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Pacific Star Resort & Spa

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Pacific Star Resort & Spa
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148 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The Management of Pacific Star Resort & Spa must put up an Academy for customer service... truly par excellence in customer service!!!.... kudos to the GM, front desk manager, F&B director!!! You guys have indoctrinated your staff the way Customer service and far exceeded customer satisfaction!!! Our love story with Pac Star began when their current Sales Director made us... More 

Helpful?
Thank Inbentor
Tumon, Mariana Islands
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great Spa! It is the spa of choice for our Paradise Wedding packages. We always get great service and so do my wedding couples.. My fav. treatment is the age defying facial. My friends all notice how much younger I look after each visit. The couple's massage is the most popular among my wedding couples.

Helpful?
Thank Paula S
Austin, Texas
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was nice, clean, and had a welcoming staff. It could use a little updating, but nothing stands out as "bad". The view and proximity to the beach is amazing! There were guest event options (I didn't attend) available on site. Food and drinks met expectation.

Helpful?
Thank NashvillemeetsAustin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Back in the day this was one of the best hotels in Tumon, But this is 2016. This used to be a Marriott ran hotel. The Hotel lobby is very clean and the restroom is very nice as well in the lobby. Once you get to you room everything changes. The rooms are very dated (old carpeting, old TV, wallpaper... More 

Helpful?
Thank James H
New Orleans, Louisiana
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent a week at this hotel. Great breakfast with American and Japanese fare. Wait staff very helpful and they have a chef just aching to make you a sumptuous omelet. Grounds are nice with a large pool and you're only steps away from the ocean. Didn't use the spa but saw that they have special sales on a variety of... More 

Helpful?
Thank bdude2016
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

WiFi is spotty and constantly disconnects. Rooms are mildewy and damp. Gym equipment is rusty and it is very hot in the gym. Stayed here for a month and would not recommend paying for this place. Stay at the Hilton down the road. There is a douche named Bryan that was the pool "cop" who gets off on his plastic... More 

Helpful?
Thank Brad1469

Travelers are raving about these Tumon hotels

Wichita, Kansas
1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for 4 nights on a business trip. I tried to check in early around 1:30, but was told my room was not ready and would possibly take until 3:00pm. No big deal, because I was early. It was not until after 4:00 pm they called me up to check in. The lobby was quite hot during my... More 

Helpful?
Thank SandySd
Level Contributor
3 reviews
3 of 5 stars Reviewed July 18, 2016 via mobile

I remember this hotel being much nicer a few years ago. Intense mildew smell, hotel itself is outdated. Lobby is very nice and decieving. Rooms need some work. Wifi is very sketchy and does not work sometimes. Upon arrival my hotel phone does not work. Glad im not paying for this.

Helpful?
Thank Mackenzie S
Northern Mariana Islands, Mariana Islands
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 6, 2016

All the football teams stayed in this hotel for the EAFF East Asian Championship 2017. Room is neat and comfortable and had a great view of the beach. I really loved the food that the restaurant is serving especially every Tuesday "Filipino Night" where they serve the best Filipino dishes and desserts.I also love the live band during lunch. Staff... More 

Helpful?
Thank Astig14
Woonsocket, Rhode Island
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 8, 2016

The bed is like sleep on a hamlet very old and worn out the rugs are old and smell and dirty. The first night our A/C went we had to switch room 2 30 AM. Room had lot of bugs roaches. Will never stay there again.

Helpful?
Thank vaz185
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Price Range: $127 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
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