The Westin Ka'anapali Ocean Resort Villas
5,895 reviews
#23 of 32 Hotels in Lahaina
Save
Share
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$687
$639
Expedia.com$687
StayForLong
Priceline$687
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
Room & Suite (924)
Videos (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 03/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Ka'anapali Ocean Resort Villas
Updated 03/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 32 hotels in Lahaina
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Westin Ka'anapali Ocean Resort Villas offers convenient access to whale watching, snorkeling, sailing, windsurfing and scuba diving in Lahaina, Hawaii. Popular attractions like the Maui Ocean Center and Kahekili Beach Park are nearby. Enjoy four resort pools and waterfalls, three distinctive restaurants, plus a pool bar as well as a fitness center and full-service spa. At the end of an exciting day, settle into versatile studios and one- and two-bedroom villas with signature Heavenly® Beds, washer/dryers, fully equipped kitchens and balconies. Our resort promises a memorable stay in Lahaina, Hawaii.
Read more
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Aerobics
Children Activities (Kid / Family Friendly)
Valet parking
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Snack bar
Poolside bar
Tennis court offsite
Kids club
Kids pool
Kids' outdoor play equipment
Spa
Body wrap
Couples massage
Foot bath
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
BBQ facilities
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Shops
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Show more
Room features
Air conditioning
Additional bathroom
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Private balcony
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
24Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
6 Kai Ala Drive, Lahaina, Maui, HI 96761-5915
Getting there
Rental CarsSee rental cars from $55/day
5895Reviews220Q+A100Room tips
Reviews
Traveler rating
- 3,504
- 1,330
- 546
- 276
- 239
Traveler safety
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
We stayed in a 1 BR condo (except per the below) 1/6-12 on a “time share” (I put this in quotes since Westin doesn’t like this phrase) deal where guests receive an advantaged rate in exchange for attending a TS presentation. As an initial matter, my wife and I had to reschedule our stay several times due to both covid and personal health issues we were having, and Westin was very accommodating. We came over after 2 nights at the Kaanapali Beach Hotel, and since hotel checkout and checkin times generally aren’t well-aligned, arrived about 4 hours early. Westin offered us an immediate room, but said they’d have a better room available if we waited until the scheduled checkin time of 4, the option we chose. They said they’d text us, then we’d have a certain amount of time to come in claim it before they gave it away, potentially, to another guest. Well, we hung around all day, and no text. We finally called at 4:30 and they had no record of our prior conversation, and just offered us the room we’d turned down before noon, so we felt like we wasted our entire day for nothing. They gave us a $100 resort credit and moved us the next night, but the amount of time wasted and Westin’s initial reluctance to give us any form of recompense was disappointing. The second problem was more unique. My wife had a snorkeling accident on the Westin’s beach (note to guests: there’s lots of coral off the hotel, makes for beautiful snorkeling, but difficult ingress/egress if you’re not experienced). Westin doesn’t have medical personnel on call, but the security guard (Mike) who acted as first responder did a good job, and made a correct assessment we needed EMTs, who in turn took my wife by ambulance to Maui Memorial, where she was admitted as an inpatient (long story short, after some oxygen and pumping out her lungs, she’s fine). Anyway, it was to have been our last night, so I now needed a place to stay. While we do not have any intention to sue, we hoped that, out of hardship, Westin would comp me a room for a night while my wife was being treated. It took forever to find the right person to speak to—I was at the hospital—who then tentatively told me he thought he could do that, so I was quite surprised when he subsequently called me back and told me the best they could do was their “distress” rate—$200–better than the rack rate, but under the circumstances, rather unwelcoming. To make things worse, when I got back to the hotel, he’d made no notes of our call—are you seeing a pattern here? I sure am—so I had to go through this all over again with the desk clerk and waste another 45 minutes-hour when I was totally stressed about my wife. And to top it off, the room must have been the crummiest on the property (which I’m quite sure was not filled)! Super disappointing, and really shortsighted for people you’re trying to sell something to. All of that said, our first room was well-equipped but very dark, but the room we were moved to for the next 4 nights was much nicer, with a partial ocean view. It’s my first time staying in a condo in Hawaii in 20+ years, and especially during the time of covid, was nice having a place to cook, although disappointing that not even basic condiments and seasonings were included. 2 fitness centers are open (although that same unhelpful front desk told us only one), and they’re fine for a good, basic hour workout, although sauna and steam are closed. Pools are nice, as long as you have no expectations of actually swimming. There are numerous jacuzzis, although I wish that there was some enforcement of the posted, but seemingly unenforceable, rule of no kids under 16 in them without parents. The beach is very narrow at the hotel, but widens out as you walk toward the Sheraton. As mentioned, the snorkeling is surprisingly good (due to the close in coral and shore surge, I’d rate the snorkeling as a “blue” by skiing standards; I had no trouble with it). Unfortunately, the one good restaurant at the complex was closed, leaving basically upscale burger joints. Prices for food and drink are high-ish, although non-extortionate by HI standards, and there are pretty much no alternatives without driving elsewhere. The complex is huge and sprawling and not particularly intuitively laid out. It seemed like a majority of guests were families, with parents in their 30s-40s and younger kids, but there were families with older kids, groups of friends, groups of couples and couples from their late 20s to 70s. This would not be a place I’d recommend for singles. The hotel seems to be doing a good job dealing with covid issues in a reasonable way. All that said, if you can get one of the better 1 BR units, like the one we had for 4 nights, there are a lot worse places for beach and pool sitting, swimming, snorkeling and relaxing. I just wished the customer service hadn’t marred our experience.…
Read more
Date of stay: January 2022
Rooms
Cleanliness
Service
Room Tip: Ocean views, if possible, of course
See more room tips
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 5 days ago
Thank you for taking the time to provide your review of the Westin Ka'anapali Ocean Resort Villas. We hope that Mrs. has made a full recovery. While we are glad to hear that you enjoyed the resort location and amenities provided, we are sorry that you found our resort service to be lacking. We truly appreciate your feedback and appreciate you staying with us for the first time.
Read more
We own 2 weeks here in the Vistana owner program, so our experience is based on that, not a regular booking, however, the check in process is the same. About the check in process: it is in one word, MISERABLE. I have waited as long as 2 hours in line to check into WKORV. I don’t understand it. What is the hold up? Why? What takes so long with each guest? When we got to the counter to speak to the check in staff, we were in and out in less than 5 minutes. If these guests have that many questions and that many issues, then kindly ask them to ask the concierge so others can be waited on. It is just beyond comprehension. We arrived at 7:30 p.m. and we still waited for 35 minutes. If you arrive around 2-4 p.m., like we did last time, be prepared for a lengthy time in line. It is very frustrating, especially when you have groceries that need to get in the fridge post haste with you. Please fix this, WKORV. Now, for the rest. the grounds and pool areas are just awesome. Gorgeous. The rooms are starting to show their age, however, and looking a bit dated, but still well kept. They give you soap only in the room, no body wash. they do supply conditioner and shampoo, but that is the end of the bath amenities. The kitchen has one packet of coffee and some creamer and sugar, but just enough for one day. I think you can ask for more, but we just bought our own. There is dish soap and dishwasher detergent and one round of laundry detergent. That is it for the kitchen..no salt and pepper even. The kitchen is well stocked with plate ware, silverware, pots/pans and blender. I truly do enjoy owning here and the beautiful location, but I wish they would figure out this guest check in issue.…
Read more
Date of stay: January 2022Trip type: Traveled as a couple
Room Tip: Check in either very early a.m. or very late p.m.
See more room tips
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 1 week ago
We appreciate that you find the grounds and pools gorgeous and we truly hope your stay was awesome! Thank you for being our owner and returning to Hawaii to visit. Your feedback and comments with regard to the arrival process is much appreciated and we apologize for your frustration with your wait. We hope to provide a better experience the next time you return!
Read more
Great holiday vacation at Westin KOR. While no place is perfect, and there were some small issues, overall it was a great vacation stay. The room was well appointed. One bedroom can room up to 5, but really is only for 4 unless you rent a roll away daily or brought a camping cot like we did. We had a first floor room which was supposed to be ocean view but we didn’t have a great view of ocean. However, the lush greenery was beautiful and we were fine with that. The front desk gal, I wish I would have gotten her name was extremely helpful. Thank you to her. She resolved a booking problem I had with Expedia. Pool chairs were comfy and they tag them if you are gone and you have an hour to untag them. They were a little skimpy on the laundry detergent so bring your own if you plan on doing more than 2 loads and don’t want to buy from them. We shopped for food but we noticed many people having Safeway delivered. Would likely do that if we stayed again. Location was 5 minutes from whalers village which has nice eating options and 10 from Lahaina. We liked the food at the pool bar as well. Beach chairs have to be rented We rented body/boogie boards for kids for a week. (55$ each) which kids loved. They could use more wait staff around the pool. But they were always friendly and apologetic about the wait. Kids 16/14/11 thought it was great.…
Read more
Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 2 weeks ago
Aloha, thank you for your review of your recent stay at the Westin Ka'anapali Ocean Resort Villas. We are happy that you enjoyed your stay with us and our accommodations met your needs. We appreciate the feedback and hope you will come back back with the family for another enjoyable vacation. Mahalo!
Read more
We purchased an oceanfront timeshare from Westin Kaanapali Ocean Resort North in Oct 2020. We purchased a two bedroom villa for Christmas week #51. We checked in for the first time on 12/24/21 with our family. Check in took 45 minutes which was too long after a 7 hour flight, lines at the airport due to covid then lines at the rental car, we were exhausted. We were given a ground floor room right behind the bar (Pailolo) with a view of the restrooms (see pic). We were told this room was classified as oceanfront. We contacted the front desk 5 times before a manager contacted us the next afternoon and pretty much said they could not relocate us to a better room. On Monday (three days after checking in) we contacted Vistana who sold us this oceanfront timeshare. Vistana contacted the front desk about relocating us to a better room. Later this day, we were contacted by the front desk and offered a 1 bedroom room on one side of our current room and a studio room on the other side of our current room. We declined this as we have a 6 month old baby in our party so separate rooms would not work. We also contacted owner services by email and were told we needed to put our room preferences on our reservation exactly 1 year before arriving. No one had told us this during the purchase in fact we were told that our reservation would automatically book and we did not need to fo anything. So since we bought Christmas week every year, we’ve already cancelled for 2022. I find it ironic that owners checkin on a Friday when Vistana is closed and owner services closes at 5pm and doesn’t open until Monday at. 9am. So bottom line we are not happy with our timeshare purchase but most importantly with the lack of customer service. Also how can a room hidden behind the bar facing the bathrooms be classified as oceanfront?…
Read more
Date of stay: December 2021Trip type: Traveled with family
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 2 weeks ago
Aloha and thank you for your review. We are sorry to hear your villa location was not to your complete satisfaction. Please accept our sincere apologies as we do our best to accommodate our owners in desirable views. Your experience is important to us and you are welcome to contact our Customer Advocacy office at 800-860-9384 or email customer.advocacy@mvwc.com to discuss this further.
Read more
I have mixed feelings about the Westin Ka' anapali. I am a Platinum member of Marriott, so I'm generally a fan of all Marriott properties. However, the last 2 times I have been to Hawaii I have paid for Ocean View and ended up with 50% parking lot and 50% ocean view. I would prefer that the Westin be more open on the view of the rooms, so that guests know what they are getting. I would have selected a garden view instead of overlooking a parking lot that leads to the ocean. I am giving 2 stars because this is the 2nd time this has happened, so I suspect this is a marketing gimmick to get guests to pay more for what is perceived as an upgraded room. The positives of the Westin are the pool and the grilling areas that overlook the ocean. They are both very enjoyable and well kept. We like the area of the Westin, which has several restaurants, the boardwalk and good biking options.…
Read more
Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip: Rooms with odd numbers in the south buildings 3 and 4 overlook parking lots
See more room tips
2 Helpful votes
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Ka'anapali Ocean Resort Villas
Responded 4 weeks ago
Aloha, thank you for your review of your recent stay at The Westin Ka'anapali Ocean Resort Villas. We are sorry to hear about your disappointment with the villa you received during your time with us. As a vacation ownership property, Owners do receive priority on villa location, however all owners and guests may please preferences with the Front Desk up to 21 days prior to arrival. We are glad you enjoyed the pool and grilling areas. We thank you for staying with us and hope to provide a better experience during a future stay.
Read more
PRICE RANGE
$394 - $853 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin kaanapali ocean resort villas hotel lahaina, westin kaanapali ocean resort villas, westin lahaina, westin ka anapali ocean hotel, westin villas maui, lahaina westin, westin maui villas
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
1021
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about The Westin Ka'anapali Ocean Resort Villas
Which popular attractions are close to The Westin Ka'anapali Ocean Resort Villas?
Nearby attractions include Kahekili Beach Park (0.2 miles), Myths of Maui Luau (0.4 miles), and Huaka'i Luau Maui- Journey Through Polynesia (0.6 miles).
What are some of the property amenities at The Westin Ka'anapali Ocean Resort Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Ka'anapali Ocean Resort Villas?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Ka'anapali Ocean Resort Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Ka'anapali Ocean Resort Villas?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Ka'anapali Ocean Resort Villas?
Conveniently located restaurants include Duke's Beach House, Pulehu, An Italian Grill, and Soup Nutz & Java Jazz.
Are there opportunities to exercise at The Westin Ka'anapali Ocean Resort Villas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Ka'anapali Ocean Resort Villas?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to The Westin Ka'anapali Ocean Resort Villas?
Many travelers enjoy visiting Old Lahaina Courthouse (4.2 miles), Lahaina Jodo Mission (3.9 miles), and Wo Hing Temple Museum (4.4 miles).
Does The Westin Ka'anapali Ocean Resort Villas have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Westin Ka'anapali Ocean Resort Villas accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.