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Lotte Hotel Guam

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#9 of 20 Hotels in Tumon
Certificate of Excellence
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Lotte Hotel Guam
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231 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Seoul, South Korea
1 review
Reviewed 5 days ago NEW

Everything of the Lotte hotel is exellent. Employee is very kind & the food of club lounge is adquete. And before trip, I heard the swimming pool is not so good. But, actually the pool & cabana is the best to my family.

Review collected in partnership with this hotel

Helpful?
Thank 987정호이
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear 987정호이, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We appreciate your kind compliments on our staff and service. I am pleased to hear that you and your family had a great time at our pool, and had a chance to try the delicious foods we have to offer at our Club Lounge.... More 

Honolulu, Hawaii
Level Contributor
165 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 1 week ago

If you read my past hotel reviews, three of my main focuses when I go into a hotel are customer service, location and wifi. Lotte Hotel was outstanding in all three factors and I was highly satisfied with my visit there. Went there with a group of people to tour the hotel and its amenities (Ballrooms, Rooms, Suites, Pool, Restaurants)... More 

Helpful?
Thank Sterling E
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Sterling E, Thank you for taking the time to leave a detailed review of your experience at Lotte Hotel Guam. Your positive comment has been delivered to Ms. Tes and Ms. Raquel. We will definitely share it with our whole staff to continue with the exceptional service quality we strive to provide to all our guests. Thank you again,... More 

Taipei, Taiwan
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago

Nice view! Nice lobby! Some room got air condition issue, its just not working properly even you turn the fan speed to high. At that moment you really wish an extra option "Ultra High"~ I was awaken by the heat and run down stairs to rquest a room change in the middle of the night! KEEP IN MIND, stay away... More 

Helpful?
Thank CY74TPE
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear CY74TPE, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We regret to hear the inconvenience of the room temperature and send our apologies. We will make sure to check our air conditioning system more often to provide a more comfortable space for you and all our guests. Thank you for bringing the matter... More 

Tampa, Florida
1 review
Reviewed 3 weeks ago

My husband booked a reservation with Lotte Hotel Guam through a 3rd party booking site for a military TDY (business travel). There was a death in the family of one of the guys he was traveling with so the TDY was cancelled. I cancelled the reservation 2 days after he made it which was a full 6 days before the... More 

Helpful?
Thank Jessie S
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Jessie S, Thank you for taking the time to review our hotel. We apologize for the inconvenience you have experienced regarding your husbands cancelled booking. Please give us a chance to review the situation by contacting our reservations department at your soonest. Thank you for bringing your concerns to our attention. We look forward to hearing from you soon.... More 

Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 25, 2016 via mobile

Went with my friend and we were treated like royalty. The staff were warm and welcoming. We had an awesome hour long massage. I had the dry massage and she did the oil massage. The place is immaculate and therapeutic. Definitely worth going here.

Helpful?
Thank Cheryl S
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Cheryl S, Thank you for sharing your experience about the Beng Teng Spa located in our hotel. We will be sure to shared your review with the Beng Teng Spa and thank you for your kind compliments on their staff and service. We hope you could visit our hotel again and the wonderful facilities we have to offer. Thank... More 

Seoul, South Korea
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 17, 2016

So this place seems to get a fair amount of criticism on here. Having stayed there a week or so ago, I'd have to say most of it (as is often the case) seems unwarranted. The staff were friendly and helpful, the rooms were perfectly clean and pleasant, the facilities (pool, restaurant etc) were nice, the breakfast buffet was decent... More 

Helpful?
Thank Carruthers77
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Carruthers77, Thank you for staying with us and for sharing your experience at Lotte Hotel Guam. Providing quality service is our responsibility. Still, it feels great to be noticed for our efforts, thank you very much for your encouragement. We are delighted to hear that you were satisfied with your room stay, the hotel facilities and the convenient location... More 

Sterling, Virginia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 10, 2016

OK - as typical with my reviews - let's start with the positives: I found the hotel staff extremely friendly. Every time I walked through the lobby, every single employee (without fail) would look up, smile and acknowledge me with the local "Hafa Adai" greeting. There was a Toyota car rental off the lobby that was convenient. The infinity pool... More 

Helpful?
Thank AmazingD
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear AmazingD, Thank you for taking the time to review our hotel and for your kind comments on our staff's service. We will be sure to inform them, as we always strive for the best customer experience. It is also great to know that you were satisfied with our Club Lounge and the convenient location of Lotte Hotel Guam. As... More 

Level Contributor
3 reviews
Reviewed September 2, 2016 via mobile

We paid more than USD 300/night for a tower wing room that is old with stuffy air con, dirty carpet and water stains all over the bathroom tiles. Other than that, we experienced poor housekeeping during our stay there. The first day the housekeeping was in our room cleaning after we came back to our room at 3 pm in... More 

Helpful?
Thank Shirly K
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Shirly K, Thank you for staying with us and taking time to review our hotel. We sincerely apologize for not being able to exceed your expectations, and we appreciate that you have brought the matter to our attention. Please be assured that your comments will be brought up to our management team to address the issues and will do... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2016

Lotte hotel is around 20 minutes from the airport, we have previously arranged transportation to and from the hotel since we arrive around 6am in the morning. Location of Lotte hotel is perfectly located a little out of the busy main street and yet not too far from the shops. Shuttle bus stop is right in front of hotel and... More 

Helpful?
Thank A5306GTjenniferl
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear A5306GTjenniferl, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are pleased to hear that your honeymoon stay was enjoyable. Here at Lotte, we do our best to provide exceptional service and are happy to know that our staff was friendly and helpful. We would like to apologize about the unfortunate room temperature... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2016

This review is mainly focused on Family suite which I have stayed since this is the first visiting in Lotte Guam. Rooms in the Tower wing might be better than this. And I would like to say I was great fan of Lotte Hotel because I have had several chances visiting other Lotte Hotels globally (Jeju, Hochimin, Hanoi,...) Tips for... More 

Helpful?
1 Thank Bo geun K
Lotte Hotel G, General Manager at Lotte Hotel Guam, responded to this review

Dear Bo Geun K, Thank you for staying with us and sharing your experience about Lotte Hotel Guam. Your detailed review will be of great help to other guests planning to visit our hotel. We would like to address the issues mentioned in your review about your La Seine and your room accommodation experiences. Please be assured that we will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Lotte Hotel Guam, where luxury and elegance greet you the instant you step inside. This splendid 5 star hotel sits on beachfront prime property with gorgeous views of Tumon Bay Beach. It is conveniently located within walking distance to Pleasure Island, the tourist district of Guam where fabulous restaurants, cafes, and shopping centers are nearby and within an easy reach. Our magnificent lobby and unique terrace overlooking Tumon Bay will give every guest an awesome feeling of belonging. All of our 222 guest rooms are comfortably and stylishly designed and decorated with contemporary furniture. Especially tower wing will be transformed by a world famous designer HBA. Combine the wonderful hotel facilities with our exceptional service by our excellent and professional staff, each guest will experience hospitality as its finest. ... more   less 

Additional Information about Lotte Hotel Guam

Address: 185 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Location: Mariana Islands > Guam > Tumon
Price Range: $229 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lotte Hotel Guam 4*
Number of rooms: 222
Reservation Options:
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Also Known As:
Guam Aurora Resort Villa Hotel Tamuning
Guam Aurora Resort Villa And Spa
Guam Aurora Hotel
Guam Aurora Tamuning
Lotte Hotel Guam South Pacific
Hotel Style:
#2 Family Hotel in Tumon
#6 Spa Hotel in Tumon
#8 Luxury Hotel in Tumon
#9 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travelers have asked, with answers from Lotte Hotel Guam staff and other travelers.
9 questions
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Questions? Get answers from Lotte Hotel Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay island wing if A/C fan speed concerns you!!!”
 of 5 bubbles CY74TPE, 3 weeks ago | Read review
“Stay out of the Island wing. Go tower!”
  • Very cheap, generic bath amenities for the hotel price - bring your own!
  • It did have a good view
  • Bathroom was dark and not good
  • TV viewable only from sitting area and not bed
  • A roomy sitting area
  • Bed was comfortable but you see it is missing a night table. Could move the luggage rack elsewhe
  • This was a terrible desk - chair way too low and no lighting
  • kitchenette
 of 5 bubbles AmazingD, Sep 10, 2016 | Read review
“partial ocean deluxe room for quietness and living room space”
 of 5 bubbles A5306GTjenniferl, Jul 19, 2016 | Read review
“Tower Wing can enjoy better and broader sea view”
 of 5 bubbles 401karinah, May 18, 2016 | Read review
“View for rooms on higher floor is better so that it won't be blocked by the pool”
  • Clean and Tidy Room
  • Nice View from Room
  • Comfortable Balcony
 of 5 bubbles AnDy_Tse_829, Dec 27, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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