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Fairmont Heritage Place, Ghirardelli Square

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900 North Point Street Suite D100, San Francisco, CA 94109-1192
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About

#9 of 250 hotels in San Francisco
The cornerstone of Ghirardelli Square, Ghirardelli’s illustrious chocolate factory, has been reinvented as Fairmont Heritage Place, Ghirardelli Square. Our San Francisco residences allow you to experience one of the city’s most precious jewels in a new and intimate way. Offering one, two, and three bedroom luxury residences in San Francisco, Fairmont Heritage Place, Ghirardelli Square affords you all the comforts of home with the world class service of Fairmont that today’s discerning travelers have come to expect.
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Location

Full view
94Great for walkers
Grade: 94 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
900 North Point Street Suite D100, San Francisco, CA 94109-1192
Getting there
San Francisco Intl Airport13 miSee all flights
Metropolitan Oakland Intl Airport13 miSee all flights
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847Reviews8Q+A100Room tips
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CHK wrote a review Sep 5
1 contribution
My wife, 2 daughters, and myself just returned home from a fabulous stay at Fairmont in Ghirardelli Square. Before booking this residence I read all of the reviews, both good and bad, and decided it was going to be the best option. We came to the city to experience the Exploratorium and other touristy activities around the Fisherman’s Wharf. After staying here, I can say that location is spectacular! You are walking distance to everything in the area, the Wharf, cable cars and obviously Ghirardelli chocolate. Many complaints in past reviews talked about the hotel not having its own restaurant or bar. But in Ghirardelli square you have many options for food and drinks that all can be delivered to your room with the help of any of the Fairmont attendants. Noise was not an issue, remember you are staying in the city, not in the county. The rooms itself are stunning. Massive rooms with en-suite bathrooms for every room. Tall ceilings and large living rooms with kitchens. Hotel has all of the 5 star amenities of Valet, Bell staff and concierge. It’s hard to read the negative past reviews because there aren’t any complaints to this hotel. I believe this hotel is worth every penny. Huge shout out to Diane who works at this hotel. She helped us with pre check in and made sure everything was in place prior to our arrival. We had booked a 2 bedroom and was delighted when we showed up, she changed us to a 3 bedroom because she thought it would be nice for both my daughters to have their own room... seriously? AMAZING!!! She also made sure our dinner was arranged at Palette and even came down to meet us at the restaurant to make sure everything was going well. There is a nice little discount at a few of the restaurants in Ghirardelli Square. She also sent us a bottle of wine and tiaras for the girls to our room. Diane made sure that we had a 5 star experience and we did!!! This hotel is very lucky to have someone this dedicated working and servicing for them.
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Higher floor the better as the higher you go, the quieter it gets. Bay views are amazing but city...
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Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 1 week ago
Dear Chris K, Thank you so much for taking the time to write your 5 star review on TripAdvisor, and the special shout out to Diane. We are indeed very lucky to have someone as dedicated to her craft and delivering exceptional service as Diane. I am happy to read that you enjoyed the spaciousness of your residence, proximity to Ghirardelli Square, and the 5 start service we are known for. We hope to welcome you back to the Fairmont Heritage Place, Ghirardelli Square in the near future! Warm Regards, Daniel
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appledude1221 wrote a review Aug 2021
Cleveland, Ohio98 contributions40 helpful votes
We decided we wanted to stay here. The hotel was very gorgeous however there were some cons. First of all when we rang the doorbell nobody answered and they made us wait for nearly 30 min just to let us in. Another con I found is why is there speakers in guest room floors. I mean the hotel is nice. The staff were so so. Also another con is they gave us a damaged room. In the master bathroom the Celling was damaged. We really enjoyed our stay and hope to be back soon despite the cons.
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Date of stay: August 2021Trip type: Traveled with family
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Response from Daniel McClain, Guest Services / Front Office at Fairmont Heritage Place, Ghirardelli Square
Responded 4 weeks ago
Dear appledude1221, Thank you for your review on TripAdvisor. I am delighted to read that you had a really enjoyable stay with us overall. Still, it is disappointing to learn that there were a few shortfalls with your stay. Please reach out to me directly at daniel.mcclain@fairmont.com to provide more details - we certainly want to address all the issues you mentioned. Thank you again for sharing your feedback, and we hope to welcome you back to our property soon. Warm Regards, Daniel McClain
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atcjenjen wrote a review Aug 2021
Amherst, Ohio37 contributions6 helpful votes
Really nice hotel, nice staff and excellent location. My only complaint is…how a hotel has Ghirardelli in their name, attached to the chocolate shop and there was not a single square of chocolate offered at check in or check out or in the rooms? My only suggestion for the hotel….give us some chocolate. Lol
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Date of stay: August 2021Trip type: Traveled with family
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Den772013 wrote a review Aug 2021
Denver, Colorado25 contributions27 helpful votes
Everything accessible from here. Large amount of space. Fantastic views from rooms and especially two fire 🔥 pits. Enjoyed healthy water 💦 fill ups. Diane was especially thoughtful to our granddaughter. Jonathan made the best of awkward situation. Feels like home every time we go!
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Date of stay: August 2021
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Room Tip: Stayed 4 times, every room was great
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Andrew1415 wrote a review Jul 2021
Chicago, Illinois144 contributions85 helpful votes
Looking for a hotel that would offer space and laundry at the end of our trip, we decided on the Fairmont Heritage Place. I had good expectations for the property, but my interests were practical. Instead, after only a few minutes, we agreed that the Fairmont would be the only property we will ever stay in for future trips to the Bay Area. Somebody asked recently what I see as the difference between a five-star and four-star hotel. The answer is training and attitude. The Fairmont staff has clearly been trained to focus entirely on the guest experience and to do so with a yes-first attitude. Additionally, like any great property, the staff follows through and delivers on its promises. The staff alone convinced me of the excellence of the hotel, but it's important to understand the tangibles, too. Nestled safely in Ghirardelli Square, the property is nearby Fisherman's Wharf, numerous restaurants, and, in the bay view suites, the view is unparalleled. As for the room itself, we had a two-bedroom suite that offered the opportunity to stretch out, do laundry in the in-room washer/dryer, prepare a meal, and enjoy a glass of wine by the fireplace. This is the definition of a five-star property and a five-star experience.
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Date of stay: July 2021
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LOCATION
United StatesCaliforniaSan FranciscoFort Mason / Fisherman’s Wharf
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Frequently Asked Questions about Fairmont Heritage Place, Ghirardelli Square
Which popular attractions are close to Fairmont Heritage Place, Ghirardelli Square?
Nearby attractions include San Francisco Maritime National Historical Park (0.2 miles), San Francisco Maritime National Historical Park Ships at Hyde Street Pier (0.2 miles), and Ghirardelli Square (0.04 miles).
What are some of the property amenities at Fairmont Heritage Place, Ghirardelli Square?
Some of the more popular amenities offered include free wifi, a fitness center, and room service.
Which room amenities are available at Fairmont Heritage Place, Ghirardelli Square?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Fairmont Heritage Place, Ghirardelli Square?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Fairmont Heritage Place, Ghirardelli Square?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Fairmont Heritage Place, Ghirardelli Square?
Conveniently located restaurants include Cafe De Casa, Eight Am, and Norman's Ice Cream and Freezes.
Are there opportunities to exercise at Fairmont Heritage Place, Ghirardelli Square?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Fairmont Heritage Place, Ghirardelli Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Fairmont Heritage Place, Ghirardelli Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Fairmont Heritage Place, Ghirardelli Square offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Fairmont Heritage Place, Ghirardelli Square?
The staff speaks multiple languages, including English, Spanish, French, Chinese, Thai, and Arabic.