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Turtle Bay Resort

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Traveler (5090)
Room & Suite (1266)
Pool & Beach (834)
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About

Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice
GreenLeaders Platinum level

The only resort of its kind set on the North Shore of O‘ahu, Turtle Bay spans across nearly 1,300 acres of lush, historic land, featuring five miles of untouched coastline and twelve miles of breathtaking trails. 

Turtle Bay is located approximately 55 minutes from Honolulu International Airport, and a few minutes away from the Polynesian Cultural Center, Historic Hale‘iwa Town, Waimea Valley, and world-famous surf breaks.

With stunning oceanfront accommodations and spa services, golf courses, access to extraordinary water experiences, and holistic dining menus incorporating native culinary traditions, Turtle Bay pays tribute to the rich culture of Hawai‘i while ensuring every aspect of the guest experience deepens a connection to the North Shore spirit. 

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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children's television networks
Valet parking
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Canoeing
Diving
Golf course
Hiking
Horseback riding
Snorkeling
Tennis court
Bicycle tours
Evening entertainment
Patio
Walking tours
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Hotel links
Special Offer:10% Off Ocean View Rooms & up to $250 Experience Credit
See what other travelers are saying
  • michekara
    Bridgewater, New Jersey127 contributions
    Spectacular Stay at Turtle Bay
    Our second trip staying at Turtle Bay and this time in the main hotel (not a bungalow). Booked the upper floor with an amazing view that was worth every penny. Perfect to sit outside and enjoy a morning coffee or an afternoon beer and snack or evening cocktail. Room was perfect. Spacious. Modern. Lots of USB ports right by the room. Fridge. Bathroom was spacious as well. No complaints. Remodel has done wonders for the place. The grounds that make up the property are stunning. Lots of walking paths and hiking trails. So much to explore! Some dining options on site but also lots to explore outside. Rent a car and visit the many food trucks nearby – shaved ice, pizza, shrimp, tacos. Support Local! Or even head over to Haleiwa for dinner. Yes, the place can be pricey but everything is pricey on the island. Swing by the local Foodland to stock up on snacks and local beers. A 5 star stay all day! Stay at Turtle Bay!
    Aloha. It was heartwarming having you return to Turtle Bay Resort for another unparalleled getaway. We are so pleased to know that you enjoyed our breathtaking views and found our newly remodeled rooms to be impressive and provide an ideal home away from home. It is also delightful to hear that you took full advantage of our stunning grounds, walking paths, hiking trails, and diverse food options both on and off the property. Your shout-out to local businesses and recommendation for guests to explore the local food scene truly captures the spirit of Aloha. We appreciate your understanding of island pricing and are glad to hear you found your experience worthy of five stars. We are grateful for your strong recommendation and look forward to welcoming you back for your third visit! Mahalo Joey Woofter, Hotel Manager
    Written May 24, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: April 2023
    Traveled as a couple
    Written May 22, 2023
  • KMM
    Forest, Virginia66 contributions
    Spectacular!
    I love this place! There is so much to do, the facility is very clean and comfortable and the views are breathtaking. Horse back riding was a favorite, as was the garden massage. I had planned to get a cottage but after reading reviews decided to stay in the vista level (5th/6th floor of main building) instead. The cottages look wonderful, I just thought being in the main building suited my family’s needs better. This was the right call for us. The breakfast provided for those in vista level was very nice. There were always 2 hot dishes (examples: breakfast sandwiches, scrambled eggs with cheese and spinach), as well as fresh fruits, croissants and other pastries, hard boiled eggs, oatmeal, cereals, coffee, and orange juice. Factor this free breakfast in when choosing where to stay. Breakfast sandwiches in the lobby coffee shop were $8 and a cup of fruit was $6. For 4 people that adds up quickly. If I could offer one suggestion for improvement it would be to add laundry facilities on the 5th or 6th floor. Floor 3 has a laundromat but there are only 3 washers and dryers, and one of the washers was out of order. So happy we chose Turtle Bay for our family vacation!
    Date of stay: January 2020
    Traveled with family
    Written January 9, 2020
  • Departure458794
    1 contribution
    Christmas Stay
    Resort location is second to none, in the beautiful North Shore. Enjoyed Golfing, Surfing, SUP, horseback riding and mountain biking. Roy's and Lei Lei restaurants were great. Pa'kai was another story. Went there three times for breakfast all three times it was terrible. I would equate this to waffle house or lower. food was terrible, juice was made from syrup and multiple times the food was under cooked. We started just grabbing a quick breakfast in the lobby bar and that worked. One of the restaurants was under construction and it was difficult to get reservations so three times we had to eat room service in our room. ( which tasted great)I would suggest you limit outside people from reserving the restaurants during peak times so people who paid a premium to stay at the resort have first priority especially during a renovation. The tennis was a disappointment. There was no balls for purchase and the balls provided were so dead they couldn't be used. Also the rackets provided needed to be restrung two years ago. Might not be a big deal to most but if you enjoy Tennis Like my family I suggest bringing your own gear. The cleaning staff wasn't great I had to start organizing all the outside glasses and left over pitchers from room service so they would take them away. They definitely could improve in this area. Golf on Palmer was really good and I would recommend either course to anyone. Rental gear was also very good. Overall a good experience besides the few shortfall I mentioned. I rented adjoining rooms and paid $1100 per night for both during Christmas. Thought the rate was fair for the timing but you wouldn't expect some of what I mentioned for the price. One last thing, the Spa is amazing and definitely need to add that to your vacation.
    Date of stay: December 2019
    Traveled with family
    Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kramerpursell wrote a review Sep 22
4 contributions2 helpful votes
+1
My wife and I had a fantastic stay. Everyone in the staff we interacted with was so nice and helpful - concierge, front desk, house keepers, bartenders, groundskeepers, and waiters. We took full advantage of the hiking trails and beaches on-site, as well as the restaurants and bars. There were plenty of chairs at the pools and beach. The service was top notch. Only meal we didn’t absolutely love was at Roy’s Beach House where the service and taste of the food was lacking for the price.
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Valet is probably not needed as the parking lots aren’t too far. Just ask for anything you need -...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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michekara wrote a review May 2023
Bridgewater, New Jersey127 contributions132 helpful votes
Hotel's Favorite
Our second trip staying at Turtle Bay and this time in the main hotel (not a bungalow). Booked the upper floor with an amazing view that was worth every penny. Perfect to sit outside and enjoy a morning coffee or an afternoon beer and snack or evening cocktail. Room was perfect. Spacious. Modern. Lots of USB ports right by the room. Fridge. Bathroom was spacious as well. No complaints. Remodel has done wonders for the place. The grounds that make up the property are stunning. Lots of walking paths and hiking trails. So much to explore! Some dining options on site but also lots to explore outside. Rent a car and visit the many food trucks nearby – shaved ice, pizza, shrimp, tacos. Support Local! Or even head over to Haleiwa for dinner. Yes, the place can be pricey but everything is pricey on the island. Swing by the local Foodland to stock up on snacks and local beers. A 5 star stay all day! Stay at Turtle Bay!
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded May 24, 2023
Aloha. It was heartwarming having you return to Turtle Bay Resort for another unparalleled getaway. We are so pleased to know that you enjoyed our breathtaking views and found our newly remodeled rooms to be impressive and provide an ideal home away from home. It is also delightful to hear that you took full advantage of our stunning grounds, walking paths, hiking trails, and diverse food options both on and off the property. Your shout-out to local businesses and recommendation for guests to explore the local food scene truly captures the spirit of Aloha. We appreciate your understanding of island pricing and are glad to hear you found your experience worthy of five stars. We are grateful for your strong recommendation and look forward to welcoming you back for your third visit! Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1khearty wrote a review Sep 21
Boulder, Colorado214 contributions10 helpful votes
+1
We've stayed at Turtle Bay Resort Oahu before, but their recent remodel has blown us away! From the top floor to the bottom, and every nook and cranny in between, this hotel is simply stunning. It's truly the most luxurious hotel on Oahu. Our favorite activities at Turtle Bay Resort include snorkeling, strolling along the beach, and watching the waves. But there's so much more to do, like relaxing by the pool or beach, golfing, horseback riding, shopping, and dining at some of the best restaurants on Oahu. If that's not enough to keep you busy, you can also book daily excursions, such as kayaking. We even saw sea turtles in the water! If you're looking for a truly magical stay, Turtle Bay Resort Oahu is the perfect destination. DM me if you'd like assistance making your trip happen! Kathleen Travel Advisor @hellofora ps. check out the hotel gallery online, it is amazing... I've included images from the grounds to show the beauty there as well.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: There is an adults only pool section as well as a kid/family pool section. Enjoy!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 2 days ago
Aloha, Kathleen. Wow, your experience at Turtle Bay Resort sounds absolutely dreamy. It's wonderful to hear that the recent remodel made such an impression on you. The array of activities you've mentioned makes it evident that there's no shortage of things to do and see. It's a special treat when nature throws in some unexpected surprises like our beautiful sea turtles. We are glad you took a moment to share your journey and the photos, the beauty of the place truly shines through. Hopefully, you can escape again soon. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maryam H wrote a review Sep 13
1 contribution
We stayed at TB for our baby moon and decided on doing a picnic event for gender reveal and then maternity pictures photography session! The hotel worked with us to make it happen and they helped us with details it was so great and helpful. The best part was the photography session…. Logan took our pictures at the event and he was so kind, talented and efficient. Pictures turned out great 😊❤️ very memorable event overall.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 1 week ago
Aloha, Maryam. What a joyous occasion to commemorate at our resort. A baby moon combined with a gender reveal is truly special and we are so delighted that our team was able to help you organize your unique event and ensure it went off without a hitch. It is heartwarming to know that Logan captured those precious moments beautifully for you. His passion and commitment truly shine through his work. Your kind words mean the world to us, and we'll be sure to share them with Logan and the team. We are beyond grateful you chose Turtle Bay Resort for such a significant milestone in your life, and we hope to welcome you and your growing family back soon. May all your days be filled with love and cherished memories. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James N wrote a review Sep 7
Honolulu, Hawaii9 contributions15 helpful votes
OK, we love Turtle Bay, and we love the brunch. But you knocked out the Espresso Machine so that you could charge us another $6.50 (or whatever) for a latte or nice coffee. Seriously? On a $55 dollar brunch? You have to charge EXTRA now for a latte? And I THINK you stopped fresh orange juice and went cheap on that. Fifty five bucks, and you have to find little ways to save a nickel? It's unbecoming of you, Seriously. You're a class joint, and this is NOT a class move.
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Date of stay: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 2 weeks ago
Aloha, James. We deeply value your feedback, especially from those who have a special fondness for Turtle Bay Resort. We understand your concerns regarding the changes to our brunch offerings, and we truly apologize for any inconvenience or disappointment these changes may have caused. Upholding the highest standards of hospitality and ensuring the satisfaction of our guests is paramount to us. Your insights will be shared with our Management Team as we continuously aim to enhance our guest experience. We hope to have the opportunity to serve you again in the future and remain committed to delivering the top-notch service you expect from us. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RandiE212 wrote a review Sep 4
New York City, New York79 contributions50 helpful votes
+1
Relaxing holiday. Had to change plans due to the Maui fire. This hotel was available and I’m glad I was able to book a room (even at the ridiculously marked up rates). The adult area was well maintained and remained adult only - which was a pleasant surprise. The daily fir show was entertaining. The pool service was great - friendly staff. I don’t recommend getting a room on the second floor. They don’t have a balcony to sit out on yet coat the same as the ones that do.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 2 weeks ago
Aloha. It is wonderful to hear that you had a relaxing holiday at our resort, especially considering the unexpected change in your plans. We're elated to know that the adult-only area met your expectations and that you enjoyed the daily fire show and our friendly pool service. Your feedback about the second-floor rooms is essential to us as we always aim to offer our guests the best value for their stay. We hope that on your next visit, we can provide an even more perfect experience for you here at Turtle Bay Resort. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nathan wrote a review Aug 2023
3 contributions
MOST AMAZING HOTEL AND STAFF EVER!!! Hotel service was similar to Ritz or Four Seasons except for the staff felt genuinely that nice instead of it being part of their training Beds and lines extremely comfortable. House keeping does fantastic job Views and beach access are amazing plus pool is extremely fun - including two water slides! Great mix of outdoor activities - beaches, hiking, snorkeling, horse rides all on property. Or you can hang at pool and enjoy resort life. Something for everyone! Gigi at the Alaia restaurant was amazing - unprinted she brought our 3 year old a flower lei unprompted - made our daughters night The ocean club is the most amazing lounge I’ve been to - and I’ve been to a lot. It’s worth the money! They have fresh food and apps for every meal including high quality drinks at dinner time. Travis and the rest of the staff keep the lounge fully stocked and spotless. There is even a kids corner to keep children occupied while you enjoy sunset from the amazing views A hidden gem for sure, website doesn’t do this place justice. Can’t wait to come back !!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 3 weeks ago
Aloha, Nathan. Reading about your experience at our resort warms our hearts. It's truly delightful to hear that the comfort of the beds and linens, the pristine views, and various activities added to your memorable stay. We always strive to offer genuine hospitality, and it sounds like Gigi at the Alaia restaurant and Travis at the Ocean Club ensured you felt right at home. Your kind words about the overall ambiance of the resort are cherished. We agree that sometimes words and pictures can't capture the essence of a place, and we are elated that you discovered the magic firsthand. Looking forward to the pleasure of welcoming you back in the near future here at Turtle Bay Resort. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Freedomtrail wrote a review Aug 2023
NYC86 contributions39 helpful votes
We stayed here for four days and did not realize how wonderful it was until we moved south and stayed in Waikiki. The resort is very nice, well groomed, mostly nice staff. We had a nice room overlooking the ocean, and whatever roofed building was in front of our room. Really nice that we were given water bottles and there are water refilling stations on every floor. The room itself was perfect, good size for a family of four including two kids. The pool area was great, plenty of pool chairs, towels, and a great view of the bay and ocean. Great sunsets and you can sit on the grass right in front of the rocks / ocean, but also huge wicker love seats that can fit a few people. There is also an outside Jacuzzi / hot tub behind the grass. The pool itself however was nasty if you put goggles on and went underwater. For three days we saw Band-Aids, leaves, twigs, and other garbage floating at the bottom. Never cleaned while we were there. We had a few meals at the poolside cabana, however I have never been told off for trying to order at the bar and instead was instructed to find a seat and order from a server. Very odd as I had ordered from the bar the previous day with no problem. The beach was very nice, good for snorkeling, a long walk down the beach to much quieter beaches. You can also take a run along the sand / trail that leads down the coast for some nice views. It was too hot to play golf or ride bikes. Live band at night at the inside bar, three stores inside, two of which are for gifts and souvenirs, the other was like a convenience store where you can buy almost anything, including alcohol. The woman at the concierge desk was really the only point of concern. We asked about surfing and after a few minutes of her typing and checking, we asked about the other activities to which we received “One moment! I am still typing.” She most certainly woke up on the wrong side of the bed. We drove out to Shark’s Cove (great) and Ted’s bakery (nice) one day which was very easy. I highly recommend driving up the east coast (83) from Honolulu as the mountains to the left and the ocean to the right are simply wonderful. We drove the interior on the way back and nothing really exciting about that route.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 3 weeks ago
Aloha. It brings us immense joy to learn about the aspects of your stay that you enjoyed, especially the tranquility our location ensures. We are proud of our well-maintained resort, stunning ocean views, and the amenities we offer to our guests, such as the water refilling stations. The picturesque sunsets, comfortable seating areas, and the convenience of our on-site shops are details we cherish here at Turtle Bay Resort. However, we genuinely apologize for any inconveniences faced, especially with the pool cleanliness and the inconsistency at the poolside cabana. Your experience with the concierge desk is not reflective of the hospitality we aim to provide, and we deeply regret that. On a brighter note, it sounds like your adventures around the island, including Shark's Cove and the drive up the East Coast, added wonderful memories to your trip. We will definitely take your feedback into account to enhance our guest experience. We hope you consider giving us another opportunity to serve you better in the future. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TomKat_17 wrote a review Aug 2023
Mitcham, United Kingdom10 contributions37 helpful votes
Turtle Bay (indeed, Oahu) was a last minute change due to the wildfires in Maui. It was the third and final hotel of our 3 week holiday across Hawaii (I’ve left reviews for the Grand Hyatt in Kauai and Fairmont in Big Island if interested!) and was by far our least favourite. Hotel: Clearly recently renovated and clean. Lobby and main area by front desk reminiscent of an airport lounge: a large, open and busy space. Felt a little clinical. Room: Again, appeared recently renovated and couldn’t fault the cleanliness. The view was absolutely beautiful. The only gripe was re the balcony; there were 4 of us sharing and it was a Juliet-style balcony which could barely fit 2, so pretty pointless. I appreciate the room type we booked came with 2 options ie a full balcony or a Juliet but better consideration could have been given when allocating this to us as other rooms of this type had large balconies yet only 2 people in the rooms. We did ask the front desk to swap but there was no availability. Staff: Front desk weren’t as helpful vs other 2 hotels; information provided on activities was limited and from one individual was fairly hard to obtain! Not very solution led when we encountered some problems. Staff experience elsewhere was good, particular at Lei Lei’s restaurant (by the golf course) and at the pool bar. Amenities: The gym was great; really well equipped and spacious with beautiful views. The closest beach by the Beach House was OK - not much to be seen in the water but we were spoilt in our previous hotel so possibly unfair to compare! We tried a few of the other beaches but the best ones were a 30 min drive from the hotel. The pool area felt a bit like a cruise ship; it was crowded and cramped and very loud, but the kids loved the slides. The sunbeds are very basic for a 5-star and had no cushions so weren’t very comfortable. We booked cabanas on a couple of the days and watched the surfers which was amazing and gave us some great long-lasting memories. Food: Breakfast was average, not much selection and no non-alternative non-dairy milk options on the lattes (yes, I’m a fussy oat milk drinker) but the coffees in Ho’olaa were great. Pool food was good. Beach House by Roy was also good. Lei Lei’s was more basic but still tasted great. Biggest thing with the food is to book ahead - there were no walk-in options beyond Lei Lei’s (off site) and the pool bar which is pretty poor. And as others have noted, the food was eye-wateringly expensive in some cases, but that was the case across all the hotels we stayed at in Hawaii, so just one of those things. Finally, one word of warning for the non-Americans out there: hire a car at the airport! The hotel only offer Tesla via a third-party, which is pricey but also seemingly impossible to do if not American as they need a US debit/credit card and they take “a few days” to verify your driving licence (they didn’t complete ours in 5 days). Taxis are expensive but we did use them as there was no other option and found a nice firm whom we used several times. Ultimately, the hotel is on the north of the island and is remote, which is great and is the main reason we booked, but due to lack of car hire / travel connections we found it hard to actually see the island outside of the resort. We expected more consideration in this regard noting both the hotel’s location and supposed standard.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded 3 weeks ago
Aloha. We are pleased to hear that you found our renovations up to par, and recognized our dedication to cleanliness. Also, we are glad to hear that you enjoyed watching the surfers from our cabanas! However, we regret that the layout and ambiance of the main areas didn't fully meet your expectations. We will certainly look into the feedback regarding the balconies and strive to ensure that our room allocations are more considerate of the guests' needs in the future. It is disheartening to hear that the service you received from the front desk was not on par with the standards you experienced at other locations. We are, however, delighted to hear about your positive experiences with our team at Lei Lei’s restaurant and the pool bar. We are excited to convey your compliments. Regarding other aspects of your dining experiences, we will take into account your thoughts about the breakfast offerings, especially regarding non-dairy milk options. We are always aiming to cater to the diverse preferences of our guests. We understand the frustration regarding the need for reservations and will assess how we can better accommodate walk-ins. We genuinely appreciate your input on transportation too. We understand the inconvenience you faced due to the car rental situation. Your concerns are valid, and we'll explore ways to enhance the transportation options for our international guests. Your comments are invaluable, and we genuinely thank you for pointing out both the positive aspects of your stay and the areas where we can improve. We aim to ensure every guest has a memorable experience, and we regret that certain elements of your stay did not meet your expectations. Should you choose to give us another opportunity in the future, we are confident we can provide an improved experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kshelby123 wrote a review Aug 2023
El Dorado Hills, California179 contributions47 helpful votes
We came to the beach at Turtle Bay to enjoy the water and have lunch and drinks at Roy’s. We noticed they had a sectioned area for drinks so we put our chairs that we brought down, a young friendly local girl came by and asked if we’d like an umbrella and we declined we were waiting for the restaurant to open. No where did it say for hotel guests only just no alcohol beyond this point. At 11 o clock a Hawaiian lady came by, we asked if they were open for lunch and she wasn’t friendly told us we could not be in the roped off are with our chairs that we’d have to go to the bar for lunch and drinks. She was so rude we decided to just leave we can patronize a restaurant that is friendly. We won’t be back to Turtle Bay even though we lived here for 8 years and have stayed here several times. When people are on vacation they don't want to pay for rudeness .
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Date of stay: August 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Management, General Manager at Turtle Bay Resort
Responded Aug 15, 2023
Aloha. First and foremost, we want to extend our sincere apologies for the experience you encountered during your recent visit. We pride ourselves on offering warm and welcoming service to all our guests, and it is clear that we fell short in this instance. Your feedback is invaluable to us and provides an opportunity for us to learn and improve, and we assure you that the matter will be addressed internally. While we understand that this experience has impacted your impression of our resort, we hope that you might reconsider and allow us another opportunity to restore your trust in the future as we have always loved having you visit over the years. Mahalo Joey Woofter, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Kahuku area.
PRICE RANGE
$863 - $1,093 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
turtle bay hotel kahuku, turtle bay kahuku, turtle bay resort oahu, turtle bay resort hawaii, turtle bay oahu
LOCATION
United StatesHawaiiOahuKahuku
NUMBER OF ROOMS
450
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TURTLE BAY RESORT - Updated 2023 Prices & Reviews (Oahu, Hawaii)

Frequently Asked Questions about Turtle Bay Resort
Which popular attractions are close to Turtle Bay Resort?
Nearby attractions include Kahuku Farms (2.8 miles), Sunset Beach Park (3.6 miles), and Banzai Pipeline (4.4 miles).
What are some of the property amenities at Turtle Bay Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Turtle Bay Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Turtle Bay Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Turtle Bay Resort?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Turtle Bay Resort?
Conveniently located restaurants include Seven Brothers, Kahuku Grill, and Ted's Bakery.
Are there opportunities to exercise at Turtle Bay Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Turtle Bay Resort have an airport shuttle?
Yes, Turtle Bay Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Turtle Bay Resort have airport transportation?
Yes, Turtle Bay Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Turtle Bay Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Turtle Bay Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.