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Palace Hotel, a Luxury Collection Hotel, San Francisco

2 New Montgomery Street, San Francisco, CA 94105-3477
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1897)
Room & Suite (917)
Dining (256)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel, a Luxury Collection Hotel, San Francisco
Updated 03/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#50 of 248 hotels in San Francisco
Travelers' Choice
GreenLeaders GreenPartner
Encounter the luxury of the Gilded Age, historic architecture and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco. Located in downtown San Francisco, our iconic, historic hotel features authentic elements paired with classically inspired, modern décor. Relish our wealth of hotel services and amenities, from professional concierge assistance and valet parking, to in-room dining, scenic city views, a cutting-edge fitness center, meetings and event services and more. Our legendary hotel showcases two famous restaurants, with a distinctive setting for any occasion. Enjoy a leisurely dip in our heated, indoor pool with a sky-lit ceiling. Step outside our doors and explore downtown San Francisco, including Union Square, cable cars and Chinatown, just blocks away. Let us regale you with five-star service, extraordinary accommodations and deluxe amenities at the first luxury hotel in San Francisco, CA; as grand and trend-setting today as it was when we first opened our doors.
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Full view
Property amenities
Valet parking
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid wifi
Hot tub
Indoor pool
Heated pool
Breakfast buffet
Breakfast in the room
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Hair dryer
VIP room facilities
Bottled water
Flatscreen TV
On-demand movies
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Room types
City view
Non-smoking rooms
Family rooms
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Languages Spoken
Hotel links
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2052Reviews50Q+A100Room tips
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Popular mentions
equatic wrote a review Yesterday
Chicago, Illinois4 contributions1 helpful vote
This hotel has been closed due to Covid but there is absolutely nothing to indicate this. I made a reservation which was cancelled a month later "because the property will now be closed during your stay." I called Marriott and they could not provide any information, but provided the front desk number which had an automated message stating that the hotel is closed. Do not book!! This carelessness and inexplicable failure to update their website or disable booking put us in a bind for our stay.
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Date of stay: May 2021
Joseph H wrote a review Mar 2021
New York98 contributions9 helpful votes
We booked our stay through Amex's FHR program. My status was recognized when I checked in and we were upgraded to junior suites. The concierge was very helpful, both the one we corresponded with via email before our stay and the one on site. They helped us with everything from booking our breakfast reservation (breakfast buffet is included when booking with FHR), making an afternoon tea booking (which can be challenging as it is very popular), and even sending someone to make the bed more firm because it was a bit too soft for us. The room was bright, spacious, elegant, and comfortable. On our first evening, we enjoyed a nice dinner at the Pied Piper using some of our food credit from FHR, and then had a brief nighttime swim at the large pool. The next morning, we enjoyed the luxurious breakfast buffet, which is included with FHR bookings. The buffet had everything from eggs and meats, to smoked salmon and charcuterie, to yogurt parfaits and fresh fruits. For the rest of the day, we were able to walk to various attractions in downtown SF, such as the cable car and the Ferry Building. We enjoyed afternoon tea in the beautiful lobby of the hotel as well. All in all, we loved our experience at the Palace, especially with the perks of the FHR program.
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Date of stay: April 2020
Sleep Quality
2 Helpful votes
Nathan Wise wrote a review Dec 2020
San Jose, California108 contributions87 helpful votes
The Palace Hotel is a piece of history and is always so well decorated. The seasonal flowers they display in the lobby are gorgeous! The restaurant under the stained glass roof is something to be seen! I would recommend splurging for brunch or a cocktail under the stained glass ceiling so you can enjoy the beauty of it. Yes the brunch is pricey but the service and food are amazing and a great way to experience this amazing hotel. Our room was not in the greatest location as the view was the outside of the stained glass atrium but the room itself was fantastic! The bathroom was gorgeous (however I am not a fan fo the European style shower door) and recently remodeled. The bed was very comfortable and I slept like the angel that I am!
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Date of stay: January 2020
Room Tip: You have to have brunch here!
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3 Helpful votes
James F wrote a review Sep 2020
Ellijay, Georgia39 contributions59 helpful votes
I always like to start off with the bad, because that's what you probably want to know about anyway. My wife and I stayed here 5 nights. Now, we don't expect anything in the line of a room upgrade being Marriott Gold. However, I think we were probably placed in one of the smallest rooms on property. This historic buildings always have those few rooms that are smaller than the standard room because of architectural oversight. The Palmer House in Chicago is a culprit of this. I think we just drew the short straw. To worsen matters, we were awoken at 5:00 AM the first morning by noisy jackhammers right outside. I get it. It's San Francisco. There's construction to be done. That doesn't help me get any sleep though. Suffice to say, the first 24 hours of our stay weren't amazing. Now, the good. The location of the hotel is well placed. The inclusion of the chocolate shop on property is a wonderful touch, and the lobby/restaurant is obviously astounding. Prices in the restaurants are inflated, as you would expect. Still, it's quite the sight. For our 5 days sightseeing tour, I can't imagine a better placed hotel in the city. Overall, we didn't spend too much time in the room, so the smaller room size wasn't a deal breaker. Our interactions with staff were brief but pleasant. I can honestly somewhat forgive the cramped room because it is a historic building and you really have to expect that to some degree. Compared to the other hotels in this city, this one is actually one of the better ones. Prices are also generally good here. Yes, it's a step below the St. Regis and Ritz, but it's also not $500 a night.
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Date of stay: October 2019
3 Helpful votes
HRtravelgal wrote a review Jun 2020
Denver, Colorado5 contributions9 helpful votes
I have stayed in many hotels in San Francisco, and this was among the very best experiences. My fiancé joined me on a work trip, and we were blown away by the quality of service, the stunning property, and the incredible daily breakfast. We were upgraded to a beautiful suite that was perfect for us to have our own space and room to take work calls. The elite breakfast voucher was straightforward and easy to use, the servers were kind and attentive, and it was the best luxury breakfast buffet we have ever had. The location is perfect for work or exploring the city (and beyond). This might be my new favorite hotel in SF. Thank you for an exceptional experience!
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Date of stay: January 2020Trip type: Traveled on business
2 Helpful votes
$209 - $557 (Based on Average Rates for a Standard Room)
palace hotel san francisco, palace san francisco
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
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Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (0.1 miles), Filbert Steps (0.2 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Mourad, Taj Campton Place Restaurant, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Palace Hotel, a Luxury Collection Hotel, San Francisco located near the city center?
Yes, it is 1.0 miles away from the center of San Francisco.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.