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About
#25 of 30 hotels in Lahaina
Location
4.7
Cleanliness
4.3
Service
4.0
Value
3.7
GreenLeaders Bronze level
Pu‘u Keka‘a (Black Rock) sets the scene for 23 lush acres on Ka‘anapali Beach, the home to Sheraton Maui Resort & Spa. Our family resort in Lahaina, Maui, Hawaii features guest rooms and suites with gorgeous views of the ocean, many looking over our sister islands, Lanai and Molokai.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Snorkeling
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Vending machine
Poolside bar
Kids club
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English
Location
82Good for walkers
Grade: 82 out of 100
17Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
2605 Kaanapali Parkway, Lahaina, Maui, HI 96761-1970
Getting there
Rental CarsSee rental cars from $80/day
5281Reviews175Q+A100Room tips
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+1
Great see all the amenities that you would expect from a Marriott brand. Great concierge‘s on site for any excursions you’d want to make the Kaanapali side of the island golf courses are close by and only a 45 minute drive or so to wailea plenty of restaurants both in Kapalua all the way down to Lahaina, so no problem finding places to eat or drink. Pool area was plentiful with seating and not a huge hassle to get chairs. Nice friendly staff, we’ve stayed here before and likely will again. Nice updated rooms in building 4.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
Perfect location, variety of room choices. We’ve been here quite a few times, the last two time we chose ‘resort view’ ocean front rooms. Great views of the water & Molokai. This trip we awoke to a mother and baby whale about 100 yards off shore & watched from our balcony. The accommodations are great, and with the resort view rooms there is private parking lot. Huge difference from having to walk to the front & wait for valet. The staff have always been friendly, esp housekeeping. We’ve tried a few different resorts from Wailea to Kaanapali -this is our favorite-especially during whale season.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 2 days ago
Aloha catinthehat336, Mahalo for returning to us, and reviews like yours make all of our efforts worthwhile. We are delighted we exceeded your expectations with our beautiful accommodations, excellent views, location, and friendly staff. We will enjoy sharing your compliments with our team, especially with our housekeeping staff. It is always a joy to hear our guests are excited about returning to Sheraton Maui Resort & Spa; we are looking forward to it! Mahalo and safe travels! Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was by far the worst over promise, under deliver I have ever experienced. After multiple phone calls before making the reservation, and multiple phone calls after making the reservation, what we were promised wasn't even close to what was delivered when we checked in. And no alternatives were given, it was a take it or leave it scenario. And to top it off our rooms were not cleaned every night. At these prices you have some base level of service, expectation and necessary cleanliness. None of those were met.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Make sure you get in writing what you are reserving so you have proof as to what you were paying...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 3 days ago
Aloha 935kyleh, Mahalo for taking the time to evaluate our hotel. We are sorry for the difficulties you encountered with the room and for the disappointment with our housekeeping services. We understand your frustration and that your stay was not the positive experience you deserve. We want every guest to have an exceptional stay, and we will review them with our team to improve our guest experience. We have also noted your additional comments and regret not meeting your expectations. We appreciate your patience and hope to have another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great beachfront property on Maui. A little dated. Hard to navigate the many buildings, but very family friendly. A lazy winding pool with a small slide, wee hot tub, many kids and one of the best beaches in Maui in front. Pricy drinks and okay food, but there are a number of great restaurants in the area. Forget leaving sunglasses or floaties behind if you rent a cabana. There is no lost and found, but on balance a great place to stay with kids if you don't mind Maui pricing.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Worked very hard to get Marriott platinum status. Marriott status ignore by Staff. . Had suite nights, denied. Status upgrade request also denied. It even appeared that several upgraded rooms/suites were not occupied. They truly only wanted to fill oceanfront and upgraded rooms to full pay guests regardless of status.. Hotel clearly does not care about your Marriott status, so don’t book here if you want to be recognized for your loyalty. Have never been slighted at other Marriott properties like this before. Would have gone elsewhere if we had known that they would have disregarded and ignored our status. Room had worn and damage furniture and was small. Do better Sheraton Maui to honor loyalty! Again, do not book here if you want your status recognized in any respect!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 5 days ago
Aloha Billjaws, Mahalo for your review. We apologize that our associate did not acknowledge your Platinum member status. We sincerely value your business, and we always want each of our guests to have an exceptional stay. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. We hope you will give us another chance to welcome you again the next time you visit our beautiful island. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came to Maui for our honeymoon /anniversary. I must say for the money the am entire charge parking is a joke.the service in sandbar last night of our stay I needed a sprite so I walked up to the bar .bartender did not say hello can I help you I had money out waited to make sure he was not helping anyone before I asked if I could purchase a soft drink he did a little stretch not even looked me or anything crawled under the bar door heads off to the kitchen playing on his phone .so I left to come write this very crappy review the guy in covered parking at the gate was rude loose tiles on patio room next to us is storage with guys working over patio in flower bed making all kinds of noise .this place is a joke totally over priced we had one okay meal from sandbar never spent another dime in hotel.next time its air bnb this all looks fancy but a$100 a day extra to be treated like we don't belong keep your Aloha!cause IL be taking my $$else where so I don't have to watch sorry employees.who play on there phones and walk off like your peasants!and then the deal on the beach with the drunken girl and about 20 kids with a bong smoking weed with kids right there and security should have called police and 911 for the girl .but I'm sure they didn't want to alarm the rest of the resort.as security talking with some of the kids knuckle bumping with some and let them kids start turning to our rooms flipping guy up from me off knowing we called office them.your guys sure run a classy resort .That's a joke .this all happened weekend of march 4 2023.the views are great rooms average.disappointed in triple AAA as well for referring this high dollar average hotel.…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 1 week ago
Dear tnewton700, Mahalo for taking the time to show us your concerns. We regret the negative experience you had. Kindly allow us some time to review your comments, and we would be grateful for your patience. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In 2021 we spent 4 weeks at the Sheraton building 6 and found it to be absolutely excellent. So much so that in 2022 we stayed another 4 weeks in building 6 and invited our two daughters to spend a week with their families at the hotel at our expense. Now in 2023 we are again in building 6 and have needed to close the doors due to the smoke from pot for a second time. A call to guest services this evening was met with a polite, security is investigating. We aren’t the only ones complaining this evening I was told. Twice today we have been intimated by two groups of 6 more young adults on the property who appear not to be guests of the hotel. The first group was ready to force us off the pathway and the second group of probably eight made us decide we could wait for the next elevator by the pool area. This second group we saw about 30 minutes later exiting the hotel parking lot. Security was visible last year, not so this year. I’m 75 and my wife is 73 so maybe it is just us and our concerns about personal safety. Friends of our are staying farther down the beach at the Alii and hotel staff check to make sure guests and visitors have the appropriate wristband to enter on to the property.…
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Date of stay: March 2023
Location
Service
Sleep Quality
Room Tip: Building 6, floors 3, 4 or 5
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 2 weeks ago
Dear C4574RHjerrya, Thank you for visiting us year after year and for writing your review. We are so sorry for the inconvenience caused to you due to the actions of other guests. We take such concerns seriously and appreciate you bringing this to our attention. We are grateful for your thoughts on this matter and also for your patience. Mahalo for your time; you have our assurance that we will address your comments appropriately. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife & I recently returned from vacation on Maui (2/2 – 2/17/23). We stayed at three resorts while there. The Sheraton is situated on the Kaanapali beach promenade within walking distance to Whaler’s Village. Of the three resorts we stayed at, the Sheraton was by far the best. Because we have some status with Marriott, we were given a nicely appointed ocean-front room. Nothing fancy but had a beautiful view of Kaanapali Beach, Black Rock, and Lanai Island. Because it was birthing season, from our balcony we could see whales frolicking off the coast. We also qualified for a complimentary continental breakfast but choose to pay for the upgraded buffet each day of our stay. I am glad we did because it included an omelet station and many other food options. No need for lunch! Sheraton’s staff were courteous and attentive. For the duration of our stay, they also waived the parking fee. Our concierge, Susan, handled arrangements for a Teralani catamaran sunset dinner cruise. The dinner cruise was probably the highlight of our trip. Walking distance from the resort, good food (drinks included), friendly crew, and up-close viewing of mama & baby whales jumping around.…
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We absolutely loved our stay at Sheraton Maui. We researched where to stay and we picked here. Perfect views, perfect beach. I will advise future vacationers to realize that if you choose Building 6 as we did, you will have a long, 10 minute long walk to any restaurant on the premises, the lobby, and the beach. Its a journey that we joked about with other guests. Its confusing But that said if you go with the attitude its a little different, its all good. Also aim for a second floor or higher room in building 6. I found our room to be great. Fairly updated bath facilities, carpet seemed a bit dated. Still we saw whiles every day in February, good temperatures and fun luau at the Sheraton.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: If you choose Building 6 for great ocean views, choose floors 2 and above. Really GOOD scuba...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Maui Resort & Spa
Responded 2 weeks ago
Aloha P2578SVkevink, Mahalo for your recent stay at the Sheraton Maui Resort & Spa and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, style, and convenience make us a great place to call home when visiting Maui! We enjoyed having you as our guest, and we hope to see you again on your next visit. Mahalo, Dennis Lamar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
WOW, just WOW!! My husband and I just returned from Maui and stayed at the Sheraton for the first time. We’ve been going to Maui for 23 years and decided to try the Sheraton and were blown away. We were upgraded to an ocean view room, the food was amazing, snorkeling right at Black Rock was amazing, the pools were great and service throughout the resort was spectacular. Whales were swimming by right out from our lanai! There is a Starbucks breakfast kiosk in the lobby that has a great selection of quick breakfast items & coffee if you don’t want the full breakfast in the restaurant. Food around the pool bars was really good too. We did not try the restaurant for dinner as we were out & about. Our room was spacious with an amazing ocean view (a surprise upgrade), the bed was very comfortable, air-conditioning was nice and quiet and the bathroom was beautiful. The only thing that was missing was a safe in our room in the Moana building. This resort has become our new “go to” in Maui.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$735 - $1,073 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton maui hotel lahaina, sheraton maui resort and spa, maui sheraton, sheraton lahaina, lahaina sheraton
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
508
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Frequently Asked Questions about Sheraton Maui Resort & Spa
Which popular attractions are close to Sheraton Maui Resort & Spa?
Nearby attractions include Ka'anapali Beach (0.1 miles), The Spa at Black Rock (0.05 miles), and Maui Nui Luau at Black Rock (0.08 miles).
What are some of the property amenities at Sheraton Maui Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Maui Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Maui Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Maui Resort & Spa?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Maui Resort & Spa?
Conveniently located restaurants include Round Table Pizza, Cliff Dive Grill, and Huihui - A Beachfront Restaurant.
Are there opportunities to exercise at Sheraton Maui Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sheraton Maui Resort & Spa have an airport shuttle?
Yes, Sheraton Maui Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Maui Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Maui Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Maui Resort & Spa?
Many travelers enjoy visiting Old Lahaina Courthouse (3.3 miles), Lahaina Jodo Mission (3.1 miles), and Wo Hing Temple Museum (3.6 miles).