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Guam Reef Hotel

Traveler (1080)
360
Panoramas (77)
Room & Suite (393)
Certificate of Excellence

About

#5 of 21 hotels in Guam
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Pool
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Self-Serve Laundry
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Great View
HOTEL CLASS
992Reviews
1,542Photos
20Q+A
22Room tips
Traveler rating
  • 228
  • 507
  • 190
  • 43
  • 24
Time of year
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Popular mentions
+1
I stayed in room 654 of infinity tower. Room A/C is controlled by a unit between the beds. Room is super humid. The covers feel “wet” when you’re in bed. Toilet has a butt blaster (bidet). Shower is ok. Room has a small refrigerator. And a super useful water cooler.
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I strongly recommend people to stay elsewhere. On my way to Palau, I have overnight layover in Guam and I have stayed at Guam Reef. For almost 300usd per night, this place is dated and customer service is horrible. After I check out at 12 pm, I have a few hours to kill before
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Response from Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel
Responded Feb 12, 2019
Dear Ms. Wang, Hafa Adai! Thank you so much for sharing your valuable feed back of your stay. Please take our sincere apology for this unfortunate experience you went through earlier this month. Our Hotel strives to take good care of our customers and their requests and / or concerns. Depending on our Hotel occupancy, we usually determine whether we can accommodate more guests in our Pool area or not, since the pool is not too large for many guests to use at the same time. We appreciate your constructive comment and we will concentrate to upgrade all our guests concerns. Sincerely yours, Management
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We were there for business, stayed on the 5th floor, on the bay side, it was an incredible view! The restaurants are right there! Go to the 18th floor to have Breakfast everyday, go down to the pool for the grill items, and everything is walking distance. The rooms have been
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Response from Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel
Responded Feb 2, 2019
Hafa Adai! Thank you so much for staying at Guam Reef & Olive Spa Resort, and sharing your fantastic review of your stay! We are happy that you were able to find our hotel convenient for your business trip! We would be more than happy to welcome you back to our resort another day. Kindly regards, Guam Reef & Olive Spa Resort
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We stayed here for a few days which was too long. The access to the Beach is good. There is no Hotel frontage with sun beds etc. from the Hotel. You can pay (expensive) for a small private Beach at the bottom of the stairs. The pool seems quite poor. The Pool (and only) Bar was
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Response from Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel
Responded Dec 23, 2018
Hafa Adai! Thank you so much for sharing your valuable feed back of your stay. We are sorry to hear that we were unable to satisfy your stay for the beach and pool side facilities. We will bring up this matter to our management to discuss about the points which you indicated, especially the staff attitude. We will retrain our staff's customer service to make sure all of our customers will enjoy their holiday vacation. I hope this will not discourage you to visit Guam again, Sincerely yours, Guam Reef Hotel
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The location and price for this hotel is one you cant beat. The beautiful infinity pool and the nice pool bar are great. And right below the hotel is the beach if u wanna play in the ocean. The location is central to just about everything u could need and want. The rooms were
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Response from Guam_Reef_Hotel, お客様担当マネージャー at Guam Reef Hotel
Responded Nov 23, 2018
Hafa Adai Kasseegabrielle! Thank you so much for sharing your experience and reviewing our hotel. As mentioned, the location of our hotel is one of the best and people who likes to go shopping, our hotel can satisfy that demand. We are delighted to hear a nice review from you and recommending our hotel. We all hope to welcome you back to our Resort in the future! Sincerely yours,
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PRICE RANGE
$161 - $298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
guam reef tumonhotel guam reef
FORMERLY KNOWN AS
Guam Reef Hotel
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
427
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