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Outrigger Guam Resort

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#1 of 20 Hotels in Tumon
Certificate of Excellence
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1 room
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Outrigger Guam Resort
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1,245 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Utah
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 1, 2016

First of all, I must say that this location was amazing. It was right by the beach, and connected to the Plaza shopping center and so many restaurants. We had an ocean-view, which was gorgeous and we would always see the sunset from Tumon Beach. However, one thing I wish they could improve on is their service. We would always... More 

Helpful?
Thank Rachel M
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing your feedback and comments. We apologize for not following through your request appropriately. We would like to assure you that your comments have been shared with our team to improve the issue you have outlined . We value every guest concern, and it is very important that we provide the best service. We are... More 

San Francisco, California
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed March 27, 2016

this is a terrible hotel. when i arrived in the hotel, they inform me that my room has been cancel cause i fail to show up at 5 pm? i was like what??? and their hair dryer is not working, i asked for them to bring me another one and took them 45 minutes to get me a new hair... More 

Helpful?
Thank Djajaremadja
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. We sincerely apologize for some of concerns you experienced during your stay. Providing the best service and quality of accommodations are very important to us. The pointed out issues are well noted and let me assure your comments are shared with our team to... More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 21, 2016

Was here for transit and loved the location of the hotel, so close to everything. I had a corner room which was perfect, excellent view of the beach. Lots to do at the beach, flight arrived late afternoon and left the following evening so I had plenty of time to do indulge in beach activities and exploring Tumon. The staff... More 

Helpful?
2 Thank nomadiczak91
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort and delighted you enjoyed our convenient location and a room with ocean view! Thank you for staying with us. We hope to welcome you back on your next visit to Guam soon and you had wonderful trip back to home. Again, Si Yu'os Ma'ase - Thank... More 

Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 21, 2016 via mobile

We did a one night staycation with the plan on relaxing by the pool, ordering room service and watching TV. We went to the pool bar at 3:00 and they had the tables all set-up for the nightly beach BBQ so we were not allowed to sit down and had to take our drinks to-go. So, we carried them the... More 

Helpful?
Thank Lawson2010
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying at the Outrigger Guam Beach Resort and your feedback on your recent experience with us on Tripadvisor. Our sincerest apologies for the issues you experienced during your stay and not living up to your expectations fully. I have discussed your feedback with our team and we are taking the necessary steps to ensure that... More 

Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 19, 2016 via mobile

My first time in Guam. I would stay here again. Clean, quite, comfortable room. Food was good and location is a plus. All of our meals were with a group dinner and breakfast. Buffet was excellent. View of the ocean was very nice from the 9th floor.

Helpful?
Thank Duane W
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your recently stay at the Outrigger Guam Beach Resort. We were pleased to hear that you enjoyed our clean, quite, comfortable room. We are also delighted to hear your compliment regarding our food offering. Our culinary team works hard to please a taste bud of our guests from all around the world and the team... More 

Kln
Level Contributor
104 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 29, 2016

First time stayed there, caught early flight arrived to Guam Airport at 05:15hrs. Booked hotel transfer service of USD10.00 per person per trip, a male driver met us at arrival hall. Took coach to hotel direct in 10-15 minutes. Room was booked at Voyager Club Executive ocean view category. Went to upper lobby, male receptionist told the he cannot perform... More 

Helpful?
1 Thank Winfield T
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your recent stay at the Outrigger Guam Beach Resort. I appreciate your superbly extensive and thorough comments and feedback. We apologize we could not provide a room with a bed type you have requested, but hope enjoy your stay with us. We hope to welcome you as a level 6 TA contributor... More 

Metro Manila, Philippines
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 7, 2016

The hotel's location can't be beat. The hotel rooms are comfortably sized with small balconies affording partial views of the sea. However, the rooms are somewhat rundown and need refurbishing. The walls are also thin. One can hear the guest in the next room coughing which was particularly disturbing at night. Service is also inconsistent with no one answering the... More 

Helpful?
Thank Work_to_travel_fan
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! We appreciate you taking the time to post your recent experience at the Outrigger Guam Beach Resort on TripaAdvisor. Your feedback is greatly appreciated. We will be utilizing your feedback to improve our service and rooms where applicable. As matter fact, we have various enhancements on progress throughout our resort to further enrich the guests resort experience. Very... More 

1 review
2 of 5 stars Reviewed January 1, 2016 via mobile

Perfect location, but poor service well below what you'd expect from a 4-5 star hotel. Check in and out service was unwelcoming with unhelpful staff and long queue. When we checked out at 11, the busiest check out hours, only 2 staffs were there at the counter. While the guy staff was taking more than 10min taking care of a... More 

Helpful?
Thank Anthony H
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. I appreciate your comments and feedback. It is with disappointment to hear the level of service you have received during your stay as our hosts are known for a full of Hafa Adai sprite's service. Let me assure you your comments have been shared... More 

Singapore, Singapore
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

Stayed for five nights in two deluxe ocean view rooms. Room has partial facing for sea and town. Big and comfortable room at 14th level. Wanted to book Christmas bbrunch two days before but was fully booked. JP store , McDonald , DFS were across the hotel. Trolley shuttle just nearby too. Many eateries including Japanese restaurants within walking distance.... More 

Helpful?
1 Thank TANMK
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing the Outrigger Guam Beach Resort as your home away from home. We appreciate you taking the time to post a review and information on your recent stay with us. We look forward to welcoming you back if your travel bring back to Guam again. We hope you had a wonderful trip back to Singapore.... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 22, 2015 via mobile

It is now six o'clock in the morning but It was ridiculous that I could not sleep for overnight because of the noise coming from the generators and coolers in the hotel. I repeatedly complained to the duty manager but he provided no help. Our families are just like staying in the room inside a construction site or an industrial... More 

Helpful?
1 Thank Ng F
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your current stay at the Outrigger Guam Beach Resort. I appreciate your comments and feedback. I sincerely apologize on challenges you and your family experienced on the first night. Providing the best service and quality of accommodations is very important to us. It is with disappointment to hear our team members could... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913-4208, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $211 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific
Hotel Style:
#1 Top resorts Hotel in Tumon
#1 Luxury Hotel in Tumon
#1 On the Beach Hotel in Tumon
#4 Family Hotel in Tumon
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