The Westin Ka'anapali Ocean Resort Villas
5,829 reviews
#18 of 33 Hotels in Lahaina
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Room & Suite (909)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 03/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Ka'anapali Ocean Resort Villas
Updated 03/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 33 hotels in Lahaina
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Westin Ka'anapali Ocean Resort Villas offers convenient access to whale watching, snorkeling, sailing, windsurfing and scuba diving in Lahaina, Hawaii. Popular attractions like the Maui Ocean Center and Kahekili Beach Park are nearby. Enjoy four resort pools and waterfalls, three distinctive restaurants, plus a pool bar as well as a fitness center and full-service spa. At the end of an exciting day, settle into versatile studios and one- and two-bedroom villas with signature Heavenly® Beds, washer/dryers, fully equipped kitchens and balconies. Our resort promises a memorable stay in Lahaina, Hawaii.
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Room & Suite (909)909
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Aerobics
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Snack bar
Poolside bar
Tennis court offsite
Kids club
Kids pool
Kids' outdoor play equipment
Spa
Body wrap
Couples massage
Foot bath
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
BBQ facilities
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Picnic area
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Private balcony
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
24Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Getting there
Rental CarsSee rental cars from $97/day
5829Reviews213Q+A100Room tips
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Popular mentions
This place has fallen so far in the past 14 years. This is my 6th visit and will be my last! First of all, I'm not an "owner". I don't subscribe to timeshare theory and only come here because my in-laws have bought a bunch of them at this place. Never, ever would I pay money for a timeshare and my stay this week (I'm still here) highlights why it such a horrible waste of money. Let's talk with the understaffing which shows in every possible area of your vacation here. The rooms are filthy at check in. For example, we had used soap bars in our shower and bathroom sinks plus the floors are sticky and so dirty that our feet are black by bedtime. Only 2/3 of the restaurants are open (and don't tell me you can't find staff because they are all open in Lahaina). The front desk is a mess especially with the obnoxious Hawaii check-in requirements. The grocery store on site has limited hours and is only partially open. The pool service starts around 11 am and ends at 5pm and they kick you out of the cabana's ($225/day) promptly at 5pm. I just got kicked out of ours at 5:05 with a pool attendant who showed up with a pool caddy, pointed to his watch and said it was time for us to leave (Management pro tip: teach basic customer service skills and review who was cleaning your pools on June 15, 2021). I could go on; it's not good. Plus side, the pool waitresses were superb and the food we were served by the pool was great. Limited hours aside, the waitresses worked very hard as opposed to the rest of the pool staff that had the customer service skills of a summer rash. The rooms have seen their day. The furniture is the same as it was back in 2007 and it is rode hard and put away wet. My college fraternity looked better back in the day. I'm tired of writing. I'm tired of being angry on this trip. I'm deeply tired of this place and will never return. If you're gullible enough to buy a timeshare here, you deserve what you get. If you're thinking about booking a vacation here, look elsewhere as it's a vast disappointment.…
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
Room Tip: Choose another hotel
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1 Helpful vote
Helpful
Response from The Westin Kāʻanapali Ocean Resort Villas, Guest Services / Front Office at The Westin Ka'anapali Ocean Resort Villas
Responded 4 days ago
Aloha and thank you for your review. We are saddened to hear your stay was not to your complete satisfaction. Please accept our sincere apologies for the shortcoming you have experienced. Your experience is important to us and we wish to further discuss your concerns with you. Please send your preferred contact information to vokor-experiences@vacationclub.com so that one of our Westin team members are able to reach out to you. We do appreciate your feedback. We look forward to hearing from you soon. Mahalo, The Westin Kā’anapali Ocean Resort Villas
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We’ve been owners at the Westin 15 years, and happy to return post Covid. However, we found the resort struggling to keep up with demand: the bell service at checkin was atrocious, and check in itself was difficult and time consuming. Nor enough staff, long lines. The rooms are fairly well-maintained, but basic kitchen items weren’t stocked ( bowls etc). Management needs to get engaged to work on the level of service. A lovely property , a beautiful beach, but service slipping.
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Date of stay: June 2021Trip type: Traveled with family
2 Helpful votes
Helpful
Response from The Westin Kāʻanapali Ocean Resort Villas, Guest Services / Front Office at The Westin Ka'anapali Ocean Resort Villas
Responded 4 days ago
Aloha and thank you for your review. We are saddened to hear your stay was not to your complete satisfaction. Please accept our sincere apologies for the shortcoming you have experienced. Your experience is important to us and we wish to further discuss your concerns with you. Please send your preferred contact information to vokor-experiences@vacationclub.com so that one of our Westin team members are able to reach out to you. We do appreciate your feedback. We look forward to hearing from you soon. Mahalo, The Westin Kā’anapali Ocean Resort Villas
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Every time we come and stay here we have a fantastic time. We planned a family trip after not seeing each other much during the pandemic. The food was good and so was the service. We used Blink Photography and our pictures were beautiful. Lovely onsite place to get professional pictures done. 10/10 recommend.
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from The Westin Kāʻanapali Ocean Resort Villas, Guest Services / Front Office at The Westin Ka'anapali Ocean Resort Villas
Responded 4 days ago
Aloha, and mahalo for your review! We are excited to learn you enjoyed your stay, as well as your experience with the Blinnk team! We will pass along your kind words to them, and look forward to having you back in the future! Mahalo, The Westin Kā’anapali Ocean Resort Villas
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Renovated so it was pretty clean. Staff is kind and helpful. After covid so restaurants were not open. Here on a "timeshare invite" so had to take an hour and a half to do that. No pressure sales however outrageously expensive. I know the in's and out's of timeshares so, no Westin/Marriott didn't need anymore of my money. It was charming, did the sites and so I'm good. Other places I need to visit before making a return trip but if you do go especially after everything opens up you'll have a great time with a great location, great staff and updated refreshed rooms. Aloha!
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Date of stay: June 2021Trip type: Traveled with family
Helpful
Response from The Westin Kāʻanapali Ocean Resort Villas, Guest Services / Front Office at The Westin Ka'anapali Ocean Resort Villas
Responded 4 days ago
Aloha! Thank you for taking the time to review our resort. We appreciate you choosing us as your Maui resort destination. We look forward to welcoming you back in the future. Mahalo, The Westin Kā’anapali Ocean Resort Villas
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Now is really not the time to visit this resort. It is sorely in need of an update, we had no cleaning service for the duration of our night stay, you have to be up by 6:00 a.m. in order to get a pool chair, the studios are very cramped, but the worst part is that the sheets in the pull out sofa bed were very dirty, had fresh blood stains on them and clearly had not been changed. This is gross at the best of times but inexcusable during a pandemic! The resort employees were friendly, but this was not enough to compensate for everything else. If they are trying to sell timeshares here, they really need to do better in my opinion.
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Date of stay: June 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from The Westin Kāʻanapali Ocean Resort Villas, Guest Services / Front Office at The Westin Ka'anapali Ocean Resort Villas
Responded 4 days ago
Aloha and thank you for your review. We are saddened to hear your stay was not to your complete satisfaction. Please accept our sincere apologies for the shortcoming you have experienced. Your experience is important to us and we wish to further discuss your concerns with you. Please send your preferred contact information to vokor-experiences@vacationclub.com so that one of our Westin team members are able to reach out to you. We do appreciate your feedback. We look forward to hearing from you soon. Mahalo, The Westin Kā’anapali Ocean Resort Villas
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PRICE RANGE
$394 - $853 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin kaanapali ocean resort villas hotel lahaina, westin kaanapali ocean resort villas, westin lahaina, westin ka anapali ocean hotel, westin villas maui, lahaina westin, westin maui villas
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
1021
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Claim Your Listing Frequently Asked Questions about The Westin Ka'anapali Ocean Resort Villas
Which popular attractions are close to The Westin Ka'anapali Ocean Resort Villas?
Nearby attractions include Kahekili Beach Park (0.2 miles), Myths of Maui Luau (0.4 miles), and Huaka'i Luau Maui- Journey Through Polynesia (0.6 miles).
What are some of the property amenities at The Westin Ka'anapali Ocean Resort Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Ka'anapali Ocean Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Ka'anapali Ocean Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Ka'anapali Ocean Resort Villas?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Ka'anapali Ocean Resort Villas?
Conveniently located restaurants include Duke's Beach House, Pulehu, An Italian Grill, and Slappy Cakes Maui.
Are there opportunities to exercise at The Westin Ka'anapali Ocean Resort Villas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Ka'anapali Ocean Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Westin Ka'anapali Ocean Resort Villas?
Many travelers enjoy visiting Old Lahaina Courthouse (4.2 miles), Lahaina Jodo Mission (3.9 miles), and Wo Hing Temple Museum (4.4 miles).
Does The Westin Ka'anapali Ocean Resort Villas have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Westin Ka'anapali Ocean Resort Villas accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.