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Palace Hotel

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522 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Miami, Florida
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

The location was great and hotel was beautiful and comfortable. We were impressed by the decor of the hotel. The room was modern and beds were very comfortable. Great price for a luxury hotel. Service was excellent. They had a breakfast buffet every morning downstairs in the beautiful lounge with high ceilings at a charge but totally worth it and... More 

Helpful?
Thank Alexandra M
Montgomery, AL
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Absolutely beautiful hotel in a superb location. A grand old structure that has been stylishly reimagined for today. When we arrived our room wasn't ready and they said they would call us when it was. Hours passed and we never received a call and came back to the hotel around 6pm. They apologized and gave us a $100 food/beverage credit... More 

Helpful?
Thank JWLMontgomery_AL
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We appreciate your recommendation and kind words regarding your recent stay at the Palace. Our guest rooms have been recently renovated so we are pleased you enjoyed them and we look forward to welcoming you back again soon. Warm Regards, Andrew P More 

Bath, Canada
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Palace for 5 days in July. Absolutely no issues about service, facilities, etc. Room temperatures were good. Food service for small meetings (8 - 10 people) was great. Location was ideal (easy walk to the Embarcadero). The only negative was the price of food in the lobby restaurant. $38 for a breakfast buffet is way too much.... More 

Helpful?
Thank Marcus R
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We are glad to hear you enjoyed your recent stay at the Palace and appreciate your kind words. We hope that you have more free time to fully experience our hotel next time you're back in San Francisco. Warm Regards, Andrew P More 

Honolulu, Hawaii
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Even before arriving I was impressed with this hotel. The Chief Concierge, Jose, replied very soon after my first generic email introducing myself and preparing for my trip. I arrived in SF about 9am after a red-eye flight from Honolulu, HI. I wasn't expecting my room to be ready. Reuben at the front desk was polite, professional, and accommodating. He... More 

Helpful?
Thank Jamie F
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for detailing your recent stay at the Palace. We appreciate your kind words regarding our staff and will gladly share with them. We are also pleased to know you enjoyed our location, room, and room amenities including the Toto Washlet. We look forward to serving you again soon. Warm Regards, Andrew P More 

Tumbi Umbi, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wife & I rounded off our Cali road trip with a 2 night stay, sumptuous hotel with awesome architecture, good bars and food, hotel is situated in a very nice area with all the posh shops nearby, we done all the touristy things including Alcatraz, be warned, you must book in advance otherwise you won't be able to get a... More 

Helpful?
Thank Paul M
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing these details regarding your recent stay at the Palace. We are pleased to know you enjoyed your stay and our historic hotel. The Palace was established in 1875 as the West Coast's first luxury property, modeled after the great hotels in Europe. We look forward to welcoming you back again soon. Warm Regards, Andrew P More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

From the minute we arrived, the service was amazing! The doormen, the staff at check in, the concierge...all friendly, helpful and gracious! When we needed to rent a car to go Los Angeles, the concierge had the car brought to the hotel and the price was far better than I was able to find online. The rooms were large, comfortable... More 

Helpful?
Thank Sandra V
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your sharing these details regarding your recent stay at the Palace. We are thrilled to know you enjoyed your stay and will share your kind words with our team. Our concierges are Les Cled d"ors certified and we strive to be the destination authority for our city. We look forward to welcoming you again soon. Warm Regards,... More 

San Diego, California
Level Contributor
15 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed 6 nights for business and pleasure and found the service to exceed my high expectations. The Palace is absolutely beautiful, with an amazing "wow" factor from the entrance doors, to the lobby and even rooms. Front desk staff are incredibly accommodating, and the concierges are absolutely top-notch. White glove service was standard: from hand delivering a UPS... More 

Helpful?
Thank Cory K
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing these details regarding your recent stay at the Palace. We are thrilled to know you enjoyed our staff and location and will share your kind words with our team. We look forward to serving you again soon. Warm Regards, Andrew P More 

2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Awesome place, best service friendly people. Pool was small and not deep but still a great stay and accommodations. The room was spacious and the bathroom was nice. Clean place. Most friendly staff very welcoming from everyone. Parking was a little strange but the people outside who help out were so funny and very nice about helping out. Best stay

Helpful?
Thank Brei H
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your sharing details regarding your recent stay at the Palace. We are pleased to know you enjoyed your birthday celebration with us. We will share your kind words with our staff and we look forward to welcoming you back again soon. Warm Regards, Andrew P More 

Phoenix, AZ
Level Contributor
534 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a composite review, of about the last 8 stays, since the New Year (2016), as we are in San Francisco at least every month, and often many more times, and almost always stay at the Palace Hotel. We have now stayed on every floor, though obviously not in every room - but have stayed in almost every "class... More 

Helpful?
3 Thank Bill_Hunt_AZ
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your sharing these details regarding your recent stay at the Palace. Thank you also for being a loyal Palace guest. We appreciate your kind words around our property and staff and will share with our team. It brings us great pleasure to know that we have provided you with a unique and memorable experience. We value you... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the Palace hotel in San Francisco with my family over a long weekend. The location is outstanding, as are decor and amenities. We had dinner at the bar one night, which was filled with other families grabbing a quick bite with great service. They have a terrific gym and indoor pool, which is a rarity in busy metropolitan... More 

Helpful?
Thank Mehdi M
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your kind words regarding your recent stay at the Palace. We are pleased to know you enjoyed the Pied Piper and indoor pool/fitness center. On Sunday nights at the pool, we screen a "splash/dive-in" movie. We appreciate our recommendation and look forward to serving you again soon. Warm Regards, Andrew P More 

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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Garden Court
Garden Court
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477
Location: United States > California > San Francisco > SoMa , South Beach
Price Range: $283 - $796 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Hotel 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotels.com, Expedia, Hotwire, Odigeo, Starwood, Travelocity, Priceline, Cancelon and Jetsetter so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#8 Spa Hotel in San Francisco
#17 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#38 Family Hotel in San Francisco
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