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Hotel Mark Twain

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Hotel Mark Twain
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858 Reviews from our TripAdvisor Community

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Showing 671: English reviews
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We checked in late to the hotel and the woman at the front desk urged us to valet our car. The rooms were nice and we were pleasantly surprised with the Malin + Goetz soaps and shampoos!!! The downside was that the hotel was under construction. And because the of the construction there wasn't much to the hotel - I'm... More 

Helpful?
Thank Susan G
India
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Good hotel, close to union square and all the public transport to get around. Good location for shopping or just people watching. I could just walk around. Close to eating places. Love Pakwaan for Indian food. Starbucks is right around the corner. Good service in the hotel. They are not in your face and get things done. Very friendly and... More 

Helpful?
Thank IMRAN K
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

Greetings Imran, It was a pleasure having you stay with us and it's great to know that you found so many restaurants and shops in our neighborhood. We sure do hope that our warm and friendly service, convenient location and comfort bring you back when you visit the city in the future. Thank you, Kunal Khandwala Front Office Manager More 

Scottsdale, Arizona
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice front desk employees, loved the bed, centralized location. There is a Breakfast place right next door, a convenience store in the corner of the block and Walgreens another block away. We walked to the fisherman's wharf( not an easy walk, but good work out for your legs :)) The hotel valet is very expensive. If in mood for pizza... More 

Helpful?
Thank Greeneyez480
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

Greetings! It's wonderful to hear about how easy it was for you to explore our neighborhood and the city's attractions from our location. We are quite fortunate to be so central to various conveniences as well as landmarks. I'm glad you enjoyed the food and other offerings and we look forward to your next trip to enjoy some more of... More 

Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Overall, the Hotel Mark Twain in San Francisco was quite good, with a good location near Union Square, however is hampered by the construction going on. Check in was a little brief, with no mention of any breakfast, despite there seeming being breakfast on the street. The rooms have been renovated in a style unique to anything else we'd experienced... More 

Helpful?
Thank Matt K
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

Greetings Matt, We are delighted to inform you that we have just completed the installation of sound proof windows so our guests can get a quiet night's sleep. We do value your feedback and are taking several measures to ensure guest satisfaction. We do hope you visit us once our lobby renovation is complete. Until then, happy travels! -Kunal Khandwala... More 

Sunderland, United Kingdom
Level Contributor
233 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself was actually pretty good, the staff were great and the room was cosy, there is a valet service with a parking garage nearby, the only downfall really is the location being a bit of a walk away from the main sights and quite a few homeless around but its not entirely fair to judge the hotel on... More 

Helpful?
Thank Stephen B
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

Greetings Stephen, I'm delighted to hear back from you about your experience at the Mark Twain. It will be our pleasure to have you again in the near future as you explore more of what the wonderful city has to offer. Until then, happy travels! Kunal Khandwala Front Office Manager More 

Level Contributor
9 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here for two nights and was happy with the service and staff. The hotel is very well located and perfect if you want to discover SF by foot. The rooms were renovated recently, and the interior is stylish and modern. Overall I can recommend to stay here, even it's a little bit pricey.

Helpful?
Thank lca8001
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

Thank you so much for sharing your views about our hotel and its services. I would recommend booking with us directly to get the best rates and flexibility. We sure do hope to see you again real soon. Happy travels, Kunal Khandwala Front Office Manager More 

Australia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel for 3 nights in August. I found the room to be a good size and the furnishings nice, but that's about all in the way of positives. The majority of the staff were rude and unhelpful, with the exception of one man who was quite lovely to deal with. The hotel directory in the room... More 

Helpful?
1 Thank TravellerLady989
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

I'm sorry to hear that you wouldn't be choosing us upon your next trip. We do take your feedback seriously though and will be addressing your service concerns with our team to ensure utmost guest satisfaction in the most approachable manner. I wish you happy travels. Kunal Khandwala Front Office Manager More 

Mumbai (Bombay), India
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Be aware that, in San Francisco, you get what you pay for. The company that bought this property and are now renovating it have good intentions. The property is in a great location. But the property itself has limitations that will not be cured by the renovations that they are making (small stifling lobby, tiny tiny tiny elevator...ehm broom closet... More 

Helpful?
2 Thank kighterindia
Kunal K, Front Office Manager at Hotel Mark Twain, responded to this review

Hello, We do understand your concerns about the hotel prices in the city and while I'm glad that you found ours to be a fair value during your vacation, I wish the hotel's classic charm could have appealed to you more than it did. We are always making updates to the property and will be maintaining the classic feel while... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Hotel is close to homeless area and to church that prepare free lunches for homeless people. Nothing wrong but just difficult context for families... Personnel of hotel really not polite. They refused 3 of our credit cards with no reasons, probably for a system default. They were looking at us like: "It's your problem you can sleep on the road... More 

Helpful?
4 Thank Diego B

Travelers are raving about these San Francisco hotels

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We are a family who booked this hotel well in advance. Once we arrived there we did not receive what was promised!!! The whole staff was rude... NOTHING hospitality like. They insulted us and called us bad names. Entered the room to go to the toilet whilst check in was made and the rooms were old. We were glad that... More 

Helpful?
7 Thank Carolinawen
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
3 1/2 Star Boutique hotel located steps from Union Square, 8 blocks to Moscone Center 4 blocks to BART, Cable Cars, Muni and Westfield Mall ... more   less 

Additional Information about Hotel Mark Twain

Address: 345 Taylor St, San Francisco, CA 94102-2004
Location: United States > California > San Francisco
Price Range: $166 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Mark Twain 3.5*
Number of rooms: 116
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Also Known As:
Mark Twain Hotel
Mark Twain San Francisco
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