Palace Hotel, a Luxury Collection Hotel, San Francisco
2,093 reviews
#48 of 251 Hotels in San Francisco
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Room & Suite (891)
Dining (247)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 11/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel, a Luxury Collection Hotel, San Francisco
Updated 11/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#48 of 251 hotels in San Francisco
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Encounter the luxury of the Gilded Age, historic architecture and world-class service at Palace Hotel, a Luxury Collection Hotel, San Francisco. Located in downtown San Francisco, our iconic, historic hotel features authentic elements paired with classically inspired, modern décor. Relish our wealth of hotel services and amenities, from professional concierge assistance and valet parking, to in-room dining, scenic city views, a cutting-edge fitness center, meetings and event services and more. Our legendary hotel showcases two famous restaurants, with a distinctive setting for any occasion. Enjoy a leisurely dip in our heated, indoor pool with a sky-lit ceiling. Step outside our doors and explore downtown San Francisco, including Union Square, cable cars and Chinatown, just blocks away. Let us regale you with five-star service, extraordinary accommodations and deluxe amenities at the first luxury hotel in San Francisco, CA; as grand and trend-setting today as it was when we first opened our doors.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
389Restaurantswithin 0.3 miles
108Attractionswithin 0.3 miles
Contact
2 New Montgomery Street, San Francisco, CA 94105-3477
Getting there
Montgomery StBART2 min
Montgomery StMuni2 min
Rental CarsSee rental cars from $32/day
2093Reviews51Q+A100Room tips
Reviews
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Popular mentions
We went to Palace for a thanksgiving weekend SF trip, and rates were pretty good. We got connecting jr suites and it was roomy. We haven’t stayed in a downtown hotel for ages, so I’m not sure what’s normal, but you could hear some car honking through the window. Not too much noise from the hallway. The rooms are well appointed with high ceilings, soft sheets, slippers, fridge, and even board games. However the thermostat wouldn’t heat the room above 72, and my family likes to sleep at 75. The indoor pool is nice but the jacuzzi was under repairs. The ground floor breakfast restaurant was tasty and kid friendly. The elevators are old and small, but we rarely had to wait over 30 seconds for the next one. Most people were masking and the hotel did check for proof of vaccinations, which made us feel better. Valet parking was $72 per night, oof. The location was very convenient and the staff were all super nice and professional. We’d probably come back if the rates were good.…
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Date of stay: November 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Hi I am still staying in palace hotel The service is awful,they don’t serve lunch in hotel They close breakfast 30 minutes sooner because they can’t manage the guys whime stay out for breakfast,the room dining is only for breakfast and also takes 50 minutes to bring breakfast and for pancakes they don’t have even strawberry and nutella unbelievable!!!! There was some vibration noise in the room that I staying,It might come from the old pipes of the hotel itself or the fridge. But it’s really hurts fir sleeping I asked the receptionist that i want to talk with the hotel manager but she said give your number he is not available now but he didn’t call me!!!! I payed too much for NO SERVICE!!!!!really shameful
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Date of stay: November 2021Trip type: Traveled with family
Helpful
Booked on the Marriott site, make sure if you select the AAA member rate (to my pleasant surprise at check in this included free parking ($72 per day normally for valet) and $25 per day credit for onsite restaurant and bar. Hotel is beautiful when you walk in. Rooms are comfortable, clean, updated, and roomy. The hotel itself is in the financial district vicinity and there seemed to be a lot of business people staying there. Chinatown and Union Square is close and it's about a 25 min walk to Fisherman's Wharf. There are some shady areas depending on where you head so be mindful. The areas mentioned are fine to walk to. Great hotel would return.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
Helpful
Beautiful grand hotel. But that's all that was positive. Got an email a few days before stay asking to share itinerary and preferences. No response was received to my detailed email at all. Chatted on marriott app to request preferences, but everyone seems to be busy trying to sell upgrades instead of looking to fulfill any preferences. Booked with Amex FHR, front desk staff seems overworked and disinterested. So called "upgrade" was a smallish room with a nothing view. No coffee in the room. No dining options in the afternoon at all. Only one restaurant "Pied piper" for dinner, and again, staff seems overworked and disinterested. Very very limited menu with staff denying any special request (like no cheese). Forget about getting anything if you are vegan like me or even vegetarian. Overall, only luxury in this hotel was in looks. Service was disappointing, to say the least. …
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Date of stay: November 2021Trip type: Traveled as a couple
Helpful
The Palace is aptly named. It feels quite royal. There are always multiple doormen minding the regal entrance. The lobby is gorgeous, as are all the public spaces, which are large. Our room was very nice, with lots of crown molding. Only downside is no coffee maker in the room, and no morning coffee service in the lobby.
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Date of stay: November 2021
Location
Cleanliness
Service
Helpful
PRICE RANGE
$209 - $557 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
552
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Claim Your Listing Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (0.1 miles), Filbert Steps (0.2 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, valet parking is available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Mourad, Taj Campton Place Restaurant, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco have airport transportation?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palace Hotel, a Luxury Collection Hotel, San Francisco located near the city center?
Yes, it is 1.0 miles away from the center of San Francisco.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.