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925 Ali'inui Dr, Kapolei, Oahu, HI 96707
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Room & Suite (1718)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 in Kapolei
Location
4.3
Cleanliness
4.7
Service
4.4
Value
3.7

Aulani, A Disney Resort & Spa is an excellent choice for travelers visiting Kapolei, offering a luxury environment alongside many helpful amenities designed to enhance your stay.

Rooms at Aulani, A Disney Resort & Spa provide a flat screen TV, a refrigerator, and a kitchenette, and guests can stay connected with free wifi.

In addition, while staying at Aulani, A Disney Resort & Spa guests have access to room service and a concierge. You can also enjoy a pool and breakfast. Need a place to park? Parking is available at Aulani, A Disney Resort & Spa In Hawai`i Hotel.

Close to some of Kapolei's most popular landmarks, such as Ihilani Spa (0.1 mi) and Ko Olina Marina (0.7 mi), Aulani, A Disney Resort & Spa is a great destination for tourists.

While you’re here, be sure to check out some of the cafes, including My Cafe, UlU Café, and Kalapawai Cafe & Deli, all of which are a short distance from Aulani, A Disney Resort & Spa In Hawai`i Hotel.

Best of all, Aulani, A Disney Resort & Spa makes it easy to experience some great Kapolei attractions like Naval Air Museum Barbers Point, which is a popular military museum.

Enjoy your stay in Kapolei!

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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Valet parking
Wifi
Hot tub
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Kitchenette
Microwave
Flatscreen TV
Private balcony
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Luxury
Languages Spoken
Spanish, Japanese
6826Reviews497Q+A100Room tips
Traveler rating
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cmdisney wrote a review Yesterday
Offenburg, Germany280 contributions60 helpful votes
Beautiful hotel and property. Some of the staff though were less than helpful. We are Disney lovers to the core but just can't see paying the crazy high prices with the lack of restaurant access during our time among other things.
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Date of stay: October 2021
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Ray T wrote a review Nov 2020
Cary, North Carolina10 contributions114 helpful votes
Hotel's Favorite
We (me, wife and 9y old boy) arrived on Friday (11/20) and are staying until Tuesday (11/24) in a poolside garden view room which gives you a view of the water features in the center of the campus. Prior to coming, I read the three most recent 1 and 2 star reviews, and quite frankly actually considered cancelling our reservation. My review will start at the HNL airport, and go through our stay today, since ppl reading this are obviously aware of the travel restrictions that Hawaii has now due to COVID. For those who aren't into reading, here's the TL;DR: If you come to Aulani with "new norm" expectations for hotel/resort stays, you'll have a great time with all the "new norm" Disney Hospitality that you've come to expect. American Airlines/HNL Airport Flight/HI Travel Requirements If you're reading this, you know that there are pre-travel requirements including having a negative COVID test result that has been uploaded along with other information about your airline, your hotel, etc. As of yesterday, you apparently now have to have your negative test result IN HAND before boarding the final leg of your flight (previously you could've arrived and promised to stay in your room until you got the results- not anymore). We flew in on AA75 and didn't know what to expect. When you get off the plane, you immediately form a line through the security checkpoint at which they will ask for your QR code, and check your documentation. They will ask for ID, check your QR code, check your documentation, check your hotel reservation. Be prepared and don't be that guy whos' ranting and raving about how ridiculous this is- This is the price for coming into the state that has less than a 2.4% positivity rate. of course, it is all done with the aloha spirit and professionalism. PRO TIP: If you are staying in the Ko Olina area, there is a much SHORTER AND FASTER line, specifically for these guests - make sure to ask any of the staff about this line. There is also apparently a Ko Olina lounge that can be used when you depart- they give you all this information when you check in. There were about 80 people in the regular line, and about 2 in the Ko Olina line. They will verify though that you have put in a valid hotel into your travel reservations, and they apparently cross-check this with the hotel (more on that later). Another PRO TIP for those renting a car: I checked the previous week and a car rental was $332 per week. I checked two days before we left, and the car rental rate had dropped to $190 per week. According to the points guy, make sure you make your car rental in advance, because things are not fully open, and you may not get a car if you don't have a reservation. We were lucky to score a great deal and a small SUV upgrade from a midsize. Aulani / Check-In The resort is about a 30 minute drive from the airport which is heavily dependent on the traffic. The resort is beautiful, and the developed area around it (Ko Olina) is comparable to other touristy areas like Waikaloa or Ka'anapali. It is bordered by the Four Seasons (temp closed), and Marriott Ko olina Beach Club. Check-in is probably the part of our stay that we were not impressed with, which was on a Friday night (apparently the busiest time for check-in). There were moderately long lines, but they might've been long because they try to enforce social distancing. They cover a TON of information at check-in, and they are working to incorporate magic bands (which would allow complete bypass of the front desk), but they haven't gotten it implemented. Apparently you can pick up your room keys earlier in the day if you happen to be around, and then they can be activated once your room is ready, but we've not tested that system. Room Standard disney quality, tastefully decorated with nice but not gaudy hawaiian decor. Kcup coffee maker, LG TV which you might be able to plug into with HDMI (Not sure about casting), and a normal sized mini-fridge. Laundry room (with vending for detergent, Fabric softener), vending and ice are on each floor. If you've been at a disney hotel rack room, you know what to expect. It was clean and comfortable for our 2 adults and 1 kid. Grounds/Water Park/Atmosphere I think the feeling of a "Disney resort" means different things to different people. To the person that said there's no theme, I would say that the theme is "Hawaii" which utilizes a lot of the natural surroundings that Hawaii has to offer, like the lagoon, the natural snorkeling, the views of the mountains, etc. It certainly beats Central Florida, where everything has to be done a lot more to create an artificial "natural" theme, like the Polynesian. It has a different flavor to it, but the hawaiian staff members, and the "volcano" themed water slides, the lazy river adorned with tropical plants, the rainbow reef with tropical fish swimming around you- that was enough of a theme for me. For our family "Disney" means the hospitality and professionalism, the feeling that they are super happy you are there, and that it does really feel like the happiest place on earth. In the time of COVID, this is super difficult yet their team pulls it off with rare exception. There are tons of pools, some for little kids, some for adults, some for everyone, hot tubs, water slides, etc. We are on day 3, and still haven't gotten tired of the water offerings and beach. If you're used to doing everything once or twice, and want to be continually thrilled or impressed with many other rides or attractions, this might not be the place for you. But we have been having a great time going on the water slides over and over, and mixing it up with beach, pool, room, etc. Dining Dining was the only other area that I would say was mediocre. the app and website don't clearly and easily outline which restaurants are open and which are not. App/website also don't seem to be updated regularly during this phased re-opening. The front desk said this is changing with the upcoming xmas holiday, so make sure you stop by the front desk and ask. Ulu cafe is a a typical disney self-serve option- they have hot food for breakfast lunch and dinner, where you go in and order, it's packaged and you checkout along with many self-serve options of packaged items (chips, sodas, snacks, sandwiches, cold items). Of note- PINEAPPLE WHIP is served here, which is a big deal in our family. There poolside dining that can be brought out to all the chairs, and they seem to have some dining seating areas open for the same food. There is a pool snack shop that has stuff for the kids- chicken fingers, hot dogs, burgers, etc. All can be charged to the room. We utilized a combination of food delivery (bitesquad), driving out to pick stuff up, drinks from Costco, and food from across the street at the ABC market and other coffee/snack shops. COVID rules I think what they are doing for COVID is at least as good as what all other hotels are doing, and probably a little better. That being said, the three most recent reviews bring up issues with the mask policy, "praying I don't get sick" and a "superspreader event", with issues about disney hospitality/rudeness, nothing being open, etc. Here's the info that would've been helpful to know before we came: - They've tried to make everything contactless- QR codes for menus, packaged items (no buffets) - Masks should be worn at all times while on property, except if you're actively eating/drinking (just for those few seconds), if you're in a pool/water area, or if you're walking between pool/water area (I wasn't sure if that also applies for beach to pool area, which is a bit of a walk- we wore our masks). If you're standing around taking pictures by the pool, then wear a mask, since you're not eating/drinking or moving between pool areas and not in the pool. If you get in the pool, take off the mask. If you need a picture, then take a picture in the pool. Remember that Aulani shares some public walkways, and they don't enforce their rules on non-guests, so if you don't like that, be an adult and try to stay six feet away from other people who aren't wearing masks. - Housekeeping is every other day, and they don't change your sheets. Emptying the trash, and new towels are the services they offer. After your stay is done, they do a deep cleaning and disinfection - Parking is self-parking, no valet. $37/day- it's Disney so deal with it. - Luggage delivery - they will move it to your doorway and just inside your door, you should be wearing a mask if you're going to watch them do it. - Any maintenance (our TV needed a repair) done, they will ask you to stay in the hallway (we went out to dinner). - Chairs are spaced apart and grouped in 2,3 or 4 chairs. - Lines are spaced out, with 6 feet in between people - Their staff always wear their masks over their nose and mouths - Disinfection with clorox cleaners for all the lazy river/waterslide tubes - good supply and orderly line - Enough staff to give a good experience - lifeguards and cast members everywhere -Buffets and sit down service are limited, but may be changing due to the holidays, but plenty of dining seating - Disney hospitality has NOT changed - every staff person I spoke to was pleasant and are happy to have you at the property. In these difficult times, I admire their commitment to hospitality- we all know this sucks, but coming here and being treated well, from the bellmen to the pool waiters, to the waterslide staff, and the greeter at the souvenir shop, they were all awesome, genuine, courteous and professional, everything we've come to expect from Disney. Re: the negative comments- I'm a little irritated with myself that I let those reviews sway me, but I'm glad I stayed the course. If you've ever been to a Disney resort or hotel, it's crowded bc, well, it's Disney. Occupancy on the weekends was about 65% and about 20% on the weekdays - the hard part is that they've also reduced seating capacity by probably 40-50% to make sure that chairs are socially distanced (and ziptied together so they can't be separated). If that bothers you, don't come. Also, this is the new world of COVID- I would say I felt safer knowing that those around me passed a COVID test. There is always some inherent risk of going anywhere these days- I felt safer at Aulani than I do sometimes at the local walmart or grocery store. Superspreader event? Not really, not unless you absolutely refuse to compromise on any little thing and expect everything to be like it was pre-COVID. If you do have those expectations, then it is NOT the time for you to travel, and you might be homebound for many more months before things get back to the way they were. Overall, we are having a great time and will definitely return. We come to Hawaii every year to relax and get away from all of it, and Aulani has been amazing, especially after I was wary from reading the bad reviews. if you and your family are willing to compromise a little bit (ie. when events change), understand that everyone is doing their best under these circumstances, then come on over- it'll be a great Disney experience! PRO TIPS: - at HNL, Ko Olina has a special line for travel clearance- ask about it and use it - Check your car rental rates often- you can score a better deal a few days before - Costco is on the way to Aulani- water, soda and snacks are a great deal - Weekends are crowded, mid-week is not- Saturday and Sunday, get your beach chairs by 830am or sit by the beach or farther away from the pool. Weekdays, get them whenever. - $45 snorkeling covers unlimited snorkeling in the Rainbow Reef AND at the beach (as opposed to $25 for one day) - The beach area is partly public, which means mask-wearing is partly enforced- most people (70%) are still wearing masks, but runners and other folks may not be- just give them six feet and move on. - Dining options are limited but may be changing for the holidays - Kapolei is about 3 miles away - more reasonably price and authentic options, and food delivery services can deliver to Aulani - Come with "new norm" expectations, and you'll find the Disney hospitality you've come to expect.
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Date of stay: November 2020
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LisaJCapeCod wrote a review May 25
Cape Cod122 contributions112 helpful votes
We stayed in a two-bedroom ocean view villa -- and YES, it really was all that!! Gorgeous views, lovely setup, and we enjoyed it thoroughly. Spent time in the lazy river and hot tubs, enjoyed Olelo (actually did "takeout," which worked out perfectly for us), enjoyed Ulu... took a couple of nice trips around the island... overall a very nice experience at a very high end resort. It was a bit crowded at times, but we did have a lovely chat with "Moana," met a pair of strolling dancer/musicians, found the "secret beach" -- overall just great. To be honest, however, we would never have considered Aulani if we weren't DVC members (we had extra points to use so we used them). It wasn't until AFTER we came home that I realized we would have spent $1800 a night for that villa!! Right after leaving Aulani we went to an air bnb rental on the Big Island for $330 a night that had many of the same high end amenities (though of course none of the amazing Disney extras like the rainbow reef, etc.).
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Date of stay: May 2022
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SP wrote a review May 24
Brampton, Canada147 contributions88 helpful votes
We have stayed here before and were shocked to see it’s decline. The walls in our room were scraped and showing obvious signs of wear. The beach was not cared for and groomed. I saw a little girl step on a broken wooden spoon that’s used to serve the ice cream and she took it to a member of staff who didn’t know what to do with it (went back on beach)- there was garbage all over, so much so that you had to watch where you walked or like that girl you’d be stepping on drink toothpicks, plastic garbage or even one day we found glass booze bottles underneath the beach chairs! The beach chairs themselves were filthy with bird droppings - it was hard to find any without and so gross! Even the next door Marriott sanitizes and cleans the beach chairs so we were appalled after staying two weeks that never once were the chairs even half heartedly cleaned. They are also positioned them so close together that you can’t socially distance and are stuck in between people. If you wanted towels there was never any close to the beach and stupidly there were lineups for towels! What a waste of time on holiday! First you wait forever for service at front desk then wait for towels! The app doesn’t work so even though you hope to avoid the front desk they make you go there regardless. Now that there is no adult pool there was also no quiet area for adults. Screaming children were the norm (worse than normal for Disney) because parents would park them at the boring pool and they were bored. If you’re worried about Covid, housekeeping staff are in your room every day regardless and it’s not true that they don’t come in - they say it’s a health check to make sure no one’s sick and dying in the room!!!! The lazy river is allowing people to swim in it so children had their heads kicked from people in the tubes and some kids we saw were stuck under a tube so someday this is going to cause a drowning - we saw people being shoved into the rock wall and I was pretty scared when a kid was trying to come up underneath my inner tube. I think it’s beautiful here but they are letting it go down and not caring for it properly.
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Date of stay: May 2022Trip type: Traveled
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Traveler101 wrote a review May 17
Sydney, Australia15 contributions1 helpful vote
We only stayed two nights because at AUD$3500 per night for our room we couldn't justify a longer stay. The kids loved the water slide, the rapids, the main pools, the Mickey shaved ice. We had no idea that the breakfast in the restaurant near the front of the resort was a tradition for Americans. If you go there it's nice to dress up as you get a photo with Mickey (and Minnie when available) to purchase. They have Mickey waffles for the kids. Don't over order as your family gets croissants and fruit salad as a complimentary starter. Incredibly expensive for what it is but it's Disney so you have to do it once just for the photos. Cons for this resort would be the lines. Because it is so popular you have to line up to get a wristband to use the pool, line up for towels, line up for restaurants and snack shops. The pools are very full. It's fine because it's a huge family resort but could bother some people especially for what you are paying. Our children wanted to make the Mickey Mouse ears on a headband (for AUD$35 each!) in the kid's club but unfortunately it was booked out 3 days in advance. It would be good for the hotel to provide enough bookings for the amount of kids in the hotel. Apparently there is an amazing kid's club where you can drop the kid's all day but it was closed due to COVID so we had our kid's all day and night. The 9-12 year old kid's were happy to roam free though and there was so much to entertain them. I loved that there were life savers patrolling each pool. Overall a fun resort. Very expensive but worth a visit.
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Date of stay: April 2022
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Room Tip: Family suites are expensive but great
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Mitch A wrote a review May 17
Ronkonkoma, New York99 contributions33 helpful votes
The property itself and the area its located is more desirable than staying in the congested and overly touristy areas of Honolulu and Waikiki. we rented a car and drove everywhere and explored the island. At most 45 minute drives from most parts of the Island. Free daily parking for DVC members. characters were out and easy to get pictures with. Pool has 2 slides that were pretty good for a resort pool. Lazy river was on the perimeter of the regular pool and deck area. The food was pricey but good. Walmart and target are with in 10 minutes drive. Ko Olina golf course across the street can be walked to. Paradise Cove Lua was under a 10 minute walk.
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Date of stay: May 2022
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Room Tip: Upper level floors have a view of the lagoon and ocean in certain towers. Floor 5 with a pool...
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Neetha V wrote a review May 16
San Francisco, California51 contributions20 helpful votes
Unlimited water fun activities for the kids! If the kids love water be in 3 months - Teens this resort caters all categories.. My boys 4 & 7 had a blast when we recently visited Aulani. The Disney character special visits is very exciting. During our stay we got to see all the characters around the lazy river area. The character dining Breakfast experience on the property is also worth it although slightly expensive. The resort is expensive but worth the $$ if you have little kids and would like to have a relaxing experience. We went twice so far and might end up going back again.. .Love the Aulani have recommended to friends and family!
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Date of stay: November 2021
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Todd H wrote a review May 13
1 contribution
Pools are nice, but so are the pools at most every resort in Hawaii. Pretty hard to find anything that resembles a Disney character anywhere. We wanted to watch a Disney movie in our room with the kids, but you can't even do that. No movies at all for that matter. We live in Hawaii, and do staycations all the time. 1st time at Aulani Disney resort. Definitely never again. There are so many great hotels in Hawaii. Don't waste your time or money on this one.
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Date of stay: May 2022Trip type: Traveled
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ITRT wrote a review May 12
Virginia36653 contributions750 helpful votes
+1
In Hawaiian, “Aulani” means “the place that speaks for the great ones”. Located on the western side of Oahu, there is no theme park here. Instead, there are three Disney hotels, a beach, and non-denominational wedding chapel. The resort is non-inclusive, so it is necessary to factor in the cost for daily food, beverages, and activities. Another thing to consider is its location. It is not near any of the local attractions, so the cost of transpiration must be considered. The grounds around the hotels are impeccable and beautiful. There is limited public access as Hawaii believes the beaches belong to all the people especially in terms of parking. We stopped here to enjoy the beach and sun. Shortly after setting up an umbrella, we were notified by an Aulani staff member that we were not allowed to put up a sun umbrella. The beach for public access is very small but it meets the requirement to allow public usage.
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Date of stay: March 2022
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Colleen B wrote a review May 9
1 contribution
We traveled to Aulani with our entire family including grandchildren (14 guests). The Character Breakfast was amazing, the snorkeling at Coral Reef is worth the $25 charge, the pools and lazy river was so fun, the beach at the resort was beautiful, the crafts were fun (paint a t-shirt, make Mickey ears) was pricey, but fun. The free wonderful activities listed on the website like Aunty's Beach House, hula lessons, and the other free items, were not available. After the reopening, they only brought back the items that they charge for and not the free items. Food at the resort is expensive. The stove in our room was not working properly so it took forever to cook breakfast. The rooms across from our rooms flooded during our stay so there was major construction noise. We left a bag of snorkeling gear at the pool along with some sandals during dinner and security took the back. We checked at the towel stand right by where we had left the bag, and they explained the crazy, complex, procedures to first, enter a loss on the website, our belongings were taken to a central holding area where only a night person sorted through them, we would be contacted in 2-3 days and after checking back for 6 days, we left without our belongings. When you check-in, the holding area that is normally available for pre-check-in and after check-out with showers was not available due to COVID restrictions. What???
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Date of stay: May 2022
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PRICE RANGE
$626 - $753 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aulani, a disney resort & spa in hawai`i hotel kapolei, aulani, a disney resort and spa in hawai`i
LOCATION
United StatesHawaiiOahuKapolei
NUMBER OF ROOMS
819
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Frequently Asked Questions about Aulani, A Disney Resort & Spa
Which popular attractions are close to Aulani, A Disney Resort & Spa?
Nearby attractions include KA WA‘A, a Luau at Aulani (0.03 miles), Ihilani Spa (0.2 miles), and Rainbow Reef (0.06 miles).
What are some of the property amenities at Aulani, A Disney Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Aulani, A Disney Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Aulani, A Disney Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Aulani, A Disney Resort & Spa?
Yes, valet parking is available to guests.
What are some restaurants close to Aulani, A Disney Resort & Spa?
Conveniently located restaurants include Island Country Markets at Ko Olina, Island Vintage Coffee Ko Olina, and Noe Italian.
Are there opportunities to exercise at Aulani, A Disney Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Aulani, A Disney Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Aulani, A Disney Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Aulani, A Disney Resort & Spa?
The staff speaks multiple languages, including Spanish and Japanese.
Does Aulani, A Disney Resort & Spa have any great views?
Yes, guests often enjoy the harbor view available here.