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San Francisco Marriott Union Square

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1,560 Reviews from our TripAdvisor Community

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Showing 1,338: English reviews
Montgomery, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very nice hotel. Very convienent to Union Square and shopping. Very friendly and helpful staff. Close to cable cars and sightseeing. It is in quiet area close to all kinds of dining options. Wallgreens and McD within sight of the property.

Helpful?
Thank Tom M
Toronto
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great week's stay at San Francisco Marriott Union Square. It is close to some great restaurants, a 24-hour Walgreens is right across the street as well as Starbucks, and the Cable Car stop. Union Square is just a couple blocks away. Check-in and-out was quick and easy and all staff were friendly and welcoming. I don't think... More 

Helpful?
1 Thank travelgurlCW
Calgary, Alberta
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

As part of our now annual pilgrimage to California, we decided to spend a portion of our stay in San Francisco proper. Wanting to stay close to the action of Union Square, we knew that while our choices of accommodation would be plentiful, we'd have to "pay to stay". The Marriott brand has become a familiar and revered one for... More 

Helpful?
1 Thank vtextc
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Nothing thrills us more than reading excellent experiences such as yours, thank you so much for sharing your wonderful San Francisco stay with us! We are so glad that you enjoyed our spotlessly clean, comfortable rooms and are delighted that you loved our prime location in the heart of Union Square. Thank you again for your kind remarks & feedback,... More 

New York City, New York
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stay at Marriotts most of the time when we travel. The hotel is located in a great location as there is so much to see in San Francisco. The mattresses however need to be replaced as they were not firm at all. The room was somewhat small and our two rooms were not ready until 5:15 p.m. We received... More 

Helpful?
Thank summer2012
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing your valued feedback with us! While we are pleased that you found our location to be convenient in exploring San Francisco, we appreciate your input regarding our mattresses and the delayed check-in. We will be sure to share your review with our team so we can continue to perfect the art of hosting. More 

Washington DC, District of Columbia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I was here for a conference and everything was fine with this hotel. Food was good, room was comfortable, service was good-- nothing outstanding, but good. It is a very hopping place, though, so not for someone who wants a quiet "tucked-away" type stay.

Helpful?
Thank Peace500
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We appreciate you taking the time to share your experience with us. We are thrilled to hear that you enjoyed our comfortable rooms, delicious food & wonderful service. Should your travels bring you back to San Francisco, it would be our pleasure to welcome you again! More 

El Paso, Texas
Level Contributor
158 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We enjoyed our stay very much. The rooms are fine, the staff excellent. I liked location and it is near a street car stop , however we did not catch a ride since it ran every 17 minutes and the line to board was over an hour . Overall this Marriott was a good choice .

Helpful?
1 Thank chuckawala
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for sharing your kind compliments with us, Chuck. Nothing delights us more than knowing that you enjoyed our comfortable rooms and that our team provided you with exceptional service. Should your travels bring you back to the city, we hope you will join us again. More 

Oakland, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I had a brief stay at this hotel in February 2016. If I could, I would rate the hotel with 3.5 stars; but I do not think it is quite up to the standard of a four-stary hotel. The building is old. The location is very good -- near Chinatown and Union Square, the latter of which is great for... More 

Helpful?
Thank Guest565
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for taking the time share your feedback with us. While we are pleased that you enjoyed our centralized location in the heart of Union Square and that our team provided you with friendly service, we are disappointed to learn of the inconvenience you've experienced with our front desk team. As we strive to perfect the art of hosting,... More 

Fort Lauderdale, Florida
Level Contributor
118 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a mini reunion and we all stayed on points. We had 3 rooms and one of them (mine) was ready upon checkin at 1 p.m. The next 2 rooms weren't really needed until after 5. Nevertheless, as promised, I received 2 voice mails telling me the second room was ready at 3 and they even upgraded them to a... More 

Helpful?
1 Thank MsMMiler
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Nothing thrills us more than reading excellent experiences like yours! We are so glad that you enjoyed a seamless check-in and that our team was able to upgrade your room to a suite. We truly appreciate your kind recommendation and look forward to our next opportunity to welcome you back to San Francisco. More 

Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel to stay at if you're into exploring the city. Location is safe and quiet. Rooms are clean and accommodating. Breakfast buffet is way overpriced for a very average breakfast buffet. Hotel staff is helpful and friendly.

Helpful?
Thank annesue00
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for your kind compliments, Anne! We are so delighted that you were able to conveniently explore all that San Francisco has to offer during your time here and that you truly enjoyed your stay in our comfortable rooms. It is also exciting to know that our team provided you with helpful, friendly service. We sincerely look forward to... More 

Level Contributor
11 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

We stay in Marriotts many places we go because it is such a fantastic hotel chain. I'm never disappointed by the level of service, the beautiful hotels, the rooms, & the overall cleanliness. This hotel is in a great location downtown. Close to several restaurants, the shopping district in Union square, not too far from a cable car stop, &... More 

Helpful?
Thank Savannah R
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you so much for your kind words, we are so glad to hear that you were thoroughly impressed with our team's exceptional service as well as our location in the heart of San Francisco. Should your travels bring you back to the City, we hope you will join us again for another seamless stay. More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 

Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108-3901 (Formerly Hotel 480)
Location: United States > California > San Francisco > Union Square
Price Range: $226 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square
Hotel Style:
#10 Green Hotel in San Francisco
#22 Business Hotel in San Francisco
#23 Luxury Hotel in San Francisco
#37 Family Hotel in San Francisco
#43 Romantic Hotel in San Francisco
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