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West Street Hotel

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West Street Hotel
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604 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

We stayed there this past weekend and it is a beautiful hotel in a great location. However the staff just seems uninterested in taking any interest in making the stay something special. The hotel charges 700 a night but did not have staff adequate enough to run a kids club effectively. My kids had been looking forward to their own... More 

Helpful?
1 Thank James C
chris torrey t, Manager at West Street Hotel, responded to this review

Dear James C, Please accept my sincere apology for us not delivering the normal excellent and accommodating high level of customer service our guests have come to expect. We never want our guests to be unhappy and enjoy doing whatever it takes to makes things right for them. We will be sure to take your feedback and use it for... More 

United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After staying one night at a very well known Bar Harbor hotel and having a terrible night on a terrible bed in a terrible room, we walked over early the next morning to the West Street Hotel to inquire about staying the next two days. Shannon at the front desk was so welcoming and helpiful in getting us a room... More 

Helpful?
1 Thank Jill A
chris torrey t, Manager at West Street Hotel, responded to this review

Dear Jill A, Thank you for sharing your recent experience at the West Street Hotel. We are always excited to receive positive guest reviews, as our property takes each customer experience very seriously, further, your recognition of Shannon!! We are constantly striving to improve based upon our guests’ ideas and opinions. Hearing that your stay was enjoyable is very rewarding... More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We had high expectations given the reviews and the cost. We waited a very long time for our room to be ready and when we got to our room it was dirty. The coffee table had food stains on it, every surface was very dusty and the carpet was not vacuumed. We did not even sit on the balcony because... More 

Helpful?
Thank WellExpTraveler
chris torrey t, Manager at West Street Hotel, responded to this review

Dear WellExpTraveler, Your feedback regarding your recent visit with us is appreciated. I am very sorry that your stay did not meet your expectations, or the standards that our Hotel holds itself to. The comments we have received from other guests regarding the housekeeping service have been very positive. I regret that you and your family did not receive the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed here for two nights with our eight week old son, and we could not be more impressed. The rooms are spacious, with plenty of room to lounge around. The staff is extremely friendly and courteous. There is a convenient pantry on each floor with snacks, water and coffee, as well as a laundry room with... More 

Helpful?
1 Thank Ari D
chris torrey t, Manager at West Street Hotel, responded to this review

Dear Ari D, We appreciate the wonderful review, and we are pleased to read about your great experience while at the West Street Hotel. Our guests have access to many great amenities and great views on property- as mentioned in your review. We thank you for your kind words regarding your stay! If your travels bring you back to the... More 

Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 1 week ago

After a delayed flight, we arrived to the hotel to learn they lost our ten day reservation because we had called ahead to warn of our flight delay. We had to stay in another hotel for the first night of our trip. Our room was average (not luxury) and it never felt clean with a strange smell. Room service trays... More 

Helpful?
Thank Jan F
chris torrey t, Manager at West Street Hotel, responded to this review

Dear Jan F, Please accept my sincere apology for us not delivering the normal excellent and accommodating high level of customer service our guests have come to expect. We never want our guests to be unhappy and enjoy doing whatever it takes to makes things right for them. We will be sure to take your feedback and use it for... More 

Boston, Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Bar Harbor is beautiful but much more touristy than Nantucket, Kennebunkport. Reminds me of Newport but with mountains and more t-shirt shops. Definitely go once. This hotel is probably the nicest in town, but not luxury. The pool does not allow kids so great for couples. The balconies were nice.

Helpful?
Thank ShannonReilly2000
chris torrey t, Manager at West Street Hotel, responded to this review

Dear ShannonReilly2000, Thank you so much for taking the time to review the West Street Hotel! We certainly appreciate all guests’ feedback, and are delighted to hear that you enjoyed all aspects of your stay. We pride ourselves on our premiere waterfront location, within steps of the many boutique shops and restaurants Bar Harbor has to offer. If your travels... More 

Minneapolis, Minnesota
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

We were looking forward to our stay and the hotel found us a room during the busy summer months. But when we arrived in our room the bedding and sheets were covered in stains, and both beds had hair and makeup on the pillowcases. The bed and bathroom were filthy, absolutely disgusting. The chairs in the room were covered with... More 

Helpful?
Thank Rwagg1966
Boston, Massachusetts
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The beds are very comfortable, the rooms are spacious, and it's very quiet. The shower is HUGE and the actual room itself is cozy and comfortable. They supply free water bottles on every floor in a fridge, and you can also make a coffee or a hot chocolate in a machine they have. Around 7ish they put out cookies. One... More 

Helpful?
2 Thank beatrice0027
chris torrey t, Manager at West Street Hotel, responded to this review

Dear beatrice0027, Your words remind us of the reasons we do what we do. To offer an inviting space with extremely comfortable rooms and include all the amenities you could expect in a wonderful resort is what brings guests like yourself back to the West Street Hotel season after season and year after year. Please, tell us when returning and... More 

Ann Arbor, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was so accomodating. They sent a gift of champagne to our room to celebrate my birthday, had a guest pantry with coffee/water/ice/snacks. They rooms were meticulously designed. Would definitely stay again!

Helpful?
1 Thank la804
chris torrey t, Manager at West Street Hotel, responded to this review

Dear la804, We love celebrations at the West Street Hotel. Thank you for allowing us to be a part of your birthday and sharing your experience with other travelers. Our staff works very hard and is dedicated to making sure every aspect of your stay is taken care of, from our pantries to relaxing in a luxury room. Our location... More 

Charlotte, North Carolina
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent hotel, top notch staff and amenities. Great location and hotel restaurant Paddys great service and food. Roof top pool a wonderful view and perfect ending to the day. ONLY regret was not requesting a room with a view, looked out over the parking lot, not ideal. For the price felt a bit let down.

Helpful?
1 Thank sarahreinecke
chris torrey t, Manager at West Street Hotel, responded to this review

Dear Cindy M, Your review summarizes many of the great amenities that we offer for our guests and I am pleased to hear you were able to enjoy all these amenities- we are having a great summer for the rooftop, adult only pool and many of our guests have been able to experience a great, Maine summer. We look forward... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Concierge

Additional Information about West Street Hotel

Address: 50 West St, Bar Harbor, Mount Desert Island, ME 04609-1858
Location: United States > Maine > DownEast and Acadia Maine > Mount Desert Island > Bar Harbor
Price Range: $266 - $958 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West Street Hotel 3.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
West Street Hotel Bar Harbor, Maine
Hotel Style:
#3 Spa Hotel in Bar Harbor
#9 Family Hotel in Bar Harbor
#11 Romantic Hotel in Bar Harbor
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