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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 02/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Clift-Royal Sonesta Hotel
Updated 02/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#91 of 244 hotels in San Francisco
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
GreenLeaders Silver level
The All-New Clift Royal Sonesta Experience the reawakening of The Clift Royal Sonesta Hotel’s original craftsmanship fused with modern day San Francisco. The Clift has revealed the past and accelerated the pace of the future – and we are ready to welcome you! With a nod to our storied past, The Clift offers newly renovated and dramatically updated guestrooms and a modern lobby experience. The iconic Redwood Room preserves the hotel's storied history and seductive ambiance. Other updates include the introduction of a new fitness center, meeting and event space as well as new eatery and café, Fredericks. The Clift is a place that uncovers the past and embraces the accelerating pace of the future.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Restaurant
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Safe
Telephone
VIP room facilities
Iron
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish, Chinese, Italian and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
325Restaurantswithin 0.3 miles
102Attractionswithin 0.3 miles
Contact
495 Geary Street, San Francisco, CA 94102-1222
Getting there
Powell StBART5 min
Powell StMuni6 min
Rental CarsSee rental cars from $37/day
92Reviews3Q+A17Room tips
Reviews
Traveler rating
- 66
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Time of year
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Language
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Most Recent
I really liked the junior suite room we booked but that's the only thing I like about this hotel. The service is non existent. No help in taking luggage to the rooms and when requested they didn't really want to bother so we ended up taking luggage up ourselves. We received no help in other parts of our stay - really disappointing - no attempt to help or greet us. This is a 2-3 star hotel with 4 star rooms and 5 star prices! It definitely was not value for money. I wouldn't recommend this hotel again nor wouild I stay here again. Considering we planned this trip months in advance it is frustrating to spend so much money on a hotel and expect at least some kind of service but instead receive none.
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Date of stay: July 2022
Value
Service
Sleep Quality
Helpful
Hotel's Favorite
My partner and I had to book a place pretty last minute. We had a week and a half until we were going to be in San Francisco, so I had a last minute scramble. I did a lot of research of places to stay around Union Square and landed on choosing The Clift Royal Sonesta Hotel. I was definitely glad we went with this hotel!! The building could not be more centrally located. It's surrounded by different fun shops and restaurants. The hotel was very nice. The lobby had so many places to sit if one wanted to do so. I also really appreciated the COVID-19 policies. Masks were required in all public spaces and the policies they were keeping were clearly stated on the website. That was one thing we were definitely looking for. Before I arrived, I was asked if I had a preference of the location of the room. I asked for something quiet and asked for a view if possible. They were easily able to accomodate us! Our room was on an upper floor with a city view and I could barely hear anything. Everything was so wonderful. We even were able to have a drink at the famous Redwood Room! It was so beautiful in there. I will definitely come back to the Sonesta one day.…
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Date of stay: August 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Gino Santistevan, Guest Services / Front Office at The Clift-Royal Sonesta Hotel
Responded Sep 3, 2021
Dear LauraL6610, Thank you for the great review of our hotel! We're glad that you chose us as your last minute getaway hotel and that you and your partner were very impressed with not only our central location within San Francisco, but also my front desk agent's goal to get you the best room possible with a spectacular view! We are absolutely proud to "show off" the results of our very recent $90,000,000 full hotel renovation. Your kudos will certainly be passed on to my front desk agent. Lastly, I'm so pleased that you both appreciated all of our Covid-safety measures that we have in place throughout the hotel. We take the health and safety of both our guests and our hard working employees seriously. Again, thank you so much for spending your fun and spotaneous vacay with us and we look forward to seeing you and your partner again. I ask that if you do plan on returning to us to reach out to me directly so that I can arrange a really cool room just for you. :) Warmly, Gino - Director of Rooms
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Friendly Staff. I stayed in an adjoining room and I was able to hear the full convo of my neighbors. The downstairs bar is very nice in terms of drinks and service. The breakfast cafe is nice as well. Another frustrating part of the stay was the the coffee machine in the room was broken and the front desk just stated that the machines are "tricky." I would hope for a better resolve of the situation for other guests.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Ask for a non adjoining room
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Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded 5 days ago
Dear psc88, Thank you for taking the time to share your helpful feedback with our team. We are glad you found time to enjoy Fredericks and The Redwood Room, but are sorry to learn that our front desk team failed to remedy the situation with your coffee maker. We know we can earn your five-star approval, and hope to have you join us again one day. Kindly, Jason Yee, Director of Front Office
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Good location. Pleasant and helpful staff. Comfy bed and decent shower. Small room. Huge TV with chrome cast. Expensive parking - car smelt like weed when it was returned to us. The coffee machine worked 50% of the time and when we asked for coffee that wasn’t decaf, we were toils sure, but nothing arrived
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded 1 week ago
Dear ForrestK, Thank you for taking the time to share your review with our team. We are glad our location near Union Square shone for you, and that our team proved pleasant and at the ready to assist. We appreciate knowing what we can improve upon for next time, and will address your review with our valet team and maintenance department. We know we can earn your five-star rating, and hope to host you again one day. Warm regards, Jason Yee, Director of Front Office
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I stayed here for 3 nights. The hotel itself is nicely decorated, and the staff was very nice and helpful. However, the first room I was put in, had a large red stain on the carpet and hair in the shower. I was then moved to another room, that was better, but still had some cleanliness issues. The walls are thin, and I could hear a party in a nearby room until 4 am one of the nights. I could also smell marijuana in my room from a nearby room. My room was prepaid through a package, and then at the hotel an almost $500 hold was put on my credit card for incidentals. I was a bit a surprised, given the amount and that this was not mentioned anywhere on the hotel website or on the booking site. I am not sure if this is standard in SF. Overall, it was just an OK stay.
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Date of stay: June 2022Trip type: Traveled solo
Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded 2 weeks ago
Dear christinae398, We appreciate you taking the time to share your candid thoughts with us. While we are glad you enjoyed our sense of style and found our team to be helpful and welcoming, we are sorry your room was not prepared perfectly for your arrival, as it should have been. We are glad we could situate you in a better fit, but regret that you missed the information regarding our standard nightly deposit listed on our website. This deposit will be returned to you (if it has not been already) in the coming days, depending on your banking institution. We would welcome the chance to have you back with us again one day, as we know we can earn your full approval. Best, Soukaina
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I enjoyed my time immensely but your staff at all levels were amazing. Front desk people were welcoming and took the time to help all visitors in any way I felt welcomed. Workers of the Redwood Room were my favorite, Jackie, Ivan and I think his name was added are the major ones I interacted with but everyone else from cooks to guy that took me to seat amazing, some lounges I have visited great me as just another traveler and tired of people no they were spunky, welcoming sociable to everyone in their presence that is service. The workers at Fredricks also pleasant as pie an always smile before some like me have even had time to sip their morning coffee. The valet guys were always even welcoming speaking and saying welcome back each time I entered and exited the building by all means the best service I have ever received at a hotel while traveling and I will be returning. Concierge was amazing also I personally did not meet him probably seen him in passing but he gave my sister some great information of things to do and we did and enjoyed immensely. I just wanted to definitely let you know while here at airport headed on another trip how great your staff was during my stay. …
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Date of stay: May 2022
Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded May 25, 2022
Hello Charon, Thank you for taking the time to share your detailed thoughts and high praise with our dedicated team! It was our pleasure to welcome you warmly upon arrival, and we will share your shout-outs with our Redwood Room team! We are delighted to know the high level of service you experienced has inspired a return, and we will see you again soon! Sincerely, Soukaina
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+1
This hotel was a perfect place to stay, I feel like it was located in the center of everything! From upon arriving, my friends and I were way early for check in, but the person at the front desk was able to accommodate us and got us checked in early. One of the staff members said that the hotel has gone through some renovations and it did look a bit more “refreshed”. The room I had was big and spacious. The bed was comfy and the pillows were fluffy and soft. I, honestly did want to get out of bed during most of my stay. The bathroom was nice, I love the rainfall feature in the shower, though, I had to mess around with the faucet to figure out which way is hot or cold water. The view was nice and I heard there was a restaurant located inside the hotel as well. I was most pleased with the location. So many shops and restaurants are right outside of the hotel, so convenient! I would definitely consider wanting to come back to San Francisco and stay here again! Thank you to the staff for making my experience a good one!…
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Date of stay: May 2022Trip type: Traveled on business
Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded May 23, 2022
Greetings ryozsun, 'Perfect' is what we love to hear! It was our pleasure to ensure an early check-in for you, and we are delighted that our recent improvements enhanced your stay. Thank you for enjoying our rainfall showerheads and city views, and we agree that our location is hard to beat! On behalf of our entire team, please join us again soon! Sincerely, Michelliana
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This is generally quite a decent hotel. We were visiting SF for work and then extended a day to explore the city. We wanted something relatively central so the location was perfect. The check-in process was smooth, the door attendants were considerable and the rooms were clean and modern. The person in the room next to us decided that he wanted to watch movies with the volume up throughout the night (not the hotel's fault) but the walls are thin which made sleeping slightly challenging. Another thing to note, the bar turns into a massive club at night. Not my scene but did not cause any issues.
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Date of stay: April 2022Trip type: Traveled on business
Rooms
Location
Service
Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded May 17, 2022
Dear ShahnawazMalik, We agree that our central location makes for an ideal home base for exploring our city. We are glad to know your check-in experience proved smooth, and that your room was perfectly staged and readied for your arrival. We appreciate your feedback and are glad noise from our bar did not disturb you in any way. We hope to welcome you back to San Francisco soon. Sincerely, Michelliana
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I cannot speak highly enough of this hotel. The rooms are very spacious and comfortable as are the bathrooms. The bar is beautiful and Fredericks, where they serve breakfast, is great. But what makes this hotel outstanding are the staff. Every one of them was so welcoming and fun to be around. It was obvious they were all very happy to work there and did everything to make our stay memorable. Great location just a block or two from Union Square.
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Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from A H, Other at The Clift-Royal Sonesta Hotel
Responded May 16, 2022
Dear 83janicea, It was our pleasure to introduce you to all that sets us apart here at Union Square! Thank you for entrusting us with your San Francisco stay, and we are glad you started each morning well-fueled from Fredericks. On behalf of our entire hard-working team, do join us again soon! Sincerely, Michelliana
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Stayed here for one night. Got a great last - minute deal. The hotel has been renovated and the room has all the modern amenities: outlets, multiple USB plugs, 50” flatscreen TV, comfy beds. I had an interior courtyard room and it was extremely quiet. Impressed with this hotel at this price point.
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Date of stay: April 2022Trip type: Traveled solo
Helpful
Response from Michelliana Du, Guest Services / Front Office at The Clift-Royal Sonesta Hotel
Responded Apr 27, 2022
Dear HMM099, thank you for taking your valuable time to share your experience here with the rest of the International travelers. We are glad to hear that your first-time experience after the renovation went well. Hopefully we will have the opportunity to welcome you back in the near future. Best, Michelliana
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PRICE RANGE
$226 - $360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clift san francisco, clift hotel san francisco, san francisco clift hotel
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Tenderloin / Downtown / Theater District / Union Square
NUMBER OF ROOMS
372
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Claim Your Listing Frequently Asked Questions about The Clift-Royal Sonesta Hotel
Which popular attractions are close to The Clift-Royal Sonesta Hotel?
Nearby attractions include Marrakech Magic Theater (0.07 miles), San Francisco Urban Adventures (0.2 miles), and San Francisco Playhouse (0.1 miles).
What are some of the property amenities at The Clift-Royal Sonesta Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Clift-Royal Sonesta Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Clift-Royal Sonesta Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Clift-Royal Sonesta Hotel?
Conveniently located restaurants include Lapisara Eatery, Liholiho Yacht Club, and Tacorea.
Are there opportunities to exercise at The Clift-Royal Sonesta Hotel?
Yes, guests have access to a fitness center during their stay.
Is The Clift-Royal Sonesta Hotel located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at The Clift-Royal Sonesta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Clift-Royal Sonesta Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Clift-Royal Sonesta Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Clift-Royal Sonesta Hotel?
The staff speaks multiple languages, including English, Spanish, Italian, Chinese, and Portuguese.