Professionals, that's what I could name the front desk. It has been close to a year since my visit, but still a memorable one. Why 4*'s? I would have highly appreciated Virgin hotels if they have provided some assistance with the baggage upon check-in and including breakfast as part of the package for the very high price charged. Apart from that, I loved the design of the hotel, rooms, and the view.
Unfortunately I’m unable to give the hotel zero for the rating, terrible isn’t a strong enough summation of them. I’m absolutely disgusted by the hotel and it’s customer services. We booked a 2 night stay for July and we paid the full amount at the time of booking back in January. In June we received an email saying they are cancelling our booking due to changes in management and we will be refunded. 3 months and countless calls at our expense from the U.K., countless emails, no refund. No matter who we spoke to at the hotel, nobody would raise a finger to help us, at times they wouldn’t even acknowledge we even had a reservation with them. They would palm us off with a phone number to call...a J Singh, the number never rings and you can’t leave a message either. And an email address for J Singh. Again despite +20 email we never got a single reply or even acknowledgment our emails had been read. Every email sent we would copy in every senior person at the hotel whose email we had and yet not one person would step forward and reply or offer to help in anyway. That tells me everything I need to about them and there so called “brand”.....laughable! 5 months passed and not one email or anything from the hotel, and it’s 10 months in total that they’ve had our money, so we had no choice but to start a charge back process with our credit card company to get our money back. Had we not done this they would of kept our $600, of that I have zero doubt. I’ve stayed at virgin hotels many times before and have written reviews which I will be shortly removing from this site. I was planning to stay at both the Nashville and Dallas hotels next year but they have made it impossible for me to ever give them my business again. Disgusted, disappointed, angry....doesn’t even come close to what I feel of the hotel. The worst customer service I’ve had the misfortune of experiencing.…
The hotel opened a few months ago, everything is beautiful and new, we enjoyed the rooftop bar, very nice view and trendy atmosphere, we congratulate the bartender for his unusual cocktails, beautiful bright room
This place just opened up a few months ago, and its quickly become my favorite establishment in the city. I'm local to the Bay, and often have weekend getaways to the city. This has allowed me to sample a large number of hotels across the different neighborhoods, and the Virgin SF takes the top spot for me. Service is top notch, extremely accommodating (tip: register for the "in the know" program) and the rooftop bar has amazing views of the city. Commons club also serves creative food that appeals to the most sophisticated of taste buds. Decor is amazing throughout, super hip and trendy hotel. Shoutout to Caty for making out last stay memorable. Def check it out.
During these volatile times you would think that hotels would show some flexibility but not the General Manager of the Virgin Downtown SF Hotel. When I travel to SF I stay at other hotels but thought I would try Virgin when I visit SF in May. Last month I made a two night, non-refundable reservation at Virgin but a couple weeks later discovered that a dear college friend wanted me to stay at his Northern California home one of the two nights. Consequently I asked Virgin if I could cancel one of my two nights at their hotel. Recognizing that they were losing one night of a non-refundable reservation I offered to pay more for my other non-refundable night’s stay. Given that I was giving the Hotel two months to sell my hotel room for one of the two nights I figured they would honor my request; I figured wrong. The General Manager refused to be accommodating. Needless to say, unless the fee for one of my two nights is suddenly waived upon my arrival in May, I will never stay at the Virgin Downtown SF Hotel ever again. In fact, I will never stay at a Virgin Hotel anywhere. Short term thinking by the Hotel General Manager.…
Amazing service from the second I arrived to the second I left. The room had amazing views, was well maintained and spotlessly clean. As with many other Virgin brands, it's the people / staff that make the difference between something which is good to something which is memorable and truly amazing. Virgin never fail to amaze, the Virgin Hotel, San Francisco is no exception
Super pleased with my first stay at a Virgin property. Great ambiance, professional staff, and overall experience. I stayed here for RSA and found this brand to be unique, warm, and hip. The location was fantastic for RSA. They hosted Sheryl Crow as well for an intimate concert.
many things.....mostly the bartender woman was inappropriate dressed and rude....rooms so small could barely move.....food good, decor looks like hitchock movie...front desk and doormen very nice....dog crap on sidewalk more than once
I had a magnificent time at the Virgin Hotels San Francisco. I came for a business trip and it was a great place to stay and unwind after a busy day. I will come back for more fun with my SO! The minibar is the best ever.
The chamber is small, but the space well used. It was refreshing to have an affordable mini bar. Food and drinks though are expensive ($30 for a cheeseburger and a simple cocktail $15). An Uber is a must since most SF sights are not in the area ($30 for an Uber ride to the Chase Center). The price of the room was affordable for the city but they will get your money elsewhere so make sure you bring a lot!
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