We are 4 Star Elite owners at the Westin Kaanapali Ocean Resort Villas for years. We started just staying for 14 days and now we can stay for up to 6 weeks. We love the location, the service, and the beauty of the island. Free shuttle into town of Lahaina running all day. …
Beautiful and enjoyable property. Enjoyed our stay very much. Would not hesitate to come back but would definitely avoid the 'membership update'. Italian restaurant was a bit disappointing, as was the wine tasting event..
Just disappointed. As an owner at the property I expect more. No preference in room selection even though I made my request with my reservation WAY early. Once at the property- it took way too long to basically say “no” to our requests. Room we got was dirtier than we like. …
This is a beautiful facility and the rooms are large, clean, well decorated and appointed. The pool area is fabulous and the beach is steps away. We love to stay here and have for many years. BUT they need to give their staff a serious talking to. Check in took forever and…
My pregnant wife and I were disappointed from the start for our last vacation for quite a while. The King Bed suite we requested months before was NOT available and we had to sleep one night in a room we did not want. Then, despite a 'rush' apparently being put on our new…