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Sheraton Maui Resort & Spa

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#21 of 31 Hotels in Lahaina
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Sheraton Maui Resort & Spa
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4,112 Reviews from our TripAdvisor Community

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Showing 3,872: English reviews
Reviewed yesterday NEWvia mobile

I read all of the reviews on trip advisor and selected building six Ocean front room. We were in the middle of building six on the 4th floor and truly all you could see was straight out to the ocean you could not see the black rock to the left. We had a problem with ants in our room and...

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Thank swimdiva
Winnipeg, Canada
Reviewed yesterday NEW

We were just there for our honeymoon and were slightly disappointed, we weren't given any special treatment other than a card to use for a free glass of champaign and were told we could order strawberries with chocolate for $25, yeah no thanks. I was hoping to at least get a discount on a couples massage or spa treatment as...

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Thank epeters16
Reviewed 2 days ago NEWvia mobile

Pool is a kids dream. It was fun, beautiful, long and worth the $$. Great access to beach for snorkeling which is easy to get to from the parking structure. Pina coladas are to die for. The only downfall was the price of parking. Definitely will return.

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1Thank Candee R
Wilsonville, Oregon
Reviewed 4 days ago NEW

Can't say enough about this spot... it is down at the end of a line of luxury hotels and nestles up against big rocks so it is more private than some of the other beach front hotels. Our ocean front room and view did not disappoint! Loved leaving our sliding door cracked at night, listening to the waves break on...

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2Thank vogtcrew5
Reviewed 4 days ago NEW

I was given conflicting information that I would be upgraded to preferred seating since we are also staying at the Sheraton but the concierge is saying their policy changed in Jan so they can't do that. What a lame excuse for giving me wrong info in the first place. Bad service. Bad marketing tactic. My reservation is in April 2017...

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4Thank Jessica K
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Jessica K, Thank you for taking the time to share your experience. We are sorry to hear about the conflicting information you received. Please reach out to us at sheraton.maui@sheraton.com. We look forward to welcoming you to our beautiful resort. Warmest Aloha, Guest Experience Team

Illinois
Reviewed 5 days ago NEW

This was our second stay at the Sheraton Maui. We got a great price on a Deluxe ocean Front room. The view was wonderful and it was nice to have the parking lot at the top of the rock so we didn't always have to go through the main lobby (it was SO far away). It was a bit of...

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1Thank ItsDickers
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha ItsDickers, Thank you for taking the time to share your experiences from your two stays with us. We are happy to hear you enjoyed the location of our resort and snorkeling at black rock. We appreciate your feedback and will review it with our management team. We look forward to the opportunity to welcome you back again and provide...

Milwaukee, Wisconsin
Reviewed 6 days ago NEW

Had a great stay at the Sheraton Maui in November 2016. The grounds were exceptional and my room was wonderful and had an awesome view. I was in Building 4 with an oceanview room. It was a little bit of a hike to get to the room, but I didn't mind. It was very close to the access to the...

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3Thank stjohnlover70
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha stjohnlover70, Thank you for taking the time to share your experience. It's great to hear you enjoyed your stay in November, and that you found our staff and management team to be friendly and helpful. We look forward to welcoming you back for your next Maui vacation. Warmest Aloha, Guest Experience Team

Hurst, Texas
Reviewed 6 days ago NEWvia mobile

Our wonderful travel agent Mindy Sly at Beach Bum Vacations did an amazing job setting us up on our Christmas Hawaiian vacation. Even though we were late booking, she was able to make our trip so memorable. The Sheraton has beautiful grounds. Love the amazing views, the sculptured lawns and great food. The beach was great with plenty of room...

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13Thank jcjeffery
Las Vegas, Nevada
Reviewed 6 days ago NEWvia mobile

Upon checking we were asked if we wanted an upgrade, for a fee of course even though we were Sheraton members. We should have taken it. Looking out of the door to our room were exposed pipes and a stone wall surrounded by dirt. There were no plants or flowers along the hall, only dirt and dark stone. It was...

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3Thank chele533
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha chele533, Mahalo for taking the time to share your experience. We are sorry to hear about the inconveniences you experienced and that your view wasn't as expected. We appreciate you sharing your valuable feedback and will review it with our management team. We look forward to the opportunity to welcome you back again in the future and provide a...

Dartmouth
Reviewed 6 days ago NEW

I worked my business to earn a trip to Maui for free and it was amazing--we were secluded and had the perfect location to enjoy Ka'anapali beach to the fullest. I snorkelled with my own gear each day but they offer rentals for a great rate and you don't have to go far to see schools of tang and other...

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1Thank Kerri M
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Kerri M, Mahalo for taking a moment to share your experience. It's wonderful to hear how much you enjoyed your vacation. We look forward to the opportunity to welcome you back again. Warmest Aloha, Guest Experience Team

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 

Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Location: United States > Hawaii > Maui > Lahaina
Price Range: $400 - $653 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Reservation Options:
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#10 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 Family Hotel in Lahaina
#19 On the Beach Hotel in Lahaina
#22 Romantic Hotel in Lahaina
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Maui Resort & Spa staff and other travelers.
69 questions
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4 months ago

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Questions? Get answers from Sheraton Maui Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Anything ocean front is amazing!”
 of 5 bubbles vogtcrew5, 4 days ago | Read review
“Deluxe Ocean Front is a killer view with a larger room but a long trip to the pool & beach”
 of 5 bubbles ItsDickers, 5 days ago | Read review
“Rooms with a vista view are far from the beach and amenities but some may choose that as the beach is public and gets crowded after 10am. 4”
 of 5 bubbles 603kerrim, 6 days ago | Read review
“Spend a little more if you able to get a room that is larger and closer to the ocean.”
 of 5 bubbles Tobinanthony, 6 days ago | Read review
“If you don't want to pay for an oceanview, ask for a higher floor with a view of the golf course.”
  • View from the first room with the
  • View from the room after we were persistent about a room change
 of 5 bubbles Beachgrl1010, 6 days ago | Read review
5 of 5
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