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Pacific Star Resort & Spa

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Pacific Star Resort & Spa
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151 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Pittsburgh, Pennsylvania
1 review
2 of 5 stars Reviewed 2 days ago NEW via mobile

Stay away. Lobby is lovely, but that's only to fool you into checking in. The wallpaper in the hallways is peeling. The carpeting in the rooms is damp and never dries. The TVs are the old CRTs (tube TVs). The remote to mine was so old, the "on" and "channel up" buttons did not work. Also, the volume on the... More 

Helpful?
Thank Zee91q
Springville, California
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I knew my experience wasn't going to be too pleasant when I tried to check into the hotel. When a hotel posts that check in time is 3 Pm, that should tell you that by that time everything is good, correct? Wrong. I arrived at 3:15 and I had to wait an hour for my room, because it wasn't "ready"... More 

Helpful?
Thank Edward M
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel was once quite nice, but as of late it's run down and over priced. You have to pay extra for wifi and the wifi is abysmal. The location is a bit far down the strip of Tumon, the shopping is a bit of a walk but not impossible. The rates vary from competitive to on the expensive side.... More 

Helpful?
Thank Margaret S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The Management of Pacific Star Resort & Spa must put up an Academy for customer service... truly par excellence in customer service!!!.... kudos to the GM, front desk manager, F&B director!!! You guys have indoctrinated your staff the way Customer service and far exceeded customer satisfaction!!! Our love story with Pac Star began when their current Sales Director made us... More 

Helpful?
1 Thank Inbentor
Tumon, Mariana Islands
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great Spa! It is the spa of choice for our Paradise Wedding packages. We always get great service and so do my wedding couples.. My fav. treatment is the age defying facial. My friends all notice how much younger I look after each visit. The couple's massage is the most popular among my wedding couples.

Helpful?
Thank Paula S
Austin, Texas
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice, clean, and had a welcoming staff. It could use a little updating, but nothing stands out as "bad". The view and proximity to the beach is amazing! There were guest event options (I didn't attend) available on site. Food and drinks met expectation.

Helpful?
Thank NashvillemeetsAustin
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Back in the day this was one of the best hotels in Tumon, But this is 2016. This used to be a Marriott ran hotel. The Hotel lobby is very clean and the restroom is very nice as well in the lobby. Once you get to you room everything changes. The rooms are very dated (old carpeting, old TV, wallpaper... More 

Helpful?
Thank James H
New Orleans, Louisiana
Level Contributor
88 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent a week at this hotel. Great breakfast with American and Japanese fare. Wait staff very helpful and they have a chef just aching to make you a sumptuous omelet. Grounds are nice with a large pool and you're only steps away from the ocean. Didn't use the spa but saw that they have special sales on a variety of... More 

Helpful?
Thank bdude2016
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

WiFi is spotty and constantly disconnects. Rooms are mildewy and damp. Gym equipment is rusty and it is very hot in the gym. Stayed here for a month and would not recommend paying for this place. Stay at the Hilton down the road. There is a douche named Bryan that was the pool "cop" who gets off on his plastic... More 

Helpful?
Thank Brad1469

Travelers are raving about these Tumon hotels

Wichita, Kansas
1 review
2 of 5 stars Reviewed August 24, 2016 via mobile

I stayed here for 4 nights on a business trip. I tried to check in early around 1:30, but was told my room was not ready and would possibly take until 3:00pm. No big deal, because I was early. It was not until after 4:00 pm they called me up to check in. The lobby was quite hot during my... More 

Helpful?
Thank SandySd
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Banquet Room

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Price Range: $127 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
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