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Pacific Star Resort & Spa

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Pacific Star Resort & Spa
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168 Reviews from our TripAdvisor Community

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Showing 81: English reviews
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Reviewed 5 days ago NEWvia mobile

Booked in this hotel by United Airlines on a layover due to their delays and inefficiency resulting in a stay of only 3 hours. (That was long enough). The hotel is generally tired, the bathroom looked is if it was from the 60's, the TV belonged in a museum and the lobby is soulless. I am glad I was not...

Thank Ilkleytravelsnob
Marlton, New Jersey
Reviewed 6 days ago NEWvia mobile

Hotel staff is friendly and helpful and the hotel is of good design. It has everything you could ask of a resort. Things like beach access, a pool, a spa, 2 restaraunts, a wine bar etc. This hotel could use some TLC. It is starting to show its age but they do a good job otherwise. With some renovations they...

Thank ShawnC-NJ
Rapid City, South Dakota
Reviewed 2 weeks ago

The Pacific Star labels itself as a resort and spa which is only partially correct since it does have a spa. The hotel is a old and in need of repair in many areas. I was interested in using the hot tub and the sauna, both of them were out of order and were obviously out of order for quite...

Thank Jeremy V
Reviewed January 14, 2017 via mobile

Needless to say, Tumon bay has great views regardless of the hotel. However pacific star is at best a 2 star hotel. First impression was driving through the parking garage that at best was designed for smart cars. Friends who were with us managed to scrape the side of the garage in their mini van. The exterior of the hotel...

Thank Dylan C
San Francisco
Reviewed January 6, 2017

The other reviews are pretty consistent. Don't expect anything more than a two-star to three-star hotel here. Rooms are very tired. Does not feel particularly clean. Carpet is dirty and does not smell good. Staff is friendly but not particularly well trained. The main restaurant is dark, damp and smelly which is too bad because the property itself is incredibly...

Thank SDJA
Reviewed January 6, 2017

I think the hotel is a bit old. I booked a executive room with sea view which is located near top floor. I think the view is excellent. but the room is a bit small and old compared with the EXECUTIVE room type. We can access the executive lounge but not much options we can choose in the lounge. The...

Thank Isaac Y
Hong Kong, China
Reviewed January 3, 2017

This hotel is outdated, the rooms the facilities were just meh. The rooms could have been cleaner. Food was ok, pool was ok. Nothing spectacular. From the balcony window, there were ocean views and views of the hotel next door, which offered a great adventure style of swimming pools (probably should have picked that one). Service was just ok, but...

Thank ronaldtin
Dongguan, China
Reviewed December 28, 2016

I was very nervous coming here after reading so many bad reviews..... but honestly, the place totally doesn't deserve the bad press it's getting. Yes, it could use a paint job and some updating, but there is nothing glaringly wrong. The rooms are clean and well kept, but most importantly, this hotel offers a ton of really value-adding amenities. First...

Thank megan-woodruff
Long Island, NY
Reviewed December 17, 2016 via mobile

I stayed at the Pacific Star Resort and Spa for only night due to my room having a horrible mold smell. I am allergic to mold and luckily had allergy medication with me to counteract the effects. The room was expensive at $176 a night and there are for less expensive hotels that are better. Check trip advisor and compare...

Thank kay726
Mililani, Hawaii
Reviewed November 5, 2016

Place was clean and people were efficient. However, this used to be a Marriott hotel but there has been no improvements that I could see except for a wedding chapel. It is really run down. Old flower boxes outside are empty and moldy. An outside pool bar is boarded up and falling down. They have an indoor bar near the...

Thank Tom B
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122 photos of this hotel

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  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Concierge

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Price Range: $144 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travelers have asked, with answers from Pacific Star Resort & Spa staff and other travelers.
3 questions
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Questions? Get answers from Pacific Star Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay away from the side that is next to the pacific island club as it has loud music playing there everynight”
 of 5 bubbles 235jeremyv, 2 weeks ago | Read review
“Highest number rooms are closer to beach. For example, if you are on the 16th floor, nicest rooms are probably 1635 and 1628.”
 of 5 bubbles SDJA, Jan 6, 2017 | Read review
“Across a couple street , there is a yummy italian restaurant and indoor shooting range.”
 of 5 bubbles ronaldtin, Jan 3, 2017 | Read review
“South side might be better, there is a large air conditioner/boiler exhaust stack which sound like a big diesel running.”
 of 5 bubbles P39IZtomb, Nov 5, 2016 | Read review
“Ask for a room close to beachside”
  • Night shot from room.
  • Selfie with a view..lol
  • Night shot from room.
  • King bed
 of 5 bubbles davey460, Nov 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question