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Hotel Zetta San Francisco, a Viceroy Urban Retreat

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55 5th St, San Francisco, CA 94103-1801
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7 people are viewing this hotel
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$265
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Free cancellation until 07/08/22
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$203
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Free cancellation until 07/09/22
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$265
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Traveler (452)
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What is Travelers’ Choice?
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What you can expect during your stay
  • Daily temperature and symptom checks for staff
Updated 07/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Zetta San Francisco, a Viceroy Urban Retreat
Updated 07/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 245 in San Francisco
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.1
Travelers' Choice
GreenLeaders Platinum level
In San Francisco, a city of bold contrasts and timeless originals, Hotel Zetta stands out. A creative hot spot and cultural launch pad, this is one of the most creative in SoMa San Francisco hotels. A unique enclave for savvy travelers, culture seekers, and local creatives, Hotel Zetta provides a high level of sophistication and service in a fresh, vibrant setting in the cutting-edge neighborhood of Union Square.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children's television networks
Highchairs available
Paid public parking on-site
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
Vending machine
Game room
Billiards
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish, Chinese and 1 more
Hotel links
Special Offer:BOOK EARLY, SAVE TO UP 25%
1454Reviews35Q+A100Room tips
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RingoEdgar wrote a review Jun 22
New York City, New York27 contributions10 helpful votes
This was my first time staying in downtown San Francisco, and the Zetta was a perfect spot. It's a two minute walk from the Powell Street BART and light rail stops, the Market Street trollies and the Powell Street cable car terminus. We were upgraded to a suite on arrival and the staff at check-in and throughout our stay could not have been friendlier or more accommodating. The bed was super comfortable, the bathroom very well appointed and, of course, there's a Nespresso machine. Also, complimentary croissants (not enough of them, though) and coffee are available in the morning. There are not a lot of dining options close to the Hotel, in part because of several; being open only part time due to the pandemic. One a block away that I highly recommend is 54 Mint at 16 Mint Plaza, a wonderful Italian spot. We didn't eat at the Zetta's restaurant, but the menu looked good. Of course, the Powell Street cable car can take you up the hill to Chinatown where food options abound. The only negative, and this has nothing to do with the hotel itself, is that the neighborhood has a lot of homeless people and panhandlers that one needs to navigate to get around, and after dark feels somewhat dangerous. Not a problem if you have a car or cab or Uber around, but I'd avoid walking around on foot after dark.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Kevin K wrote a review Jan 2022
New York City, New York9 contributions3 helpful votes
Hotel's Favorite
Location is super convenient with BART and MUNI station just down the block, a Blue Bottle coffee branch across the street along with a very good Italian place for lunch or dinner at 54 Mint. You can walk easily to Yerba Buena Gardens or SFMOMA.
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Review collected in partnership with this hotel
Date of stay: January 2022
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Response from Zetta Leadership, Otros at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded Jan 17, 2022
Dear KevinK1866, Thank you for you continually choosing to stay with us and taking the time to share your review. We greatly appreciate you and your loyalty. I am delighted to hear you continue to enjoy your stay, as we strive to create an exceptional experience for every guest. I am thrilled that you appreciate the hotel location; I do have to agree, SOMA is a great area and is filled with many cultural, dinning, shopping and transportation options. Thank you for choosing Hotel Zetta and we look forward to the opportunity to host you again in the near future. Best, Itzuri Ortiz Director of Rooms
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mjohnston5991 wrote a review Jun 19
1 contribution
Overall good stay. Slightly frustrating that when I got my bill in the end there were a lot of hidden fees via taxes that were not mentioned up front when checking in especially for valet. Spent more than budgeted as a result. These should be clearly mentioned especially if people are not from the area and will most likely not be nearby when receiving their post checkout invoice. Also parking was frustrating cause people were constantly parked in valet spots. Usually had to make several trips around to find somewhere to leave the car. Valet only restriction needs to be better enforced.
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Review collected in partnership with this hotel
Date of stay: June 2022
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nickimperato wrote a review Jun 18
1 contribution
Overall state was decent. I wouldn’t say it was a bad hotel but I definitely wouldn’t say I would recommend it to friends. If you just need a place to sleep, it’s fine, but the rooms are not that comfortable.
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Review collected in partnership with this hotel
Date of stay: June 2022
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Trip type: Traveled
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Rockie S wrote a review Jun 1
1 contribution1 helpful vote
My friend and I stayed here for a short trip to see HP & The Cursed Child. This boutique hotel is beautifully modern. Our rooms were very comfy and clean with a great view of the street. The hotel has a nice little gym and a great games area where you can sit with your own little table. The lobby is beautiful and welcoming. The hotel felt very clean and safe as the entry is locked and guarded. The staff are so friendly and accommodating! Would definitely stay here again. Diane at the front desk is so lovely!
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Date of stay: May 2022
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1 Helpful vote
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 2 weeks ago
Dear Rockie S, Thank you for taking the time to share your experience and feedback about Hotel Zetta. Our team takes great pride in our guest feedback and join me in thanking you for all your wonderful praises. I am thrilled Diane was able to make such a positive impact on your stay since we strive to provide exceptional service. Furthermore, I am glad that you enjoyed the hotel amenities, in addition to finding it clean and comfortable. Thank you for choosing Hotel Zetta and we look forward to the opportunity to host you again in the near future. Best, Itzuri Ortiz Director of Operations
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Courtney wrote a review May 2022
San Francisco, California4 contributions2 helpful votes
I have traveled all over the world for work and fun, and I don't think I've ever met someone as informed, accommodating and compassionate as Diane. You should book this hotel knowing they care about the customers and you can have a stress-free trip know Hotel Zetta will be there for you. The rooms are fun with comfortable beds, the art is awesome and very instagram-worthy. The location is prime shopping, dining, public transportation, best place to get an Uber, etc. What sold it for me was how much they care about customers no matter the length or reason for the stay. I only stayed a few nights for a work trip and even had to make a change, but Zetta made it so easy. They could have tried to make it difficult as other hotels have in the past, but instead they got me excited for my trip and provided a wonderful stay. This hotel has earned my business moving forward for all my future San Francisco trips, and I will be spreading the word to my colleagues and friends traveling to SF that this is the place to stay. I can't end the review without another thanks to Diane. I was super stressed trying to plan a last minute trip, and I actually canceled the reservation I had at a different hotel after talking to her. I knew this was the atmosphere I needed to make my trip a success.
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Date of stay: May 2022
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Trip type: Traveled
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 4 weeks ago
Dear Courtney, With numerous lodging options in San Francisco we thank you for choosing Hotel Zetta. We greatly appreciate your 5-star TripAdvisor review and all the positive feedback! We are grateful for your all kind words about Diane (I must agree, she truly embraces hospitality) and the rest of our team. We will certainly congratulate and praise Diane for making such a positive impact on your stay. Your review has left me very happy as we strive to provide exceptional service and I am thrilled to hear we show cased it and accomplished it. We are grateful for having you as our guest and we look forward to welcoming you back soon! Sincerely, Itzuri Ortiz Director of Operations
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Amanda H wrote a review May 2022
1 contribution
I want to give a shoutout to Diane (Front Desk) who was extremely kind and resourceful throughout my stay. She was quick to help any time I had questions. Every interaction with her and other staff members at the front desk was always so pleasant, I appreciate it very much:)
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Date of stay: May 2022Trip type: Traveled
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded 4 weeks ago
Dear Amanda H, First and foremost, thank you for staying with us at Hotel Zetta. We greatly appreciate you taking the time to share about your stay. Exceptional service is what we strive for and I am glad Diane and the rest of the Front Desk team were able to accomplish that during your stay. Our team takes great pride in our guest feedback and join me in thanking you for all your wonderful praises, I will make sure to praise everyone for it. Thank you again for staying with us and we look forward to welcoming you back soon! Sincerely, Itzuri Ortiz Director of Operations
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Bruce C wrote a review May 2022
Bethlehem, New Hampshire543 contributions230 helpful votes
Really liked the hotel - everything was very well done - rooms are clean, well done and very nice, albeit a little small. And their amenities are great - fitness center was really good and they even had bikes that you could borrow. And loved their "game" room. Service was also great, not to downplay others, but Diane and Sophie were great at the front desk. And location is great too - everything (almost) is walkable. Lots of shopping, museums, restaurants and attractions all walkable. Would definitely stay there again.
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Date of stay: May 2022
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded May 14, 2022
Dear Bruce C, Thank you for taking the time to share your review and we are delighted to hear about your experience. Our team takes great pride on the high level of personalized service we provide, and I am glad that it was demonstrated during your stay by Diane and Sophia. I was pleased to read that you enjoyed the amenities of the hotel from the fitness center to the game room and fun amenities that you can borrow such as our bikes and e-scooters. I am glad to see that you were able to make the most of our central location, with so many different sites and attractions close to us...Hotel Zetta is definitely the place to be! Once again, I want to personally thank you for taking the time to share your review on TripAdvisor , I will share your comments with our team and ensure they get praised for them. We look forward to hosting you again in the near future!! Sincerely, Dawn Martin Front Office Manager
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hgill2022 wrote a review May 2022
1 contribution
Diane turned around one of my worst hotel experiences to an excellent one thank you x a million! I appreciate everything you did that night I look forward to seeing you and staying at the zetta again!
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded May 10, 2022
Dear hgill2022, First and foremost, thank you for staying with us at Hotel Zetta. We greatly appreciate you taking the time to share about your stay. Exceptional service is what we strive for and I am glad that Diane were able to accomplish that during your stay, I will make sure to share your kind words and praise her for it. Thank you again for visiting us and we look forward to seeing you back soon! Best, Itzuri Ortiz Director of Operations
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marissav_02 wrote a review May 2022
1 contribution
Everyone was so helpful and open to the questions. Especially Diane! A huge thanks to Diane and the team for making the stay comfortable. We were bummed that there weren't any microwaves and Diane was very understanding in trying to provide alternative solutions.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled
Helpful
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Response from Zetta Leadership, Guest Services / Front Office at Hotel Zetta San Francisco, a Viceroy Urban Retreat
Responded May 8, 2022
Dear Marissav_02, First and foremost, thank you for staying with us at Hotel Zetta. We know you have numerous options for lodging when visiting the San Francisco area and we thank you for choosing to stay with us. At Hotel Zetta we strive to provide an exceptional experience for every guest; therefore, your feedback is extremely important as it helps us continually improve our service and provide a memorable experience to our valued guests. I am glad to hear that Diane made you feel welcomed and was able to assist you during your stay with us. Thank you for taking the time to write about your experience. We hope to have the opportunity to host you once more in a near future! Dawn M Front Office Manager Hotel Zetta
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PRICE RANGE
$276 - $389 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
milano hotel san francisco, hotel milano san francisco, milano san francisco
FORMERLY KNOWN AS
Hotel Milano
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / SoMa / South Beach
NUMBER OF ROOMS
116
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Frequently Asked Questions about Hotel Zetta San Francisco, a Viceroy Urban Retreat
Which popular attractions are close to Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Nearby attractions include San Francisco Urban Adventures (0.1 miles), Barbary Coast Dispensary (0.1 miles), and Yerba Buena Gardens (0.3 miles).
What are some of the property amenities at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Conveniently located restaurants include Taylor Street Coffee Shop, Eno Wine Bar, and Montesacro Pinseria.
Are there opportunities to exercise at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, guests have access to a fitness center during their stay.
Is Hotel Zetta San Francisco, a Viceroy Urban Retreat located near the city center?
Yes, it is 0.6 miles away from the center of San Francisco.
Are any cleaning services offered at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Zetta San Francisco, a Viceroy Urban Retreat?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Zetta San Francisco, a Viceroy Urban Retreat offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.