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Sheraton Maui Resort & Spa

#19 of 31 Hotels in Lahaina
GreenLeadersBronze level
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Sheraton Maui Resort & Spa
Sheraton Maui Resort & Spa
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3,869 Reviews from our TripAdvisor Community

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Showing 3,650: English reviews
Denver, Colorado
Level Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The beach and pool area were great. It can be a little confusing going up and down different elevators to get from the parking garage to your room. The gardens outside our room were relaxing and the views were great from everywhere.

Helpful?
Thank Mike M
Vancouver, Canada
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The location with black rock is absolutely lovely. The hotel rooms are old and needs upgrading. The two restaurants onsite open during lunch really sucks. Ate there twice my order was wrong both times. They forgot to add avocado and the other time it was to go and when I got back to my room I noticed I was charged... More 

Helpful?
Thank Aileen L
Del Mar, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just returned from the Sheraton for a high school graduation trip with our son. The location of the resort is great. It is on a nice beach with great snorkeling. We have gone to some beautiful beaches in the Caribbean and this was a pretty nice beach. Is it stunning? No, but the water is nice and fun snorkeling... More 

Helpful?
Thank BeachKids1
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha BeachKids1, Thank you for taking the time to share your experience and feedback. It's great to hear you had a nice stay and were able to enjoy many activities on Maui. We appreciate your feedback and hope to have the opportunity to welcome you and your family back again in the future. Warmest Aloha, Guest Experience Team More 

Gander, Canada
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for a week as part of our family vacation in July before moving on to Oahu. This resort has many positive features. It's location is fabulous. Right at Black Rock for snorkling and jumping off if you are so inclined. The grounds are wonderful. We enjoyed the pools which were linked together by a lazy river. There was a... More 

Helpful?
Thank cfa651
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha cfa651, Thank you for taking the time to share your experience and feedback. We are delighted to hear you enjoyed your stay over the fourth of July holiday. We look forward to welcoming you and your family back to our beautiful resort again soon. Warmest Aloha, Guest Experience Team More 

New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We recently stayed for 5 nights at the Sheraton Maui and had a fantastic time. We were upgraded to an Oceanview room which had a beautiful view. We mainly relaxed, we swam, snorkeled, sunbathed and played tennis at the resort. The location is perfect for snorkeling. The beach is good to swim at but it took us a while to... More 

Helpful?
Thank sun325
Oklahoma City, Oklahoma
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

The resort location is topnotch. Snorkeling near Black Rock has turtles; no need to book a tour. Resort grounds are beautiful. It is a huge resort with a little bit of everything for everyone. Gardens are stunning. Pools are well-maintained. Pool services and snorkeling equipment rentals available. Luau is good. Ample restaurants and bars. For a high-priced resort and all... More 

Helpful?
Thank Flipflopping4ever
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Flipflopping4ever, Mahalo for taking the time to share feedback with us. We are happy to hear you enjoyed the location and beauty of our resort. We apologize for the inconveniences and lack of customer service you experienced. Your feedback is very important to us and will be reviewed by our management team. We hope to welcome you back again... More 

Northville, Michigan
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This was our second time staying at the Sheraton Hotel in Maui after twelve years. I have to say after 12 years nothing has changed in the resort. This resort is very dated, but kind of iconic because of its size and location. Kaanapali coast is a beautiful and excellent location that is hard to beat in ALL of Maui.... More 

Helpful?
Thank Zafar39525
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Zafar39525, Thank you for taking the time to share your experience and feedback. We are are happy to hear you enjoyed the location of our resort; however, it is regrettable to hear about your inconvenience with our front office team. We apologize for the inconveniences and will review your feedback with our team. We look forward to the opportunity... More 

San Francisco, California
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

A nice location on a beautiful beach. The staff was very friendly and the food was decent. Kannapali beach is gorgeous. As others have mentioned the resort itself could use some updating. Our room was in building 4, which is very convenient, close to the pool and not too far from the lobby. We had a partial ocean front view... More 

Helpful?
Thank mychel53
Indianapolis, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place continued to grow on us to the point that we feel it is the place to stay in Maui. It is just north of the city of Lahaina in a central location. The room was nice with a view of the ocean and a balcony. The bed was comfortable and the room size good and very clean with... More 

Helpful?
14 Thank Ernest D
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Ernest D, It's wonderful to hear how much you enjoyed your recent stay with us. Thank you for sharing your feedback. We hope to welcome you back again soon. Warmest Aloha, Guest Experience Team More 

Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Dated rooms that need some renovation but hotel has lovely grounds and right at black rock, which is great for snorkeling. We even saw a friendly turtle hanging around right near the coast. For the best snorkeling swim out to the edge of the rocks and head right - you'll see a ton of coral and there are not as... More 

Helpful?
1 Thank AdelineDo
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha AdelineDo, Mahalo for taking a moment to share your experience. It's great to hear how much you enjoyed the location of our resort and snorkeling at black rock. We appreciate your feedback and look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 

Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761
Location: United States > Hawaii > Maui > Lahaina
Price Range: $308 - $698 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Reservation Options:
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Also Known As:
Sheraton Maui Hotel Lahaina
Sheraton Maui Resort And Spa
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#18 Family Hotel in Lahaina
#22 Romantic Hotel in Lahaina
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