We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Lotte Hotel Guam

Show Prices
#7 of 20 Hotels in Tumon
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Lotte Hotel Guam
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

271 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Lotte Hotel Guam
See the most recent reviews
Showing 65: English reviews
Reviewed September 2, 2016 via mobile

We paid more than USD 300/night for a tower wing room that is old with stuffy air con, dirty carpet and water stains all over the bathroom tiles. Other than that, we experienced poor housekeeping during our stay there. The first day the housekeeping was in our room cleaning after we came back to our room at 3 pm in...

 Report
Helpful?
Thank Shirly K
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Shirly K, Thank you for staying with us and taking time to review our hotel. We sincerely apologize for not being able to exceed your expectations, and we appreciate that you have brought the matter to our attention. Please be assured that your comments will be brought up to our management team to address the issues and will do...

Reviewed July 19, 2016

Lotte hotel is around 20 minutes from the airport, we have previously arranged transportation to and from the hotel since we arrive around 6am in the morning. Location of Lotte hotel is perfectly located a little out of the busy main street and yet not too far from the shops. Shuttle bus stop is right in front of hotel and...

 Report
Helpful?
Thank A5306GTjenniferl
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear A5306GTjenniferl, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are pleased to hear that your honeymoon stay was enjoyable. Here at Lotte, we do our best to provide exceptional service and are happy to know that our staff was friendly and helpful. We would like to apologize about the unfortunate room temperature...

Reviewed July 15, 2016

This review is mainly focused on Family suite which I have stayed since this is the first visiting in Lotte Guam. Rooms in the Tower wing might be better than this. And I would like to say I was great fan of Lotte Hotel because I have had several chances visiting other Lotte Hotels globally (Jeju, Hochimin, Hanoi,...) Tips for...

 Report
Helpful?
1Thank Bo geun K
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Bo Geun K, Thank you for staying with us and sharing your experience about Lotte Hotel Guam. Your detailed review will be of great help to other guests planning to visit our hotel. We would like to address the issues mentioned in your review about your La Seine and your room accommodation experiences. Please be assured that we will...

Guam, Mariana Islands
Reviewed June 2, 2016

This place is just a beautiful hotel. Beautifully decor inside the entire hotel. Be mindful when making reservations, there are two separate living areas within the hotel. There is a "Island" wing, which is great rooms for families, but a long walking distance to the pool area. The other area is the "tower" wing. This wing has the beautiful suites...

 Report
Helpful?
Thank boyboyk
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear boyboyk, Thank you for your very much appreciated review of Lotte Hotel Guam. We are happy to know that your experience has left you with a great feeling. Thank you for your comment on our restaurant, La Seine and Club Lounge area. It is great to know that our efforts are noticed. As for your pool experience, please be...

East Sussex, United Kingdom
Reviewed May 30, 2016

Large and very comfortable room with a small but well equipped kitchen area. Reasonable shower/ wet room, though the fixed shower head only really works if you're 5 foot tall or less! Quiet aircon in the room, though blackout curtains would have been better than the shutters. Extreamly helpful and friendly staff, especially the transfer drivers. Greatly appriciated after a...

 Report
Helpful?
Thank JimInEgypt
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear JimInEgypt, Thank you for choosing Lotte Hotel Guam, and for sharing your experience. We are delighted to hear that your stay was comfortable. We will take the suggestions mentioned into consideration for future management discussions. We are always looking for ways to improve. Thank you for complimenting our staff, we will be sure to share your positive experience on...

Hong Kong, China
Reviewed May 18, 2016

We lived in Lotte for wedding and honeymoon in May and we both enjoyed the stay. As a mysophobia, we had surfed on tripadvisor for travelers photos of different hotels in Guam and finally confirmed Lotte Guam for our trip as it is recently-renovated. The hotel is located at the end of the hotel row in Tumon, not exactly at...

 Report
Helpful?
Thank Karina H
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Karina H, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are glad you enjoyed the wedding and honeymoon getaway at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants, they are all here to make every moment of your vacation time special. We will be delighted to...

Kawasaki, Japan
Reviewed February 17, 2016 via mobile

The view from the hotel rooms is wonderful! The staff has also been very helpful and nice with us. They could recommand places and help with transportation and always with great patience and kindness. The room was very large and comfortable and the restaurants seemed fancy (although I did not try it). Really a great place if you don't want...

 Report
Helpful?
Thank GuillaumeBarroux
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear GuillaumeBarroux, Thank you for your stay at Lotte Hotel Guam. It is so kind of you to take time to leave such a thoughtful review. We are delighted to hear that you had a wonderful and comfortable experience with your hotel room accommodations. Thank you for complimenting our staff on their helpfulness, here are Lotte Hotel Guam, we strive...

Las Vegas, Nevada
Reviewed February 3, 2016

One of the most recently renovated (2014) hotels on Tumon Bay only 15 minutes from the airport for $21 taxi. Located on the north end of the Bay with a lagoon beach front up to your waiste-high wading in white coral sand (use sand shoes) or walk south on bay beach for a good morning stroll. Not a new building...

 Report
Helpful?
Thank devnprt1
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear devnprt1, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are pleased to hear that you enjoyed our restaurant and Club lounge meals. Our chefs take most pride in their daily efforts to ensure delicious dishes to all our guests. Thank you for describing your experience about our hotels convenient location and facilities,...

New York
Reviewed January 15, 2016

I stayed here for 1 night last week, and from what I have seen on previous trips to Guam, this is the nicest accommodation on the island; very close to everything, and very comfortable. Good pool area, nice beach access, etc. The big plus for me is the incredible service. I needed assistance with sending a package to the mainland,...

 Report
Helpful?
Thank JamesmartinNewYork
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear JamesmartinNewYork, Thank you for choosing Lotte Hotel Guam, and for taking the time to leave a thoughtful review about your stay with us. We are pleased to hear that your stay will be one to never forget. Here at Lotte Hotel Guam, we strive to provide the best service for all our guests. Thank you for your kind compliments...

San Jose, California
Reviewed January 3, 2016

I stayed here for one night with some family members after a wedding. The room we had was spacious and equipped with a kitchenette and a living room. We got in the room late at night and needed some items delivered (extra blanket and toothbrushes) and the delivery was prompt. When we checked out the next morning, a staff member...

 Report
Helpful?
1Thank Melissa M
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear militiareviews, Thank you for staying with us and sharing your positive experience at Lotte Hotel Guam. We are very pleased to hear that your stay was comfortable and satisfying. Thank you for your kind compliments on our staff's service in regards to prompt delivery and assistance with baggage. I will be sure to let them know your comments as...

Questions? Get answers from hotel staff and past guests. Ask a question

319 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (252)
Viewed
Hotel & Grounds (19)
Viewed
Pool/Beach Area (23)
Viewed
View from Room (14)
Viewed
Bathroom (11)
Viewed
Dining (16)
Viewed
Business Center/Function Rooms (3)
Viewed
Room/Suite (24)
Viewed
Other (142)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (67)
Viewed
Hotel & Grounds (22)
Viewed
Pool/Beach Area (13)
Viewed
Dining (5)
Viewed
Room/Suite (15)
Viewed
View from Room (1)
Viewed
Family/Play Areas (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Tumon hotels
0.3 mi away
Guam Reef & Olive Spa Resort
0.6 mi away
Hyatt Regency Guam
Hyatt Regency Guam
#4 of 20 in Tumon
1,024 reviews
0.5 mi away
Dusit Thani Guam Resort
Show Prices
Show Prices
Show Prices
0.2 mi away
The Westin Resort Guam
0.2 mi away
Hotel Nikko Guam
Hotel Nikko Guam
#5 of 20 in Tumon
1,128 reviews
1.7 mi away
Hilton Guam Resort & Spa
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 

Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $208 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Hotel.de, HRS and Despegar.com so you can book your Lotte Hotel Guam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific
Hotel Style:
#2 Family Hotel in Tumon
#4 Spa Hotel in Tumon
#6 Luxury Hotel in Tumon
#7 On the Beach Hotel in Tumon
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Lotte Hotel Guam staff and other travelers.
10 questions
Ask a question

See all questions (10)

Questions? Get answers from Lotte Hotel Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ocean view or city view mauka side is less expensive and you can see the other side of the island”
 of 5 bubbles chefnatalia, 1 week ago | Read review
“Try and stay away from Island wing if you want an unobstructed view.”
 of 5 bubbles lshan, Feb 3, 2017 | Read review
“Staying December 19, 2016 ~ stay. Room number 1061”
 of 5 bubbles mashirou, Dec 29, 2016 | Read review
“Stay island wing if A/C fan speed concerns you!!!”
 of 5 bubbles CY74TPE, Nov 9, 2016 | Read review
“Stay out of the Island wing. Go tower!”
  • Very cheap, generic bath amenities for the hotel price - bring your own!
  • It did have a good view
  • Bathroom was dark and not good
  • TV viewable only from sitting area and not bed
  • A roomy sitting area
  • Bed was comfortable but you see it is missing a night table. Could move the luggage rack elsewhe
  • This was a terrible desk - chair way too low and no lighting
  • kitchenette
 of 5 bubbles AmazingD, Sep 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question