but a couple weeks later discovered that a dear college friend wanted me to stay at his Northern California home one of the two nights. Consequently I asked Virgin if I could cancel one of my two nights at their hotel. Recognizing that they were losing one night of a non-refundable reservation I offered to pay more for my other non-refundable night’s stay. Given that I was giving the Hotel two months to sell my hotel room for one of the two nights I figured they would honor my request; I figured wrong. The General Manager refused to be accommodating. Needless to say, unless the fee for one of my two nights is suddenly waived upon my arrival in May, I will never stay at the Virgin Downtown SF Hotel ever again. In fact, I will never stay at a Virgin Hotel anywhere. Short term thinking by the Hotel General Manager.
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Date of stay: March 2020Trip type: Traveled
5 Helpful votes
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Response from HotelVirginSF, Manager at Virgin Hotels San Francisco
Responded Mar 11, 2020
hanrahankr, Thank you for taking a moment to share your feedback with us. Certainly this is not representative of the service and standards to which we hold ourselves to. We want to sort this out, and make sure that your future stay with us is flawless. Please reach out to me directly at vilen.gabrielyan@virginhotels.com so that I can assist you personally. I look forward to hearing from you soon.
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J_UK1973 wrote a review Mar 2020
Barnoldswick, United Kingdom6 contributions25 helpful votes
Amazing service from the second I arrived to the second I left. The room had amazing views, was well maintained and spotlessly clean. As with many other Virgin brands, it's the people / staff that make the difference between something which is good to something which is memorable and truly amazing. Virgin never fail to amaze, the Virgin Hotel, San Francisco is no exception
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
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Location
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Service
Sleep Quality
2 Helpful votes
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Response from HotelVirginSF, Manager at Virgin Hotels San Francisco
Responded Mar 9, 2020
J_UK1973, You are correct that our people and staff are the forefront of our hotel. They are what makes this place tick and our guests come back again and again. Glad that we were able to carry on the Virgin legacy! Cheers!
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ss4usa wrote a review Mar 2020
Ashburn, Virginia1 contribution3 helpful votes
Super pleased with my first stay at a Virgin property. Great ambiance, professional staff, and overall experience. I stayed here for RSA and found this brand to be unique, warm, and hip. The location was fantastic for RSA. They hosted Sheryl Crow as well for an intimate concert.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
2 Helpful votes
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Response from HotelVirginSF, Manager at Virgin Hotels San Francisco
Responded Mar 9, 2020
ss4usa, I am thrilled to hear that we were able to blow you away during your stay over RSA! We want to be the premier destination for guests travelling to San Francisco for business or pleasure. Moscone center is just around the corner, but so are plenty of other attractions that our city by the bay has to offer.
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Kev6873 wrote a review Feb 2020
Chicago, Illinois40 contributions29 helpful votes
many things.....mostly the bartender woman was inappropriate dressed and rude....rooms so small could barely move.....food good, decor looks like hitchock movie...front desk and doormen very nice....dog crap on sidewalk more than once
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
2 Helpful votes
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Response from HotelVirginSF, Manager at Virgin Hotels San Francisco
Responded Mar 9, 2020
Kev6873, Thank you for the review and for visiting our hotel! We are sad to hear that your stay with us was anything short of 5 star. We would love an opportunity to make it up to you and hope that you would consider us again when returning to San Francisco. In fact, please drop me an email directly, vilen.gabrielyan@virginhotels.com, so that I can welcome you back personally!
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rominacervantes wrote a review Feb 2020
1 contribution3 helpful votes
I had a magnificent time at the Virgin Hotels San Francisco. I came for a business trip and it was a great place to stay and unwind after a busy day. I will come back for more fun with my SO! The minibar is the best ever.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
2 Helpful votes
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Carla G wrote a review Feb 2020
Auburn, California2 contributions5 helpful votes
The chamber is small, but the space well used. It was refreshing to have an affordable mini bar. Food and drinks though are expensive ($30 for a cheeseburger and a simple cocktail $15). An Uber is a must since most SF sights are not in the area ($30 for an Uber ride to the Chase Center). The price of the room was affordable for the city but they will get your money elsewhere so make sure you bring a lot!
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from HotelVirginSF, Manager at Virgin Hotels San Francisco
Responded Mar 11, 2020
CarlaG516, I'm sorry to hear that we were not your cup of tea. Our rooms, although cozy, are outfitted with plenty of gadgets and goodies that you may need. Our food and beverage outlets do their best to provide some great menu options and a wide selection. If you do choose to give us another shot we would love to have you back with us!
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LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
194
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Frequently Asked Questions about Virgin Hotels San Francisco
Which popular attractions are close to Virgin Hotels San Francisco?
Nearby attractions include San Francisco Museum of Modern Art (SFMOMA) (0.2 miles), Yerba Buena Gardens (0.2 miles), and Westfield San Francisco Centre (0.3 miles).
What are some of the property amenities at Virgin Hotels San Francisco?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Virgin Hotels San Francisco?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Virgin Hotels San Francisco?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Virgin Hotels San Francisco?
Yes, paid private parking nearby, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Virgin Hotels San Francisco?
Conveniently located restaurants include Pazzia Ristorante Italiano, The Grove - Yerba Buena, and Super Duper Burgers.
Are there opportunities to exercise at Virgin Hotels San Francisco?
Yes, guests have access to a fitness center during their stay.
Is Virgin Hotels San Francisco located near the city center?
Yes, it is 0.8 miles away from the center of San Francisco.
Are any cleaning services offered at Virgin Hotels San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Virgin Hotels San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Virgin Hotels San Francisco offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.