Excellent customer service all around! The room I had was great, with a beachy feel to it. All you need is in this hotel, and it's walking distance to stores, and other restaurants. I used the gym and it was great. The only pitfall is the parking at the hotel. It's limited. Other than that, I would definitely come back here again.
Stayed overnight with my brother and we were super glad we did. The place and facility is awesome. Other tourist spots were still close when we were there so Dusit was really the highlight of the tour. We truly appreciate staff as well who are all very helpful and kind. They helped us find a car for rent (and had to call multiple companies bec prominent companies are already fully booked that day), helping us look for antigen testing, and most especially when one of our luggage lock couldnt open (thanks to the Filipino maintenance who saved the day!). I removed one star because of the breakfast, it's just so-so for a top-notch hotel. We stayed in a different hotel before staying here and breakfast in that hotel is half the price but selection is double and better in taste. Hope Dusit can improve!…
I am here on an extended stay and the staff have been amazing. Front front desk to housekeeping to general personnel around the resort. Very friendly environment and always greeted with a “Hafa adai” highly recommend this place. The pool area is kept clean and hospitable. New beach tiki bar to open up soon which will be an amazing addition 👍🏽
This hotel is not that nice. The WiFi sucks! I would never pay to stay here that’s for sure! The chef that is making our food knows nothing about good food! He or she needs to invest in cooking school!
As far as government-sanctioned Covid quarantine facilities go, this is a top notch, 5-star facility. While the hotel was not staffed by regular hotel employees, the Guam Guard did a great job of making me feel at home (once I got past their intimidating military camo uniforms, which do the complete opposite of making them blend into their surroundings!) Fortunately, the regular kitchen staff was working behind the scenes. The 3-square meals delivered to my door with military precision every day were fantastic. Really good food — a blend of local and continental fare — served up in fiesta-size amounts. I gained weight during my mandatory 7-day stay here. I won't comment on the beautiful sunsets on the bay from my 17th floor room since no one but God is responsible for that. All in all, if required to quarantine upon arrival on Guam again, I would choose to stay at this quarantine facility, or Q-Fac as my Guard folks call it.…
While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.…
Best experience from day one Gina San Nicolas did everything she could to accommodate us. Food was very delicious and guest had so much fun. The view was beautiful. We will definitely come back again. Great service and beautiful establishment. They treat great with respect make sure they are happy.
This hotel was ideal for my latest trip to Guam. It was close to restaurants, shops, the beach. Since I was there on business it was easy to get in and out of the free parking and close to most of the places we needed to visit. All the staff from the wait staff, to the bartenders, to front desk and housekeeping were friendly, efficient and always smiling. My large room overlooked the pool and the ocean - lovely. I really enjoyed by stay here.
I have been delighted with the services provided by Gina for the International Women’s Club of Guam. She has been a tremendous resource in assuring that our meeting country theme dinners are successful .
Band at lobby was great. Came from Dusit and band was terrible. We will go Outrigger from now on. Also great service and food. Wish there were more hotels with good bands like outrigger hotel. You can also have big parties at the lobby. Very big.