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The Westin Resort Guam

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The Westin Resort Guam
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1,075 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Puyallup, Washington
Reviewed November 2, 2016 via mobile

The Westin in Guam is a nice clean hotel. The staff is generally friendly - especially the bell staff. The rooms are clean and smell fresh. The restaurants are overpriced and you might want to walk to one of the many local restaurants that are excellent and close. Of particular note is the buffet on the first floor. For over...

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Helpful?
Thank Chad-a-Lack
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Chad-a-Lack, Thank you for choosing The Westin Resort Guam and for taking the time to leave your review. We are pleased that you enjoyed our nice clean property, friendly associates, and clean rooms. We apologize that you were not pleased with our breakfast offering and pricing. We will bring this to our team. We hope to welcome you back...

Bay Area, CA
Reviewed October 29, 2016

Room interiors well kept and clean, at or possibly even above average Westin standard. I value this a lot, and this accounts for my high rating despite some other shortcomings. Friendly staff. Although only 6 km from the airport, this is a 20 minute cab ride (by the time you get in, ride, get out, pay) and $30 (with tip)...

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Helpful?
Thank sce2aux
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Sce2aux, Thank you for choosing the beautiful Westin Resort Guam. We are delighted that you enjoyed your well kept and clean room, our friendly staff, convenient location, pool, and beach area. We sincerely apologize for any inconvenience that you experienced during your stay with us, especially your experience with delayed check-in wait time. This issue will be addressed by...

Bountiful, Utah
Reviewed October 18, 2016

Staff is attentive and certainly took care of me, had a good experience here Great beach location Great club lounge Nice location in tourist area 20-45 mins from Andersen AFB depending upon traffic The staff welcomes you, Hafa Adai!

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Helpful?
Thank Jbesseli
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Jbesseli, Thank you for choosing the beautiful Westin Resort Guam we are delighted that you enjoyed our great beach location, club lounge, and welcoming associates. We look forward to your next visit. Until then - be well, Harrison Cho

St. John, Virgin Islands
Reviewed October 7, 2016 via mobile

Layover in Guam & picked Westin since knew we what we would get. Front office staff were wonderful to help us when we arrived in the middle of the night. And gave us late checkout for an 8:30pm flight few days later. Good location, terrific breakfast venue (but pricey), rooms & Lobby very nice. The outdoor pool area is in...

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Helpful?
Thank sstj
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Sstj, Thank you for choosing The Westin Resort Guam and for your valuable feedback. We are delighted that our associates were able to assist you during your time with us. Thank you for noting our good location and terrific breakfast, along with nice rooms and lobby. We apologize that our pool did not meet your expectations, please note that...

Reviewed September 24, 2016 via mobile

We are here on our vacation and i am glad we chose westin:) really nice hotel, pleasant stuff, everybody is smiling and helping us when we need. Food is good too. Just one thing bothers me. A small cabana at the beach without mattress:)

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Helpful?
Thank svetlanabalkova
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Svetlanabalkova, Thank you for taking the time to leave your valuable feedback and for choosing The Westin Resort Guam. We are delighted that you enjoyed your time with us. Thank you for pointing out our friendly and helpful associates, good food, and nice hotel grounds. We would like to apologize that your cabana was lacking a cushion. This issue...

Jacksonville, Florida
Reviewed September 23, 2016

This hotel has a lot to offer and great rooms. The lobby is beautiful and the staff was very helpful. The rooms were clean and offered great views. The beach access is great, you don't have to go far to enjoy it. The Taste restaurant had a great breakfast buffet. I would definitely stay here again.

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Helpful?
Thank dnie89
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Dnie89, We would like to thank you for your excellent review and for choosing The Westin Resort Guam during your recent visit. We are very pleased that you enjoyed your stay with us. Thank you for your feedback on our great and clean rooms, beautiful lobby, helpful staff, beautiful beach with convenient access as well as our breakfast offerings...

Guamote, Ecuador
Reviewed September 12, 2016 via mobile

Amazing hotel love all the amenities . Also the Friday Saturday night buffet is amazing great seafood and steak along with the beer and wine. Reasonably priced. Make sure you make a reservation as it fills up quick on fridayband Saturday.

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Helpful?
Thank The-Farias
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear The-Farias, Thank you for choosing The Westin Resort Guam on your recent visit and for taking the time to leave your excellent review. We are delighted that you enjoyed your stay with us including hotel amenities and thank you for noting our award winning buffet at Taste. We take great pride in providing the best quality products and services....

Gainesville, Georgia
Reviewed September 12, 2016 via mobile

The hotel was clean. I had a partial view of the water, left more to be desired. The island is very expensive so be prepared. The pool area was nice, small beach area where you can rent snorkels,fins, kayaks and paddle boards.

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Helpful?
Thank SDSGNV
Harrison C, Owner at The Westin Resort Guam, responded to this review

Dear SDSGNV, Thank you for choosing The Westin Resort Guam on your recent visit. Thank you for taking the time to leave your very valuable feedback. We are pleased that you enjoyed our clean property, nice pool and beach area, and that you were satisfied with the rental options for beach activities. We hope to welcome you back in the...

Manila, Manila, Philippines
Reviewed September 7, 2016

I've been an SPG member for years and so whenever I travel around the world, SPG partner hotels are what I look for. I booked myself in Westin cause it looked really good in pics but here is my objective unbiased review. - I am disappointed that I booked a partial beach view room. My view was Lotte hotel (a...

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Helpful?
Thank John_Ong1114
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear John_Ong1114, Thank you for taking the time to leave your very valuable feedback. We would like to sincerely apologize for any inconvenience that you experienced during your stay with us. We are very sorry that we were not able to meet your expectations with regard to your partial ocean view room type, air-conditioning temperature, and breakfast offerings. We also...

Tokyo, Japan
Reviewed September 5, 2016

We stayed in the tip closest to the ocean, on the 7th floor. Excellent design to the room, so easy to use the showers after the beach (closest to elevator), and room enough for our large suitcases to lay open with items we had shopped for. The pool bar is a great place to grab a drink (with helpful staff)...

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Helpful?
Thank AndraYo
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear AndraYo, Thank you for choosing The Westin Resort Guam on your recent visit and for providing your feedback. We are very pleased that you enjoyed the design on your room, shower, pool bar, our breakfast buffet at Taste, beach and pool areas, and our amenities. We are also delighted that you enjoyed Guam's breathtaking sunsets - thank you for...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Seasonal Tastes
Seasonal Tastes
Cuisines: International, Asian
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $207 - $520 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#4 Luxury Hotel in Tumon
#5 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort Guam staff and other travelers.
7 questions
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Questions? Get answers from The Westin Resort Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request for a room with a good beach view”
 of 5 bubbles noeux, 2 days ago | Read review
“They are all bad”
 of 5 bubbles Beavtayl, 1 week ago | Read review
“Corner Rooms are the best”
 of 5 bubbles 342geraldp, 3 weeks ago | Read review
“Stay higher floor as possible due the coach bus arrpoaching and leaving sure make some viberation and noise...”
 of 5 bubbles CY74TPE, 4 weeks ago | Read review
“If you expect full ocean view rather than partial, pay the very highest rate.”
 of 5 bubbles sce2aux, Oct 29, 2016 | Read review
5 of 5
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