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    Palace Hotel, a Luxury Collection Hotel, San Francisco

    1,963 reviews
    #44 of 242 Hotels in San Francisco
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    2 New Montgomery Street, San Francisco, CA 94105-3477
    +1 844-631-0595
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    11 people are viewing this hotel
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    Guests1 room, 2 adults, 0 children
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    Traveler (1799)
    Room & Suite (827)
    Dining (195)
    Certificate of Excellence

    About

    4.5
    Excellent
    1,963 reviews
    Location
    Cleanliness
    Service
    Value
    Certificate of Excellence
    GreenLeaders GreenPartner
    Palace Hotel, a Luxury Collection Hotel, San Francisco is a premier hotel in downtown San Francisco, California near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space.
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    Full view
    Property amenities
    Wifi
    Pool
    Fitness Center with Gym / Workout Room
    Bar / lounge
    Pets Allowed ( Dog / Pet Friendly )
    Airport transportation
    Business Center with Internet Access
    Conference facilities
    Paid wifi
    Paid internet
    Internet
    Hot tub
    Indoor pool
    Heated pool
    Restaurant
    Breakfast buffet
    Breakfast in the room
    Banquet room
    Meeting rooms
    Concierge
    Non-smoking hotel
    24-hour front desk
    Dry cleaning
    Laundry service
    Ironing service
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    Room features
    Non-smoking rooms
    Suites
    Family rooms
    Air conditioning
    Room service
    VIP room facilities
    Refrigerator
    Flatscreen TV
    Good to know
    HOTEL CLASS
    HOTEL STYLE
    Classic
    Historic Hotel
    Hotel links
    Visit hotel website
    Special Offer:Unlock Member Rates!
    Hotel deals
    1,963Reviews46Q+A100Room tips

    Reviews

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    Popular mentions
    Beautiful historic hotel!
    Stayed for a conference - perfect! Check in was a breeze (to the right when you walk in). We were able to get into a room right away, which I love and appreciate! Location is great, within walking distance of Union Square and Chinatown, shopping, and the Embarcadero. A little dodgy at night/and in daylight going the other way down Market as you get closer to the Tenderloin! Doorstaff/Bellstaff were super helpful with Lyfts and directions and recommendations for things to do. We were in a standard King room - great size for SF. View of I think the other side of the hotel so it was a bit tricky at night - trying to close the blackout shades for privacy but I like a little bit of light to wake up to in the mornings. Pool area was great - we explored but didn't go in. (Hot tub looked like it was being cleaned). Pool is on the 4th floor, where we stayed, and the hallway got a bit loud sometimes. Would not recommend/stay on the 4th floor in the future. The bathroom was average/small and had no vent except the door. Also wish there was more of a nightlight feature so that turning on the light didn't mean shining lights into someone's eyes at night in the bed. Only a small amount of counterspace. Individual medium-sized bottles of nice shampoo/conditioner/body wash. Check out the Pied Piper bar (service was excellent) and the Garden Court (lunch service was amazing and the waitstaff wonderful). Would definitely try to partake of afternoon tea here in the future! Overall, a great stay where I felt like royalty! Would stay again for sure!…
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    Date of stay: August 2019
    Location
    Service
    Sleep Quality
    Room Tip: Not on the 4th floor pool/gym floor as it gets a little noisy.
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    Response from TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco
    Responded 3 days ago
    Dear lajoiedevivi, Thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks and are glad you enjoyed our hotel, a true San Francisco icon since 1875. We understand the importance of the details that make up a great stay and are happy knowing our convenient location, cordial staff, and appetizing in-house restaurants enhanced your visit with us. We have taken note of your feedback, and on your next visit, we will make sure you are entirely content throughout your stay. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Kevin Boland Director of Sales and Marketing
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    Amazing Elegance & History
    If you are looking for a flashback experience of more elegant times with full modern conveniences, then The Palace with outstandingly fit the bill. Beautiful historic architecture, elegant and sophisticated yet still inviting and cozy. Food outstanding and service was a dream. The staff made us feel like billionaires.…
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    Date of stay: September 2019
    Value
    Rooms
    Service
    Response from TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco
    Responded 3 days ago
    Dear 501keithd, Thank you for sharing about your stay at the Palace Hotel, A Luxury Collection Hotel. We appreciate the flattering remarks and are glad you enjoyed our hotel, a true San Francisco icon since 1875. We are delighted knowing that our beautiful ambiance, delicious food offerings, and attentive associates enhanced your visit with us. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Kevin Boland Director of Sales and Marketing
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    One of the best in SF, if not the best
    By far my favourite experience of hotels in SF. I liked the old-glamour feel of the hotel as well as the pool. Location unbeatable right next to Montgomery metro. I would stay here again if the price was competitive. I'll most likely be back at some point. Hotel room was great, even though I didn't feel the market street-view was particularly worth it. Staff was fine. The concierges were not professional enough to my liking for a 5 star hotel and I would double-check to ensure they are not a bit too nonchalant here and there. The lost-and-found person I dealt with wasn't quite as polite as I would have liked, but maybe he was having a bad day.…
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    Date of stay: August 2019
    Value
    Cleanliness
    Service
    Fantastic in every way
    Now this is what a five star hotel should be! Everyone -and I meal ALL of the staff-were pleasant and wanted to make sure you were enjoying your stay. The hotel itself is amazing-so beautiful. We stayed in a king basic room but it was so elegant and comfortable I didn't even notice it was a 'basic' room. The Pied Piper lounge has some great drink and wine selections and the bartenders are very nice. We dropped our bags off at the hotel before returning our rental car and the bellman was so helpful in telling us how to use BART and what stop to get off (from SFO-we were in Tahoe prior to this visit). This visit was my second time staying at the Palace Hotel and I will never stay anywhere else. Customer service is amazing! Def 5 star…
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    Date of stay: September 2019
    Rooms
    Service
    Sleep Quality
    Accommodations, Breakfast Buffet and the swimming pool/Fitness center
    Accommodations were exceptional. The breakfast buffet was served in style with attentive services by the staff, who went well beyond the call of duty to make the guests comfortable. One of a kind! Menu was diverse and even Espresso coffee was served, although there was an extra pay. The restaurant was gorgeous, a reminder of an old world with modern elegance. The indoor swimming pool with jacuzzi was so comforting.…
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    Date of stay: August 2019
    Value
    Rooms
    Service
    Room Tip: Rooms nearby elevators were handy.
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    Response from TeamMarriott, Manager at Palace Hotel, a Luxury Collection Hotel, San Francisco
    Responded 1 week ago
    Dear M5849NJdavidr, Thank you for choosing the Palace Hotel, A Luxury Collection Hotel and for your fantastic review. We are glad you loved our breakfast and that our unique approach to decorative details added to the enjoyment of your visit. We take great pride in providing outstanding service combined with exquisite accommodations and we appreciate you mentioning our pool amenities. Thank you again for your feedback, and we look forward to your next visit. Sincerely, Kevin Boland Director of Sales and Marketing
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    PRICE RANGE
    $265 - $1,049 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    palace hotel san francisco, palace san francisco
    LOCATION
    United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
    NUMBER OF ROOMS
    552
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