Palace Hotel, a Luxury Collection Hotel, San Francisco
2,051 reviews
#49 of 247 Hotels in San Francisco
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Room & Suite (907)
Dining (254)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel, a Luxury Collection Hotel, San Francisco
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#49 of 247 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Palace Hotel, a Luxury Collection Hotel, San Francisco is a premier hotel in downtown San Francisco, California near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Location
Full view
100Great for walkers
Grade: 100 out of 100
392Restaurantswithin 0.3 miles
108Attractionswithin 0.3 miles
Contact
2 New Montgomery Street, San Francisco, CA 94105-3477
Getting there
Montgomery StBART2 min
Montgomery StMuni2 min
Rental CarsSee rental cars from $26/day
2,051Reviews50Q+A100Room tips
Reviews
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Popular mentions
The Palace Hotel is a piece of history and is always so well decorated. The seasonal flowers they display in the lobby are gorgeous! The restaurant under the stained glass roof is something to be seen! I would recommend splurging for brunch or a cocktail under the stained glass ceiling so you can enjoy the beauty of it. Yes the brunch is pricey but the service and food are amazing and a great way to experience this amazing hotel. Our room was not in the greatest location as the view was the outside of the stained glass atrium but the room itself was fantastic! The bathroom was gorgeous (however I am not a fan fo the European style shower door) and recently remodeled. The bed was very comfortable and I slept like the angel that I am!
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Date of stay: January 2020
Value
Rooms
Service
Room Tip: You have to have brunch here!
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2 Helpful votes
Helpful
I always like to start off with the bad, because that's what you probably want to know about anyway. My wife and I stayed here 5 nights. Now, we don't expect anything in the line of a room upgrade being Marriott Gold. However, I think we were probably placed in one of the smallest rooms on property. This historic buildings always have those few rooms that are smaller than the standard room because of architectural oversight. The Palmer House in Chicago is a culprit of this. I think we just drew the short straw. To worsen matters, we were awoken at 5:00 AM the first morning by noisy jackhammers right outside. I get it. It's San Francisco. There's construction to be done. That doesn't help me get any sleep though. Suffice to say, the first 24 hours of our stay weren't amazing. Now, the good. The location of the hotel is well placed. The inclusion of the chocolate shop on property is a wonderful touch, and the lobby/restaurant is obviously astounding. Prices in the restaurants are inflated, as you would expect. Still, it's quite the sight. For our 5 days sightseeing tour, I can't imagine a better placed hotel in the city. Overall, we didn't spend too much time in the room, so the smaller room size wasn't a deal breaker. Our interactions with staff were brief but pleasant. I can honestly somewhat forgive the cramped room because it is a historic building and you really have to expect that to some degree. Compared to the other hotels in this city, this one is actually one of the better ones. Prices are also generally good here. Yes, it's a step below the St. Regis and Ritz, but it's also not $500 a night.…
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Date of stay: October 2019
1 Helpful vote
Helpful
I have stayed in many hotels in San Francisco, and this was among the very best experiences. My fiancé joined me on a work trip, and we were blown away by the quality of service, the stunning property, and the incredible daily breakfast. We were upgraded to a beautiful suite that was perfect for us to have our own space and room to take work calls. The elite breakfast voucher was straightforward and easy to use, the servers were kind and attentive, and it was the best luxury breakfast buffet we have ever had. The location is perfect for work or exploring the city (and beyond). This might be my new favorite hotel in SF. Thank you for an exceptional experience!
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Date of stay: January 2020Trip type: Traveled on business
1 Helpful vote
Helpful
I stayed the weekend before coronavirus shut down travel. Have stayed here number of times before. The most recent renovations have greatly improved hotel. Love the tall ceilings and early 1900’s feel combined with new and modern furniture and fixtures in rooms. The buffet breakfast in the elegant dining area is a special treat. Gym is fully equipped and not busy so everything is available. The location next to Montgomery St station is accessible to everything either via transit or walking. I have stayed many times at all the top SF hotels: Ritz, Four Seasons, St Regis, W and this is my favorite. I am a Marriott Ambassador Elite customer and felt that hotel made effort to recognize my status.
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Date of stay: March 2020Trip type: Traveled with friends
4 Helpful votes
Helpful
If I were to use 3 words to describe the staff at the Palace Hotel they would be patience, friendly and professional, The service was impeccable. The room was great, but definitely in need of renovations. Among those hotels in San Francisco, this is probably the oldest hotel that I've ever stayed at. Don't get me wrong, I love historic hotels, just the rooms are a bit outdated. That's all.
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Date of stay: June 2019
4 Helpful votes
Helpful
Response from TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded Mar 17, 2020
Dear theguyfromthatonebar, Thank you for choosing the Palace Hotel, A Luxury Collection Hotel and for the kind review. We are charmed to know you had a great stay and that you were impressed with the exceptional service provided by our dedicated associates. Although you liked your room, we appreciate your feedback regarding the need to update our accommodations. We will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Aimee King Director of Sales and Marketing
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PRICE RANGE
$209 - $557 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
552
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Claim Your Listing Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (0.1 miles), Filbert Steps (0.2 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Taj Campton Place Restaurant, Mourad, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Palace Hotel, a Luxury Collection Hotel, San Francisco located near the city center?
Yes, it is 1.0 miles away from the center of San Francisco.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.