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Wailuku

Old Wailuku Inn at Ulupono

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2199 Kahookele St, Wailuku, Maui, HI 96793-2130
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Certificate of Excellence

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Certificate of Excellence
Maui's historic Inn. Down to the smallest detail, it represents 1920s Hawaii at its best, intertwined with the conveniences and luxuries the modern travelers expect. Located in the heart of Maui - short drive to beautiful beaches, lush golf courses, great restaurants, shopping centers, and most major visitor attractions. Ten minutes from Kahului Airport. Amenities include: All private Baths, daily maid service, daily changing full two course gourmet breakfast, free wifi, complimentary Parking onsite, no resort fees
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Hiking
Fax / photocopying
Non-smoking hotel
Shared lounge / TV area
Private check-in / check-out
Secured parking
Free internet
Wifi
Public wifi
Internet
Complimentary tea
Special diet menus
Umbrella
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, Spanish, German
Hotel links
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584Reviews2Q+A100Room tips
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Popular mentions
Beautiful room, so many extra amenities like sodas, fruit, snacks and cookies whenever you want tin the lovely dining area. Bathrobes for your use, beach towels, and very friendly owners and staff. Would definitely recommend this place.
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Property's Favorite Review
The staff are incredibly kind and knowledgeable about the island and offer plenty of advice. The room was spacious and clean, the bed was very comfortable and huge! Breakfast was delicious, it is a communal affair, where you sit at a dining table with the other guests and staff and chat about your trip etc. As a vegan I was worried about the breakfast, but I needn't have. They made vegan versions of everything for me and were very accommodating. The French toast was exceptional. They also have fruit trees around the property and can answer questions about them. Would recommend staying here to anyone visiting the island.
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Response from OldWailukuInn, Owner at Old Wailuku Inn at Ulupono
Responded Aug 24, 2019
Dear Fleur Glad you liked the vegan French toast. We were not sure how the egg substitute would work out. BUt I noticed you cleaned your plate so that was a good sign. Thanks for your great review and reccomendation. Mahalo, Tom, Janice, and Shelly
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This quaint inn is truly a gem in Maui! We booked it for a short stay (fri-sun) after reading all the rave reviews on Trip Advisor! The location is central: close to the airport, beaches, restaurants and grocery stores. There are many food options nearby (few minutes driving distance). We loved everything about the Inn- It was cozy and had a homely feel to it. Tom and Janice were wonderful hosts, and we loved chatting with them during breakfast, which is not to be missed! They still had their Christmas decorations up in the common area, and we took the opportunity to take several photos by the tree. Definitely a lot of Aloha in that space. We also enjoyed spending time in our room, it was spacious, had beautiful interiors, well equipped with toiletries, wifi, coffee and water. We also had a lanai and porch area. The bathroom was the highlight-yes!! it had a walk in shower with two hand showers, one main shower and jet-sprays! Absolute genius. We would definitely recommend this location and would go back.
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Had an excellent stay at the Old Wailuku Inn! We really appreciated the central location which made it possible to easily access the hikes, beaches, and views of Maui. The breakfast every morning was amazing, and we appreciated their ability to easily accommodate vegetarians. Tom and Janice gave excellent recommendations for restaurants and excursions, which we were really grateful for. They were incredibly accommodating when we had to leave early, and we appreciate their willingness to work with us. Would stay here again in a heartbeat, and cannot recommend enough.
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I should have stayed home in Los Angeles since my 17 year old was sick and could not join us, but as I was sick with cancer myself, and my family shoo'd me on to take a quick break in Hawaii before surgery, I caved and went, hoping that Old Wailuku would refund me for my son's room and provide a resort experience to stretch out and relax. But not the case so a good chunk of change stolen by bed and breakfast pirates. What's more, there's really no resort experience as this is not a hotel but hyped up old house turned into bed and breakfast (more on this later), and the correspondence with management, run by daughter of the inn owners, lacks sympathy or compassion. I regret to write a negative review as the only saving grave of this property is the maid service managed by Julisa (hope i got the spelling of her name correct). As the property is in a tropical environment, set beside one of the main highways on an active road, you get the idea that this is a nice area, but the location requires a car, and if one has legs and can walk, there's not much to walk to but the small hometown one block town of cafes, record store, antique shops, a couple churches and a gas station with minimart open 24/7. It's a dead zone dull location and two blocks down the side street looks like Dog the Bounty Hunter is coming to collect fugitive running out on bail. It's a very shady low rent side of town, yet the house itself resembles old Beverly Hills manor so has a swank exterior that looks protected within, and, you get the idea that it is very protected because everywhere you go there is a security camera. I worried there were security cameras in the room even. It's too paranoid and as a guest I felt super invaded like i had no personal space so had to hide in my room the whole time, and I was stuck there without a car, so felt "grounded' or "restricted to room' which was in part due to my group going out while I was too sick to travel (the cancer), plus there were rains. Yet when weather cleared I did go outside to enjoy the back yard. The enclosed back yard garden is lovely and much to compliment with endearing coy fish pond, banana trees and attractive furniture, but as it's tropical, the seating and tables get wet and muddy. This is also the general smoking area. The patio is large and suitable for working outside with wifi reaching that area. Breakfast is also called at an early indecent hour for people traveling with jet lag or may be nightbirds, and there's no tweaking of the hours but you can fetch a tray, gather your food and eat in your room or store in large communal fridge for later. The breakfast is okay but nothing to write home about since not prepared by anyone with chef credentials, like basic mom and pop Saturday morning breakfast, which isn't bad, but as this is a 4-5 star property, maybe work on flexibility or providing bagged breakfast option without causing guests to get up and collect then store in fridge. Maybe I am cranky about all this but I am thinking of the hoops the manager was making me go through to get a refund, and as I could not meet her unrealistic deadline, no refund, not even when seeing the room was never used. But what really irks me is that while I rented the large corner room with whirlpool bath, I settle down. It's a natural instinct to stretch out on bed when entering a guest room, and as there's no sofa, I went to stretch out on the bed that had a very pretty quilt. i thought how very odd that there's no protective foot throw, and then went on to see the news as a number of protestors of the telescope were along the highway since Waikulu has a state federal building. Well when I turn on the TV, the remote won't work and settings are a labyrinth so I called in the innkeeper's daughter manager for help, and she scolded me for being on the bed with the quilt laid out. Then she points to a sign in the book about respecting quilts. Some welcome! So as innkeeper's daughter manager rudely admonished me, I unmade the bed and folded up the quilt and put into closet, never to take down again. This was not a five star experience but encounter with someone so unhappy that she's got to make others feel bad, and it's really sad that I had to encounter this when going through a good deal of grief with the loss of my uncle (and aunt 3 days later), being sick myself, feeling bad that I went without my kid but was trapped into doing so as my room would not be refunded if I stayed behind and I could not afford to waste half. My feelings were also wounded when I asked for water bottles to take to the volcano as i would be joining my group for a funeral, and the innkeeper's daughter manager once more spoke to me with patronizing tone about using my empty bottle to refill only that was collected by the maid and I was told I should not have thrown it away. It was such a scene of Mother May I and made me feel ripped off. I began crying some out of frustration with the gameplay which was witnessed by the kind maid Julisa whose face I decided to focus on when resigning to get away from the dumb condescension. Because management is punishing and rule making, not accommodating or even remotely functioning with human compassion (save for the maids), this property fails and I do not feel morally right to suggest this place to anyone unless someone takes a chill pill and acquires more kindness to offer guests. The last straw for me was when I asked for water and you had to make me feel small and worthless by putting me down, and you keep my money like a pirate, so that makes you really cruel, too, Bummer, it's such a pretty place.... pretty out of the way from anything.... pretty landlocked with mean manager who decided she did not like me because every time I would try to get the TV to work, the weird system would go offline and it would be a gauntlet to make it work. But that's on them. Get a functional TV system and better wifi and less mean managers, and this place can be 4 or 5 stars, but as the maids are excellent, the stars increase by two, otherwise total fail for rudeness and piracy.
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Response from OldWailukuInn, Owner at Old Wailuku Inn at Ulupono
Responded Dec 21, 2019
Dear Mother Travels, We regret your experience in July at our Inn did not meet your expectations. As owners, it is troubling that we missed cues that you were suffering outside of having a travel-related sickness. Your feelings about our Inn and service is not the desired result we regularly deliver. With every guest, we try to affect the conclusion to be a positive lasting memory. Please accept our heartfelt apology. It is pleasing to us that you established a relationship with Julisa. Julisa is a delightful employee but is not the manager. If you confided the details of your illness and your recent losses to Julisa, this information, unfortunately, was not communicated to us. Your Travel Partner, also did not disclose this to us only that you preferred to stay in your Room for breakfast we recall and, he brought breakfast to you a couple of days. Your travel partner made all the booking arrangements and paid with his card, so you may not be aware that it was a contract for renting three guestrooms for a specific period and that this arrangement became non-refundable 15 days before arrival. On Thursday at 8 pm, after office hours that your Travel Partner emailed, he wanted to cancel one room for Saturday's arrival because a member of the party was ill. A postscript noted: "I don't see anything that indicates you offer refunds (partial or otherwise) for special circumstances this close to arrival, but just putting it out there that we can provide a doctor's note, if that makes a difference otherwise we will chalk it up to bad luck on our part." We responded first thing the next morning that is it was within the 15-day non-refundable period, but a partial refund exception would be possible with the doctor's note promised. Later, A response from your Travel Partner received Friday at 9 pm, stated he would try to get the paper, but the doctor's office is closed. Six hours later, he sent a third email (received 3:13 am) Stating, "we've decided to keep the third Room, will be a bonus space to stretch out in. So, no worries, see you later today." Your Travel Partners used both your names as cosigners on the emails. We did not receive the last two emails until the office opened on Saturday morning on the date of arrival. The keys for all rooms were left for you (per your email instruction), and you and your Travel Partner picked both keys up. The keys to your son's accommodation were kept the entire stay. You stated that we unfairly charged you, but your travel partner's email’s and your actions do not support this. Wailuku is a historical town. It is our County Seat, and so businesses only open when the State and County Governments do business, so it was not lively the first two days of your weekend arrival. Our Neighborhood is a historic old plantation village inhabited by long term working-class retirees and their families with solid values. It is a safe community. We know all of our neighbors. Still, we take extra precautions to manage our guest's safety by covering our parking and publicly accessible areas with the camera's so we can assure the safety and security of our property from potential trespassers outside our community. Camera surveillance of public spaces is common in all accommodations across the world. Your reference to "Dog, the bounty hunter" is ironic since he chose a relative's residence to live in, as recently as four years ago, a few blocks away from us. Wailuku is in the center of the Island. We do not represent our Inn as a resort hotel. Instead, a unique location. "We are Maui without Sand in your Room!" (to quote a guest) In a bedroom community. B&B's are usually "homey" alternatives to cookie-cutter Lodges and big resort hotels. Most every guest that stays with us rents a car. Maui is not an Island to visit without having transportation. There is a bus service, two blocks away, and the "Maui Bus" services in most areas of the Island but does not have the penetration or stops to accommodate visitor requirements truly. There is also Taxi, uber, and lyft readily available. Many of our guest reviews in the social media tout our location as so conveniently located maximizing the time your out experiencing Maui and reducing redundant driving time. After 24 years of experience, 8 am has proven to be the best time we can serve the highest quality full breakfast for the majority who can't wait to get out and explore Maui. In most cases, those with Jet lag from the west coast are up at 5, or 6 am since the time difference is 3 hours. We accommodate those that prefer alternative times pre-arranged with a continental offering between 7 am, and 8 am. We do not serve after 8 am sitting, but guests are welcome to opt for a to-go, which is available as early as they wish to see the sunrise or as late as they want to sleep late. As best as we can recall, you did make it to breakfast on Tuesday and shared with our daughter, the Spinach, tomato, and Feta cheese Strata was" so delicious." Our owner has an advanced degree in Hotel Food and Beverage Operations and is a Certified Chef by the American Culinary Federation for 50 years. The owners, who are actively involved in operating the Inn, combined experience in Hotel Food & Guest-Room Service operations exceed 100 years. The hundreds of guests posted favorable breakfast reviews across the internet attest to the high quality of our breakfasts. The food images on our website are reflective of exactly what we serve. We go out of our way to make it a complete dining event experience from table linens to stimulating conversation and information about the things to do and see while on Maui. All this combined makes it a great way to start your Maui adventure daily. We cannot staff for room service, so we do not offer food delivery. If you choose to take your breakfast to your Room, typically, the presentation will then be on a paper plate or box and not served. The complete Old Wailuku Inn Experience, the stimulating interaction at the big family-style breakfast table, is what our guests respond the most positively too. You, unfortunately, you missed this vital part of the experience. We offer amenities that exceed the expectations for lodging of our class.: 1. We have both high speed 5 G and 4 G available throughout our buildings, but out in the Garden, it is spotty. 2. Each Room has a Samsung Flat Screen TV with A Spectrum cable box pretty standard. 3. We give each guest stay a bottle of water, and we have filtered water for refills in the common area if they want additional bottles we charge. 4. We have Keurig and high-quality Coffee K Cups and homemade cookies daily. 5. We feature plush linens and luxurious Aveda personal care products in each Room's bath. 6. All our rooms feature individually controlled AC, telephones in the rooms. 7. All public areas and guest rooms have AAA approved self-locking doors individually keyed for security. 8. We provide secure onsite parking. And best of all we do not charge any $30-$50 a day resort fees for these. Our apologies if you felt overcharged and wounded. We did not intently affect this, and we regret it. We will be launching a new website shortly in which we will present the experience thoroughly with as much detail as possible, including aerial images to show the location on the Island and pictures to tell the story. In the meantime, know that we appreciate your feedback on social media, and truly sad that you did not enjoy your experience with us. At the same time, we want to represent the commitments accurately to future guests that we make every guest stay as we have for the past 24 years as consistent as the thousand online reviews across Google, Trip Advisor, Booking.com, and Facebook and Expedia, attest too. Sincerely Tom Janice and Shelly Fairbanks
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PRICE RANGE
$235 - $327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
old wailuku inn at ulupono hotel wailuku
LOCATION
United StatesHawaiiMauiWailuku
NUMBER OF ROOMS
10
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Frequently Asked Questions about Old Wailuku Inn at Ulupono
Which popular attractions are close to Old Wailuku Inn at Ulupono?
Nearby attractions include Iao Valley State Monument (0.3 miles), Hale Hoʻikeʻike at the Bailey House (0.3 miles), and Mystery Maui Escape Room (0.5 miles).
What are some of the property amenities at Old Wailuku Inn at Ulupono?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Old Wailuku Inn at Ulupono?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Old Wailuku Inn at Ulupono?
Guests can enjoy free breakfast and complimentary tea during their stay.
Is parking available at Old Wailuku Inn at Ulupono?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Old Wailuku Inn at Ulupono?
Conveniently located restaurants include 808 on Main, A Saigon Cafe, and Wailuku Coffee Company.
Which languages are spoken by the staff at Old Wailuku Inn at Ulupono?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Old Wailuku Inn at Ulupono?
Many travelers enjoy visiting Ka'ahumanu Congregational Church (0.3 miles), Chee Kung Tong Society Building (0.4 miles), and Haleki‘i-Pihana State Monument (2.1 miles).