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Hotel Zetta San Francisco, a Viceroy Urban Retreat

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55 5th St, San Francisco, CA 94103-1801
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Lowest prices for your stay
Hotel direct offer!BOOK EARLY, SAVE TO UP 25%
Expedia.com
$198
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Free cancellation until 12/16/22
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$200
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Free cancellation until 12/16/22
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$178
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Free cancellation until 12/16/22
Hotels.com$198
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#48 of 244 hotels in San Francisco
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.0
Travelers' Choice
GreenLeaders Platinum level
In San Francisco, a city of bold contrasts and timeless originals, Hotel Zetta stands out. A creative hot spot and cultural launch pad, this is one of the most creative in SoMa San Francisco hotels. A unique enclave for savvy travelers, culture seekers, and local creatives, Hotel Zetta provides a high level of sophistication and service in a fresh, vibrant setting in the cutting-edge neighborhood of Union Square.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Highchairs available
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
Vending machine
Game room
Billiards
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish, Chinese and 1 more
Hotel links
Special Offer:BOOK EARLY, SAVE TO UP 25%
1512Reviews35Q+A100Room tips
Traveler rating
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Most Recent
Paula R wrote a review Dec 6
Martinez, California2 contributions
I don't feel like writing anything and spending 20 minutes doing a review. Thank you I need to write 200 words? Rethink this please. I did very much enjoy the Zetta Hotel. My reservation was messed up because of a change in management. They didn't have my reservation. Luckily they weren't full. The hotel handled the faux pas with grace and accommodated me very nicely.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
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Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kevin K wrote a review Jan 2022
New York City, New York9 contributions3 helpful votes
Hotel's Favorite
Location is super convenient with BART and MUNI station just down the block, a Blue Bottle coffee branch across the street along with a very good Italian place for lunch or dinner at 54 Mint. You can walk easily to Yerba Buena Gardens or SFMOMA.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zetta Leadership, Otros at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded Jan 17, 2022
Dear KevinK1866, Thank you for you continually choosing to stay with us and taking the time to share your review. We greatly appreciate you and your loyalty. I am delighted to hear you continue to enjoy your stay, as we strive to create an exceptional experience for every guest. I am thrilled that you appreciate the hotel location; I do have to agree, SOMA is a great area and is filled with many cultural, dinning, shopping and transportation options. Thank you for choosing Hotel Zetta and we look forward to the opportunity to host you again in the near future. Best, Itzuri Ortiz Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark h wrote a review Dec 3
Brisbane, Australia24 contributions6 helpful votes
A lovely quirky hospitable hotel in the city centre. Close to Trams, trains, buses and all the city highlights. The hotel and staff greet you like long lost friends. A minor aircon issue in our room was immediately actioned with another room being sourced. Fabulous service. I would certainly recommend this hotel to family or friends visiting San Francisco.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mary wrote a review Nov 2022
South Lake Tahoe, California1 contribution
This is our usual place to stay when visiting SF. We were greeted by friendly, helpful and informative staff. We were able to valet park and did not need to use our car during our stay. Bart station is close.Shopping and mall is next door. The symphony hall was a short Uber ride. The rooms are modern,sleek,clean and quiet. We will be back!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Dear Tourist13771854892, Our team takes great pride in our guest feedback and join me in thanking you for all your wonderful praises. I am thrilled our team was able to make such a positive impact on your stay as we strive to provide exceptional service. I am glad that you enjoyed the hotel amenities and location, I have to agree, SOMA is a great location and is filled with many cultural, dinning and shopping options. Thank you for choosing Hotel Zetta and we look forward to the opportunity to host you again in the near future. Best, Itzuri Ortiz Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dturner934 wrote a review Nov 2022
New York City, New York1 contribution
The staff was very welcoming. Jamal called a car service for me that was seamless. The bar in the hotel and the cavalier were both enjoyable. The bed was very comfortable. The shower was very nice. The location was convenient
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Dear Dturner934, We greatly appreciate you taking the time to share your experience. At Hotel Zetta we strive to provide exceptional service and I am thrilled to hear we accomplished that during your stay. We are grateful for having you as our guest and we look forward to welcoming you back soon! Sincerely, Itzuri Ortiz Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
thrillsforreals wrote a review Nov 2022
Minneapolis, Minnesota1 contribution
Good Stay - Bring your own Apple TV, Chromecast or just bring your own TV. - Download their digital key app - Plastic keys are played out. - Say what's up to the dude at the counter wearing glasses; he's dope. c.2022 - Bring a flashlight, room is setup for moodiness, can seem a bit dark but there are lights, just all over the place.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Dear Thrillsforreals, We greatly appreciate you taking the time to share your experience. I am thrilled to hear Donnie was able to make such a positive impact on your stay. We will ensure to share your kind comments with him. Additionally, all rooms are equipped with Chromecast where guests are able to connect and stream from their phone. I am sorry to hear this was not available in you room, we will make sure to follow up with our engineering team to ensure this is connected properly on the room that you had checked out from to avoid this from happening again. Please make sure to notate on your next stay with us your preference for a brighter room, we will do our best to accommodate your request. Please note that most of our Deluxe King rooms are on the brighter side. We thank you for taking the time to share your feedback and we look forward to hosting you again in a near future. Best, Itzuri Ortiz Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rogersocha wrote a review Nov 2022
Phoenix, Arizona1 contribution
Had a very enjoyable stay at Hotel Zetta, while attending a conference in San Francisco this fall. The rooms was more than a tasteful blend of comfort, contemporary flair and convienence that made for a memorable trip and opportunity to rechange and enjoy a great city.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Dear Rogersochoa, First and foremost, thank you for staying with us at Hotel Zetta and taking the time to share your positive feedback. I am delighted to hear about your experience and optimistic comments the rooms. We look forward to the opportunity to host you in the near future. Best, Itzuri Ortiz Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
12Sandi345 wrote a review Nov 2022
Calgary, Canada1 contribution
Hotel was clean, staff was friendly. Our orange key did not work at all and our room was not set up but the staff fixed it immediately. Overall pretty expensive for what is offered and the location is near transit but there is a homeless problem throughout the area.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Dear 12Sandi345, With numerous lodging options in San Francisco we thank you for choosing Hotel Zetta. I am sorry you had some troubles with the mobile key, although I am glad our team was able to assist you promptly. In addition, we really appreciate your kind words about our team, and the hotel cleanliness we will make sure to share them with our staff. Thank you for staying with us and we look forward to welcoming you back in a near future. Sincerely, Itzuri Ortiz Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheri M wrote a review Nov 2022
1 contribution1 helpful vote
The hotel staff, the room, the amenities were all amazing. We enjoyed the room size. The bed was comfortable. Everything was clean and felt up to COVID standards. The location is great, it’s close to everything. Would absolutely stay here again!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 1 week ago
Dear Xena1206, First and foremost, thank you for staying with us at Hotel Zetta and taking the time to share your positive feedback. I am delighted to hear about your experience and optimistic comments about our team, we will most certainly share it with them. I am glad that you enjoyed the hotel amenities and location, I have to agree, SOMA is a great location and is filled with many cultural, dinning and shopping options. Thank you again for choosing Hotel Zetta and we look forward to the opportunity to host you again in the near future. Best, Itzuri Ortiz Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tobybaier wrote a review Nov 2022
Hamburg, Germany1 contribution
Great little hotel right by Market / 5th. Unfortunately, my room was very noisy, probably air conditioning or ventilation. It's not even only a continuous humming, it has some louder thing going on and off all the time.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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PRICE RANGE
$223 - $299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
milano hotel san francisco, hotel milano san francisco, milano san francisco
FORMERLY KNOWN AS
Hotel Milano
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
116
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HOTEL ZETTA SAN FRANCISCO, A VICEROY URBAN RETREAT $168 ($̶3̶1̶9̶) - Updated 2022 Prices & Reviews - CA

Frequently Asked Questions about Hotel Zetta San Francisco, a Viceroy Urban Retreat
Which popular attractions are close to Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Nearby attractions include San Francisco Urban Adventures (0.1 miles), Barbary Coast Dispensary (0.1 miles), and Yerba Buena Gardens (0.3 miles).
What are some of the property amenities at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Conveniently located restaurants include Taylor Street Coffee Shop, Eno Wine Bar, and Montesacro Pinseria.
Are there opportunities to exercise at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, guests have access to a fitness center during their stay.
Is Hotel Zetta San Francisco, a Viceroy Urban Retreat located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Zetta San Francisco, a Viceroy Urban Retreat offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.