Valley Isle Resort
4327 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9213
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About
#10 of 44 Specialty lodging in Lahaina
Location
4.7
Cleanliness
4.4
Service
4.1
Value
4.5
We have many privately owned Valley Isle Resort Vacation Rental Condos.
Our resort is in lovely Kahana, a part of Lahaina. Maui is the best island, and the West Coast of Maui is the best part of Maui. We are right in the middle of Maui's West Coast.
We have many amenities such as our heated pool and barbecue area.
When you contact an owner, know they own one or several of the condos in our resort and can refer you to other owners. Also, know that each condo is different and run differently. So make sure you get photo's of the condo you would like.
Also, occasionally this site says we do not have availability. More than likely we most certainly do have availability. Just Google "Valley Isle Resort" and you'll see many of us who have open condos and contact us individually. Valley Isle Resort is used by other companies to get your attention and then they send you to a different page saying we do not have openings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Pool
Beach
Non-smoking hotel
Self-serve laundry
Washing machine
Outdoor pool
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Room features
Private balcony
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Location
44Car recommended
Grade: 44 out of 100
108Restaurantswithin 5 miles
55Attractionswithin 5 miles
Contact
4327 Lower Honoapiilani Rd, Lahaina, Maui, HI 96761-9213
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+1
Check in process was good. They require your vehicles plate number, make, and model. Parking is plentiful but spaces are narrow. They should widen them a bit. Lobby is nice, open and clean. Grounds are clean and nice looking with plenty of foliage. Elevators are pretty fast but some of the lights on the buttons don't work, and the down light on the 10th floor doesn't light up. Pool doesn't seem heated, not sure they say it is. We had a noisy neighbor one night, quiet hours are 10 pm - 8 am, talked to the front desk the next morning and never had a problem again. Thank you. There are 3 gas grills that are cleaned every day. There is a vegetable and herb garden that is available to anyone staying there. We took advantage of it, thank you Shirley. Beach access is good, there is a hose and shower in the pool area. One near the beach side of the complex would be nice. All in all a great stay here. I would definitely come back.…
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Date of stay: January 2023
Room Tip: The 04-10 condos are beach front, the 01-03 are ocean view. We stayed in 1004 and had a great view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Janice Shields, Owner at Valley Isle Resort
Responded 2 weeks ago
Aloha, So glad you enjoyed your stay. The pool is heated to 80 or 85 degrees. There is a shower on the opposite side on the beach side but perhaps a bit hard to see with all of our tropical foliage. It is next to that bench on the other side. I will let the resident manager know about the lights on the buttons, thank you for letting me know. He probably already knows and has scheduled the repair people but I will let him know anyway just in case. We do hope you will visit us again! Warmest aloha, Jan Shields
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The view is the only thing noteworthy here. Unit was clean but obviously outdated. Some bugs. Not outta control but I’d rather not deal with any bugs! No a/c… hard to sleep.. you have to leave your windows open to cool down & ppl don’t adhere to the “quiet in hallways” guideline so you hear everything. Nothing special here, just basic. Also a drive to all the better things to do , beaches etc. the access to the beach at this “resort” is virtually useless bc the tide comes up so high here you can’t really enjoy it or lay out, etc. Then it’s annoying & a time zapper to have to try to find parking at the better beaches around. Crowd here seems much older so it’s not a very exciting vibe.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Janice Shields, Owner at Valley Isle Resort
Responded Nov 11, 2022
Aloha Ashley, Sorry you did not enjoy the condo you stayed in at Valley Isle Resort. We spray every quarter for bugs and they are more the exception than the rule at Valley Isle. I hope you did contact the owner of your condo to report your issue. They always take care of it right away if there is an issue. It is important in the tropics to keep all food off of the counter and in closed containers or the refrigerator. Every condo is either individually owned or some are timeshares. Therefore, each condo is different. The privately owned condos are much more updated and nicer than the timeshares. Would you mind letting others know which condo you did stay in so that all of the lovely condos at Valley Isle do not get an undeserved black eye? I would appreciate it. Our beach, like all beaches on Maui and in Hawaii are dealing with beach erosion. Sometimes we have a larger beach and sometimes we have a high tide. It actually has been pretty good for the last 8 months. I am not sure of the situation when you were there. There is a group in Kahana who are working on dealing with this on a more permanent basis. Other parts of Hawaii are also looking at their beaches for solutions. Actually, all around the world this is an issue. We do get families and young people all the way to retirees. It is never the same. Some follow the quiet rules and others do need a reminder. If you mention it to the front desk or to the owner of your condo, they will be told to be quiet. I am sorry you didn't enjoy Valley Isle. Aloha,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off the positive! The view was Amazing!! We walked into a very worn and tired unit. It was not clean!! Even the bed skirt was dirty on the queen bed. The bathtub was beyond gross and found hair in a corner of the tub. Floors not clean, tables not clean. Went to get cooking utensils out the drawer and they were dirty, glasses out of the cupboard dirty, I rewashed anything I used out of the cupboards. I let the leasing co., know, and they were very responsive and did have the unit recleaned. There is only so much you can do with a unit that hasn’t been cared for. Tiles missing and things in general in ill repair. Plus got past that then we had roaches! So Gross!! The leasing company brought over roach spray🥺 Then I went to do a load of wash! Washer worked ok but went to use the dryer and it was clunking so bad and getting overheated-I stopped the dryer and hung the clothes to dry. I told the leasing company, I was afraid it would start a fire. Contacted leasing company again…they sent repair people. Said they ordered a part…ok a few days later repair person came back. Left the washer/dryer a little out of the closet. The dryer not fixed, repair person said the complete unit needed to be replaced, but the owner needs to approve the new washer/dryer and it “wouldn’t happen during our stay”. We have been coming to Maui for over 35 yrs., and I can honestly say this is the worse unit we ever stayed in!…
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Wyndham Destinations, Owner at Valley Isle Resort
Responded Oct 26, 2022
Thank you for bringing this to our attention. We are terribly sorry to hear of your concern - experiences such as this are unacceptable and the cleanliness of our suites and our entire resort is one of our top priorities. Can you please call our Owner Care team at 1-800-457-0103 so we can learn more about your vacation? We look forward to connecting.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort on the whole was good but lacked any restaurants which we suspect is due to Covid as there is empty retail space on the premises. Our main complaint was house keeping and maintenance. My wife owns a cleaning company and therefore can differentiate between good and poor cleaning jobs. Our unit was equipped with a washer that was left half full of water and didn't work at all and a dryer that would take an hour to dry a T-shirt. The real estate company that books the suites did compensate us somewhat but only after having to go to their offices and complain. The long and short of it is this, for what they are charging for these units they can do better
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wyndham Destinations, Owner at Valley Isle Resort
Responded Oct 26, 2022
Thank you for sharing your experience with us. We want all of our guests to feel comfortable during their stay, and we are disappointed to hear this was not the case. Your feedback is invaluable to us, and we will make sure to pass it on to resort management so that we may continue to improve in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
After a 2 year wait to go to Maui due to the pandemic canceling our plans. We were beyond excited to start our restful week on Maui. We rented a 1 bedroom condo at Valley Isle (all rooms have ocean views). At first we were a little bothered by the fact we would be on the first floor. Mostly concerned that our view would be impacted by the sand bags piled just before the beach. However, that wasn't as bad as we had thought it would be and we were able to see the ocean and the nearby islands. The room itself seemed mostly clean and in good shape. Sadly, things just went down from there. Our first clue there might be issues should have been the fortune cookie fortune laying on the floor in the bedroom when we arrived!! We laughed it off -- not exactly thrilled about the full on cleaning they apparently didn't do, but the fact that it was a fortune cookie fortune seemed funny to us. Oh well, on we went. We enjoyed the sunset from our room and the families running around on the lawn outside our patio. We were tired from our travel so we went to bed around 10 ish (which is the start of the quiet hours). There is no AC so we left the bedroom window open for ventilation as the room was pretty warm. We were in room 105 which is located near the elevators in the hallway. Just about every half hour someone noisily walked past the room to the elevators (it was Saturday night after all). They did not realize that every sound they made echoed into our room. The tile floor and the enclosed space made for an echo chamber like no other! It sounded like people were wearing tap shoes as the walked! When they spoke we could hear every word they said. We closed the window in the hopes that would help.... it did not! Now the room was warmer and the noise was just as bad. Adding to the people talking and clacking by, the trash chute must land just behind the elevator because all night long we could hear bottles and other loud thuds as things landed! Beach access is past this room so people going by is pretty much constant. At 7 the next morning - looking like I had been run over by a bus after getting maybe a max of 2 to 3 hours sleep I went to the front desk. The cleaning person in the lobby told me they don't open until 8 (the front desk closes at 5 every evening and opens at 8 -- so no one there to help without a phone call to who knows where). So I waited and returned at 8 on the nose. I explained how bad the noise was and that we desperately needed to be moved to another room! The girl at the desk said "well there is a $50 room change fee" ... which I responded with "we need to pay so we can get a room that we can actually sleep in?" and she said she would see what she could do. As you might guess. NOTHING was done. So we slept in the living room the next night (they had a Murphy bed in there) in an attempt to get some rest and enjoy our vacation. The next day after running into more issues -- 1. the water coming out of the kitchen faucet was pretty much white and tasted nasty (so we went out and bought bottled water), the microwave turntable didn't turn, the light under the microwave didn't work, screen door to the living room and outside patio didn't lock, we had ant type bugs in the bathroom and kitchen sinks, a dead cockroach in the hall to the bathroom, trash being left outside our door, people staying above us moved furniture around constantly (sounded like they only have tile floors in that room maybe?) I went back to the front desk - same girl ... explained the issues. She took some notes and said she would see what she could do. So... again nothing done! We arrived late afternoon on Saturday Oct 1. (explained our problems to the front desk on both Sunday and Monday mornings requesting a new room and got no assistance) I called our timeshare 800 # on Tuesday Oct 4 in the morning and they had us moved later that same day to another place down the road where we were able to finally enjoy our Maui vacation. I gave the Valley Isle resort the 2 star rather than 1 solely based on the location, the well tended grounds and view. If you have reservations at this resort and when you arrive they tell you your room number is 105 -- just turn around and run! The property is aware of the noise issue - I stumbled across other reviews of this room and noise has always been a problem. They need to install indoor/outdoor carpet in this area, put sound proofing around the bedroom, change the window from a slat style to something with sound proofing, put carpet in the living room room above(?) -- as well as the issues with the kitchen and screen door if their customers are at all important to them. …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wyndham Destinations, Owner at Valley Isle Resort
Responded Oct 26, 2022
We’re sorry to learn about your experience at our resort. While we strive to create the perfect vacation for all of our guests, unfortunately sometimes we do fall short. But when we do, we try to make it right. Can you please call us at 1-800-457-0103 so we can learn more about your vacation? Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing views. The staff was great. Nina was the best, she took excellent care of us. Really nice pool. We were able to barbecue in the pool area. Great location. Shops and really good restaurants in walking distance. Loved the pond in the lobby. The turtles were so much fun to watch.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wyndham Destinations, Owner at Valley Isle Resort
Responded Oct 26, 2022
Thank you for sharing your fantastic review! We are so happy to hear you had a great stay with us, and we hope to see you on the next one!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wasn't sure what to expect since I knew this was an older building in Kahana. I shouldn't have worried because the condo was perfect for us. You're looking right out at the water, and can hear the surf crashing 24/7 which is so soothing, especially at night. It's wonderful to keep all the windows open and let the tradewinds blow. My other worry was the lack of a/c (in June) but we had ceiling fans and portable fans in every room, plus the tradewinds blowing, so we were fine. The beach is just steps away from the condo. Yes, there are sandbags to prevent erosion, but there is plenty of sandy beach to walk and sunbathe on. The water is swimmable. We also went sea kayaking and paddle boarding but I don't think it's a great spot for snorkeling. Kapalua Bay is nearby (good snorkeling - terrible parking.) If you walk next door to the Sands of Kahana resort, their beach shack rents all kinds of gear: kayaks, paddle boards, snorkel equipment, beach chairs, coolers, boogie boards. I think the paddle boards were something like $59 an hour, but for $99 you can rent all of those items for four days! A great deal! The condo itself is easy to settle into. The king mattress is surprisingly comfy for a bed away from home. My friend commented that the Murphy bed was also comfortable as well. Some of the items we found to be helpful: hair dryer, two boogie boards, two beach chairs, beach towels, pool noodles, iron/ironing board, styrofoam cooler, small lunchbox sized cooler, umbrella, Mr. Coffee coffee machine, a bookshelf of books. Keep in mind that these items may change depending on what guests take or break. I know they guarantee the beach towels though. My only constructive criticism is they only give you two thin bars of soap and four rolls of toilet paper. When you're out, you're out. Other than that you will absolutely love your time here. I know I will be back!…
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Date of stay: June 2022
Rooms
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Janice Shields, Owner at Valley Isle Resort
Responded Jul 25, 2022
Aloha, We are so glad you enjoyed your stay at Valley Isle Resort and West Maui! All condos are individually owned. Some condos are Time Shares and others ore owner owned. Note to Vacation Rental Travelers: Most all vacation rentals only give you a starter set of TP, coffee, etc. So make sure you stock up on your way to any vacation rental. Most all vacation rentals do stock all linens. Beach towels can go either way. Aloha, Jan Shields Owner 402, Valley Isle Resort Sunshine & Rainbows
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I booked Debbie’s condo 404 from mid January- mid February 2022, for our 40th wedding anniversary. She seemed wonderful to work with, and told us from the start that life happens, and she’s good about refunding. “If you cancel before your 60 day payment I will refund your monies…. If you are paid in full, I will refund you any days I can rebook. Any though I have had very few cancellations, they all got their money back…life gets complicated…” Unfortunately, we had to cancel our trip four days after the 60 day deadline, due to a cancer diagnosis. Rather than refunding a portion of the $3700 deposit, she stated that she’ll refund us for any of the dates she was able to rebook. We kept receiving emails stating that she will figure out our refund, then she was out of town for two weeks, and the final message reassured us that she had to do her taxes, and will send the refund right afterwards. That was mid March, and we have not received any correspondence since. I’ve reached out, but feel she has now ghosted me! She is not as sincere as she seems, nor is sympathetic towards others, who are going through extremely difficult times. Integrity is being able to look at yourself in the mirror, at the end of the day.…
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Janice Shields, Owner at Valley Isle Resort
Responded Jun 5, 2022
Aloha Brenda, Debbie G of condo 404 sent me this reply to send to you: "I take full responsibility for the delay in sending you a check. I have been trying to figure out how to handle it as its not quite as straight forward as you wrote in your review. I simply put it off as I did not know how do it fairly. We agree to hold a room for you and you agree to rent it and pay when the monies are due. When dates get changed then the deposit should be adjusted to keep the transaction neat and clean. But the dates were changed at the last min and I had not expected you to cancel your trip. I know you were not happy to have to do it either. Had you not cancelled you would have had a smaller balance to have been paid in full. First of all you booked our unit for 28 days on July 14th 2021. You paid the deposit. And then a couple of months later you said that you were expecting grandbaby’s, one of which was going to be early perhaps and you might have to change up your dates. And asked “was I flexible?” I said Yes, but you have to let me know as soon as possible since it is high season”. I explained to you that I would refund you what I could re rent out if you changed after 60 days prior to your arrival date. Then Nov 21st, the day after your balance was due, you wanted your dates to be changed to drop 7 nights off your stay. You had not yet paid the balance that was due the day before. You stated you would send the balance in the next couple of days and then unfortunately you got some bad medical news. And you cancelled the trip completely on Nov 25th 2021. So in sorting this out I really did not want to tackle it. Your deposit did not cover your entire stay and though I was able to rent out the unit from the 23rd to the 30th and again on the 9th….we had gaps in our calendar due to your cancellation. And we have a cancellation policy to protect ourselves from people cancelling at the last minute, unlike a hotel who allows 1 week or less without a penalty. We need to do the best of our ability to be sure a guest is going to follow through with their plans. I understand you had not planned on cancelling. I have done the math more than a few times in an attempt to be fair and I will be sending you a check today. I am feeling you should get some of your money back even though you did not pay by the due date. Sorry you felt you had to write a 1 star review on a place you have not visited but its fine. I felt the dates needed to be spelled out. I have refunded people in the past and I am sure I will do so again in the future when cancelled prior to the 60 days. Your review did not force me to do a refund…it simply made me do the math to send you a check. And glad to have it off my list of todo’s.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the resort and condo itself however the customer service at the front desk is terrible…. Went on to ask for directions to the correct building when we got there and they responded with you just have to look….then when we left we needed help with the key lock and again her response was you need to talk to the condo owner we can’t help you
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Janice Shields, Owner at Valley Isle Resort
Responded Jul 25, 2022
Aloha, Sorry you didn't get the help you needed to find your condo. That is not the aloha we expect. As far as keys, the front desk can only help with the timeshare units on something like that. Other than the timeshares, all condos are individually owned. Each owner deals with their own locks. So they were correct in steering you to the owner to help you with that. We are so glad you enjoyed the resort and the condo you stayed in! Aloha, Jan Shields
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edelyn was extremely helpful in securing our reservation the RCI had dropped the ball on! The resort was excellent we had an ocean front room that was clean and well equipped for a comfortable stay. We watched whales and sea turtles from our lani every morning and evening. We took advantage of the full kitchen to have prepare meals and my the in room washer and dryer helped with not needing to pack as many clothes.
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Review collected in partnership with RCI
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Wyndham Destinations, Owner at Valley Isle Resort
Responded Apr 10, 2022
Thanks so much for this wonderful review and we're happy to hear you enjoyed your visit. We welcome you to return, soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$334 - $566 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valley isle hotel lahaina
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
120
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Frequently Asked Questions about Valley Isle Resort
Which popular attractions are close to Valley Isle Resort?
Nearby attractions include Maui Escape Rooms (3.6 miles), Slack Key Show (2.0 miles), and Kapalua Coastal Trail (2.1 miles).
What are some of the property amenities at Valley Isle Resort?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Valley Isle Resort?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What are some restaurants close to Valley Isle Resort?
Conveniently located restaurants include Ululani’s Hawaiian Shave Ice, Hawaiian Village Coffee, and The Coffee Store Napili.
Are there opportunities to exercise at Valley Isle Resort?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Valley Isle Resort?
Yes, self serve laundry and a washing machine are offered to guests.
Are there any historical sites close to Valley Isle Resort?
Many travelers enjoy visiting Cliff House (2.3 miles).
Does Valley Isle Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Valley Isle Resort accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.