The answer is yes, we had an excellent experience! The front desk staff are very friendly and helpful and all the staff there greeted us with smiles as we passed by. The small cafe there has delicious breads, cakes and cookies that I kept going back for more. The room was very cozy and clean, we loved the spacious bathroom and the balcony that has the best sunset view! To finish it off, we love swimming in the pools there, great place to take pictures for Instagram with their amazing beach like infinity pool and small cabana rooms! If you guys like my review, try it out, you won’t regret it.
Late post but wanted to share my experience at Lotte. I wanted to post about my weekend in one post but too long to write in one post. I never wrote a review but from start to end everything went as planned thanks to the staffs and management. 1Never received so many Hafa Adais. Felt good! I wanted to take my wife and my 9 months baby to the best hotel on our first Easter. When it comes to hotel or restaurant my first choice is always Lotte. It's clean, staffs are always welcoming and best of all food is delicious. Facilities wise everything is there from beach access to spa. I hardly ever post, but I got a smile from my wife so had to post. Q I usually book standard room, but needed something special for my family so I called the hotel and told the reservation staff that it's my family's first Easter and she recommended pool side suite since I have a baby. I took her words and wow when we entered the room. It was huge! From big fridge to microwave I didn't have to request. I don't know if it came with the room but my wife was happy. She was worried about baby food and how to heat it up in the beginning and when she walked in and did a little tour, she smiled and my baby was smiling and crawling on the big king bed. I wanted to take the bed if I could. Daddy moment. Highly recommend Pool Side Suite if you have a baby or small child. Next post will be about the different activities we did at Lotte.…
I recently stayed at the Lotte Hotel Guam and was amazed at the service this little hotel had to offer. From the Front Desk Agents (I forgot his name, but he was the guy in the blue suit who checked me in) to the Bellman (I think his name was Dave) their service was beyond exemplary. The room I stayed in at the Tower (?) Wing was close to impeccable. Kudos to the Housekeeping staff who cleaned and serviced my room. I enjoyed the swimming pool immensely. The guys behind the counter handing out towels were friendly and accommodating. My only gripe is the ice machine as it didn't give out enough ice. Everything else facility-wise was primo! And last but not least, the lady who helped me with my checkout was friendly and even invited me to join the rewards program (which I had respectfully declined as I was in a rush to catch my taxi to head out to the airport). Thank you Lotte Guam for such a wonderful stay. I hope I can come visit you guys again someday. Cheers!!…
We had a family weekend staycation for our daughter’s 6th birthday. The front desk staff was friendly, but we waited almost 30min to get checked in. There were only 2 people ahead of us, but only one person behind the lobby counter. Acknowledging the longer than expected wait time to check in, the lobby offered complimentary cold drinks from its deli. That was nice. The hotel restaurant, La Siene, was not able to accommodate our family for brunch the next day since they were full. They were full for the next 3 weeks apparently. The pool was okay. It was a bit rainy the day we used it so the water was ice cold. The jacuzzi was not working properly since its temperature was luke warm at best. The infinity pool was great! My kids loved to watch out into Tumon Bay. Drink service by the pool was adequate, considering there was only 1 person manning the bar. I don’t fault the hotel for this since lack of manpower has been typical during the pandemic. Also we couldn’t find the beach access so we weren’t able to take a walk to the water. The room was spacious. Beds were a little hard, but not so uncomfortable as to keep me awake at night. Bathroom was large with good toiletries offered. Floors are a little slippery in there, so take care. The view from the balcony at sunset was fantastic!…
Had a awesome stay over Thanksgiving Weekend great staff and breakfast buffet for the 2 days. One of my favorite hotels to stay on Guam . The pool was just renovated and is perfect to spend the day swimming and catching rays. Looking forward to staying there again real soon!
This is a very nice hotel for Guam. The ocean view is stunning from almost any deluxe room. The rooms are clean and very well maintained. The only downfalls during my stay was the amount of amenities that were closed due to COVID and the pool being within earshot of my room. Not a big deal for me, but that may be an issue for light sleepers trying to get a bit of rest in their rooms during the day or anyone interested in dining facilities within the hotel since taxi cab services in Guam are unreliable.
The hotel is located towards the end of the strip but it is still fairly near convenience stores, restaurants, entertainment, and stores. It has multiple parking lots. The hotel has taken measures to maintain the safety and health of guests in relation to the current pandemic. A specific elevator or stair must be taken to reach your room, but the front desk will specify the correct access point. The room was updated and clean with an amazing view. The bathroom is really nice. The pool offers several options as a standard and endless pools. The hotel has access to the beach which was kept clean. Additionally, the hotel offers a bar and restaurant on the main floor with multiple cocktails and the option of a buffet. The front desk can help you obtain a taxi but they also have the rental car services. I truly recommend this hotel.…
Kudos to the staff. From reservations, front desk, F&B, housekeeping and poolside everyone was well trained, friendly and courteous. We checked in for the weekend and really enjoyed our stay. Check in, the lady at front desk assisted us with our belongings as we used the trolley to load up, she went of her way to follow us outside and even watched our daughters while I went to park my car. Room - extremely clean to our surprise. A/C was very cold even on low setting, this is how we like it. We got the chill box replaced with a compressor type as we stocked a lot of water, Marfel from housekeeping replaced in a jiff. Pool Beach - very enjoyable, with a great look into Tumon Bay as we enjoyed the sunsets in the infinity pool. Access to the beach is like a 2 minute walk away with soft smooth sand to relax your feet. Cabana - the luxury to enjoy your lunch in a closed or open door setting with a flat screen TV, ceiling fan and A/c, we enjoyed the ambiance while looking out into the pool area. The lounge & deli, has affordable set lunch boxes to go. We enjoyed ordering our lunch and beverages staff was very courteous all 3 days we were there. Overall things went very smooth from booking, check in/ out. You will get that family friendly greeting from each staff member just walking passed them. Kudos to each and every staff member who made our stay a home away from home visit. …
We had a lovely stay! The rooms was very comfortable with an amazing ocean view. The staff was extremely friendly and accommodating, Rosemary at the lounge was especially kind and helpful. Would love to stay there again.
Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there was no communication between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And one more, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not have to give ticket for 9 people and if 9 people want to use,I have to pay $10 extra. I paid more than US$4,000 to stay this hotel…. But they still wanted me to pay another $10…. if anyone wants to contact them, call them, it would be easier to get through And travel with even-numbered not odd-numbered. …
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