Palace Hotel, a Luxury Collection Hotel, San Francisco
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Room & Suite (977)
Dining (295)
What is Travelers’ Choice?
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palace Hotel, a Luxury Collection Hotel, San Francisco
Updated 05/13/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 245 hotels in San Francisco
Location
4.7
Cleanliness
4.6
Service
4.3
Value
3.9
Travelers' Choice
GreenLeaders GreenPartner
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Paid wifi
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
ATM on site
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
350Restaurantswithin 0.3 miles
110Attractionswithin 0.3 miles
Contact
2 New Montgomery Street, San Francisco, CA 94105-3477
Getting there
Montgomery StBART2 min
Montgomery StMuni2 min
Rental CarsSee rental cars from $37/day
2147Reviews51Q+A100Room tips
Reviews
Traveler rating
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@i_therefore_conclude wrote a review Sep 2022
Orange County, California1975 contributions287 helpful votes
+1
We had a fantastic weekend getaway in San Francisco thanks in big part to the fabulous accommodations at the Palace Hotel. Gelli at the front desk graciously welcomed us, acknowledged our Ambassador status right away and thanked us for picking the hotel. Knowing that the upgraded room was not ready at 4:30pm, she personally went up to check out how much longer we have to wait. A beautiful corner deluxe, 2 room king suite with a sitting room on the 7th floor was indeed worth the wait. So spacious, so lovely and complete with fluffy towels, Frette robe and slippers, topnotch toiletries, personalized handwritten note and wine were there to help us jumpstart the weekend. Breakfast at the gorgeous Garden Court was fantastic. That ceiling, fresh orchids and overall ambience are truly breathtaking. The location of the hotel is on Montgomery and Market, a good 10 min walk down to the Ferry Building. The Bart station is 100 steps away unfortunately it is under construction until mid-October so we had to walk 3 blocks up to the Powell Street Bart. We felt safe in the area. There’s a lot of homeless people everywhere in the city but this seems to be the sad state of most metropolitan cities in America /sigh/ Uber/Lyft not hard to find. Cafes, bars and restaurants are within steps. Best part of our stay I have to mention is the wonderful king bed. We slept so well and wish we could stay another day. We highly recommend for a superb Bonvoy experience. Pics & vids on IG: @i_therefore_conclude…
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We were in San Francisco for a wedding party, and decided to stay in the Palace for the night. I don't normally book in a large hotel for personal travel, but I'm glad I did this time. Not sure if it's because I'm a Marriott Gold member, but we got upgraded to a deluxe room that was immaculate. Bathroom was set up for very low water consumption, but the shower still had lots of pressure and toilet worked well. Decor was contemporary, not at all dated like I might have expected for a historic hotel. The people at the hotel were exceptionally friendly, including the desk staff, conceirge, and employees working all over the hotel. For instance, my wife and I were taking a selfie at the gorgeous Garden Court, and an employee spontaneously dropped what he was working on and asked if we wanted him to take our picture. When we said yes, he took our jackets and bag so we didn't have to hold anything, and took 3 pictures! The indoor pool is amazing. It's a perfect temperature and set up for both lap swimming and recreation, with floor to ceiling windows giving you a great view of the city and lots of natural light. They had a big screen at the end of the pool, where they apparently show movies on Saturday nights (guests can get an inner tube and watch from the pool). On our second visit to the pool, there was a very kind attendant who was talking to one of the families and bringing out pool toys for them, and she brought out bottled water and fudgesicles for us! I know a lot of people are having a tough time these days, so I especially appreciated being at a place where the employees truly seem to love their jobs and care about the guests. It speaks well to the management that they've been able to retain such great staff. Another thing I liked--a large number of San Francisco boutique hotels tack on "amenity fees" (despite not offering any unusual amenities), "destination fees", etc. that can easily add another $65/night to your bill. The Palace wasn't cheap but we paid exactly the advertised rate, with no surprise charges. A few tips: (1) We did not make it to the brunch because we overslept, but the restaurant is gorgeous. It is very pricey, but would be a great place to have a special occasion. Apparently, it's popular and you need a reservation. (2) Parking is expensive as you'd expect in a luxury hotel. We self-parked at a garage one block away for half the price. (3) The neighborhood is loud, and despite the thick walls and doors, you can hear some of the noise from the street and people talking in the halls. It wasn't a big issue for us, and tbh this is a problem all over SF, but you might want to bring earplugs.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had the afternoon tea service in the garden court at the palace hotel and I was highly disappointed. I would never do it again and can’t dissuade you enough. Especially if it’s a special event, just don’t do it! It’s expensive and terribly underwhelming to say the least. First, I asked to be seated under the stain glass ceiling and this was well before they opened so there was plenty of time and space. They refused. We had a 12:30 reservation and our whole party was on time. We got seated and I was excited for something to happen. They knew it was for a birthday because they asked me and yet no effort was made to make it special. The place setting is plain and boring and the tables are practically bare. 15 minutes later a waitress asked me if our entire party was here! Huh, what tha?!? It was a full 20 minutes after being seated that ANYTHING happened. Literally sat there for 20 minutes. No tea. No nothing. They finally started service by bringing everyone a plate of berries. It took them 10 minutes to slowly get one to each guest - we were a small party! They also gave lollipops to the kids. We came hungry! As a parent you always start with the savory items, not pure sugar. We convinced the kids to keep them wrapped until after lunch. At this point we’ve been seated for 30 minutes and we have NO TEA and no food besides berries and lollipops. Finally food comes for the kids - a 2 tier tray of sugar coated deserts! There was probably one savory sandwich on each tray which the kids obviously ignored. At this point my wife is giving me side eye and I’m already feeling like this was a big mistake. Finally food starts arriving for the adults, 4-5 finger sandwiches on a plate. Smoked salmon was good, the rest were bland. Oh but we’re all sitting there politely not eating because they forgot to serve 2 people and now I’m walking around the restaurant looking for help. Got the last 2 sandwich plates and there’s STILL NO TEA. Why is it called afternoon tea service? At long last here come some tea pots. I’ve selected 4 teas from the menu so it’d be nice to know which one’s which, right? On torn pieces of printer paper they scribble some letters and put the pots on the papers to let you know which tea it is. Except they got the shreds of paper mixed up! I’d like to try the green tea please. Nope, that’s the chai again. The scone and sweets tray finally comes out. The scones and fresh cream are good. They forgot to put cream and jam out for half the guests so I’m walking around the restaurant again looking for help. Half an hour and no service later we’d like some more tea but they never brought more hot water so I’m asking around for help again. Oh the kids all get crowns to wear. They can’t be sized down so they fall around their necks. $2000 later and I feel like a real idiot for celebrating a birthday here. Never again. Avoid this place.…
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded 2 weeks ago
Thank you for reaching out to us regarding your dining experience. I am saddened to hear that your experience was disappointing. I am glad that you were able to connect with our Director of Food and Beverage. Thank you for being our guest here at the Palace Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So Beautiful and extremely clean hotel with lots of amenities. Breakfasts were very good and had an extensive cold/hot buffet. Stayed in a very quiet room, A/C worked well. HIGHLY RECOMMEND THIS HOTEL !
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This hotel was gorgeous and felt very luxurious. It felt like we were royalty and everyone that worked there was so nice and helpful. Besides feeling like you are staying in a castle, the rooms were spacious with high ceilings, the body wash and lotions smelled soooo good, the robes were amazing, free waters in the room, and I loved that they had a special birthday letter and treat ready for my daughters birthday when we arrived! The location was great for walking to guirardelli, the mall or union square. Highly recommend!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed here for a work conference being held at the hotel. Rooms are beautifully appointed, very spacious and super comfortable. The hotel lobby is beautiful. Service was fantastic - I needed some things printed and also had a kettle brought up to my room- both done promptly. Very much enjoyed my stay and would love to stay here again.
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Date of stay: March 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is in the heart of the city which was perfect for us. This stay was a part of our 7 week tour Of North America . The hotel Lobby and the deco was beautiful. The staff were friendly . My highlight definitely was the breakfast In the beautiful glass setting . The rooms were ok but like I said the Location was perfect for us . The grand deco Lobby and breakfast was definitely worth it .
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Stayed here for the weekend and had a very pleasant experience in their suite. The pillows were plush and the blankets were very comfy. There’s paid garage parking across the street. The hotel is located off the BART line too. The staff were helpful in bringing up items to our room, although they did forget to bring our room service on time when we had ordered it the day before. The hotel space was luxurious. The atrium was gorgeous and you can eat/hang out there. There’s a gym located right next to the pool. They had cool towels as well as headphones and water cups with a dispenser inside the gym. There were few cardio machines (elliptical and bike) in addition to free weights and some lower body focused machines.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed in room 432 in August 2022 The first morning I step into the shower and see three strands of someone's hair stuck to the wall right next to the soap/shampoo shelf. I almost threw up, and told the complained to the front desk. I offered to email photos, but the desk said no need, and that they would do a proper scrub down The next morning, the same three strands of hair at the exact same place. Is this some sort of bad joke? I would never stay here again
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded Aug 16, 2022
Thank you for your feedback. We sincerely apologies for your bathroom not being cleaned correctly. Our housekeeping department are presently deep cleaning your room to ensure that it is brought to the proper Palace cleanliness standards. Please let us know if there is anything we can do to ensure the remainder of your stay is enjoyable.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There is nothing luxurious about the Palace Hotel 'Luxury Collection'. The lobby is pretty, but once you enter the hotel room, you realize this hotel is a pig wearing fancy lipstick. The hotel room resembles nothing from the spaceous lobby. Rooms are small with worn down furniture and a very dated decor. Lighting is incredibly dim, wall outlets are sparse throughout the room, water pressure from the shower is poor, guests do not have the ability to set a desired temperature above 75 degrees in their room due to the hotel's decision to control the thermostat, and cable tv channels are slim and boring. Internet in the room was terrible, and when I checked into the room, the landline was not working (even though I was charged $2 for a phone call I never made). Pool is okay, nothing to rave about. I have seen more impressive indoor pools at a Hampton Inn. For the high price I spent on my stay at the Palace Hotel, I expected a much higher quality. Very disappointed with this run-down, poorly managed hotel.…
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mike O'Sullivan, Innkeeper at Palace Hotel, a Luxury Collection Hotel, San Francisco
Responded Aug 8, 2022
Thank you for your feedback and for your kind comments regarding our lobby. I am saddened to see that your stay was such a disappointment. As the Palace Hotel originally dates from 1875 and rebuilt in 1909 we have a variety of rooms types. The rooms were built for an era of guests staying for longer stays and are on average larger that the typical guest room in San Francisco. I will share your feedback regarding the quality of your room with our engineering team to ensure that we learn from your feedback. I am glad to see that we were able to correct the $2 charge to your account prior to your departure.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$299 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san francisco, palace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
556
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Claim Your Listing Frequently Asked Questions about Palace Hotel, a Luxury Collection Hotel, San Francisco
Which popular attractions are close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Nearby attractions include The Escape Game San Francisco (0.1 miles), Filbert Steps (0.2 miles), and San Francisco Museum of Modern Art (SFMOMA) (0.2 miles).
What are some of the property amenities at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Palace Hotel, a Luxury Collection Hotel, San Francisco?
Conveniently located restaurants include Mourad, Super Duper Burgers, and The Grove - Yerba Buena.
Are there opportunities to exercise at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Palace Hotel, a Luxury Collection Hotel, San Francisco have airport transportation?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palace Hotel, a Luxury Collection Hotel, San Francisco located near the city center?
Yes, it is 1.0 miles away from the center of San Francisco.
Are any cleaning services offered at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.