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Palace Hotel

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644 Reviews from our TripAdvisor Community

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Showing 589: English reviews
ROMA
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We went there in august and we suggest this hotel that is in the middle of everything. Our room was big and comfortable: new furniture ( ispired by a trip) marble bathroom and a very comfortable bed. A good complimentary coffe in the morning, before leaving the hotel for have breakfast. But if you prefer you could have it inside.... More 

Helpful?
Thank EMMAT01
Saint Louis, Missouri
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My review has 2 parts: the hotel and the concierge. I give the concierge a 5 and the hotel itself a 4. The staff was was wonderful throughout our stay. The reason I give it 4 stars over 5: the rooms are very small, there is no place to put clothes, no drawers, just a small closet. The wifi is... More 

Helpful?
Thank VivaChile
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The location is great -easy walking distance to financial district and to the wharf. Lots of restaurant choices and interesting ships nearby. It's close to busy streets and the sound proof is not good so at night it can be a bit noisy and if your neighbor slams door you can also hear very clearly. Room somewhat small and so... More 

Helpful?
Thank Sheana C
San Diego, California
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Christmas Day Brunch in The Garden Court and Grand Ballroom is like a story out of a Charles Dickens novel. The Palace reminds you of Christmas in Paris (especially the swimming pool with its large windows). It's one of the few hotels in SF that has a large pool. It is centrally located to Union Square for shopping at... More 

Helpful?
Thank Calberkeley1997
Whitecourt
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 5 nights and enjoyed everything. This hotel is very old but has been totally modernized yet it kept the touches of the old hotel. The staff was amazing....and I have been in many 5 star hotels before but this hotel has the absolutely best staff that make a holiday perfect.

Helpful?
Thank Scherzo
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We are so pleased to hear you enjoyed your recent holiday to San Francisco and appreciate you staying at the Palace. Your kind words have been shared with our team and we look forward to serving you again soon. Our Best Regards, Andrew P More 

2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

My family and I went for Sunday brunch to the Garden Court restaurant. The host at the welcome desk gave out a very haughty air and showed us the menu prices asking in a very snobbish manner if we still wished to be seated .... We didn't allow him to ruin our family lunch and promptly ignored him. We were... More 

Helpful?
Thank Ashiana D
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for sharing this nice review regarding your recent visit to the Palace. Sunday City Brunch with the family is a special tradition at our hotel and we are pleased to hear you enjoyed your experience. We look forward to serving you again soon. Warmest Regards, Andrew P More 

Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

It's a beautiful luxurious hotel. The room is spacious and in good condition. The lobby cafe is grand, elegant, luxurious and beautiful. It's in the financial district and close to the farmer markets. Its value for money at this premium location and setting.

Helpful?
Thank Chubcatmouse
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for your nice review and for staying with us on your recent visit to San Francisco. We are pleased to know you enjoyed The Garden Court and our location. We hope to serve you again soon. Warm Regards, Andrew P More 

Los Gatos, California
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Overnight with my wife. Hotel felt very corporate once out of the lobby. Small room. Poor lighting- it was dark. No coffee service in room. No ability to connect hdmi to tv - overall low tech room. No feeling of wanting to linger in the room. Corporate bland. Not a romantic vibe in the building. Felt like we were on... More 

Helpful?
Thank Dave B
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We are disappointed to hear that your stay did not meet your expectations. We take pride in providing a unique experience for all our guests and have shared your feedback with our teams. Thank you for staying at the Palace. Warm Regards, Andrew P More 

Alberta, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is a very nice hotel. The staff is great and they welcome you as soon as you enter the beautiful lobby. The fitness center is very nice (although there are too many children sometimes but it is understandable). The pool and gym are excellent and the staff is courteous. The only issue I saw was that there were weird... More 

Helpful?
Thank pachakamaq
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

We appreciate you staying at the Palace on your recent visit to San Francisco and your kind words have been shared with out team. Our sky-lit pool is the perfect place to spend a sunny summer afternoon. We hope to see you again soon. Warm Regards, Andrew P More 

Level Contributor
119 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel deserves to be in the Starwood Luxury Hotel Collection! Not sure something like this could be built today as we don't have the craftsman to create an atrium like the one the hotel has. The rooms are all quite nice but do lack storage facilites. You have to hand it to them to install Toto toilets that are... More 

Helpful?
Thank Reumann
PalaceManager2, Guest Relations Manager at Palace Hotel, responded to this review

Thank you for this nice review and we appreciate you staying with us on your recent journey to San Francisco. Our central location is also near attractions like AT&T Park, The Embarcadero and Ferry Building, SFMOMA, and North Beach. We look forward to welcoming you back again soon. Warm Regards, Andrew P More 

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Staying in SoMa

Neighborhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighborhood home. Most of its freeway-sized streets may not capture the same character as other neighborhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Garden Court
Garden Court
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace Hotel is a Luxury Collection Hotel in San Francisco near Chinatown, Union Square, Financial District, and Moscone Convention Center. We have elegant accommodations and opulent meeting space ... more   less 

Additional Information about Palace Hotel

Address: 2 New Montgomery Street, San Francisco, CA 94105-3477
Location: United States > California > San Francisco > SoMa , South Beach
Price Range: $242 - $838 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Hotel 5*
Number of rooms: 552
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, Agoda, Priceline, Odigeo, Starwood, Hotels.com, Cancelon and Jetsetter so you can book your Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel San Francisco
Palace San Francisco
Hotel Style:
#8 Spa Hotel in San Francisco
#19 Luxury Hotel in San Francisco
#29 Business Hotel in San Francisco
#34 Romantic Hotel in San Francisco
#38 Family Hotel in San Francisco
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