My wife and I enjoyed our one week stay. Our room was clean, appeared recently redecorated, and was nicely appointed with refrigerator, microwave, sink, small stove, outdoor patio, etc. We liked the close proximity to the pools and beach, and to other areas of the island we wanted to visit. The staff members we encountered were all helpful and friendly. The signage indicating how to enter the hotel from the parking garage needs to be larger and more prominent. I’d recommend buying only beer or wine from the bar, as I suspect they serve diluted liquor.
Really disappointed here. as a platinum member staying for 6 nights, they probably gave me the worst room, no balcony, close to the waste center, very noise. and when i checked in, i asked about if there is any room upgrade, the front desk could just simply said there was no room, but instead, he mentioned three times that i should contact to my booking agent or whatever third part i booked with. but i booked with marriott!!! super annoying. should have just stayed in waikiki for another week, or other better service hotel.
Horrible hotel. Rooms are small for what you pay fro. They try to charge you for everything here- $20 a night to park your car, $50 a day to valet it. They didn’t have our room ready so they put us in a different room with a supposed ocean view but it was horrible as it overlooked the mechanical room for the pool. Not to mention they gave us the incorrect directions to get to the room. We ended up walking between all three Westins to try to find our room and place. Long lines to check in. Overall a horrible experience and we’ll never stay at the Westin again. There are so many better places to stay!!!
Mixed bag- New Hokupa’a -tower rooms were beautiful and nice but they couldn’t offer any upgrades or suite night request and it stinks to be denied late checkout when requested on checkin given the number of nights and amount of money spent on resort travels. It’s a mixed bag- the Lanai, while beautiful in atmosphere- very limited otherwise- complementary drinks offered are subpar compared to other club level experiences - ie just coke/Diet Coke or Sierra Mist cans were disappointing but it was a beautiful space. We did go there to purchase lunch as reservations on the island for lunch were nonexistent during the Thanksgiving season so at least we could get in there. Morning and evening complementary Food bites for hokopuaa tower only guest were Long, Long waits n lines for food bites, staff n chef couldn’t keep up - though they we had was very good when they finally came out 7-9 am and 5-7pm only, no other offerings during the day and no complementary glass of wine like other club lounges. Not sure it’s worth the extra points for a basic non suite room. The Lanai space is serene though due off-food offering hours. Beautiful view to work in front of. The space allows kids in the lounge but not in/near the pool which is 18+ but we called to check on this before we booked and were told for sure they allowed kids in the Lanai lounge dip Pool( daughter is a calm 10 year old) and we had hyped this up to her so we had a huge disappointment there to contend with. Staff need to know the real information before they promise whAt can’t be delivered. At least the waterslide helped a bit but mom n dad disappointed as we couldn’t enjoy the lounge space n privacy much as we had hoped . So - if traveling with with kids- I would pass on this experience. We are changing over to a suite at the Marriott Ocean club and happy to just buy our breakfast and pre dinner snacks as it wasn’t worth the price difference to us. Would consider it though if just traveling as a couple or business without family. For us it was 3.5 stars…
So disappointed……waited an hour to check in and the room wasn’t ready. We went and hung out and 3 hours later still no update on the room. Wait in line for 30 minutes and talk to a manager and suddenly get text room is ready. No one was apologetic or try to make good. Probably because there were multiple people having the same experience as us. Then we try to get food. Only one restaurant open for whole resort. Long lines. Not the way you want to start a vacation. I would much rather go to Hilton Hawaiian Village on Oahu. At least they have more food options and a lot more in walking distance