Sheraton Maui Resort & Spa
2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
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About
#22 of 28 hotels in Lahaina
Location
4.7
Cleanliness
4.3
Service
4.0
Value
3.7
GreenLeaders Bronze level
Pu‘u Keka‘a (Black Rock) sets the scene for 23 lush acres on Ka‘anapali Beach, the home to Sheraton Maui Resort & Spa. Our family resort in Lahaina, Maui, Hawaii features guest rooms and suites with gorgeous views of the ocean, many looking over our sister islands, Lanai and Molokai.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Snorkeling
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Vending machine
Poolside bar
Kids club
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
82Good for walkers
Grade: 82 out of 100
17Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
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Rental CarsSee rental cars from $80/day
5312Reviews175Q+A100Room tips
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This place...these people, were nothing short of amazing, under the worst conditions imaginable! It began with "Noah" at the front desk. (He lost everything in the fire, by the way!) He was the most gracious, most professional, kindness person I have ever met! His personal loss never affected his ability to serve his guests! Rooms were spacious, view was great, and customer service impeccable. And this was with many amenities out of service, because of the tragedy! (Also be aware! Heard a rumor there may be some negative reviews by a few disgruntled federal employees staying there, that could not be pampered during the tragedy. But I will not mention FEMA's name, hehe!) Great job Sheraton...Lahaina Strong!
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Date of stay: August 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great experience this property. The staff is friendly - Jennifer is very helpful and courteous, professional. Location is ideal, right in the middle of everything and the views of beach and Diamond Head are highly recommended
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Date of stay: August 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 4 weeks ago
Aloha jthompson767, Mahalo for staying at Sheraton Maui Resort & Spa and for writing about your wonderful experience. Our guests' needs are indeed our top priority, and we are glad this was apparent in the quality of service you received. your compliment will be shared with the team, especially with Jennifer. Mahalo also for pointing out our outstanding location and the views from our property. We appreciate your high recommendation, and we look forward to hosting you again the next time you visit our beautiful island. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The facility was nice although a little dated. The staff was friendly. My issue was that I was quoted a certain price for an ocean front room and when I checked in they pulled the bait and switch. The put me in a poor partial ocean view room where you had to go on the balcony and turn your head to the left to see any ocean. To get the room that we were promised, I was forced to pay an additional $120 per night plus taxes which ended being over $500 on top of the 3,000 that I had already paid for 4 nights. One additional complaint is that there are poor food choices at the facility. Luckily, there are good restaurants at Whalers Village which is about a 10 minute walk.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded Aug 13, 2023
Aloha Anthony T, Mahalo for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We paid top $ to stay at the hotel for its location and service. Unfortunately non guests of hotel were utilizing the amenities, the restrooms and grounds of the hotel. Also hotel misrepresented its amenities by saying they provide beach chairs. Turned out we had to pay top $ to get a chaise lounges on the sand beach in front of the hotel. If I knew, I would have stayed in a cheaper property , come to the area, rent the chaise/umbrella on the beach and use the pool and grounds for free like other tourists. Food was below average in all outlets. Fast food style daily. During the fire emergency, I waited for the long line to get shorter before proceeding to breakfast, by the time I came back (am), they closed breakfast and where not willing to provide any solution. I spoke with the GM and he was extremely rude and didn’t care that my family and I had not had dinner from the night before, breakfast or snacks. I begged him to sell me snacks from the hotel grocery store to hold me during the crises but he refused. I would have expected better treatment for paying guest. But in a state of emergency when food is behind glass doors , one should expect to be offered for anyone hungry/thirsty . The refrigerator in the sand bar by the lobby had a lock on it while clearing seeing beverages and food through the glass. It is sad that the GM couldn’t manage the crises properly. He allowed feeding some of the guests while ignoring those who were unaware of his strict schedules. Won’t recommend the stay to anyone …
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Stay somewhere cheaper and use the hotel amenities for free
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded Aug 13, 2023
Aloha taniaatw0rk, We appreciate you for taking the time to show us your concerns. Your feedback, and also your patience in these matters, are much appreciated. We will share your comments appropriately. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheraton Maui is a ripoff , do not stay here. Place will charge you $40 nightly resort fee that includes nothing- no chairs in the beach , no towels available after 6 pm if decide to go in the pool, $100+ for marshmallow toasting if you want one. Rooms are ok but does not look refreshed at all. There are no major activities on the reports other than yoga in the morning. I do not recommend this place at all , you can find better place with same or lower nightly price.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded Aug 11, 2023
Aloha SS, Mahalo for your review. We regret not meeting all your expectations, and we will certainly share your opinions regarding the price of your visit appropriately. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your patience and feedback and hope to have another opportunity to welcome you back to our hotel. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location! Perfect beach for swimming and if you're into cliff diving! It's a short drive to shopping and the Historic Front Street area and there's also a walking path if you want to take a stroll and visit the other hotels along the shore. We found the concierge to be very attentive and all of the hotel staff were very friendly and helpful as well. We had a king suite with balcony facing the ocean, which was very clean, comfortable and had great bedding. The staff was very attentive when we had an issue with turning on the A/C. As far as meals, we had lunch and cocktails at the Cliffside cafe which I'd give 4 stars-- other than that we didn't dine on the premises although the breakfast buffet looked pretty good. The resort is very large and spread out and can be a little confusing until you get to know your way around. Appearance wise, the property is clean and well-maintained, but it appears to need a bit of a facelift. …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
It was clean and the beach was good. Pool was also clean and plenty of space. It wasn’t too hard to find a chair. Plenty of food options but not a huge selection and very pricey. Kind of what you’d expect on property. It was $9 for shaved ice and while it was a huge portion, a smaller, cheaper option would’ve been nice. Rooms were good not great. Shower was very low flow which is tough when you have sand to deal with. Had two rooms, one shower good, the other not. Gavin was a great server in the breakfast area. Everyone was nice. Great view of sunset. Only issue is I had a hard time getting a late checkout. Was told that all rooms were booked but that wasn’t the case. I could’ve booked the same room type on the Bonvoy app. As a Platinum Elite member, I expect to be dealt with honestly at the least. Was able to get it rectified by another associate. Still, a great location and somewhere I would return in the future. Close to great golf, food and shopping. Make sure to cliff dive if you can!…
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Good parking, start early to attractions/restaurants. Haleakala>Road to Hana. Both worth doing...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded Aug 4, 2023
Aloha 358stim, Mahalo for sharing a review of your recent visit. We were thrilled to hear that you and your family had a wonderful stay and that your vacation met your expectations. Your review is greatly appreciated. However, we have noted your room availability concerns and will address this with our staff to prevent similar issues for future guests. Mahalo again, we look forward to welcoming you back to Sheraton Maui Resort & Spa. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
With so many options and price points, I was unsure how the Sheraton would be. It exceeded all our expectations. Check in was easy: given leis, water pouches. Junie made our first trip to Maui incredible and was so kind and helpful ! We couldn’t thank her enough. Most rooms have a great view. We were in building 6 - off the cliff facing the ocean and sunsets with a newly renovated room and plenty of space inside and out. Showers had great water pressure. Microwave and minifridge in the room were perfect. The beach has a drop off and strong waves so good for expert swimmers. We loved seeing snorkelers enjoy the ocean outside our window by the black rocks. Know before you go: 1. 2 free adult floaties included in your resort fee. We didn’t know this but bought a float for $12 for the kids. 2. Breakfast buffet - solid and good with omelette station, scrambled eggs, sausage, bacon , fruit and pastries. $36 if without marriott point benefits 3. No late night food past 10 - plan if you have a late tour. Otherwise food was good at the pool, Coral Reef. 4. Location wonderful - easy drive or walk to whaler’s village, close to snorel store where we rented our items for the week - chairs, umbrellas, snorkeling gear 5. Pools close at 8, no towels after 5. Hottub open till 10. Pool was fabulous! Never had a problem getting chairs in the morning or late afternoon. 6. Ambiance- perfect. Felt like Jurassic world - large but never felt so. Felt respectful of local art and architecture. Loved it !…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
+1
Here now and 10000 percent recommend. This place is fantastic. From checkin getting beads and a water container. Let me not forget early checkin upon request and upgraded to ocean view. The hotel is beautiful. The breakfast (purple pancakes) were amazing. The hotel room is clean and so comfy. There are so many areas to swim in pools. The beach is so pretty and easily accessible. I am such a hotel snob as we travel tons but this place has to be one of my faves we have ever stayed at.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded Jul 24, 2023
Aloha Lkelly2013, Mahalo for the excellent rating! It is always nice to be recognized for offering a great experience, and we're glad you loved your stay. It was a pleasure to have you stay with us at the Sheraton Maui Resort & Spa, and we hope to see you again soon. Mahalo, Sua Hargis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time in Maui and we had a great time at the Sheraton. There’s plenty of sunscreen throughout the resort as well as water stations. The grounds are beautiful and service was awesome. The only reason I didn’t give it 5 stars is because of how crowded the beach was. I understand it is a public beach, but there should be a small section specifically for hotels guest. Can’t speak on the food as always went to eat outside resort. Also, I thought renting beach chairs and umbrellas was a. But high for me. 110 for 2 beach chairs and an umbrella ). Overall, we had s great time and looking forward to our next trip.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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PRICE RANGE
$601 - $954 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
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Claim Your ListingSHERATON MAUI RESORT & SPA - Updated 2023 Prices & Reviews (Hawaii)
Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.1 miles), The Spa at Black Rock (0.05 miles), and Maui Nui Luau at Black Rock (0.08 miles).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Island Press Coffee.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sheraton Maui Resort & Spa have an airport shuttle?
Yes, Sheraton Maui Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travelers enjoy visiting Old Lahaina Courthouse (3.3 miles), Lahaina Jodo Mission (3.1 miles), and Wo Hing Temple Museum (3.6 miles).