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Palace Hotel, A Luxury Collection Hotel, San Francisco

Traveler (1658)
Room & Suite (821)
Dining (191)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Palace Hotel, A Luxury Collection Hotel, San Francisco is a premier hotel in the heart of San Francisco, California near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space.
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Property amenities
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Historic Hotel
Classic
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
328Restaurantswithin 0.25 miles
84Attractionswithin 0.25 miles
1,783Reviews
2,066Photos
42Q+A
100Room tips
Traveler rating
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  • 77
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Popular mentions
As a San Francisco native this hotel is part of my history. Regular part of our Christmas activities involved visiting the City of Paris store with its REAL Christmas tree, Podesta Baldocchi with its beautiful Christmas floral arrangements, J.Magnins and their beautiful boxes,
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Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 2 days ago
Dear tagarryt, Thank you for your terrific review of the Palace Hotel, A Luxury Collection Hotel. We are delighted to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We look forward to your next visit. Sincerely, Kevin Boland Director of Sales and Marketing
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My wife and I spent our 50th Anniversary at the Palace Hotel. What we didn't know was that the staff was on strike when we made our reservation. And we still wouldn't of known it if they hadn't been at the front entrance making ridiculous noise. We have stayed here before and
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The hotel is absolutely gorgeous. You can’t help but be taken aback by the beautiful glass ceiling and gorgeous crystal chandeliers in the dining area off the lobby. Stunning. The staff is very helpful. Very clean. Food in restaurant is good. Rooms are small as are the
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Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 3 days ago
Dear S751IIchrisa, Thank you for staying at Palace Hotel, A Luxury Collection Hotel. We are glad you liked our unique approach to decorative details and that you enjoyed our courteous service. That being said, we are sorry your room was not to your complete satisfaction. We are grateful for the feedback and thank you for choosing us. Sincerely, Kevin Boland Director of Sales and Marketing
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The room was clean but there were reduced services and staff during strike. Striking workers were loud and inconvenient. No restaurant or bar service. No room service. Price should have been reduced due to reduced amenities.
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Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 5 days ago
Dear V1711KImichaels, Thank you for being our valued guest and for taking the time out of your day to provide a review of our hotel. We appreciate you sharing your concerns. Our top priority is excellent service, so we want to extend our sincerest apologies for the noise disruptions and inconveniences you undoubtedly experienced when staying with us during the strike period. Our management team was really trying their best to keep the hotel running as best as they could under the circumstances and we greatly appreciate your patience and understanding. Thanks for choosing us and we hope this does not prevent you from returning. We would welcome the opportunity to show you this is not typical and provide you with the true palace service you deserve from us. Sincerely, Kevin Boland Director of Sales and Marketing
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I spent 4 nights at the Palace for a conference and although the hotel was packed, the experience from the check in to the room and concierge attention was flawless. I meet Reuben D. at check in and the initial interaction was so positive that I was sure that this would be one
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Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection Hotel, San Francisco
Responded 5 days ago
Dear enkaneps, Thank you for the great review. We love knowing that the attentive service provided by Reuben and Debbie went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your compliments with them. We look forward to hosting you again at the Palace Hotel, A Luxury Collection Hotel. Sincerely, Kevin Boland Director of Sales and Marketing
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Album Categories
All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Professional photo exclusively commissioned by TripAdvisorPalace Hotel, A Luxury Collection Hotel, San Francisco
The Standard Double Room at the Palace Hotel
Professional photo exclusively commissioned by TripAdvisorPalace Hotel, A Luxury Collection Hotel, San Francisco
The Premier King Room at the Palace Hotel
Professional photo exclusively commissioned by TripAdvisorPalace Hotel, A Luxury Collection Hotel, San Francisco
The Room with Four-Poster Bed at the Palace Hotel
Professional photo exclusively commissioned by TripAdvisorPalace Hotel, A Luxury Collection Hotel, San Francisco
The Premier Double Room at the Palace Hotel
Best selection of toiletries I've ever seen in a hotel.
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What perks do Marriott Platinum Elite get at this property?
I have Platinum Elite, and I did get a free continental breakfast with the stay. You can upgrade the breakfast to full breakfast with $18 or something.
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Is the hotel suitable for a wheelchair user
Gah! Sorry I’m barely seeing this! Yes, we actually stayed in a handicap room!!! It was roomy and the shower had a wooden bench. It’s fabulous all around! Hope you go!
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In there a mini fridge in the room? An empty one that you can store your own items in?
There was in my room- very useful when you’re in town more than a day
1 vote
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The Palace Hotel was beautifully decorated during our visit last year during the holiday season.
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If you booked through AMEX Fine Resort program you will receive early check in.
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"Get a room the fronts on Market Street."
"Get higher room and room facing internal "courtyard" to avoid street noise."
"Stay away from the connecting rooms."
"We were on the 7th floor and it was very quiet. The pool is located on the 4th floor."
"Learn how to use the shower before you are naked."
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PRICE RANGE
$272 - $1,261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
palace hotel san franciscopalace san francisco
LOCATION
United StatesCaliforniaSan FranciscoDowntown San FranciscoSoMaSouth Beach
NUMBER OF ROOMS
552
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