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The Westin Resort Guam

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The Westin Resort Guam
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1,133 Reviews from our TripAdvisor Community

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Showing 344: English reviews
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London, United Kingdom
Reviewed 1 week ago

Property is in great condition....marble inlay all over the grand entry...structurally sound architechture and the staff is efficient. I highly recommend the Italian Restaurant and the pool staff is courteous yet not too much Papparazzi.

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Helpful?
Thank chefnatalia
Management response:

Dear Chefnatalia, Thank you for your recent visit to the Westin Resort Guam, and for sharing your thoughts and experience. We are very delighted to hear your compliments regarding our property particularly for our associates courteous and efficient service and more so for having a “structurally sound architecture”. We are also very pleased that you enjoyed the “Prego” Italian Restaurant....

Reviewed 2 weeks ago via mobile

Stayed 4nights with my son and a family of son's friend. Our room located on 18th floor and was partial ocean view. Room was ok except the mold smell from the AC. I had to open the window to refresh the air of our room. Sometimes the noise from Club Foxy was quite loud. We enjoyed pool and beach everyday....

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Helpful?
Thank junmama015
Management response:

Dear junmama015, Thank you for choosing the Westin Resort Guam during your recent visit, and for taking the time to share your thoughts and experiences. We regret to find that you experienced the noise and the smell of mold in your room. Our Housekeeping and Engineering teams constantly pay special attention on this area due to Guam’s characteristic climate. We...

Ann Arbor, Michigan
Reviewed 2 weeks ago

I stayed at the Westin Guam Resort in August for 3 days and loved the location and clean rooms. I am returning on business this week and brought my college son with me as far as Japan and am sending him ahead of me to Guam. I do not arrive until 2 am but I asked the front desk if...

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Helpful?
Thank rnbnevin
Management response:

Dear rnbnevin, Hafa Adai! Thank you for taking the time to post your review and for choosing The Westin Resort Guam for your stay. We regret to hear that you and your son’s check in experience did not meet your expectations and if other check-in options were not provided by our team. It is our goal to provide a true...

New Jersey
Reviewed February 14, 2017 via mobile

The resort is located at the center of everything and it is really convenient. A Lot of nice restaurants within walking distance. Although the room was just ok, the ocean view from the balcony was amazing.

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Helpful?
Thank CS L
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear CS L Thank you very much for staying with us at The Westin Resort Guam and leaving a comment to us on TripAdvisor. We are pleased to know that you enjoyed your stay in Guam and had lots of memorable experience in the hotel and around the hotel. Thank you once again for your comment. We hope you will...

Iwakuni, Japan
Reviewed February 10, 2017

Probably the best hotel, if you want to have a "family beach vacation". The Tumon bay is a shallow and clean bay, protected by reefs. A perfect beach, if you have small children. Also, this beach is secluded from all other hotels on the Tumon bay. The pool is nice, too, but you feel a bit silly using the pool...

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Helpful?
Thank Traveling_Diaspora
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Traveling_Diaspora Thank you for choosing to stay with us at The Westin Resort Guam and for taking your time to leave a comment to us. I am glad to hear that you fully enjoyed Royal Beach Club benefit for your stay. Our pool bar, “Misty’s” has a variety of food menu including hamburger and fried chickens, etc. Those food...

Reviewed February 8, 2017 via mobile

The hotel is located in city center and there is the city shuttle bus stand in front of the entrance. The size of room is very big with modern furniture, I love the mattress, their shampoo and lotion, all good quality. The hotel also has a private beach, it's very clean and organized.

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Helpful?
1Thank Lili C
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Lili C Thank you very much for staying with us at The Westin Resort Guam and taking your time to leave a comment to us. It is pleased to hear that you enjoyed your Guam experience on the beach and hotel facility, especially our heavenly bed and Westin branded white tea bath amenity. This is one of 6 pillars...

New York City, New York
Reviewed February 8, 2017

Horrible experience. 1) Lounge has no coffe cups to go. 2) Check in 35 minute process. Keys don't work when asked multiple times to room or lounge. Staff is frankly not competent. 3) Shower broken. 4) Decaf coffee in the room only. 5) No oatmeal contrary to what told by staff for morning meals. 6) No correction in fixing things...

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Helpful?
Thank eric h
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear eric h Thank you for choosing to stay with us and appreciate for taking your time to leave valuable feedback to us. It was regretful that we could not meet your expectation on our lounge experience and the guest room condition. We apologize that we could not deliver our brand promise to a loyal elite member of SPG program....

Sydney, Australia
Reviewed February 5, 2017

Hotel was very central, beach had beautiful white sand but the beach hire craft stall that is on the beach only starts hiring at 8am and finishes hiring at 4pm as their stall closes totally by 5pm. I was there on business and had this wonderful acqa water in front of me but could not hire any water craft as...

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Helpful?
Thank 255060Bella
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear 255060Bella Thank you for staying with us at The Westin resort Guam and for taking time to leave a valuable comment to us. We are pleased to see you enjoyed our friendly service at the hotel and wonderful beach in front. We are sorry that our Tropical Beach House rental gears or marine activities were not available after 5:00...

Hong Kong, China
Reviewed February 2, 2017

We went here for a relaxing stay during the holiday period. The staff were mostly very helpful, even in booking experiences they had no affiliation with. The room was good, just a bit too high humidity in the room. Seems it is constantly damp. The pool area is nice, missing a small kids pool though. The beach is clean with...

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Helpful?
1Thank Calle K
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Calle K Thank you for staying with us and for taking time to leave a message to us. We are glad to see that you enjoyed your stay with your family. The beach in front of Westin is a perfect location for kids swimming and playing in the water because of very shallow and calm water with white fine...

Reviewed February 1, 2017 via mobile

Great hotel!!! Great service!! Everyone took good care of my family from the door, front desk, housekeeping and restaurants. My room had a great view of the ocean and it was cleaned and maintained well. Thank you!

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Helpful?
1Thank Jeanella Mae D
The Westin Reso... M, Executive Assistant Manager at The Westin Resort Guam, responded to this review

Dear Jeanella Mae D Thank you for choosing to stay at The Westin Resort Guam and taking your time to leave comment on Trip Advisor. We are glad to hear that you enjoyed your stay and had a great time in Guam with your family. It is our mission to deliver our brand promise to exceed your expectation. We are...

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Amenities

Highlights
  • Free Internet
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Tastes
Tastes
Cuisines: International
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $206 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 432
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam South Pacific
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort Guam staff and other travelers.
9 questions
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Questions? Get answers from The Westin Resort Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“book in advance”
 of 5 bubbles chefnatalia, 1 week ago | Read review
“Get Royal Beach Club room”
 of 5 bubbles Traveling_Diaspora, Feb 10, 2017 | Read review
“Check that all items work in the room, it is an old hotel”
 of 5 bubbles callek2016, Feb 2, 2017 | Read review
“Partial ocean views barely have a view of the ocean. It's a bit of a falsity really.”
 of 5 bubbles Forgoton, Jan 11, 2017 | Read review
“Request for a room with a good beach view”
 of 5 bubbles noeux, Dec 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question