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Lotte Hotel Guam

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#9 of 20 Hotels in Tumon
Certificate of Excellence
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213 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Washington DC, District of Columbia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

OK - as typical with my reviews - let's start with the positives: I found the hotel staff extremely friendly. Every time I walked through the lobby, every single employee (without fail) would look up, smile and acknowledge me with the local "Hafa Adai" greeting. There was a Toyota car rental off the lobby that was convenient. The infinity pool... More 

Helpful?
Thank AmazingD
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear AmazingD, Thank you for taking the time to review our hotel and for your kind comments on our staff's service. We will be sure to inform them, as we always strive for the best customer experience. It is also great to know that you were satisfied with our Club Lounge and the convenient location of Lotte Hotel Guam. As... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

We paid more than USD 300/night for a tower wing room that is old with stuffy air con, dirty carpet and water stains all over the bathroom tiles. Other than that, we experienced poor housekeeping during our stay there. The first day the housekeeping was in our room cleaning after we came back to our room at 3 pm in... More 

Helpful?
Thank Shirly K
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Shirly K, Thank you for staying with us and taking time to review our hotel. We sincerely apologize for not being able to exceed your expectations, and we appreciate that you have brought the matter to our attention. Please be assured that your comments will be brought up to our management team to address the issues and will do... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 19, 2016

Lotte hotel is around 20 minutes from the airport, we have previously arranged transportation to and from the hotel since we arrive around 6am in the morning. Location of Lotte hotel is perfectly located a little out of the busy main street and yet not too far from the shops. Shuttle bus stop is right in front of hotel and... More 

Helpful?
Thank A5306GTjenniferl
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear A5306GTjenniferl, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are pleased to hear that your honeymoon stay was enjoyable. Here at Lotte, we do our best to provide exceptional service and are happy to know that our staff was friendly and helpful. We would like to apologize about the unfortunate room temperature... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 15, 2016

This review is mainly focused on Family suite which I have stayed since this is the first visiting in Lotte Guam. Rooms in the Tower wing might be better than this. And I would like to say I was great fan of Lotte Hotel because I have had several chances visiting other Lotte Hotels globally (Jeju, Hochimin, Hanoi,...) Tips for... More 

Helpful?
1 Thank Bo geun K
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Bo Geun K, Thank you for staying with us and sharing your experience about Lotte Hotel Guam. Your detailed review will be of great help to other guests planning to visit our hotel. We would like to address the issues mentioned in your review about your La Seine and your room accommodation experiences. Please be assured that we will... More 

Guam, Mariana Islands
Level Contributor
126 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 2, 2016

This place is just a beautiful hotel. Beautifully decor inside the entire hotel. Be mindful when making reservations, there are two separate living areas within the hotel. There is a "Island" wing, which is great rooms for families, but a long walking distance to the pool area. The other area is the "tower" wing. This wing has the beautiful suites... More 

Helpful?
Thank boyboyk
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear boyboyk, Thank you for your very much appreciated review of Lotte Hotel Guam. We are happy to know that your experience has left you with a great feeling. Thank you for your comment on our restaurant, La Seine and Club Lounge area. It is great to know that our efforts are noticed. As for your pool experience, please be... More 

London, United Kingdom
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 30, 2016

Large and very comfortable room with a small but well equipped kitchen area. Reasonable shower/ wet room, though the fixed shower head only really works if you're 5 foot tall or less! Quiet aircon in the room, though blackout curtains would have been better than the shutters. Extreamly helpful and friendly staff, especially the transfer drivers. Greatly appriciated after a... More 

Helpful?
Thank JimInEgypt
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear JimInEgypt, Thank you for choosing Lotte Hotel Guam, and for sharing your experience. We are delighted to hear that your stay was comfortable. We will take the suggestions mentioned into consideration for future management discussions. We are always looking for ways to improve. Thank you for complimenting our staff, we will be sure to share your positive experience on... More 

Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2016

We lived in Lotte for wedding and honeymoon in May and we both enjoyed the stay. As a mysophobia, we had surfed on tripadvisor for travelers photos of different hotels in Guam and finally confirmed Lotte Guam for our trip as it is recently-renovated. The hotel is located at the end of the hotel row in Tumon, not exactly at... More 

Helpful?
Thank Karina H
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Karina H, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are glad you enjoyed the wedding and honeymoon getaway at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants, they are all here to make every moment of your vacation time special. We will be delighted to... More 

Kawasaki, Japan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 17, 2016 via mobile

The view from the hotel rooms is wonderful! The staff has also been very helpful and nice with us. They could recommand places and help with transportation and always with great patience and kindness. The room was very large and comfortable and the restaurants seemed fancy (although I did not try it). Really a great place if you don't want... More 

Helpful?
Thank GuillaumeBarroux
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear GuillaumeBarroux, Thank you for your stay at Lotte Hotel Guam. It is so kind of you to take time to leave such a thoughtful review. We are delighted to hear that you had a wonderful and comfortable experience with your hotel room accommodations. Thank you for complimenting our staff on their helpfulness, here are Lotte Hotel Guam, we strive... More 

Las Vegas, Nevada
Level Contributor
194 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 3, 2016

One of the most recently renovated (2014) hotels on Tumon Bay only 15 minutes from the airport for $21 taxi. Located on the north end of the Bay with a lagoon beach front up to your waiste-high wading in white coral sand (use sand shoes) or walk south on bay beach for a good morning stroll. Not a new building... More 

Helpful?
Thank devnprt1
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear devnprt1, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are pleased to hear that you enjoyed our restaurant and Club lounge meals. Our chefs take most pride in their daily efforts to ensure delicious dishes to all our guests. Thank you for describing your experience about our hotels convenient location and facilities,... More 

New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 15, 2016

I stayed here for 1 night last week, and from what I have seen on previous trips to Guam, this is the nicest accommodation on the island; very close to everything, and very comfortable. Good pool area, nice beach access, etc. The big plus for me is the incredible service. I needed assistance with sending a package to the mainland,... More 

Helpful?
Thank JamesmartinNewYork
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear JamesmartinNewYork, Thank you for choosing Lotte Hotel Guam, and for taking the time to leave a thoughtful review about your stay with us. We are pleased to hear that your stay will be one to never forget. Here at Lotte Hotel Guam, we strive to provide the best service for all our guests. Thank you for your kind compliments... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 

Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $216 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific
Hotel Style:
#2 Family Hotel in Tumon
#6 Spa Hotel in Tumon
#8 Luxury Hotel in Tumon
#9 On the Beach Hotel in Tumon
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