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Palace Hotel

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590 Reviews from our TripAdvisor Community

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Showing 539: English reviews
Atlanta, Georgia
Level Contributor
227 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We were excited to visit the Palace Hotel following their two year renovation. The court is as gorgeous as ever. It reminds me of many old European hotels. The rooms look beautiful. Once it is evening though you realize there is very little lighting. There may be 10 volt bulbs in the lamps. It is very dim. The bed and... More 

Helpful?
Thank Sylvia315
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for almost one week in this beautiful landmark property and enjoyed every minute of the stay. We are not easy customers and normally very picky... We couldn't find even one reason to complain or be unhappy.... We travel a lot and use regularly Starwood hotels ( SPG life time Platinum) so we are in a good position to... More 

Helpful?
Thank Leviha
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your kind review and recommendation. We appreciate your loyalty to Starwood and the Palace and are thrilled to hear you enjoyed your recent stay. Our team strives to provide an unforgettable experience for all our guests and we are glad that we were able to provide that for you. We look forward to seeing you again soon.... More 

SC
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good: Lovely common areas. Nice room. Comfortable bed. Great breakfast buffet. Perfect location with BART station literally right outside the door. Bad: Fourth floor rooms have pool and workout facilities at end of the hall - lots of 6am hallway noise as fitness buffs go to their morning workouts - avoid fourth floor. Front desk not properly staffed as mentioned... More 

Helpful?
1 Thank firepatio
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Please accept our apologies for the inadequacies that you experienced on your recent stay at the Palace. We can be reached at palaceinfo@luxurycollection.com should you have any additional questions regarding your guest folio. We appreciate you staying with us on your recent journey to San Francisco. Warm Regards, Andrew P More 

Level Contributor
10 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

What a beautiful historic hotel! Everything about the tea/cocktail area screams elegance and history. The rooms are newly renovated and very contemporary, albeit a little small but I'm guessing all hotel rooms in the city are small. One downside is that we had NO drawers nor an adequate closet to store our belongings in. This makes it hard when staying... More 

Helpful?
Thank Lauren T
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing these details surrounding your recent visit to the Palace. We appreciate your valuable feedback as we hope to continually improve our guest experience. Our teams have been working hard on guest room enhancements. We hope to serve you again on your next visit to San Francisco. Warm Regards, Andrew P More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I stayed here during my week long visit to San Fransisco and quickly realized the history that surrounds the hotel. The hotel is over 100 years old and shows it in the most classy way possible. Starwood has done an excellent job of maintaining and updating the rooms and decor of the hotel, so it feels like any other modern... More 

Helpful?
Thank Twesh
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We are so pleased you enjoyed your recent stay at the Palace Hotel and we thank you for your kind words and for reviewing us on TripAdvisor. Our hotel was originally established in 1875 and was recently reinvented at the end of 2015. We also offer history tours to our guests on Saturdays at 5:00PM. We hope to serve you... More 

Toronto, Canada
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We recently had the pleasure of staying for a number of nights at this lovely hotel. I was very impressed with the cleanliness of the rooms, bathrooms and public areas, as well as the very friendly staff. Seriously, every person you see greets you with a smile and a hello or good morning. This is a 5 star property for... More 

Helpful?
Thank TOtraveller66
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for posting these details about your recent stay at the Palace. We are pleased to know you enjoyed our location, room amenities, and our staff. A great way to enjoy complimentary wifi is to confirm your reservation on a Starwood.com website or at sfpalace.com and join the SPG (Starwood Preferred Guest) program. We hope to welcome you back... More 

Portland, OR
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel keeps getting better and better. The rooms and public areas have been renovated, the staff couldn't be more helpful, and the pub is a delight. Not cheap (what is in SF?), but well worth the price.

Helpful?
Thank mdwpdx
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We appreciate your kind words and for sharing this review about your recent trip to the Palace. It would be our pleasure to serve you again on your next visit to San Francisco. Warm Regards, Andrew P More 

Washington
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Where to start. We decided that we needed to get away for a few days and chose the Palace. A family member that lives in the area recommended it so we did our research and thought the area was just where we wanted to be, the hotel looked perfect and the reviews were great. We arrived late night. When we... More 

Helpful?
Thank lizerbug
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing these details of your recent trip to the Palace and for this terrific review. We appreciate all your kind words and have already shared them with our staff. It brings us joy to know we were able to make your stay enjoyable as it is our goal to provide an exceptional experience for all our guests.... More 

Toronto, Canada
Level Contributor
157 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 1 week ago

A centrally located fully restored to its' former glory. It is on the corner of Market Street and New Montgomery. A short walk to Union Square, The Ferry Building or Moscone Centre. The hotel has been fully restored. The rooms are well done and bathrooms all renovated and update. Check In was a bit slow and our room was not... More 

Helpful?
2 Thank 155019David_M
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We are so pleased to hear you had an enjoyable experience on your recent visit to the Palace Hotel. We take pride in our Les Clef d'Ors concierge service as we are the destination authority for San Francisco. We appreciate your recommendation and hope to serve you again on your next trip to San Francisco. Warm Regards, Andrew P More 

Greater Adelaide, Australia
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The recently renovated Palace Hotel really is a palace. Stunningly restored it feels like one is in another era. We were upgraded to a stunning suite on the 8th floor which was spectacular. Our five day stay was perfectly palatial with terrific guest service everywhere in the bars and restaurants and front door. Even our room maid Aurora was the... More 

Helpful?
1 Thank William B
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing your experience at the Palace on TripAdvisor. We are proud to create a unique and memorable experience for you. Your kind words have been shared with our team and we look forward to your return for another unforgettable experience in San Francisco. Warm Regards, Andrew P More 

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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Garden Court
Garden Court
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477
Location: United States > California > San Francisco > SoMa , South Beach
Price Range: $265 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Hotel 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Expedia, Booking.com, Priceline, Cancelon, Odigeo, Hotels.com, Starwood and Jetsetter so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#8 Spa Hotel in San Francisco
#18 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#38 Family Hotel in San Francisco
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