My review has 2 parts: the hotel and the concierge. I give the concierge a 5 and the hotel itself a 4. The staff was was wonderful throughout our stay. The reason I give it 4 stars over 5: the rooms are very small, there is no place to put clothes, no drawers, just a small closet. The wifi is... More 

The location is great -easy walking distance to financial district and to the wharf. Lots of restaurant choices and interesting ships nearby. It's close to busy streets and the sound proof is not good so at night it can be a bit noisy and if your neighbor slams door you can also hear very clearly. Room somewhat small and so... More 

The Christmas Day Brunch in The Garden Court and Grand Ballroom is like a story out of a Charles Dickens novel. The Palace reminds you of Christmas in Paris (especially the swimming pool with its large windows). It's one of the few hotels in SF that has a large pool. It is centrally located to Union Square for shopping at... More 

Stayed here for 5 nights and enjoyed everything. This hotel is very old but has been totally modernized yet it kept the touches of the old hotel. The staff was amazing....and I have been in many 5 star hotels before but this hotel has the absolutely best staff that make a holiday perfect.

My family and I went for Sunday brunch to the Garden Court restaurant. The host at the welcome desk gave out a very haughty air and showed us the menu prices asking in a very snobbish manner if we still wished to be seated .... We didn't allow him to ruin our family lunch and promptly ignored him. We were... More 

It's a beautiful luxurious hotel. The room is spacious and in good condition. The lobby cafe is grand, elegant, luxurious and beautiful. It's in the financial district and close to the farmer markets. Its value for money at this premium location and setting.

Overnight with my wife. Hotel felt very corporate once out of the lobby. Small room. Poor lighting- it was dark. No coffee service in room. No ability to connect hdmi to tv - overall low tech room. No feeling of wanting to linger in the room. Corporate bland. Not a romantic vibe in the building. Felt like we were on... More 

This is a very nice hotel. The staff is great and they welcome you as soon as you enter the beautiful lobby. The fitness center is very nice (although there are too many children sometimes but it is understandable). The pool and gym are excellent and the staff is courteous. The only issue I saw was that there were weird... More 

This hotel deserves to be in the Starwood Luxury Hotel Collection! Not sure something like this could be built today as we don't have the craftsman to create an atrium like the one the hotel has. The rooms are all quite nice but do lack storage facilites. You have to hand it to them to install Toto toilets that are... More