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2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
29 people are viewing this hotel
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 04/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Maui Resort & Spa
Updated 04/13/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 34 in Lahaina
Location
4.7
Cleanliness
4.3
Service
4.0
Value
3.7
GreenLeaders Bronze level
Pu‘u Keka‘a (Black Rock) sets the scene for 23 lush acres on Ka‘anapali Beach, the home to Sheraton Maui Resort & Spa. Our family resort in Lahaina, Maui, Hawaii features guest rooms and suites with gorgeous views of the ocean, many looking over our sister islands, Lanai and Molokai.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Snorkeling
Children Activities (Kid / Family Friendly)
Kids club
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Vending machine
Poolside bar
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English
Hotel links
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5219Reviews169Q+A100Room tips
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Daniel wrote a review Jun 25
Monticello, Illinois9 contributions1 helpful vote
We spent many hours trying to decide which hotel would be the perfect destination for our family of four in Maui. We read many reviews on TripAdvisor and had many discussions on which one we should go with. We eventually decided on the Sheraton and we cannot be happier. The hotel provided a great launching place for all of our excursions and a great location to relax. You cannot replicate the views of Lanai, Black Rock, and Kaanapali Beach. The beach is much wider and prettier in front of the Sheraton than any other hotel in Kaanapali. Also, when you look back from the beach you will not find a better view of the mountains because it is not a tall resort. The snorkeling at Black Rock is unbelievable. We saw multiple sea turtles and tropical fish. The room provided expansive views and and a nice sized balcony to drink your morning coffee. All of the staff were friendly and check in was a breeze. Can’t wait to come back!
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Date of stay: June 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 4 days ago
Aloha dan_the_travel_man34, Mahalo for choosing Sheraton Maui Resort & Spa for your trip to the area, We are delighted we exceeded your expectations and how much you and your family enjoyed your stay with us. We loved knowing that you were so happy with our location, accommodations, and service. Reviews like yours truly make our day. It is always a joy to hear our guests are excited about returning; we are looking forward to it. Mahalo again and safe travels! Mahalo, Michelle Yoon, Guest Experience Manager
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Carlee C wrote a review Jun 20
74 contributions75 helpful votes
We had a fantastic time at the Sheraton. Below are our pros and cons: Pros: location, location, location! Located on beautiful black rock beach in a gorgeous setting. You can walk to Whaler’s Village and amazing restaurants. We enjoyed being towards end of Black Rock beach, less crowds and felt more peaceful. Resort was beautiful and well maintained. We enjoyed the pool cabanas and amenities at pool including shaved ice, cocktails and food. Valet staff were so incredibly kind, grabbing us beach towels and waters, always asking how our day was. Housekeeping quick and on time each day. Overall we really enjoyed it. Cons: rooms are older. You don’t walk into your room and go “wow.” Our room was $800 per night - at that rate you expect things like bathrobes, soft towels and non scratchy toilet paper and Kleenex, none of which were there. I would have expected nice toiletries, also not there. Rooms very small. Also, what bothered us the most was how early they closed things. Last call for pool cabana service was 3:15, with the mai tai bar closing at 4pm (food service didn’t start until 11am). Shaved ice closed at 4pm. Why not keep things open until at least 6pm? Just too early and made our cabana days short and rushed. Also, Coral Reef breakfast buffet was forgettable and the Sand Bar breakfast was just not good. Despite all this, we would stay again!
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Date of stay: June 2022Trip type: Traveled
Room Tip: Don’t waste your money on breakfast here and get an ocean view room!
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tony l wrote a review Jun 18
Vancouver, Canada2785 contributions1294 helpful votes
It is very upscale Marriott property , oceanfront resort , so close to the beach and the famous Black Rock ,, they finished there $ 30 million renovation in 2020 , very impressed , I am a Platinum Elite member with Marriott for a while , Girlfriend #1 already here for few days , we check in to the Moana Room , very spacious and spectacular views of the ocean , very clean and modern , bed very crisp comfortable , bathroom with shower and tub , well stock with towels , happy with the air condition and mini refrigerator , it is great ideal resort for every one special with kids , the entire staff so friendly and helpful , front desk staff all way have a Can Do Attitude , and very knowledgeable about Maui !
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Moana Room is amazing
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 1 week ago
Aloha tony l, Mahalo for being a Marriott Bonvoy Platinum Elite Member and for the fantastic review of Sheraton Maui Resort & Spa. We are thrilled to read how much you enjoyed our beautiful property, accommodations, and hospitality. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Mahalo again; we look forward to welcoming you back on your next visit to Hawaii. Mahalo, Michelle Yoon, Guest Experience Manager
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Bill K wrote a review Jun 15
Cleveland, Ohio306 contributions124 helpful votes
This stay was so incredible that I even thought that the resort fee was reasonable. The beach was right outside our sliding glass door. The beds were comfortable with clean rooms and nice, hot showers. The grounds were well kept. They also had different pools and a lazy river. There were a lot of families enjoying themselves. It felt like a true Hawaiian experience and you really did not even need to leave the resort and surrounding areas. The views were spectacular with fine, sand beaches and a black rock cliff; Whaler's village, great restaurants, and sailing cruises were steps away, and they have a great luau on the grounds three days a week.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: We had a ground level ocean-front room, so we could walk right out to the beach.
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Jana T wrote a review Jun 14
1 contribution
A great hotel with an amazing view and the cleanest beach ever and everyone there were very nice and sweet and the animation team were great and made the vibes way better overall an amazing experience definitely can’t wait to go there again
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Date of stay: June 2022Trip type: Traveled
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 1 week ago
Aloha janatJ8614WW, Mahalo for the five-star review of Sheraton Maui Resort & Spa. We are thrilled to read about your fantastic stay and how much you enjoyed our beautiful property. We work hard to deliver an excellent experience for all of our guests, so we celebrate reviews such as yours. Mahalo again; we look forward to welcoming you back on your next visit to Hawaii. Mahalo, Michelle Yoon, Guest Experience Manager
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Heather wrote a review Jun 8
Avon, Indiana7 contributions1 helpful vote
Perfect Location! Best Pool! Incredibly friendly service! There were great beaches, great food and great surfing all within walking distance. The pool was so nice - not too much, not too little - just right! And the shaved ice - delicious!!!
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Date of stay: June 2022Trip type: Traveled
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Dreana R wrote a review Jun 6
1 contribution
Our family of five stayed for 6 nights in 2 rooms at the Sheraton Maui. I have many great things to say about this resort, but for this review I’m choosing to focus on the one major issue we had, the concierge. We were not able to book a Luau ahead of time, so we went to the concierge to see if they could book one for us. There were no spots available, so later on my husband went back to check if any spots had opened up for Friday because this was the only day we had available. Leah indicated that they did not have any available spots at the Sheraton, but the Royal Lahaina Luau had 8 spots that had opened up. She signed us up and gave the receipt for $771 to my husband to sign. At no point did she verbally say she signed us up for Thursday, so he assumed we were set for Friday. The receipt my husband signed did indicate Thursday, but we mistakenly didn't check it since he had asked for Friday. We trusted that Leah did it right. When we were turned away for showing up to the luau on the wrong day, we went back to the Sheraton concierge to try and sort it out, we talked with Christopher on the phone, but he indicated there was nothing he could do, so he would send an email to his manager Jeffre. Jeffre called and was not helpful at all. I explained that at no point did my husband ask for a Luau on Thursday and Leah did not verbally say she had signed us up for Thursday. He indicated that this was a business and he had to go by the facts on the signed paper which indicated Thursday. He also said "Yay, we booked you a Luau. Do you know how hard that is to get?" What's yay about spending $771 on a Luau you weren't able to attend!? We worked hard for the money for this vacation, and I don't feel this situation warrants a “yay” from Jeffre the manager whose employee booked us for the wrong day. A concierge is there to help you, not gaslight you into thinking you should feel good about a situation that's costing you your hard-earned money. There was no sense of care or concern on his part, no attempt to offer anything to compensate for our lost time or money, instead he mocked our situation. We are getting penalized for not catching Leah’s mistake. As a longtime Bonvoy Elite member I expected better. The Sheraton Maui is great, but buyer beware with the concierge. Book your own excursions. TL;DR Sheraton Maui is a great resort, but the concierge is inflexible and condescending when a mistake is made.
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Date of stay: June 2022
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 weeks ago
Aloha dreanar2022, Mahalo for being our guest at Sheraton Maui Resort & Spa. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing this concern to our attention. We will share your message appropriately as we are committed to enhancing our services on all levels. On a positive note, we appreciate you letting us know that you did like certain aspects of your visit. We hope you will allow us an opportunity to exceed your expectations on a future date. Mahalo, Michelle Yoon, Guest Experience Manager
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Tinalina2016 wrote a review Jun 5
Rancho Santa Margarita, California4 contributions7 helpful votes
Missed the deadline for my review on Sheratons website, so here we go . My husband and I and our grown sons (24 & 27 years of age) visited the Sheraton May 9th-16th . We have been to the island at least 6 times , but always at the Wailea Beach Resort. Our sons wanted a little more action (Wailea is very quite, which my husband and I love ) so we picked the Sheraton for this trip . We are not easy people to please , we have very high standards so I was so hesitant in regards to the Sheraton not knowing what to expect . We arrived to our room, and unpacked as we discovered what looked like some type of worms, in all corners of the toilet the sink area and hallway , some dead some still moving . This room must not have been in use for a while, I took a video of it all and called the front desk . We where told that it was some kind of termite , in any event we got upgraded (for a fee) to a Ohana doubles,suite with a ocean view . A bit of a rough start, but the new room was nothing short of amazing . The room was superb, and the service we received at the hotel from all the staff was top notch. Cliff dive bar bartenders : sippy & Mel and waitress Janel Mai tai bar bartenders : Japhet, Jona & Jason The staff was amazing . We enjoyed meals at the coral Reef for breakfast which was good , but honestly had the most amazing experience at Teppan -Yaki -Dan . Chef “Braddah Pitt” was fun and very entertaining , and cooked up the best Teppan we had ever had , Bruce the server was also amazing he was on top of everything he was very detailed . My husband and I snorkel every morning at 6am , with turtles and lots of beautiful fish right in front of the hotel at black rock . We enjoyed the beach so much , that we never spend any time by the pool . The Sheraton really took us by surprise , we had an amazing vacation and we will be back . We thank all the staff members for coming to work with smiles and amazing attitudes , our maids did a great job at keeping our room clean and we made sure to leave a nice note with gratuity as a thank you . I did read a lot of negative reviews prior to arriving , and I think that is what got me a bit hesitant, not sure of what to expect , I think people are being very harsh on the reviews (in my opinion) some complaining about carpet being run down , well it is a beach front resort so I think that is to be expected . We are already planing our trip for my birthday in February, we can’t wait to return to this beautiful place . I should mention that we are Gold elite Marriott members , and we stayed on points ( except for the upgrade, that we got charged for)
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Date of stay: May 2022Trip type: Traveled
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Helena wrote a review Jun 4
Catalina Foothills, Arizona4 contributions1 helpful vote
Yes, this is an older hotel but it was an excellent stay. The staff was so friendly, especially Jerome and the cabana staff. Concierge is super nice and helpful. The food was good the places nearby were also good and within walking distance. We had someone with us that was in a motorized scooter and everything was very accessible. We will come here again for sure. You should too!
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Date of stay: June 2022Trip type: Traveled
Room Tip: Watch for the tricky and strong current outside of black rock. It will pull you out and can be a...
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 weeks ago
Aloha Hwmorriso, Reviews like yours make all of our efforts worthwhile. We are thrilled to read you loved your stay with us and that you enjoyed our convenient location and the excellent hospitality from our associates. It is always a joy to hear our guests are excited about returning to Sheraton Maui Resort & Spa; we are looking forward to it! Mahalo for your recommendation and safe travels! Mahalo, Michelle Yoon, Guest Experience Manager
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ANJUGOELA wrote a review May 2022
Mumbai, India191 contributions156 helpful votes
This is a beautiful property, right on the beach and a 5 minute walk from the Whalers Market. Honestly, nothing negative about the hotel. We had a very pleasant experience. The staff is courteous and the food decent. We had 2 rooms with a partial ocean view, but we hardly spent time in the rooms. Since the Hotel is on/borders the Black Rock, it has more or less a private beach, with no other hotels to its right. Front Street is also just a 10 minute drive from the hotel.
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Date of stay: May 2022Trip type: Traveled
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PRICE RANGE
$919 - $1,120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
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Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.1 miles), The Spa at Black Rock (0.05 miles), and Maui Nui Luau at Black Rock (0.08 miles).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Huihui - A Beachfront Restaurant.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sheraton Maui Resort & Spa have an airport shuttle?
Yes, Sheraton Maui Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travelers enjoy visiting Old Lahaina Courthouse (3.3 miles), Lahaina Jodo Mission (3.1 miles), and Wo Hing Temple Museum (3.6 miles).