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185 Gun Beach Road, Tumon, Guam 96913-4202 Mariana Islands
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Traveler (472)
360
Panoramas (65)
Room & Suite (356)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Lotte Hotel Guam
Updated 07/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 19 in Tumon
Location
4.0
Cleanliness
4.1
Service
4.2
Value
3.9
LOTTE HOTEL GUAM, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids club
Airport transportation
Wifi
Hot tub
Infinity pool
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Bidet
Seating area
Telephone
Bottled water
Clothes rack
Iron
Bath / shower
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Bay View
Languages Spoken
English, Filipino, Japanese, Korean
422Reviews21Q+A27Room tips
Traveler rating
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Dk wrote a review May 1
1 contribution
The answer is yes, we had an excellent experience! The front desk staff are very friendly and helpful and all the staff there greeted us with smiles as we passed by. The small cafe there has delicious breads, cakes and cookies that I kept going back for more. The room was very cozy and clean, we loved the spacious bathroom and the balcony that has the best sunset view! To finish it off, we love swimming in the pools there, great place to take pictures for Instagram with their amazing beach like infinity pool and small cabana rooms! If you guys like my review, try it out, you won’t regret it.
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Date of stay: April 2022Trip type: Traveled
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 1 week ago
Dear 706dkl, Thank you for choosing our hotel and for taking the time to leave a review. We are delighted to hear about your excellence experience while visiting our property. Your feedback about our staff service, food quality, and facilities are very much appreciated and will surely be shared with our team. Here at LOTTE HOTEL, we are committed to providing the best service and facilities on Guam! We hope to welcome you again in the future for another great experience. Warm regards, LOTTE HOTEL GUAM
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Kyle P wrote a review Apr 2022
9 contributions
Late post but wanted to share my experience at Lotte. I wanted to post about my weekend in one post but too long to write in one post. I never wrote a review but from start to end everything went as planned thanks to the staffs and management. 1Never received so many Hafa Adais. Felt good! I wanted to take my wife and my 9 months baby to the best hotel on our first Easter. When it comes to hotel or restaurant my first choice is always Lotte. It's clean, staffs are always welcoming and best of all food is delicious. Facilities wise everything is there from beach access to spa. I hardly ever post, but I got a smile from my wife so had to post. Q I usually book standard room, but needed something special for my family so I called the hotel and told the reservation staff that it's my family's first Easter and she recommended pool side suite since I have a baby. I took her words and wow when we entered the room. It was huge! From big fridge to microwave I didn't have to request. I don't know if it came with the room but my wife was happy. She was worried about baby food and how to heat it up in the beginning and when she walked in and did a little tour, she smiled and my baby was smiling and crawling on the big king bed. I wanted to take the bed if I could. Daddy moment. Highly recommend Pool Side Suite if you have a baby or small child. Next post will be about the different activities we did at Lotte.
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Date of stay: April 2022Trip type: Traveled
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded 3 weeks ago
Dear aktkddn9216, Thank you for choosing LOTTE HOTEL GUAM for your Easter stay! We are delighted to hear about your positive experiences from dining at La Seine Restaurant, to your room accommodation in the Pool Side Suite. Your comments will surely be shared with the team as it is our duty to ensure the best service and facilities for all our guests. Thank you once again for your feedback and we hope to continue welcoming you and your family in the future. Warm regards, LOTTE HOTEL GUAM
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Orty D wrote a review Jan 2022
1 contribution
I recently stayed at the Lotte Hotel Guam and was amazed at the service this little hotel had to offer. From the Front Desk Agents (I forgot his name, but he was the guy in the blue suit who checked me in) to the Bellman (I think his name was Dave) their service was beyond exemplary. The room I stayed in at the Tower (?) Wing was close to impeccable. Kudos to the Housekeeping staff who cleaned and serviced my room. I enjoyed the swimming pool immensely. The guys behind the counter handing out towels were friendly and accommodating. My only gripe is the ice machine as it didn't give out enough ice. Everything else facility-wise was primo! And last but not least, the lady who helped me with my checkout was friendly and even invited me to join the rewards program (which I had respectfully declined as I was in a rush to catch my taxi to head out to the airport). Thank you Lotte Guam for such a wonderful stay. I hope I can come visit you guys again someday. Cheers!!
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Date of stay: December 2021
Value
Location
Service
Room Tip: Excellent view from my room in Tower (?) Wing
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded Jan 12, 2022
Dear ortyd2022, Thank you for staying with us and for taking the time to leave a review. We sincerely appreciate your feedback and are happy to know you enjoyed your stay with us. Your kind comments about our staff will surely be shared with all. In addition, we have noted the inconvenience you experienced with our ice machine and will work hard to address it. Again, thank you, and we hope for another chance to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM
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Rachel T wrote a review Dec 2021
5 contributions1 helpful vote
We had a family weekend staycation for our daughter’s 6th birthday. The front desk staff was friendly, but we waited almost 30min to get checked in. There were only 2 people ahead of us, but only one person behind the lobby counter. Acknowledging the longer than expected wait time to check in, the lobby offered complimentary cold drinks from its deli. That was nice. The hotel restaurant, La Siene, was not able to accommodate our family for brunch the next day since they were full. They were full for the next 3 weeks apparently. The pool was okay. It was a bit rainy the day we used it so the water was ice cold. The jacuzzi was not working properly since its temperature was luke warm at best. The infinity pool was great! My kids loved to watch out into Tumon Bay. Drink service by the pool was adequate, considering there was only 1 person manning the bar. I don’t fault the hotel for this since lack of manpower has been typical during the pandemic. Also we couldn’t find the beach access so we weren’t able to take a walk to the water. The room was spacious. Beds were a little hard, but not so uncomfortable as to keep me awake at night. Bathroom was large with good toiletries offered. Floors are a little slippery in there, so take care. The view from the balcony at sunset was fantastic!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021Trip type: Traveled
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded Jan 12, 2022
Dear RachelT2097, Thank you for staying with us and for taking the time to leave a review. Please accept our apologies for the inconveniences you experienced in regards to the shortage in staff. We are doing our best to ensure each guest is well taken care of as we navigate through the negative effects of the pandemic on our business. Overall, we greatly appreciate your feedback and will be sure to share them with our team. Again, thank you for choosing us and we hope to welcome you again in the future. Warm regards, LOTTE HOTEL GUAM
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Victor G wrote a review Nov 2021
1 contribution
Had a awesome stay over Thanksgiving Weekend great staff and breakfast buffet for the 2 days. One of my favorite hotels to stay on Guam . The pool was just renovated and is perfect to spend the day swimming and catching rays. Looking forward to staying there again real soon!
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Date of stay: November 2021
Value
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded Dec 5, 2021
Dear victorgK4830WK, Thank you for staying with us and for taking the time to leave a review. Your kind feedback is very much appreciated and will be shared with the team all across. Here at LOTTE, we are committed to providing the best service, food quality, and facilities on island. We are very happy to know you enjoyed our newly renovated pools as well. Again, thank you, and we look forward to welcoming you in the future and more to come. Warm regards, LOTTE HOTEL GUAM
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Mike McClary wrote a review Sep 2021
San Diego, California1 contribution
This is a very nice hotel for Guam. The ocean view is stunning from almost any deluxe room. The rooms are clean and very well maintained. The only downfalls during my stay was the amount of amenities that were closed due to COVID and the pool being within earshot of my room. Not a big deal for me, but that may be an issue for light sleepers trying to get a bit of rest in their rooms during the day or anyone interested in dining facilities within the hotel since taxi cab services in Guam are unreliable.
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Date of stay: September 2021Trip type: Traveled
Room Tip: 1. Rent a car if you plan to get around the island since taxi cab services are very unreliable...
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded Sep 30, 2021
Dear Excursion52101051956, Thank you for choosing LOTTE Hotel Guam, and for taking the time to leave a review. We truly appreciate your kind comments and will be sure to share it with the team. Please accept our apologies as we navigate through trying times that COVID-19 has placed on our property in particular, the temporary closure of our main dining facility. We understand your frustration and are working hard to rectify the issues. Thank you again for your feedback as it will help us to be better at what we do. Warm regards, LOTTE Hotel Guam
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R2Rondon wrote a review Aug 2021
Senoia, Georgia206 contributions31 helpful votes
+1
The hotel is located towards the end of the strip but it is still fairly near convenience stores, restaurants, entertainment, and stores. It has multiple parking lots. The hotel has taken measures to maintain the safety and health of guests in relation to the current pandemic. A specific elevator or stair must be taken to reach your room, but the front desk will specify the correct access point. The room was updated and clean with an amazing view. The bathroom is really nice. The pool offers several options as a standard and endless pools. The hotel has access to the beach which was kept clean. Additionally, the hotel offers a bar and restaurant on the main floor with multiple cocktails and the option of a buffet. The front desk can help you obtain a taxi but they also have the rental car services. I truly recommend this hotel.
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Date of stay: June 2021
Rooms
Location
Service
Trip type: Traveled
1 Helpful vote
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded Aug 12, 2021
Dear R2Rondon, Thank you for staying with us and for taking the time to leave a review. Your feedback is important to us and we truly are pleased to hear that you had a positive experience. Here at LOTTE Hotel Guam, we are committed to providing the best services and facilities on island. We look forward to servicing you again. Warm regards, LOTTE Hotel Guam
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davey671 wrote a review Mar 2021
Guam, Mariana Islands783 contributions229 helpful votes
+1
Kudos to the staff. From reservations, front desk, F&B, housekeeping and poolside everyone was well trained, friendly and courteous. We checked in for the weekend and really enjoyed our stay. Check in, the lady at front desk assisted us with our belongings as we used the trolley to load up, she went of her way to follow us outside and even watched our daughters while I went to park my car. Room - extremely clean to our surprise. A/C was very cold even on low setting, this is how we like it. We got the chill box replaced with a compressor type as we stocked a lot of water, Marfel from housekeeping replaced in a jiff. Pool Beach - very enjoyable, with a great look into Tumon Bay as we enjoyed the sunsets in the infinity pool. Access to the beach is like a 2 minute walk away with soft smooth sand to relax your feet. Cabana - the luxury to enjoy your lunch in a closed or open door setting with a flat screen TV, ceiling fan and A/c, we enjoyed the ambiance while looking out into the pool area. The lounge & deli, has affordable set lunch boxes to go. We enjoyed ordering our lunch and beverages staff was very courteous all 3 days we were there. Overall things went very smooth from booking, check in/ out. You will get that family friendly greeting from each staff member just walking passed them. Kudos to each and every staff member who made our stay a home away from home visit.
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Date of stay: March 2021Trip type: Traveled
2 Helpful votes
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Response from LotteGuam Hotel, Other at Lotte Hotel Guam
Responded Mar 8, 2021
Dear davey671, Thank you for staying with us and for taking the time to leave a review. We are delighted to hear about your positive experience while enjoying our hotel. Here at LOTTE HOTEL GUAM, we are committed to providing the best facilities and accommodations on island. Your kind message has been shared with our team and we are truly appreciative. Thank you again for your feedback and we look forward to welcoming you again. Warm regards, LOTTE HOTEL GUAM
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Bigofireball wrote a review Mar 2020
Dededo, Mariana Islands49 contributions23 helpful votes
We had a lovely stay! The rooms was very comfortable with an amazing ocean view. The staff was extremely friendly and accommodating, Rosemary at the lounge was especially kind and helpful. Would love to stay there again.
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Date of stay: March 2020
Value
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1 Helpful vote
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Response from GuamLotteHotel, Manager at Lotte Hotel Guam
Responded Jun 1, 2020
Dear Bigofireball, Thank you for taking the time to leave a review and for choosing LOTTE HOTEL GUAM. We appreciate your feedback and will be sure to share the message with our staff. It would be great to welcome you again in the future for another amazing experience. Best regards, LOTTE HOTEL GUAM
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Pengsoo0808 wrote a review Mar 2020
4 contributions4 helpful votes
Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there was no communication between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And one more, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not have to give ticket for 9 people and if 9 people want to use,I have to pay $10 extra. I paid more than US$4,000 to stay this hotel…. But they still wanted me to pay another $10…. if anyone wants to contact them, call them, it would be easier to get through And travel with even-numbered not odd-numbered.
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Date of stay: February 2020
1 Helpful vote
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Response from GuamLotteHotel, Manager at Lotte Hotel Guam
Responded Mar 5, 2020
Dear Pengsoo0808, Thank you for choosing LOTTE Hotel Guam and for taking the time to leave a review. We apologize for the inconveniences you had experienced and assure you that we will be looking into the issues mentioned. Your feedback is important to us as we strive to provide the best service to all our guests. We hope for another chance to welcome you again in the future. Warm regards, LOTTE Hotel Guam
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PRICE RANGE
$214 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
guam aurora resort villa hotel tamuning, guam aurora resort villa and spa, guam aurora hotel, guam aurora tamuning
LOCATION
Mariana IslandsGuamTumon
NUMBER OF ROOMS
222
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Frequently Asked Questions about Lotte Hotel Guam
Which popular attractions are close to Lotte Hotel Guam?
Nearby attractions include Biba Magic Theater (0.2 miles), Taotao Tasi the Beach BBQ Dinner Show (0.2 miles), and Tagada Amusement Park (0.2 miles).
What are some of the property amenities at Lotte Hotel Guam?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Lotte Hotel Guam?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Lotte Hotel Guam?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Lotte Hotel Guam?
Yes, free parking is available to guests.
What are some restaurants close to Lotte Hotel Guam?
Conveniently located restaurants include Capricciosa, Pacific Place, Outback Steakhouse, and Toh-Lee Restaurant.
Are there opportunities to exercise at Lotte Hotel Guam?
Yes, guests have access to a pool and a fitness center during their stay.
Does Lotte Hotel Guam have an airport shuttle?
Yes, Lotte Hotel Guam offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Lotte Hotel Guam have airport transportation?
Yes, Lotte Hotel Guam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte Hotel Guam?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Lotte Hotel Guam offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.