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The Westin Resort Guam

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The Westin Resort Guam
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1,018 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Staff is very friendly and they do a great job of keeping everything very clean. They also put a small snack tray every couple days in your room which is a nice touch. It's located in a great spot; you can walk to a lot of local restaurants and attractions. Every room has a nice view of the ocean. I... More 

Helpful?
Thank tamer s
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Tamer S, Thank you for choosing The Westin Resort Guam and for your valuable feedback. We are delighted that you enjoyed your time with us especially our friendly associates, clean rooms, amenities, great location, and spectacular ocean view! We look forward to welcoming you back on your next visit. Until then - be well, Harrison Cho - General Manager More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for a week before we moved off island. The hotel is nice and in a great location. There were two things that led to my average rating. First was the temperature in our room; it was very warm and uncomfortable which made it hard to sleep. The second was the Sunday Brunch at Taste. We arrived around 1... More 

Helpful?
Thank Lawson2010
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Lawson, Thank you for choosing The Westin Resort Guam and for your very valuable feedback. We apologize for any inconvenience that you experienced during your stay with us. We apologize for the uncomfortable temperature in your room as well as your unfavorable dining experience. Please know that this is not our standard and these issues will be brought to... More 

La Crosse, WI
Level Contributor
298 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Westin is a classy place and obviously popular with the locals and Japanese tourists, who make up the vast majority of the clientele. The interior atrium is attractive, and it tends to be quiet, unless the monsoonal winds are howling through the aging weatherproofing on the sliding door. An ocean view is a perk with great views of the... More 

Helpful?
Thank occdocbill
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Occdocbill, Thank you for choosing The Westin Resort Guam and for taking the time to leave your valuable feedback. We are delighted that you enjoyed your stay with us. The issues you raised regarding some of the equipment in our Westin Workout Fitness Studio, room decor, as well as the issues in the bathroom will be brought to our... More 

Yona, Mariana Islands
Level Contributor
267 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is on the north end of Tumon which puts you with in walking distance to a lot of restaurants and bars. The hotel staff was please tell and courteous. Rooms have decent views and clean. We asked to bring our two dogs (hotel policy allows one) and they let us. Overall a great stay. Will stay again.

Helpful?
Thank tattskin
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Tattskin, Thank you for choosing The Westin Resort Guam on your recent stay and for your valued comments and feedback. We are very pleased that you enjoyed your time with us and we look forward to welcoming you back in the near future. Until then - be well, Harrison Cho - General Manager More 

Glasgow
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I just stayed at Westin Guam for 3 nights and it was my worst experience ever. I couldn't believe that this hotel can be rated as a 5-star. Here are some of the problems we encountered during these 3 days. 1. misleading description of room type We were there to celebrate our birthdays and job promotion besides it's our only... More 

Helpful?
3 Thank TWChris
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear TWChris, Thank you for taking the time to leave your feedback. I would like to apologize for any inconvenience that you experienced during your stay with us especially the issues that you brought to our attention with regard to room type classification and service from our associates. These issues will be addressed accordingly. We hope that you will allow... More 

Osaka, Japan
Level Contributor
9 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Nice place, but there was a lot of non guest, riff raff hanging out at the pool. I think they were locals and US military. Most were heavily tattooed and a bit intimidating looking. I guess the hotel lets anyone use the pool. Are hotels in Guam required to let anyone who wants into the facilities? We chose to use... More 

Helpful?
Thank Ant450
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Ant450, Thank you for taking the time to leave your valuable feedback. We apologize for any inconvenience that you may have experienced during your stay with us. With regard to the pool - only guests of The Westin Resort Guam and certain SP Members (Loyalty Program) are able to utilize our facilities. We are pleased that you enjoyed the... More 

Guam, Mariana Islands
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Full service upon driving up to the check in counter. Friendly staff. Once you lay on the bed you won't want to get up, comfort, relaxing ambience from the lobby to the room. Gorgeous poolside and white sandy beach.

Helpful?
Thank davey460
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Davey460, We are delighted that you enjoyed our signature Heavenly Bed, full service, friendly associates, gorgeous poolside and white sandy beach! Thank you for choosing The Westin Resort Guam - we look forward to welcoming you back in the near future. Until then - be well, Harrison Cho More 

manila philippines
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to Guam for a much needed break from work for 5 days. Stayed at Westin Hotel & I must say , the hotel was just great. The beds were so comfortable , they called it heavenly & boy was it really heavenly after a day's out of shopping & visiting places. Their buffet dubbed as the best for I... More 

Helpful?
Thank lian r
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hello Lian R, Thank you for choosing The Westin Resort Guam and for taking the time out to leave your feedback. We are so pleased that you enjoyed your stay with us. Thank you for noting our Heavenly Bed, excellent buffet at Taste, and great location. We take great pride in offering the best in quality products and services. We... More 

Japan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Been staying here for about twice a year for business. Normal stay is around 2 weeks. Obviously, room with an ocean front view is highly recommended but more likely, if your room booking do not specify ocean front view, you'll either get a city view or partial ocean/city view. Hotel is centrally located in Tumon which is walking distance to... More 

Helpful?
Thank frankie371
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Frankie371, Thank you for your loyalty to The Westin Resort Guam and for your very fair review. We are very pleased that you enjoy our great customer service, central location, our excellent buffet at Taste, and that you enjoyed relaxing on our private beach front property. Thank you for your feedback on pool hours and room condition. These issues... More 

Guam, Mariana Islands
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

Customer Service and Living accommodations well worth the money. I would recommend to anyone who would like to have a Staycation any time of the year. I have stayed every year we had a Christmas Party and was never disappointed in any way. The beds are probably we ever experienced in any Hotel we have stayed in and that's for... More 

Helpful?
Thank vpd1966
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Vpd1966, Thank you for choosing The Westin Resort Guam. Thank you for your excellent review. We are very pleased that you enjoyed our customer service, accommodations, and our signature Heavenly Beds. We look forward to welcoming you back in the near future. Until then - be well, Harrison Cho More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Seasonal Tastes
Seasonal Tastes
Cuisines: International
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $205 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 426
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#4 Luxury Hotel in Tumon
#5 On the Beach Hotel in Tumon
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