Palace Hotel, a Luxury Collection Hotel, San Francisco
2 New Montgomery Street, San Francisco, CA 94105-3477
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Dining (300)
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About
#34 of 343 hotels in San Francisco
Location
4.7
Cleanliness
4.7
Service
4.4
Value
4.1
Travelers' Choice
GreenLeaders GreenPartner
Experience the luxury of the Gilded Age, historic architecture, and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco in the heart of downtown San Francisco, CA. The iconic, historic hotel features authentic elements and modern decor, with a variety of amenities, including professional concierge assistance, valet parking, in-room dining, a cutting-edge fitness center, and two famous restaurants. Guests can enjoy a leisurely dip in the heated indoor pool with a sky-lit ceiling, and explore downtown San Francisco, including Union Square, cable cars, and Chinatown, just blocks away.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Location
2 New Montgomery Street, San Francisco, CA 94105-3477
Palace Hotel, a Luxury Collection Hotel, San Francisco
Getting there
Great for walkers
Grade: 100 out of 100
100
San Francisco Intl Airport
11.6 mi•
See all flights
Metropolitan Oakland Intl Airport
10.9 mi•
See all flights
Montgomery St
2 min•BART
Rental Cars
272 Restaurants
within 0.3 miles
2394Reviews53Q+A100Room tips
Reviews
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Most Recent
Loud room on the roadside, didn’t sleep all night after a long flight. No bellboy at entrance, dirty hotel and room, poor service and terrible food. Hotel offered me free parking in return (!) or a different room the next day or a downgrade to another room without a discount in the rate. Tried to arrange the day after but no one picked up at front desk the two times I called.
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Diana has been one of the best service staff we’ve met. She was warm and entertaining, making the 1st impression count! Joe from concierge was also eager to help with our bags and luggages. House keeping staffs did a great job maintaining cleanliness, always so cheerful to greet us along the corridors. Ming from Piped Piper is also chatty and ready to offer info on the property while we were having our drinks. On the overall, we can feel warm and genuine happiness from all the service staff. I think the GM did a fabulous job keeping such a happy team. Well done, we definitely felt like royalities past 3 nights!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 2 days ago
Dear BVKG, Thank you for taking the time to leave such a complimentary review. We always appreciate feedback. We are truly delighted to read that you felt the warmth and hospitality that each of our team members make every effort to deliver each day. We are very fortunate to have such dedicated and caring associates as part of the Palace team. It is our primary aim to make sure that all of our guests have a memorable and special experience, and to hear that everything was so perfect is rewarding in itself. I will take pride in sharing your very kind words with Diana, Jose and Ming. We look forward to welcoming you back to the Palace for more memorable experiences. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful historic hotel with an amazing courtyard that is utilized for its main restaurant. Read about the history of this luxury hotel that dates back to 1875. It was a perfect location for our 3-day trip to San Francisco. It was in walking distance to our planned activities, Chinatown and other San Francisco sights. Good restaurants also in walking distance.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 2 days ago
Dear johngD384QU, Thank you for taking the time to review your visit to the Palace. We truly appreciate our guests taking the time to provide feedback. I am so pleased to read that had such a wonderful stay and enjoyed our central convenient location. My colleagues really do take great pride in ensuring each that everyone has a truly memorable stay at the Palace, so I was truly pleased to read your kind comments and your appreciation of the hotel's history. We do hope you will return to the Palace very soon. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There’s no doubt this is a beautiful hotel, with an amazing history. But here’s the sad however….you cannot be luxury when there is a lack of attention to the detail. Vents are always a good indicator of cleanliness and they were very poor in the room. All 3 were covered in…however can’t fault room keeping and service just lacking in maintenance.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 6 days ago
Dear carriem41743, Thank you for your review. We regret that the guestroom did not match the expectations set by the hotel's beauty and history. We apologize for any discomfort you encountered as a result of the quality of your sleeping room. Your comments about the guestroom will be taken into account as we continually assess and improve the maintenance of our accommodations. We are glad to read that you ranked the hotel's location and service provided by our associates more favorable. We appreciate your constructive feedback, as it helps us identify areas where we need to improve. Your experience is not reflective of the quality of our sleeping rooms, and we assure you that we will take immediate action to address the issues you raised. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The AI review posted above is right on the money. The Palace is exactly what you might expect in a luxury hotel. I would like to comment on the magnificent Garden Room restaurant where the ambience is off the charts but the policy falls short of the mark. They do not have a full service restaurant available during all reasonable hours. There is no host on duty all day and the hours for meals are rigidly circumscribed; such as, one cannot order lunch past 2:00pm. And then nothing (I do not consider High Tea at an hundred dollars per head, having something to eat) until dinner hour. Usually, top hotels maintain a way to feed their guests from early morning to late in the evening. So, that’s disappointing.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear Scotus1, Thank you for posting a review of your stay with us at the Palace hotel. We are delighted to learn that you enjoyed the ambience of our beautiful Garden Court restaurant. We are sorry that our restaurant hours of operation were limited and diminished your overall Palace experience. Thank you for your insights, and we wish you all the best with your future travels. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stunning hotel, wonderful stay. We live in the Bay Area. The Palace Hotel has become our go to place for a night in the city. We love everything about this hotel, every time. The service is truly wonderful, staff is friendly and helpful. The rooms are spacious and quiet, with very comfortable beds. The pool area is truly special. Perfect for an early morning swim to watch the sun rise on the surrounding buildings. Location is also great. A short walk to Union square, shows, restaurants, transportation and to the ferry building with great shopping and lots of cafes. The real star is the historic building, the architecture, and the atmosphere. The great room in the lobby is stunning and a perfect place to wind down after a long day of walking in the city.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear elsaleontin, Thank you for taking the time to review your visit to The Palace. It is always such a pleasure to read about our customer's experiences, and we are delighted to read that you had a wonderful visit and rated your stay so highly. Thank you for your very kind comments regarding the quality of your room, the glass enclosed indoor pool and the level of service provided. We are so pleased you enjoyed your room, the facilities and our service. We really do aim to deliver an exceptional level of service to our guests, and I am delighted to read that we exceeded your expectations. I do hope you will return for another Palace experience very soon. Kindest Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a very busy time with political gatherings and APEC meetings the same week as the conference I was attending. BRAVO to the staff and management at Palace Hotel for making all the issues with travel, restaurants and general service so much easier! My room was PERFECT and the conference I attended was very well catered to! I imagine that a lot of extra thought and work went in to making this week come together as seemless and calmly as it did. VERY impressed. I look forward to visiting again for pleasure.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear norie759, Thank you for your five-star review and such kind words! We are delighted that you enjoyed your visit to the Palace hotel, and I am so pleased that you had a truly memorable experience and felt so at home. We take the greatest pride in delivering exceptionally high levels of both facilities and service. I am so thrilled we achieved this during your time with us, and your stay was not impacted with APEC. We are delighted to read that our planning for APEC contributed to our guest's comfort. We hope to welcome you back when you are next in San Francisco. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A stunning historic building on Market Street. The architecture is stunning, the room was spacious and extremely well presented. Loved the bed - and the shower. Breakfast was the star! Exceptional ! Staff were lovely. Pool was good. I had a great stay. I have stayed in many San Francisco hotels and the Palace is my new go to hotel.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 1 week ago
Dear G1627HIcolinb, Thank you for your very kind words and for taking the time to write such a positive review of your stay; we always appreciate feedback and like to hear about our guest's experiences. At the Palace hotel we are very proud of the high standards of service that we provide, ensuring each individual guest has the most memorable and special experience. I was so thrilled to read that the service and amenities exceed your expectations. I will have great delight in passing on your feedback to my colleagues. We look forward to welcoming you back for another Palace Experience very soon. With Warmest Regards, Mike O'Sullivan Front Office.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a short stay at this hotel during our recent trip to USA. Staff at the front desk were helpful and when inquired, they gave us some tips about exploring around. The room was decent and the amenities were good. Hotel in particular has a beautiful lobby that opens to the restaurant/cafe area with high roof ceiling which gives a very elegant look to the property. In the evenings, weather was chilly so we really enjoyed the warm water pool in the hotel. I had a toddler and she absolutely loved this. This hotel has some historic significance which also involved US presidents and this can be seen across the hotel with their interior and also with the menus etc. when going through reviews, we were quite worried about the homeless population but in this area in particular we didn’t see this to to the level in other areas of SF. Overall, this is a very good property and highly recommended irrespective of your purpose of the visit whether it’s for families, couples or business…
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 2 weeks ago
Dear ThilankaA, We love to hear from our guests and truly appreciate you taking the time to leave a review. It is wonderful to read that you enjoyed time with us, and it will be a pleasure to pass on your kind thoughts to all my colleagues, who do go the extra mile to ensure everything is just perfect during your stay. Thank you also for taking the time to mention the historic nature of the hotel. We are very proud of the history of the Palace hotel and take every opportunity to celebrate the special place the Palace has in the history of San Francisco. Our pool area is very popular with families and should your return to the Palace during the summer season please check out our pool movie nigh each Saturday night. We hope to warmly welcome you again to the Palace hotel in the future, if we can be of any assistance in the meantime, please do let us know. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It was a fabulous hotel, the staff was extremely friendly, polite and helpful. The room bathroom was small but this is a gorgeous historic hotel. Both the concierge, Malia, and the doorman, Jorge, were delightful and super helpful!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Easy access to public transport, lots of dining options nearby.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 2 weeks ago
Dear ieshiar2023, How wonderful it was to welcome you to the Palace hotel and to hear you had a fabulous stay! Thank you for taking the time to write this review. Your comments about the level of service you consistently received are such a pleasure to read, and I will be sure to share them with colleagues across the hotel. I know both Malia and Jorge will be touched to have received a special mention. We all look forward to welcoming you back when you are next in San Francisco, and if there is anything else we can do in the meantime please do not hesitate to contact us. With Warmest Regards, Mike O'Sullivan Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$262 - $435 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
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Claim Your ListingPALACE HOTEL, A LUXURY COLLECTION HOTEL, SAN FRANCISCO - Updated 2023 Prices & Reviews (CA)
Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.1 miles), Filbert Steps (0.2 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Fogo de Chão Brazilian Steakhouse, Mourad, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Palace Hotel, a Luxury Collection Hotel, San Francisco located near the city center?
Yes, it is 1.0 miles away from the center of San Francisco.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.