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Pacific Star Resort & Spa

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Pacific Star Resort & Spa
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157 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Mililani, Hawaii
Reviewed 4 weeks ago

Place was clean and people were efficient. However, this used to be a Marriott hotel but there has been no improvements that I could see except for a wedding chapel. It is really run down. Old flower boxes outside are empty and moldy. An outside pool bar is boarded up and falling down. They have an indoor bar near the...

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Helpful?
Thank Tom B
Guam, Mariana Islands
Reviewed November 2, 2016

Took the Weekend local rate promo with breakfast. Service at breakfast was great, although the cashier was unfriendly and didn't pay attention. Waitstaff was awesome though. Check in was good. We enjoyed the beach and poolside, staff on both was courteous.

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Helpful?
Thank davey460
Pearl City, Hawaii
Reviewed October 17, 2016

The hotel is not what it used to be when under the Marriott name. The service is ok, but the upkeep of the hotel is not. Room service is also good, but not up to the standards it once was. Bottled water is no longer an amenity. The wifi was spotty and not really reliable. The buffet is ok, and...

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Thank Poiboyz
Pittsburgh, Pennsylvania
Reviewed September 29, 2016 via mobile

Stay away. Lobby is lovely, but that's only to fool you into checking in. The wallpaper in the hallways is peeling. The carpeting in the rooms is damp and never dries. The TVs are the old CRTs (tube TVs). The remote to mine was so old, the "on" and "channel up" buttons did not work. Also, the volume on the...

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Thank Zee91q
Springville, California
Reviewed September 27, 2016

I knew my experience wasn't going to be too pleasant when I tried to check into the hotel. When a hotel posts that check in time is 3 Pm, that should tell you that by that time everything is good, correct? Wrong. I arrived at 3:15 and I had to wait an hour for my room, because it wasn't "ready"...

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Thank Edward M
Reviewed September 26, 2016 via mobile

This hotel was once quite nice, but as of late it's run down and over priced. You have to pay extra for wifi and the wifi is abysmal. The location is a bit far down the strip of Tumon, the shopping is a bit of a walk but not impossible. The rates vary from competitive to on the expensive side....

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Thank Margaret S
Reviewed September 11, 2016 via mobile

The Management of Pacific Star Resort & Spa must put up an Academy for customer service... truly par excellence in customer service!!!.... kudos to the GM, front desk manager, F&B director!!! You guys have indoctrinated your staff the way Customer service and far exceeded customer satisfaction!!! Our love story with Pac Star began when their current Sales Director made us...

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1Thank Inbentor
Tumon, Mariana Islands
Reviewed September 9, 2016

Great Spa! It is the spa of choice for our Paradise Wedding packages. We always get great service and so do my wedding couples.. My fav. treatment is the age defying facial. My friends all notice how much younger I look after each visit. The couple's massage is the most popular among my wedding couples.

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Thank Paula S
Austin, Texas
Reviewed September 8, 2016

The hotel was nice, clean, and had a welcoming staff. It could use a little updating, but nothing stands out as "bad". The view and proximity to the beach is amazing! There were guest event options (I didn't attend) available on site. Food and drinks met expectation.

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Thank NashvillemeetsAustin
Reviewed September 2, 2016

Back in the day this was one of the best hotels in Tumon, But this is 2016. This used to be a Marriott ran hotel. The Hotel lobby is very clean and the restroom is very nice as well in the lobby. Once you get to you room everything changes. The rooms are very dated (old carpeting, old TV, wallpaper...

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Helpful?
Thank James H
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Shuttle Bus Service
  • Banquet Room

Additional Information about Pacific Star Resort & Spa

Address: 627B Pale San Vitores Rd, Tumon, Guam 96913-4009, Mariana Islands (Formerly Marriott Resort and Spa Guam)
Location: Mariana Islands > Guam > Tumon
Price Range: $127 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pacific Star Resort & Spa 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Marriott Resort And Spa Guam Hotel Tumon
Marriott Hotel Tumon
Marriott Hotel Guam
Marriott Tumon
Tumon Marriott
Pacific Star Resort & Spa Guam, South Pacific
Hotel Style:
#4 Top resorts Hotel in Tumon
#9 Luxury Hotel in Tumon
#12 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travelers have asked, with answers from Pacific Star Resort & Spa staff and other travelers.
3 questions
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Questions? Get answers from Pacific Star Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“South side might be better, there is a large air conditioner/boiler exhaust stack which sound like a big diesel running.”
 of 5 bubbles P39IZtomb, 4 weeks ago | Read review
“Ask for a room close to beachside”
  • Selfie with a view..lol
  • King bed
  • Night shot from room.
  • Night shot from room.
 of 5 bubbles davey460, Nov 2, 2016 | Read review
“Rooms facing the ocean have a good view.”
 of 5 bubbles Poiboyz, Oct 17, 2016 | Read review
“I was on the 10th floor and room was nice and quiet. Elevators are quite slow however and parking is in an underground garage.”
 of 5 bubbles bdude2016, Aug 31, 2016 | Read review
“pay the extra money if you want to see the ocean from your room other wise deluxe is fine”
 of 5 bubbles 198kingp, Jun 5, 2016 | Read review
5 of 5
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