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Hotel Diva

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Hotel Diva
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1,396 Reviews from our TripAdvisor Community

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Showing 1,116: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW via mobile

I wish I'd picked a different hotel. Our family stayed here for two nights as we traveled up the coast after dropping off our son at college. We had never been in San Fran so I made reservations on line based on our budget. I wanted to stay in the city so we could easily tour without having to drive... More 

Helpful?
Thank Cynthia G
Roma
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

The area is very central but also super dirty, so if you are not looking for a central location I suggest you to search elsewhere. The style of the rooms have a touch, it makes your stay more enjoyable. Rooms are also clean. Moreover they are renovating the hotel and so there are works in the morning. The staff didn't... More 

Helpful?
Thank Antonio M
Fredericksburg, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Maybe if it wasn't under construction it would be a better choice. They have signs up when you walk in and the noise from construction didn't bother me. However, they don't make any efforts to hide the construction. For example, don't have both your elevator accessible for construction, keep one in nice working order. Maybe once it is all said... More 

Review collected in partnership with this hotel

Helpful?
Thank Patrick R
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for sharing your experience with us. We greatly appreciate your feedback. I will review these comments with our team. We hope to have the chance to impress you on a future stay once our upgrades are completed. More 

Los Angeles, California
1 review
2 of 5 stars Reviewed 2 days ago NEW

I would be willing to take a call with someone who had specific questions. I think it was more alarming that the web representation of the hotel and what you actually get are two very different things.

Review collected in partnership with this hotel

Helpful?
Thank 403jamesed
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the feedback on your recent stay. If you would like to discuss your experience further I can be reached at Tlayton@hoteldivaunionsquare.com. Thank you again. More 

Campinas
1 review
4 of 5 stars Reviewed 2 days ago NEW

Very comfortable place, close Union Square, Bart and Cable Car. Makeover was the problem for me because every day, at 8am the workers started the noise. The staffs are friendly and the room very clean.

Review collected in partnership with this hotel

Helpful?
Thank psayeg
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for reviewing us. We are pleased to hear you enjoyed our location and staff. We apologize if you were inconvenienced by the upgrades taking place in the hotel. We hope to have the pleasure of seeing you again once this is completed. More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

I came her for my anniversary. It was amazing. Very clean and beautiful. I would definitely recommend this hotel. Thank you so much. It was very comfortable as well. And the location is so convenient.

Review collected in partnership with this hotel

Helpful?
Thank 204stephanieq
Tyler L, Director of Operations at Hotel Diva, responded to this review

WOW! Thank you for sharing your 5 star Diva experience with us. We are honored you chose our hotel to spend your anniversary in San Francisco. We will share these kind comments with the team. Thank you for recommending us, we hope to see you again soon. More 

Manhattan Beach, California
1 review
3 of 5 stars Reviewed 3 days ago NEW

A bit disappointed in the overall stay. No restaurant, very understaffed, construction begins early morning in the hotel, phone in room did not work, reported and not repaired. I expected a restaurant and perhaps more going on in the hotel itself. When we arrived there was no bellman, one person at check-in desk, no other staff around.

Review collected in partnership with this hotel

Helpful?
Thank R3311AKnicoles
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the feedback on your recent stay with us. I apologize for the complications with the phone in your room and if you found us to be understaffed. I will share this with my team to make sure we are scheduling accordingly and following up on maintenance calls. We do not have a restaurant as a part of... More 

longmont
1 review
2 of 5 stars Reviewed 3 days ago NEW

It's in an okay location, but they're doing construction so it can be loud at time. The front desk workers were very slow and sometimes rude. Decent place to stay but make sure you leave extra time to check in and out since they're pretty slow. I also wouldn't recommend ordering room service from Colabri next door. I would go... More 

Review collected in partnership with this hotel

Helpful?
Thank kevinmK5186FB
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the feedback, we are sorry to hear your stay was only average. I can assure you this is not what we strive to offer our guests. I will review these comments about speed of service at the front desk and food delivery with our team to help us improve in the future. Thank you for letting us... More 

Los Angeles, California
1 review
2 of 5 stars Reviewed 6 days ago NEW

There were problems at check in for no water and we received that late! The bill was charged at The check in with The additional at The check out and The day after they charged other dollars without our consent and they didn't let us Know The reason why

Review collected in partnership with this hotel

Helpful?
Thank 502mariannaf
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the feedback on your recent stay. I apologize for the complications with your bill. If you would like to email me directly I can assist you further with this. Tlayton@hoteldivaunionsquare.com We appreciate your comments and wish your stay would have been more enjoyable. More 

Fredericksburg, Texas
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

Lots of issues including remodeling, hidden fees, and hair in trash can. Front desk is understaffed. Good location with poor execution. Hotel needs to update website about remodeling work and check guests in a timely manner

Review collected in partnership with this hotel

Helpful?
Thank Ann T
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for providing feedback on your recent stay with us. We appreciate you taking the time to share these comments and will review them with our team to help us improve in the future. We hope to impress you on your next trip to San Francisco. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The avant-garde Hotel Diva with its ultra-modern rooms is in the center of all that San Francisco has to offer. Surrounded by theaters, shopping, nightlife, casual and fine dining, and steps away from Cable Car line, Hotel Diva is an excellent choice for couples, families, and business travelers. Amenities include complimentary high-speed wireless Internet, 24 hour business center, fitness room, and complimentary coffee and tea service in the morning. ... more   less 

Additional Information about Hotel Diva

Address: 440 Geary St, San Francisco, CA 94102-1223
Location: United States > California > San Francisco > Union Square
Price Range: $192 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Diva 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Diva Hotel San Francisco
Diva San Francisco
Hotel Style:
#75 Romantic Hotel in San Francisco
#75 Business Hotel in San Francisco
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