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InterContinental Mark Hopkins San Francisco, an IHG Hotel

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Traveler (1743)
Room & Suite (1283)
Dining (162)

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About

#71 of 234 hotels in San Francisco
Location
4.5
Cleanliness
4.5
Service
4.2
Value
3.8
GreenLeaders Gold level
With its rich legacy and grand architecture, the InterContinental Mark Hopkins San Francisco is a beloved landmark at the crest of celebrated Nob Hill. Voted "The Best 5 Hotels in San Francisco" by Travel + Leisure, our historic charm, modern services, amenities, and breathtaking views make this premier San Francisco hotel one of the city's most sought-after destinations for meetings, weddings, and Bay Area exploring.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Wifi
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Banquet room
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Cable / satellite TV
Flatscreen TV
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Radio
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Bay View
Languages Spoken
English, Filipino
Hotel links
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Location

999 California Street, San Francisco, CA 94108
InterContinental Mark Hopkins San Francisco, an IHG Hotel
3,199Reviews53Q+A100Room tips
Traveler rating
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54austin wrote a review Apr 8
New York City, New York133 contributions78 helpful votes
My spouse and I return here every Spring for our anniversary and love it! The hotel is iconic and has gorgeous views all around, especially from the Top of the Mark. Service is generally very good. The various front desk staff were not particularly friendly, but Ben Duenas at the club lounge and Firas Muheisen are both rock stars! They were super responsive and attentive to our needs. The rooms are a bit tired, but we will return year after year for the charm and priceless experience we associate with the Mark Hopkins!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Try for a room on an upper floor with a view of the cathedral and bay. Have a sunset view at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aubrey Y, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 1 week ago
Dear 54austin, Thank you for choosing to celebrate your anniversary with us at the Mark Hopkins Hotel. We are thrilled to hear that you find our hotel charming and that you enjoy the iconic views, especially from the Top of the Mark. We apologize if the service from some of our front desk staff did not meet your expectations, but we are delighted to hear that Ben Duenas and Firas Muheisen provided you with exceptional service. Your kind words will be shared with them and the rest of our team. We appreciate your loyalty and look forward to welcoming you back year after year for more unforgettable experiences. If there's anything we can do to enhance your future stays, please do not hesitate to let us know. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul V wrote a review Jun 2023
Sydney9 contributions6 helpful votes
Hotel's Favorite
Stayed at the Mark Hopkins whilst on vacation with my wife and daughter. I booked a club lounge room for the convenience offered by breakfast. Before we arrived, Issa from the front desk offered an upgraded room which we accepted. Upon arrival, Issa checked with me to ensure everything met expectations. I am happy to say that they were surpassed! We loved our stay. The room was great. The staff were exceptional including Issa (already mentioned), Ben in the Club Lounge (efficient and friendly) and Charlotte in the Top of the Mark. I read some reviews claiming the hotel was tired. Rubbish, It is a San Francisco icon and maintained very well. Will recommend and hopefully return one day!
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Lorenzo E, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded Jun 16, 2023
Dear 728paulv, Thank you so much for taking the time to provide feedback of your stay with us. We are overjoyed to hear that you had such an enjoyable stay with us. We greatly appreciate your kind words for our colleagues, especially for Issa, Ben, and Charlotte and we also greatly appreciate your glowing review. We are so glad to have been of service to you and we cannot wait to be of service to you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melissa E wrote a review Mar 2024
3 contributions1 helpful vote
This is my favorite hotel in San Francisco. I literally come back every month because the staff is so kind and makes us feel like we are at home. Raffy is so sweet and always remembers me and my children every time we come. So thoughtful. Issa always makes sure I get the best room for me and my daughters. Tony is great and always makes sure my car is ready and my bags are safe waiting for me. The staff is truly amazing and reason enough to come back every month. I’ve never had this kind of treatment at any other hotel in San Francisco. Five stars 👍🥂
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lorenzo E, Owner at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 3 weeks ago
Dear Melissa E, Thank you very much for your continued patronage and for taking the time to share your feedback. We are delighted to hear that our staff, particularly Raffy, Issa, and Tony, have consistently provided you with exceptional service, making you feel at home during each visit. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we are pleased to know that we have been able to meet your expectations consistently. Your loyalty and kind words are greatly appreciated, and we are honored to be your preferred hotel in San Francisco. We look forward to welcoming you and your daughters back for many more memorable stays in the future. Should you have any further requests or if there is anything else we can do to enhance your experiences with us, please do not hesitate to reach out. Thank you once again for choosing to stay with us. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nadia K wrote a review Mar 2024
2 contributions
Awesome !! This is my 7th visit to this hotel and San Francisco, 3 were vacations and 4 business trips. I LOVE this hotel for the gorgeous location really nice spacious rooms, the top of the mark (bar at the top of the hotel) and the friendly staff who greets us every time and makes us fell at home and welcome. Special shout out to Issa who is very friendly and extremely professional !!! Makes my stay so so comfortable and pleasant !!! Issa goes above and beyond to make my trips as enjoyable as possible provide all the information I need and saves me time with the I out I need when I need it. Thank you all the staff and thank you so much Issa!! Until next month again! Cheers
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: I love the vintage feel and elegance of the hotel and furniture in the rooms. So classic and neat...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aubrey Y, Guest Services / Front Office at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 3 weeks ago
Dear nadiakx1469JD, Thank you for your glowing review and for choosing to stay with us repeatedly during your visits to San Francisco. We are thrilled to hear that you have enjoyed your experiences with us and that our hotel has become your preferred choice in the city. It's wonderful to know that you appreciate our excellent location, spacious rooms, and the iconic Top of the Mark bar. We are also grateful for your kind words regarding our friendly staff, especially Issa. We will be sure to pass on your compliments to him and the rest of our team. Thank you for your loyalty and for recognizing the efforts of our staff to ensure your comfort and satisfaction. We look forward to welcoming you back for your next visit, and we hope to continue exceeding your expectations. If there is anything else we can do to enhance your stays with us, please don't hesitate to let us know. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tom H wrote a review Mar 2024
Hythe, United Kingdom179 contributions120 helpful votes
We stayed here for 5 nights and it was OK. It certainly has more character than the average IHG property but be prepared to climb hills each day or use the cable cars to get to and from it!!! The menu wasn’t great in the bar ir the restaurant so we tended to eat out. The staff are helpful and pleasant enough.. Overall it’s an OK kind of place. I personally wouldn’t rush back but then again there’s nothing particularly wrong with the property either. It’s just not memorable.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from SOCi User, Other at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 4 weeks ago
Thank you for sharing your experience with us. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more memorable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim K wrote a review Mar 2024
1 contribution
Excellent stay and status recognition by Issa at the front desk. He cares about frequent guests and goes out of his way to make you feel welcomed and comfortable. The hotel, while older, has a charm about it and represents an excellent value in one of the best and safest SF neighborhoods, with exceptional views.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: Go for a sunset beverage at the Top of the Mark.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SOCi User, Other at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded 5 weeks ago
We're thrilled to hear about your excellent stay and the exceptional service you received from Issa. It's lovely that our hotel's charm and location added to your positive experience. We appreciate your feedback and look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jonathan L wrote a review Mar 2024
1 contribution
Great service from Miguel and Issa! I’ve stayed here multiple times. On my most recent visit, they helped us with an early check-in and found us a wonderful corner room - what a view! The hotel also has charming historical features and decor.
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michelle Basaysay, Other at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded Mar 10, 2024
Thank you for the 5-star review! It's great that our early check-in option and room selection meet your needs. We're also glad you enjoyed the unique historical features of our hotel. Thank you for your continued patronage and the excellent review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shawna G wrote a review Feb 2024
1 contribution
The service at the Nob Hill was excellent, the staff went above and beyond and made our stay at the Mark Hopkin’s memorable. The food was spectacular and the rooms were clean and comfortable. Thank you to Kaunish, John, Wayne, Anna, Owaies, and the rest of the wait staff for their kindness and service. Thank you to the cleaners, restaurant staff, concierges and front desk staff for being so accommodating.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Soci Assist, Owner at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded Mar 3, 2024
We're happy you've had an excellent experience at Nob Hill and found our staff accommodating. Knowing that our food, cleanliness, and comfort meet your expectations is lovely. Your kind words about our team are greatly appreciated. Thank you for sharing your memorable stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen O wrote a review Feb 2024
Boston, Massachusetts67 contributions84 helpful votes
We stayed at the Intercontinental Mark Hopkins for a few days as we explored San Francisco and began a road trip across CA. It was a lovely hotel - cozy and charming rooms, excellent location in Nob Hill, and helpful staff. Our room had a nice city view. We enjoyed breakfast in the hotel restaurant. One thing to note is that it is at the top of a steep hill. We thought it was a great spot - we like to walk and enjoyed the location - but if you have mobility concerns this could be an issue. We also were not able to try the rooftop restaurant as there was a private event happening. We recommend!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Soci Assist, Owner at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded Mar 3, 2024
All of your positive remarks are sincerely appreciated! We're happy you enjoyed your stay at our hotel and appreciated the charm of our rooms, prime location, and dedicated staff. We're glad you could enjoy breakfast in our restaurant and the city view from your room. We appreciate your feedback regarding the hill and the rooftop restaurant. Thank you for recommending us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CalBear415 wrote a review Feb 2024
Madison, Wisconsin13 contributions6 helpful votes
This was such a poor experience. Rates in the city are dropping, I had a room through a hotel block, I found a better rate and asked to price match. Rather than make the process simple, they went out of their way to ensure I cancelled. The corporate line I got was that my booking was made more than 24 hours before. Don't claim to guarantee a price match and then make people jump through hoops. After I cancelled my booking, I realized there was a better hotel available for even cheaper, guess what they price matched! Don't expect much from this place, certainly not if you ask for anything.
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Date of stay: February 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lorenzo E, Owner at InterContinental Mark Hopkins San Francisco, an IHG Hotel
Responded Feb 26, 2024
Hello CalBear415, We are deeply disappointed to learn about the challenges you encountered during your recent experience with us. Your feedback is incredibly valuable to us, and we sincerely apologize for any inconvenience or frustration you may have experienced. We regret that our price match process did not meet your expectations and for any inconvenience caused during your booking process. Please know that we take your concerns seriously, and we will review our procedures to ensure a more streamlined and customer-friendly experience moving forward. Our goal is to provide exceptional service and exceed our guests' expectations, and we regret that we fell short in your case. We truly appreciate your feedback as it helps us improve and better serve our guests in the future. If you would like to discuss your experience further or if there is anything we can do to rectify the situation, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we would welcome the opportunity to regain your trust. Sincerely, Lorenzo E
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$173 - $291 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental mark hopkins san francisco hotel san francisco, intercontinental san francisco, san francisco intercontinental
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Nob Hill
NUMBER OF ROOMS
383
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL MARK HOPKINS SAN FRANCISCO, AN IHG HOTEL $168 ($̶3̶5̶0̶) - Updated 2024 Prices & Reviews - CA

Frequently Asked Questions about InterContinental Mark Hopkins San Francisco, an IHG Hotel
Which popular attractions are close to InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Nearby attractions include San Francisco Playhouse (0.2 miles), Cable Car Museum (0.2 miles), and Grace Cathedral (0.2 miles).
What are some of the property amenities at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Conveniently located restaurants include Fino Bar & Ristorante, Nob Hill Cafe, and Tacorea.
Are there opportunities to exercise at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Is InterContinental Mark Hopkins San Francisco, an IHG Hotel located near the city center?
Yes, it is 0.9 miles away from the center of San Francisco.
Are any cleaning services offered at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Mark Hopkins San Francisco, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Mark Hopkins San Francisco, an IHG Hotel?
The staff speaks multiple languages, including English and Filipino.