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Palace Hotel, A Luxury Collection Hotel

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Traveler (1284)
Room & Suite (746)
Dining (125)
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Overview
  • Excellent61%
  • Very good24%
  • Average9%
  • Poor3%
  • Terrible3%
Travelers talk about
“pied piper”(115 reviews)
“glass ceiling”(24 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Additional information
Offers from Palace Hotel, A Luxury Collection Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Palace Hotel, A Luxury Collection Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (1,548)
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1,408 results
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857
332
128
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Show reviews that mention
All reviewspied piperluxury collectionglass ceilingheated toilet seatgarden roomindoor poolmontgomery streetspg memberbeautiful propertyclassic hotelroom servicebeautiful lobbyconcierge deskturn down servicebell staffbart stationthe financial district
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1 - 5 of 1,408 reviews
Reviewed 4 days ago via mobile

But service can use some improvement. There was no one to help with my luggage or the door when I first arrived, which is a little odd given that this is supposed to be a luxury hotel. The porter just stood there watching me getting...More

Thank J W
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection HotelResponded 3 days ago

Dear J W, Thank you for sharing your experience at Palace Hotel, A Luxury Collection Hotel. We are glad to know you had an overall enjoyable time with us. Also, your feedback is of utmost value, and we will use it as a training tool...More

Hotel's Favorite
Reviewed 2 weeks ago via mobile

The Palace is an historic gem. Walking the hallway and corridors of this unique and elegant hotel make you feel special. Once you get to stay in the modernised, polished rooms which feature large king sized beds, Wi-Fi (free for SPG members) and flat-screen TVs...More

1  Thank ambassadorger
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection HotelResponded 2 weeks ago

Dear ambassadorger, Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. Our hotel combines original architecture with classic modern decor to create a look that is historic perfection....More

Reviewed 5 days ago

My early morning Brunch is always satisfying with family and friends. I enjoy coming here to dine and being serviced while enjoying the Parisian atmosphere of the grand hotel. High Tea service here is delicious with good elegance.More

Thank Amaris D
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection HotelResponded 5 days ago

Dear Amaris, Thank you for being our guest at Palace Hotel, A Luxury Collection Hotel. We are especially glad to read your comments about our complimentary breakfast service and how this added to the overall value of your stay. Offering our guests good value for...More

Reviewed 6 days ago

This is it The most convenient Hotel in SFO Down Town It has almost every thing and the staff were as good as it gets The Concierge was the bes, he was almost our best man!1 My bank balance prohibits my wife and I to...More

Thank Tiapan
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection HotelResponded 6 days ago

Dear Tiapan, It was a pleasure reading your review of Palace Hotel, A Luxury Collection Hotel. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, and we are glad to know you and your wife had an...More

Reviewed 6 days ago

The little things matter and as they piled up, the end result was a big disappointment for us. I am an SPG / Marriott platinum loyalist. This means I have stayed more than 700 times at a Marriott hotel the past twelve years. We tried...More

1  Thank PMC50
Response from TeamMarriott, Manager at Palace Hotel, A Luxury Collection HotelResponded 5 days ago

Dear PMC50, We appreciate your loyalty to our brands and appreciate that you selected our hotel for your recent visit to our city. We can appreciate how the small details add up and impact your overall impression, so we are disappointed that we didn’t exceed...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
$256 - $799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Luxury Hotel in San Francisco
#21 Family Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$256 - $799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Luxury Hotel in San Francisco
#21 Family Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (1284)
Room & Suite (746)
Dining (125)
Pool & Beach (30)
Amenities (46)
Business Center & Event Rooms (6)
Nearby
SoMa
South of Market (SoMa), has an urban and sophisticated
vibe, but you're more likely to find big nightclubs
and lots of industrial loft residences than you are to
find boutique shopping. Although it’s the epicenter
for tech startups in the city, visitors will be able
to do more than just business - museums, top quality
restaurants, and the San Francisco Giants now call
this neighborhood home. Most of its freeway-sized
...More
Questions & Answers
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gem1662016
March 15, 2018|
AnswerShow all 9 answers
Response from Victoria B | Reviewed this property |
Gah! Sorry I’m barely seeing this! Yes, we actually stayed in a handicap room!!! It was roomy and the shower had a wooden bench. It’s fabulous all around! Hope you go!
0
Votes
cocobeancolleen
January 28, 2018|
AnswerShow all 3 answers
Response from Rebecca D | Reviewed this property |
There was in my room- very useful when you’re in town more than a day
1
Vote
IDMX303
November 26, 2017|
AnswerShow all 3 answers
Response from Mary M | Reviewed this property |
The Palace Hotel was beautifully decorated during our visit last year during the holiday season.
0
Votes
Room Tips
"Although busy hotel rooms seem very quiet no corridor noise either ."
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"Rooms facing Market Street are noisy."
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"We got a special price, look for a deal!"
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"Rooms facing the courtyard are quiet"
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