We had a relaxing time at this gorgeous resort. It looks even better than any pictures we saw online. The rooms are comfortable and well appointed. The staff is friendly, and helpful. The activity staff are awesome, especially Mohammed who made our day a bit more special on one of the days.
We stayed at the timeshare, resort amenities are all wonderful, location is away from the hustle and bustle of Waikiki. Great rooms, beautiful beaches with sunset views, nothing to complain about. Great areas outside of the resort to run on, very safe and comfortable.
Ko olina is a little too remote for me. The place is very nice. Staff very pleasant. Nearest shopping area is 20 minute walk. Parking is tough to get and people double park. They charge for parking. At the hotel, if you're not an owner, it's $40 a day for valet and self park. You still have to tip for valet. If you're an owner, it's $40 to valet, free to self park. Get a room overlooking the lagoon or pool. You don't want a room overlooking a parking lot. Very loud birds are in the trees by the parking lot and entrance near valet. Birds will wake you up and won't allow you to sleep! The hotel marketplace is very expensive. Limited food choices and not very good. Best to stock up at Safeway, Costco or Target. Worth the short drive.
This place is the worst. They were late on a 4:00 check in, which is ridiculous, nothing like sitting around for an extra hour in the lobby, because they can't get it together. Parking fee is outrageous. The first room we were offered was literally a basement room, the view was a wall. We complained, and got moved the the fifth floor, but the room is dark and small. No room service. No maid service, no new coffee supplies, no clean towels, you are literally left for dead. Then you have to deal with the harassment, the constant calls to set a time to listen to their sales pitch as they try to sell you a timeshare. And the phone calls are constant. The worst hotel experience ever. If I was dumb enough to buy a time share, this would be the last place I would buy. Shame on you, Marriott. I will never stay in one of your properties again. You are a gall on the beautiful coast of Hawaii. Never, ever again. …
4pm check in. 10am check out. Outrageous expectation to literally lose a day on both ends of your reservation. Overpriced for what it is. Premium prices for mediocre service and experience. A million chairs reserved and no one enforcing people not saving chairs. Recommend aulani or four seasons or north shore or Waikiki if you don’t mind the party vibes.
This property is a disaster. They are understaffed and uncaring. We are Chairmans Circle owners with multiple weeks and have received the worst service ever (we've owned for over 20 years). Our status means nothing. The villa we were given was handicap accessible, which means no shower and an all-in-one type bathroom (picture a tiled room with a center drain and a plunger, seriously). When we asked for a different villa, we were rudely told there wasn't a single other villa available on the entire property and that we got this one because we requested a view. Not only did we NOT request a view, this villa has a view of the power plant! I don't know what's happened to this place post-COVID, but there is no excuse for the lack of service. The hotel staff don't care, and the Vacation Club staff were stunned (at least they had the good grace not to try & sell us more points/weeks).…
My third time trading my timeshare into Ko Olina Marriott. If I could , I would give it more than 5 stars. Everyone is so helpful and friendly. They are the spirit of Aloha. The front desk manager, Ipolani Yuen, is the best manager I have ever worked with. She is so committed to customer service that she takes time to meet with anyone that asks for her and listens to our thoughts and concerns. She really goes the extra mile and more than answered my questions, cleared up misunderstandings and provided some favors that I asked like letting us stay in the same unit a second week and taking care of Luau tickets for us. She is fantastic. Housekeeping responds to all requests within a few minutes and then they call to make sure they provided everything. You can request extra cookware and rubbermaid containers. I have never had such great service. I will definitely be back and highly recommend them. Mahalo Ipolani and team. When you stay, be sure to take in the Tuesday night Luau, Fia Fia. It was far superior to others I attended with highest quality performances, real plates, tableclothes and silverware. I'm Celiac and that means I get to pick a few things at the other places but here, they prepared me a full 4 course gluten free meal including 4 meats. I can't praise them enough. The pools are beautiful, some hot pools even have waterfalls. Sit on the actual beach or beide the many pools. Something for everyone.…
We love going here and have enjoyed everything about it for many years! The lagoon is perfect for swimming or just relaxing on a float with no waves! Both restaurants are delicious and the market place is great! Our 2 bedroom suites are wonderful and ours was just newly redecorated & painted with new carpet and furniture!!! The gardens are gorgeous all over the resort, too! Finally, the 3 pools are all wonderful as are the many hot tubs! The staff is excellent and very friendly as well!!!
We checked in yesterday looking forward to quiet and relaxation after spending a week in Waikiki. The resort is beautiful and we got up to our room only to see we were over the kids pool with no ocean view. I called down to the front desk and was told there were no ocean views available, sorry buts that’s what we paid for. Oh well we were moved to another building where it was quieter on the end of the kids pool but still no ocean view. Very disappointed. Will not stay at a Marriott again as they do not deliver what you paid for. I have attached a photo of my reservation showing our room with the view and a photo of what we got. Bad deal for us.
We are here right now and honestly not impressed. It’s not worth the money. The rooms are dated and the customer service hasn’t been great. If you aren’t a Marriott vacation club member, they treat you pretty terribly. Don’t expect to get a good room with a view. And Marriott status means absolutely nothing. I think there are better places to stay on the island.
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