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Outrigger Guam Resort

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#1 of 20 Hotels in Tumon
Certificate of Excellence
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Outrigger Guam Resort
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1,240 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was able to get this hotel after staying at a nightmare hotel in Barrigada. Outrigger staff was amazing and the room was magnificent. My only complaint was that you have to call for housekeeping service. It was automatic for some reason. The location is in the heartbeat of the downtown area and only seconds from the beach. The pool... More 

Helpful?
Thank Vincent C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort. We are delighted that you enjoyed our location, staff, pool and room. We will work harder to deliver a better housekeeping service. Thank you for staying with us. We hope to welcome you and your family back near future. Again, Si Yu'os Ma'ase - Thank you. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Do not expect resonable service in guam outrigger. Serious drilling and hammering sound occured over midnight. I experiance real hell in outrigger. Is outrigger hotel or refugee camp? Yesterday, I went to sleep early because I had to check out early in the morning. After a while, I heared drilling and hammering sound and my family woke up. At that... More 

Helpful?
1 Thank 양우 김
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for sharing the experiences of your recent stay at the Outrigger Guam Beach Resort. We sincerely apologize for the challenge you and your family had experienced during the stay with us. Our emphasis is always on our guests' experience and satisfaction. Let us assure you that the issues you have indicated are share with concerned team.... More 

1 review
1 of 5 stars Reviewed 5 weeks ago via mobile

The hotel over all is nice but things kept going missing from our room. Another issue is the housekeeping kept putting up a DND on door so they didn't have to clean. One time they even put up a sign saying there was a DND sign so they didn't clean even when there wasn't a sign.

Helpful?
Thank Jackie H
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. We sincerely apologize for some of concerns you expressed in your review. Providing the best service and quality of accommodations is very important to us. The pointed out issues are well noted and let me assure your comments are shared with our team to... More 

Manila, Philippines
Level Contributor
113 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed July 17, 2016 via mobile

Made the right decision to book at Outrigger as the location was perfect, service was great, stay was comfortable. Was upgraded to a deluxe room at no cost, which was icing to our perfect stay. Arrived very early in the morning and the hotel allowed us for an early check in at 5am at little cost. Would suggest to inform... More 

Helpful?
Thank J O
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai and thank you for your comments. We are happy to know that you had a pleasant stay with us. As for early arrival check in, not always accommodate early check with an additional charge as often times our occupancy is very high and we do not have rooms ready early in the morning or day because of our... More 

Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 10, 2016

We stayed at the hotel for 5 nights after hearing it was one of the best hotels in guam. They must have been talking about the beach and the pool because that is the only good thing about this hotel. Let's start with the hotel room: First on top of any picture or frame in the room the amout of... More 

Helpful?
1 Thank 1yankees
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking the time to review on your recent experience with us here at the OUTRIGGER Guam Beach Resort. I regret to hear of the inconveniences experienced during your stay with us. I assure you that all details and feedback are discussed with our team here at the resort, and we try our best to utilize... More 

Las Vegas, Nevada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 22, 2016

I stayed at numerous hotels along this strip, but I found Outrigger to be the most satisfying. To keep this simple, it's in a prime location, near the middle of the excitement of Tumon, so plenty of bars, restaurants, and shopping nearby. I had an oceanfront view with an amazing view of Tumon Bay. The rate was pretty standard compared... More 

Helpful?
Thank Steven S
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the excellent rating and sharing your recent experience at the Outrigger Guam Beach Resort. We are delighted hear you enjoy our convenient location, comfortable room and a view of Tumon Bay from your room! Also happy to know that you like Palm Cafe breakfast buffet. Palm Cafe truly offers a great and wide spread of... More 

Sun Valley, Idaho
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 30, 2016

We have been regular visitors to Guam since 1998! It is a wonderful place, great people and what Hawaii was like before high rises and masses of people took over. We have been staying at the Outrigger Guam regularly since 2009 on each visit, some 2-3 weeks in length. That should tell you how much we enjoy our Outrigger visits.... More 

Helpful?
1 Thank jim b
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for continuously making us your hotel of choice on your return trips to the island. I am pleased to hear that you enjoyed your time with our Outrigger Guam Beach Resort familia. Thank you so much for special mention on some of our hosts including our general manager. Make a point to share your kind remarks... More 

Guam, Mariana Islands
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 29, 2016

My family have stayed on every hotel there is on Guam, except for the Outrigger. So, we ventured to experience this place. Our experience with this hotel service is just beyond greatness! The Outrigger staff were just so professional, and if you are seeking for this kind of awesome experience, Outrigger is the place! My family's great experience started with... More 

Helpful?
Thank boyboyk
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort. We are delighted to hear that you and your family enjoyed our hosts and their service, a room and its amenities, Voyagers 47 lounge, room service and convenient location. Thank you for your special mention of Ann, Rose and Vener. They are a wonderful asset to... More 

Manila, Philippines
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed May 22, 2016

Stayed in Outrigger resort in May for a 4 day business/leisure trip. Rooms were spacious and relaxing, just about right for a beach destination. Beds are comfy and bathroom was clean with complete toiletries. Stayed in a double room and it is perfect for a family of 4 with lots of closet and floor space to move around. However, since... More 

Helpful?
1 Thank lmptorres
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking the time to review your stay with us We are glad that a spacious room as well as our convenient location were positive aspects to your visit. Considering Tumon Bay is the entirely public beach so beach umbrellas and lounging chairs are available through the beach concession, which also provide water activities equipment, with... More 

Tokyo, Japan
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 22, 2016

Stayed in May with my family - our second visit to this charming island. Shuttle service from the airport was seamless. Check in was effortless and we were soon taking in the ambience of the view from our 18F room. The room size was spacious for the 3 of us. If you can get a room on left side (South... More 

Helpful?
1 Thank Rona S
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for reviewing us in details on Tripadvisor. We sincerely appreciate your patronage, thank you for staying with us. It is wonderful to hear that you and your family had sound like enjoyable stay with us. Thank you for your special mention of our hosts (staff). They are a wonderful asset to us and always shares their... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913-4208, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $210 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort South Pacific
Hotel Style:
#1 On the Beach Hotel in Tumon
#1 Luxury Hotel in Tumon
#1 Top resorts Hotel in Tumon
#4 Family Hotel in Tumon
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