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San Francisco Marriott Union Square

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1,594 Reviews from our TripAdvisor Community

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Showing 1,365: English reviews
Santa Barbara, CA
Level Contributor
259 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in San Francisco on business. This is our first time staying at this Marriott. From the moment we walked in door the staff was extra friendly. We got an upgrade to a higher floor with a view of the city. The room was spacious, clean and comfortable. We really enjoyed looking at the view. It was easy walking... More 

Helpful?
Thank SBCATraveler
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I've stayed at this hotel multiple times. The staff is attentive and helpful. The location is within walking distance to many of the attractions SF has to offer. Excellent views from the top floor meeting rooms. If taking Bart, you can take the cable car up Powell, or choose the easy walk from Montgomery St station.

Helpful?
Thank brent m
North Richland Hills, Texas
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I had a wonderful 4 night stay at this hotel. The view from the corner room was beautiful and we slept with the curtains open so the city lights surrounded us. The bed was very comfy! The room was spacious. The breakfast was good each morning. The location is perfect for shopping just outside your door or... More 

Helpful?
Thank Suzanne A
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for taking the time to share your wonderful remarks with us, Suzanne. It was truly our pleasure to welcome you & your husband to the heart of San Francisco for an unforgettable stay! We are so happy to hear that you enjoyed a delicious, filling breakfast every morning and that you found our prime location to be convenient... More 

Sammamish, Washington
Level Contributor
210 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved our weekend stay at the Marriott Union Square. It's a 6-block stroll up Powell Street from the BART station, or you can take the cable car which has a stop next to the hotel. Check-in was super friendly and fast, and we got a free upgrade to a junior suite. The room was great, even though it was... More 

Helpful?
Thank TravellingDutchie
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Nothing delights us more than hearing your brilliant experience! We are so glad to know that you loved our prime location in the heart of Union Square and that you were able to enjoy a beautiful junior suite upgrade with stunning city views. Should your travels bring you back to San Francisco, it would be our pleasure to welcome you... More 

jonesboro
Level Contributor
159 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pros and Cons. Pros- Very conveniently located to Union Square, China Town and some great restaurants. The staff were first class and very friendly and accommodating. When you walk into the main lobby you will be under whelmed. The lobby is small but nicely decorated. Small hotel so no long halls and its quick to get in and out. The... More 

Helpful?
Thank bnatigcomman
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Thank you for taking the time to share your wonderful experience with us. While we are thrilled to hear that you enjoyed our prime location in the heart of Union Square as well as our comfortable Marriott beds, we are disappointed to hear that you experienced street noise. We appreciate your feedback and hope that we will have the opportunity... More 

London, England, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I had a wonderful four night stay at this lovely hotel. Every member of staff we encountered was warm and welcoming which made our stay that much more pleasurable. I am a wheelchair user and greatly appreciated the great care that was taken in selecting a room that could accommodate my chair comfortably. We were given a... More 

Helpful?
Thank Cecilia W
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Nothing thrills us more than reading your kind compliments, Cecilia! We are so elated to know that everyone on our team went above & beyond to make sure you & your daughter's time here was absolutely perfect. It is so exciting to know that you were pleasantly surprised by our stunning city views and our comfortable room. It has truly... More 

uk
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Arrived at the hotel. Valet unloaded the car. Took out bags into the hotel and we stood in a queue at check in, only to be told that we were at the wrong location. In fact the valet sign says Marriott Union Square!! This must happen all the time. Why did the valet not check before removing our suitcases and... More 

Helpful?
Thank lovelongboatkey
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We are sorry to hear about the miscommunication you experienced upon arrival and will be sure to share your feedback with our team to ensure this doesn't happen in the future. We hope you had a wonderful rest of your time at our hotel and look forward to having another opportunity to welcome you back. More 

Austin, Texas
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, great staff. The bellmen were very nice and helpful. The bathroom was very small - enough for 2 adults, but no more. Our room faced Sutter St and it was very noisy - trolley, cars, people walking, etc. No free WiFi, but if you are a rewards members, it is free. However, on the days we were there,... More 

Helpful?
Thank Mira G
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We sincerely appreciate you taking the time to share your experience with us, Mira. While we are pleased that you loved our prime location & friendly team, we are disappointed to read that you had trouble with our Wifi connection and will be looking into this to ensure we can improve. Should your travels bring you back to San Francisco,... More 

Dallas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed for business for 3 nights and loved the hotel. The location was great. The bed was very comfortable and the shower was perfect. All the staff were so friendly and helpful, especially Perry! He gave me directions to every location I asked and gave me water when I was hot from long San Francisco walks. I will definitely... More 

Helpful?
Thank DallasChelsea
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

Nothing thrills us more than reading excellent experiences like yours, Chelsea! It was truly our pleasure to welcome you in the heart of San Francisco and we are so excited to know that our team provided you with friendly, helpful service throughout your time here. We will also be sure to share your kind compliments with Perry! Thank you, we... More 

Jacksonville, FL
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for three nights at this property. We arrived late and were greeted warmly by the front desk. Although it was too late to access the concierge lounge for waters and whatever else we needed, they made sure we had what we needed. The room was very small, but nice enough. Though the room overlooked a rooftop, beyond the... More 

Helpful?
Thank sbsmutoni
Amy S, Guest Relations Manager at San Francisco Marriott Union Square, responded to this review

We sincerely appreciate you taking time out of your day to share your experience with us! It delights us to know that you were greeted warmly by our team upon your arrival and that they took great care of you. We are so excited to hear that you truly enjoyed our beautiful city views and that our team's dedication to... More 

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The San Francisco Marriott Union Square hotel offers a prime location with San Francisco's most vibrant address. Hop aboard a cable car or enjoy Union Square shopping just steps from the hotel. Also near popular Nob Hill and Chinatown, the San Francisco Marriott Union Square is an excellent choice for hosting meetings and events. ... more   less 

Additional Information about San Francisco Marriott Union Square

Address: 480 Sutter Street, San Francisco, CA 94108-3901 (Formerly Hotel 480)
Location: United States > California > San Francisco > Union Square
Price Range: $223 - $725 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Francisco Marriott Union Square 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
San Francisco Marriott Union Square Hotel San Francisco
Marriott San Francisco
Crowne Plaza Union Square
Hotel Style:
#11 Green Hotel in San Francisco
#21 Luxury Hotel in San Francisco
#22 Business Hotel in San Francisco
#37 Family Hotel in San Francisco
#43 Romantic Hotel in San Francisco
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