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Sheraton Laguna Guam Resort

470 Farenholt Avenue, Tamuning, Guam 96913 , Mariana Islands
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Sheraton Laguna Guam Resort
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759 Reviews from our TripAdvisor Community

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Showing 202: English reviews
Guam, Mariana Islands
Level Contributor
6 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

What a disappointment. The view is amazing, the setting in the lobby is nice. However, the quality of service and the product presentation desperately need improvement. My friend and I met at The Point to have some wine before lunch. We were seated for several minutes, and noticed the staff was just staying behind the bar. We had to signal... More 

Helpful?
Thank Aja R
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2016 via mobile

I held my daughter's first birthday at the Atrio. It was a nice venue. The food was good. The staff was accommodating and very friendly! I would host an event here again. I also checked in the Club Suite room. It was a nice room! Gorgeous views. The bathroom was nice and big. I also enjoyed the jacuzzi on the... More 

Helpful?
Thank Sara M
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, We are absolutely delighted to be your host venue for your daughter's 1st birthday. We thank you for choosing Sheraton Laguna Guam Resort. We hope you will continue to choose us for all your future events and special gatherings. Check our special offers on Sheraton.com/guam. We look forward to see you at The Sheraton again very soon. Your... More 

Tumon, Mariana Islands
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 29, 2016 via mobile

The pools and view even from the third floor were amazing. The common areas outside the rooms needed little attention and seemed a little dated. Staff were friendly and helpful. A little out of the way for those without transport but a bus service regularly comes through.

Helpful?
Thank MatthewSurawski
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Dear Guest, Thank you for staying with us. Please share your amazing moment with us on our Facebook page. We look forward to welcome you back at The Sheraton again very soon! Your Guest Experience Team More 

Aliso Viejo, California
1 review
4 of 5 stars Reviewed May 16, 2016 via mobile

The Sheraton is situated in a beautiful spot off the main tourist area. The view is gorgeous, the pool area is great and the staff are friendly and helpful. The only minus is that the beach immediately beneath the hotel is not the white sand of other beaches in the area. Still I would recommend staying at the Sheraton.

Helpful?
Thank christy1mil
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Hafa Adai from The Sheraton! We thank you for the wonderful feedback about your stay with us. It was certainly a pleasure having you as our guests and we are looking forward to welcome you back to us again very soon. Sincerely, Your Guest Experience Team More 

Tokyo, Japan
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 8, 2016

Just spent a lovely 6 days in the Sheraton. It is a nice property, quite large with good facilities and very comfortable rooms. We stayed in a Bay View Corner Suite with a jacuzzi which was great, especially with a toddler. Fairly well appointed room, although it is quite dated. The bed was so old that it was sagging in... More 

Helpful?
1 Thank Tokyotravellers1207
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Hafa Adai & Greetings from Sheraton Laguna Guam Resort! Thank you for a delightful review of our hotel. We appreciate your feedback and will definitely help us to do better. We hope to see you here with us again. The great news is we are now providing a free shuttle to GPO for your shopping needs. We look forward to... More 

Tokyo
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 25, 2016

Overall, my wife and I had a great time at the Sheraton. We watched the sunset from our balcony, we swam in the infinity pool and we enjoyed our spacious room and comfortable bed. The staff were very friendly and helpful, and overall there was a very relaxed atmosphere to the place, which is what we wanted. The Sheraton is... More 

Helpful?
Thank Paul B
GuestExperienceSM, Director of Sales at Sheraton Laguna Guam Resort, responded to this review

Hafa Adai and Greetings from The Sheraton! Sheraton Laguna Guam Resort is your "great escape". Thank you for sharing your great moments with us and delighted to be a part of it. Great news on the shuttle. We now provide our own shuttle to GPO and it is for free. We hope to see you here with us again very... More 

Taipei, Taiwan
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 6, 2016

This hotel, was well designed, I personally prefer this location to Tumon Beach which is too busy to relax. Unfortunately the maintenance, cleanliness, and overall upkeep is not up to par with what you expect from a Sheraton resort. I do not know if the management company, or the owners of the building are to blame. The end result is... More 

Helpful?
Thank frenchalso
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 1, 2016

well, the room was clean and enough to stay for 2 people, but the resort itself was quite old. Though price was reasonable. I requested queen bed, but there were twin beds... this was little bit disappointing, but others were good.

Helpful?
2 Thank 재권 신
Singapore, Singapore
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 23, 2016

We had an early arrival and can't get the early check-in after a tired midnight flight due to hotel was fulled. Understandable and we were so surprised that the agent offered a complimentary upgrade to a higher floor room after a long wait. The room looks new and very clean. There is a big balcony in room for us to... More 

Helpful?
Thank LiawS
Pearl City, Hawaii
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 21, 2016

This hotel is away from the tourist mecca, but has excellent service, the rooms are clean and spacious, the staff are very friendly and helpful, and the views are beautiful. The restaurants on site are excellent, and the drive to the shopping centers are short. The room wifi is excellent, and if you are a SGS member, the lounge is... More 

Helpful?
Thank Poiboyz
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Business Center with Internet Access

Additional Information about Sheraton Laguna Guam Resort

Address: 470 Farenholt Avenue, Tamuning, Guam 96913, Mariana Islands
Location: Mariana Islands > Guam > Tamuning
Price Range: $184 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Laguna Guam Resort 4*
Number of rooms: 318
Reservation Options:
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Also Known As:
Sheraton Laguna Guam Hotel Tamuning
Sheraton Tamuning
Tamuning Sheraton
Sheraton Laguna Guam Resort Tamuning
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